{"id":64914,"date":"2021-03-10T19:20:10","date_gmt":"2021-03-10T19:20:10","guid":{"rendered":"https:\/\/onedesk.com\/branchen\/it-service\/"},"modified":"2023-08-08T20:13:54","modified_gmt":"2023-08-08T20:13:54","slug":"it-service","status":"publish","type":"page","link":"https:\/\/onedesk.com\/de\/branchen\/it-service\/","title":{"rendered":"IT-Service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"64914\" class=\"elementor elementor-64914 elementor-41712\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-381bfd43 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"381bfd43\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4f53b8ea\" data-id=\"4f53b8ea\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8b9a93a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8b9a93a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c1e557f\" data-id=\"c1e557f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-03d7968 elementor-widget elementor-widget-heading\" data-id=\"03d7968\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">IT-Servicemanagement und IT-Projektmanagement<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9a90022 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9a90022\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ae81040\" data-id=\"ae81040\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c76d67e elementor-widget elementor-widget-text-editor\" data-id=\"c76d67e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<\/p>\n<p>Interne IT-Abteilungen und externe IT-Firmen nutzen OneDesk als All-in-One-Softwarel\u00f6sung. Mit voll funktionsf\u00e4higem Helpdesk und Projektmanagement kann OneDesk IT-Teams dabei unterst\u00fctzen, Probleme schneller zu verwalten und zu l\u00f6sen.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c47be6 elementor-align-center elementor-widget elementor-widget-global elementor-global-239885 elementor-global-131872 elementor-widget-button\" data-id=\"8c47be6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/de\/melde-dich-kostenlos-an\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Melde dich kostenlos an!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5d2b432 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5d2b432\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8739187\" data-id=\"8739187\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-500f5b1 elementor-widget elementor-widget-heading\" data-id=\"500f5b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Warum OneDesk f\u00fcr das IT-Services-Management?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e1fc20c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e1fc20c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ee86154\" data-id=\"ee86154\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-72c3895 elementor-widget elementor-widget-heading\" data-id=\"72c3895\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">IT Service Management &amp; Projektmanagement in einem<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-862b46a elementor-widget elementor-widget-text-editor\" data-id=\"862b46a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk bietet die einzigartige Kombination von IT-Service-Desk-Software mit IT-Projektmanagement. Unsere Software bietet Ihnen die Tools, die Sie ben\u00f6tigen, um IT-Servicetickets zu erfassen und aufzul\u00f6sen und IT-Projekte in einer App zu verwalten.<\/p>\n<p>Diese nahtlose Mischung aus IT-Projektmanagement und IT-Servicedesk bedeutet, dass Sie nicht mehrere Anwendungen kaufen, lernen, integrieren und zwischen ihnen wechseln m\u00fcssen, um Ihre Arbeit zu erledigen.<br \/>Service-Desk- und Projektmanagement-Software sind leistungsstark, wenn sie kombiniert werden. So k\u00f6nnen Sie beispielsweise neue IT-Anforderungen zu kompletten Projekten entwickeln. Organisieren Sie Tickets innerhalb der Projekte, in denen sie gel\u00f6st werden. Verkn\u00fcpfen Sie Tickets mit Aufgaben oder erstellen Sie Unteraufgaben f\u00fcr Ihre Tickets. Oder organisieren Sie die Support-Tickets und Projekte eines Kunden zusammen, um kombinierte Berichte und Rechnungen zu liefern.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-33ab838\" data-id=\"33ab838\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d38e65b elementor-widget elementor-widget-video\" data-id=\"d38e65b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/Xy94OzZ8mxc&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-390dcc5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"390dcc5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-78fe3d3\" data-id=\"78fe3d3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0171c77 elementor-widget elementor-widget-image\" data-id=\"0171c77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"726\" height=\"556\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/05-kanban.webp\" class=\"attachment-large size-large wp-image-161865\" alt=\"Aufgaben-Kanban-Board-Ansicht\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/05-kanban.webp 726w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/05-kanban-300x230.webp 300w\" sizes=\"(max-width: 726px) 100vw, 726px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7fe0d3f\" data-id=\"7fe0d3f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cd9b60b elementor-widget elementor-widget-heading\" data-id=\"cd9b60b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Verwalten Sie Ihre IT-Service-Projekte<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2df1f2c elementor-widget elementor-widget-text-editor\" data-id=\"2df1f2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Von einer einfachen To-Do-Liste bis hin zu einer komplexen <a href=\"https:\/\/onedesk.com\/de\/branchen\/vars-systemintegratoren\/\">Systemintegration<\/a> wird OneDesk f\u00fcr IT-Projekte aller Art eingesetzt. Die Projektmanagement-Software von OneDesk f\u00fcr IT-Unternehmen unterst\u00fctzt die gesamte Projektplanung und -verfolgung des Lebenszyklus. Zu den Funktionen geh\u00f6ren tiefe Aufgabenhierarchien, Kanban-Boards, <a href=\"https:\/\/onedesk.com\/de\/features-index\/gantt-diagramm\/\">Gantt-Diagramme<\/a> , Arbeitszeittabellen, Budgetierung, Projekt-Roadmaps, Berichte, Portfoliomanagement und mehr.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b878ab2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b878ab2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c474e8b\" data-id=\"c474e8b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1bcb887 elementor-widget elementor-widget-heading\" data-id=\"1bcb887\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Sicheres Cloud-basiertes oder lokales IT-Service-Management<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40bbae9 elementor-widget elementor-widget-text-editor\" data-id=\"40bbae9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk ist eine webbasierte ITSM-L\u00f6sung mit einem hohen Sicherheitsniveau. Beispielsweise sorgen SSL-Zertifikate daf\u00fcr, dass Ihre Online-Chat-Gespr\u00e4che sicher sind, sodass Kunden beruhigt sind, wenn sie Aktivierungsschl\u00fcssel und andere vertrauliche Informationen senden. OneDesk bietet auch eine <a href=\"https:\/\/onedesk.com\/features-index\/on-premise-helpdesk-on-premise-project-management\/\">On-Premise-<\/a> ITSM-L\u00f6sung f\u00fcr Teams mit spezifischen Compliance-Anforderungen. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-83b2614\" data-id=\"83b2614\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7ed09ba elementor-widget elementor-widget-image\" data-id=\"7ed09ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"602\" height=\"597\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/EmailMonitoring.webp\" class=\"attachment-large size-large wp-image-161876\" alt=\"E-Mail-Nachrichten \u00fcberwachen\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/EmailMonitoring.webp 602w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/EmailMonitoring-300x298.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/EmailMonitoring-150x150.webp 150w\" sizes=\"(max-width: 602px) 100vw, 602px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1b36f51 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1b36f51\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3f18a42\" data-id=\"3f18a42\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-edbffa0 elementor-widget elementor-widget-heading\" data-id=\"edbffa0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">ITSM-Softwarefunktionen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19a82cb elementor-widget elementor-widget-text-editor\" data-id=\"19a82cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk bietet eine gro\u00dfe Auswahl an Funktionen f\u00fcr das IT-Service-Management. Lesen Sie weiter, um mehr \u00fcber einige der Funktionen unserer Softwarel\u00f6sung zu erfahren.&nbsp;<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58ec522 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"58ec522\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"https:\/\/onedesk.com\/features-index\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Sehen Sie sich die vollst\u00e4ndige Liste der Funktionen an &gt;<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1c89ffd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1c89ffd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-23ecf81\" data-id=\"23ecf81\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-37ba421 elementor-widget elementor-widget-heading\" data-id=\"37ba421\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">IT-Service-Management-Funktionen<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-66d2f49 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"66d2f49\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9396243\" data-id=\"9396243\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0d8e9a9 elementor-tabs-alignment-center elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"0d8e9a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1421\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1421\" aria-expanded=\"false\">Automatisierung<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1422\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1422\" aria-expanded=\"false\">Omnichannel<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1423\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1423\" aria-expanded=\"false\">Integrationen<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1424\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1424\" aria-expanded=\"false\">Vorgefertigte Antworten<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1425\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1425\" aria-expanded=\"false\">Service Level Agreements<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1426\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"6\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1426\" aria-expanded=\"false\">Berichterstattung<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1421\" aria-expanded=\"false\">Automatisierung<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1421\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1421\" tabindex=\"0\" hidden=\"false\"><p>Sparen Sie Zeit mit <a href=\"https:\/\/onedesk.com\/de\/features-index\/workflow-automatisierungen\/\">flexiblen Automatisierungen<\/a> . Automatisieren Sie Antworten, benachrichtigen Sie Teamkollegen, sortieren und weisen Sie eingehende Tickets zu, priorisieren Sie Tickets, \u00e4ndern Sie den Status, wenden Sie SLAs an, erstellen Sie Projekte und vieles mehr. <\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1422\" aria-expanded=\"false\">Omnichannel<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1422\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1422\" tabindex=\"0\" hidden=\"hidden\"><p>Kunden k\u00f6nnen Tickets \u00fcber mehrere Kan\u00e4le einreichen \u2013 E-Mail, Live-Chat, Webformulare oder aktivierte Integrationen. Alle Ticketinformationen werden erfasst und Sie k\u00f6nnen alle Tickets \u00fcber Ihr OneDesk-Dashboard kommunizieren und l\u00f6sen. <\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1423\" aria-expanded=\"false\">Integrationen<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1423\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1423\" tabindex=\"0\" hidden=\"hidden\"><p>OneDesk bietet integrierte Integrationen, Zapier-Integrationen und eine <a href=\"https:\/\/onedesk.com\/features\/public-api\/\">\u00f6ffentliche API<\/a> , um Ihre Arbeitsabl\u00e4ufe zu optimieren. Erstellen Sie Tickets aus Slack-Gespr\u00e4chen, stellen Sie Kunden Rechnungen in FreshBooks auf der Grundlage von <a href=\"https:\/\/onedesk.com\/de\/projektmanagement-software\/zeiterfassungssoftware\/\">abrechenbaren OneDesk-Zeiterfassungen aus<\/a> und vieles mehr. <\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1424\" aria-expanded=\"false\">Vorgefertigte Antworten<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1424\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1424\" tabindex=\"0\" hidden=\"hidden\"><p>Vorgefertigte Antworten oder gespeicherte Antworten erm\u00f6glichen es Ihnen, die Zeit zu verk\u00fcrzen, die f\u00fcr die Beantwortung h\u00e4ufiger Fragen ben\u00f6tigt wird. Halten Sie so viele vorgefertigte Antworten bereit, wie Sie ben\u00f6tigen. Gespeicherte Antworten k\u00f6nnen <a href=\"https:\/\/onedesk.com\/de\/features-index\/gespeicherte-antworten\/\">dynamische Eigenschaften<\/a> haben, die automatisch ausgef\u00fcllt werden.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1425\" aria-expanded=\"false\">Service Level Agreements<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1425\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1425\" tabindex=\"0\" hidden=\"hidden\"><p>Verwenden Sie Service Level Agreements (SLAs), um die Reaktions- und L\u00f6sungszeit f\u00fcr Tickets oder Aufgaben festzulegen. In OneDesk k\u00f6nnen Sie mehrere SLA-Richtlinien mit angepassten Benachrichtigungen haben, um Ihre Serviceziele zu erreichen. <\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"6\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1426\" aria-expanded=\"false\">Berichterstattung<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1426\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1426\" tabindex=\"0\" hidden=\"hidden\"><p><a href=\"https:\/\/onedesk.com\/de\/features-index\/analytics-anwendung\/\">Mit Diagrammen<\/a> und Grafiken f\u00fcr Echtzeitanalysen k\u00f6nnen Sie Ihre KPIs \u00fcberwachen, einschlie\u00dflich Antwortzeit, Tickettypen, Arbeitsbelastung und mehr. Mit geplanten Berichten k\u00f6nnen Sie auch Daten zu Tickets, Aufgaben und Projekten exportieren und analysieren. <\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-05a46ed elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"05a46ed\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-21c9090\" data-id=\"21c9090\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-aa8c39f elementor-widget elementor-widget-heading\" data-id=\"aa8c39f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Ereignismanagement<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b10c019 elementor-widget elementor-widget-text-editor\" data-id=\"b10c019\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Mit der ITSM-Software von OneDesk stellen Kunden oder Endbenutzer Tickets per E-Mail , Portal, Chat, Formulare, durch Integrationen oder pers\u00f6nlich. <\/p>\n<p>Aktivieren Sie eindeutige Tickettypen \u2013 Probleme, <a href=\"https:\/\/onedesk.com\/features-index\/issue-tracking\/\">Vorf\u00e4lle<\/a> , Serviceanfragen oder irgendetwas anderes. Dann kategorisieren, priorisieren und weisen Sie Tickets basierend auf Typ oder anderen flexiblen Bedingungen automatisch zu. Erstellen Sie Berichte oder zeigen Sie Echtzeitanalysen an, um zuk\u00fcnftige Vorf\u00e4lle zu vermeiden.<\/p>\n<p>Chatten Sie in Echtzeit mit Ihrem Team oder Ihren Kunden, um IT-Vorf\u00e4lle zu diagnostizieren und zu beheben. <a href=\"https:\/\/onedesk.com\/nl\/videos\/aan-de-slag-tickets-overzicht\/\">Zu jedem Ticket<\/a> k\u00f6nnen Sie Dateien anh\u00e4ngen, Beschreibungen erstellen, Konversationen verkn\u00fcpfen, den Aktivit\u00e4tsverlauf anzeigen, die Zeit protokollieren und mehr.<\/p>\n<p>Aktivieren Sie mehrere SLA-Richtlinien, um sicherzustellen, dass Vorf\u00e4lle rechtzeitig behoben werden. Sie und Ihr Team k\u00f6nnen benachrichtigt werden, bevor oder wenn ein SLA verletzt wird.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-004638b\" data-id=\"004638b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-293ec23 elementor-widget elementor-widget-image\" data-id=\"293ec23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"568\" height=\"766\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Ticket-Types.webp\" class=\"attachment-medium_large size-medium_large wp-image-233127\" alt=\"Flexibles Ticketsystem\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Ticket-Types.webp 568w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Ticket-Types-222x300.webp 222w\" sizes=\"(max-width: 568px) 100vw, 568px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4d219c4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4d219c4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3bf854a\" data-id=\"3bf854a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-024accc elementor-widget elementor-widget-image\" data-id=\"024accc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"850\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/AutoReplies.webp\" class=\"attachment-large size-large wp-image-169465\" alt=\"automatische Antworten des Helpdesks\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/AutoReplies.webp 1000w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/AutoReplies-300x255.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/AutoReplies-768x653.webp 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3deef8b\" data-id=\"3deef8b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3c9fc2d elementor-widget elementor-widget-heading\" data-id=\"3c9fc2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u00c4nderungsmanagement<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a1360f elementor-widget elementor-widget-text-editor\" data-id=\"4a1360f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Verwalten Sie Tickets \u00fcber ihren gesamten Workflow hinweg. Das flexible Messaging in OneDesk <a href=\"https:\/\/onedesk.com\/de\/helpdesk-software-2\/it-ticketing-software\/\">IT Service Management<\/a> erm\u00f6glicht es Ihnen, gleichzeitig private interne Gespr\u00e4che und separate Diskussionen mit Kundenkontakt \u00fcber dasselbe Ticket zu f\u00fchren.<\/p>\n<p>Erstellen Sie Unteraufgaben f\u00fcr \u00c4nderungsmanagement-Tickets, um einen optimierten und effektiven Prozess zu erstellen. <a href=\"https:\/\/onedesk.com\/de\/features-index\/teilaufgaben\/\">Unteraufgaben<\/a> sind vollst\u00e4ndige Aufgaben, die priorisiert, zugewiesen und verschoben werden k\u00f6nnen. Dennoch bleiben sie eng mit Ihren Tickets verbunden. <\/p>\n<p>Optimieren Sie Prozesse und gestalten Sie Ihren eigenen Workflow mit konfigurierbaren Elementtypen, Automatisierungen, Lebenszyklusstatus, Benachrichtigungen, E-Mail-Vorlagen und mehr. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cbe834b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cbe834b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0b2ccfe\" data-id=\"0b2ccfe\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c0c899a elementor-widget elementor-widget-heading\" data-id=\"c0c899a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Projektmanagement f\u00fcr IT-Services<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b58ff66 elementor-widget elementor-widget-text-editor\" data-id=\"b58ff66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Planen Sie Ihre Projekte, Aufgaben, Kosten und Termine in OneDesk. Integrieren Sie Ihre Projekte mit Ihren Anforderungen oder halten Sie sie getrennt. Robuste Projektmanagementfunktionen wie <a href=\"https:\/\/onedesk.com\/de\/features-index\/kanban-tafel\/\">Kanban-Boards<\/a> , Gantt-Diagramme, Kalender, Aufgabenbewertung, verkn\u00fcpfte Beziehungen und Aufgabenabh\u00e4ngigkeiten helfen Ihnen, bei IT-Serviceprojekten weit \u00fcber das hinauszugehen. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-09be237\" data-id=\"09be237\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bbae40d elementor-widget elementor-widget-image\" data-id=\"bbae40d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"487\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Calendar-Month-1024x487.webp\" class=\"attachment-large size-large wp-image-235481\" alt=\"Kalender Monatsansicht\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Calendar-Month-1024x487.webp 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Calendar-Month-300x143.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Calendar-Month-768x365.webp 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Calendar-Month.webp 1090w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-44750c9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"44750c9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-52257e1\" data-id=\"52257e1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-30092f0 elementor-widget elementor-widget-image\" data-id=\"30092f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"631\" height=\"619\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customer_user_communication.webp\" class=\"attachment-large size-large wp-image-231918\" alt=\"Team- und Kundenzusammenarbeit\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customer_user_communication.webp 631w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customer_user_communication-300x294.webp 300w\" sizes=\"(max-width: 631px) 100vw, 631px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3337799\" data-id=\"3337799\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3bfe721 elementor-widget elementor-widget-heading\" data-id=\"3bfe721\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Arbeiten Sie mit Ihrem IT-Service-Management-Team zusammen<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b8bc64 elementor-widget elementor-widget-text-editor\" data-id=\"6b8bc64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In OneDesk k\u00f6nnen Sie Projekte mit dem gesamten Team oder mit bestimmten Mitgliedern teilen oder sie privat halten. Jeder sieht, was ihn betrifft, und dies wiederum erh\u00f6ht die Effizienz. Mit den integrierten Tools f\u00fcr die IT-Zusammenarbeit k\u00f6nnen Sie in Echtzeit mit Kollegen zusammenarbeiten und nahtlose Kundengespr\u00e4che f\u00fchren. Sie k\u00f6nnen auch private Gespr\u00e4che exklusiv mit Ihrem Team f\u00fchren. Alle Konversationen k\u00f6nnen mit einem Ticket oder einer Aufgabe verkn\u00fcpft werden, sodass Ihr Team kontextbezogen arbeiten kann.&nbsp;<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9065bdd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9065bdd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-aaabf52\" data-id=\"aaabf52\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5b5de33 elementor-widget elementor-widget-heading\" data-id=\"5b5de33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Mobiles ITSM<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e0aa62e elementor-widget elementor-widget-text-editor\" data-id=\"e0aa62e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Tragen Sie Ihr OneDesk ITSM immer bei sich! Unsere mobile App stellt eine Verbindung zu Ihrem OneDesk-Konto her, sodass Sie:<\/p>\n<ul>\n<li>Greifen Sie auf Helpdesk-Tickets zu, erstellen Sie sie und beantworten Sie sie.<\/li>\n<li>Lassen Sie sich \u00fcber neue Aufgaben informieren.<\/li>\n<li>Kommunizieren Sie mit Ihrem Team oder Ihren Kunden<\/li>\n<li>Protokollieren Sie die Arbeit mit Timern und Arbeitszeittabellen.<\/li>\n<li>Erstellen Sie neue Aufgaben und senden Sie sie an Ihre Projekte.<\/li>\n<li>Aktualisieren Sie den Status oder Fortschritt von Tickets oder Aufgaben<\/li>\n<li>H\u00e4ngen Sie Dateien an oder f\u00fcgen Sie Details zu Tickets oder Aufgaben hinzu<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6c643ab\" data-id=\"6c643ab\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-64355e1 elementor-widget elementor-widget-image\" data-id=\"64355e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"730\" height=\"909\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/06\/mobile_task_management.webp\" class=\"attachment-large size-large wp-image-234125\" alt=\"mobile Aufgabendetailansicht\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/06\/mobile_task_management.webp 730w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/06\/mobile_task_management-241x300.webp 241w\" sizes=\"(max-width: 730px) 100vw, 730px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-190679d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"190679d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d6c1e2c\" data-id=\"d6c1e2c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c36bcc5 elementor-widget elementor-widget-heading\" data-id=\"c36bcc5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Bieten Sie Ihren Kunden oder Endbenutzern IT-Services an<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-49fe45b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"49fe45b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6173381\" data-id=\"6173381\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ab216ea elementor-widget elementor-widget-image\" data-id=\"ab216ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"498\" height=\"590\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/06\/Live_Chat_Convo.png\" class=\"attachment-large size-large wp-image-233339\" alt=\"Live-Chat-Anwendung\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/06\/Live_Chat_Convo.png 498w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/06\/Live_Chat_Convo-253x300.png 253w\" sizes=\"(max-width: 498px) 100vw, 498px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ccaa23c\" data-id=\"ccaa23c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-892eb42 elementor-widget elementor-widget-heading\" data-id=\"892eb42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Bereitstellung von Live-IT-Supportdiensten<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1b3e36 elementor-widget elementor-widget-text-editor\" data-id=\"e1b3e36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk ist eine voll funktionsf\u00e4hige IT-Software und umfasst mehrere Self-Service-Tools f\u00fcr Ihre Kunden. Die Live-Chat-Anwendung erm\u00f6glicht es Kunden, Ihr Team in Echtzeit zu erreichen. Tickets k\u00f6nnen auch im Live-Chat erstellt werden. Wenn ein Ticket aus einem Chat erstellt wird, wird der Gespr\u00e4chsverlauf gespeichert. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-db5fe9b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"db5fe9b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-02617f3\" data-id=\"02617f3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4110a2e elementor-widget elementor-widget-heading\" data-id=\"4110a2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">IT-Self-Service-Portal<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7cb278b elementor-widget elementor-widget-text-editor\" data-id=\"7cb278b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk umfasst ein webbasiertes <a href=\"https:\/\/onedesk.com\/de\/features-index\/kundenportal\/\">IT<\/a> -Ticketportal, das speziell f\u00fcr Ihre Kunden oder Endbenutzer entwickelt wurde. Kunden k\u00f6nnen sich bei Ihrem Portal anmelden, um den Ticketstatus anzuzeigen, Probleme zu melden, Vorschl\u00e4ge zu machen und Antworten zu erhalten. F\u00fcr IT-Teams ist es wichtig, mit der Kundenzufriedenheit Schritt zu halten, und das IT-Ticketportal gibt Ihnen die M\u00f6glichkeit, sich richtig um Kundenanfragen zu k\u00fcmmern. Das Webportal ist vollst\u00e4ndig anpassbar \u2013 Sie k\u00f6nnen das Erscheinungsbild, die Funktionen, das Verhalten und die Kundenberechtigungen \u00e4ndern.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-474c52f\" data-id=\"474c52f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-85b6cba elementor-widget elementor-widget-image\" data-id=\"85b6cba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"480\" height=\"312\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/06\/Customer-Support-Portal.webp\" class=\"attachment-large size-large wp-image-233830\" alt=\"Helpdesk-Portal-App\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/06\/Customer-Support-Portal.webp 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/06\/Customer-Support-Portal-300x195.webp 300w\" sizes=\"(max-width: 480px) 100vw, 480px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-57f9fe2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"57f9fe2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4e9fc7b\" data-id=\"4e9fc7b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3fcf687 elementor-widget elementor-widget-image\" data-id=\"3fcf687\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"471\" height=\"582\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/IT_Knowledgebase.webp\" class=\"attachment-large size-large wp-image-232757\" alt=\"Wissensdatenbank f\u00fcr IT-Services\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/IT_Knowledgebase.webp 471w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/IT_Knowledgebase-243x300.webp 243w\" sizes=\"(max-width: 471px) 100vw, 471px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c45e9f2\" data-id=\"c45e9f2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dce30ce elementor-widget elementor-widget-heading\" data-id=\"dce30ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Sparen Sie Zeit mit der Self-Service-Wissensdatenbank <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb209f7 elementor-widget elementor-widget-text-editor\" data-id=\"eb209f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Beantworten Sie immer die gleichen Fragen zu den zu verwendenden Ports oder zu kontobezogenen Problemen? Lassen Sie Kunden die Antworten schnell finden, indem Sie FAQs in der <a href=\"https:\/\/onedesk.com\/de\/features-index\/wissensbasis\/\">Wissensdatenbank<\/a> ver\u00f6ffentlichen. Steigern Sie die Kundenzufriedenheit und reduzieren Sie gleichzeitig die Arbeitsbelastung Ihres Support-Teams. Ihre IT-Teams k\u00f6nnen diese Artikel auf der Grundlage h\u00e4ufig gestellter Fragen erstellen, die sie erhalten, um schnell auf die Bed\u00fcrfnisse Ihrer Kunden einzugehen.<\/p>\n<p>Sie k\u00f6nnen auch mehr als eine Wissensdatenbank haben, sodass Sie eine interne Wissensdatenbank f\u00fcr Ihr IT-Team erstellen k\u00f6nnen. Die interne Wissensdatenbank ist eine einzige Informationsquelle f\u00fcr Verfahren und Dienstleistungen. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ff5cb09 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ff5cb09\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ce0e2cc\" data-id=\"ce0e2cc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-74cca3d elementor-widget elementor-widget-heading\" data-id=\"74cca3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/onedesk.com\/de\/melde-dich-kostenlos-an\/\">Bringen Sie Ihr IT-Service-Management und Ihre Projekte zum Laufen<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d64e38e elementor-widget elementor-widget-text-editor\" data-id=\"d64e38e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Starten Sie eine v\u00f6llig kostenlose 14-t\u00e4gige Testversion und testen Sie OneDesk selbst. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9bc5876 elementor-align-center elementor-widget elementor-widget-global elementor-global-239885 elementor-global-131872 elementor-widget-button\" data-id=\"9bc5876\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/de\/melde-dich-kostenlos-an\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Melde dich kostenlos an!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-02083a8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"02083a8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cc03323\" data-id=\"cc03323\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-97b22a9 elementor-widget elementor-widget-heading\" data-id=\"97b22a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ansehen: Verwendung der OneDesk-Software f\u00fcr IT-Services und IT-Abteilungen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea299f3 elementor-tabs-view-vertical elementor-tabs-alignment-center elementor-widget elementor-widget-tabs\" data-id=\"ea299f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2451\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-2451\" aria-expanded=\"false\">OneDesk f\u00fcr ausgelagerte IT-Services&gt;<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2452\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2452\" aria-expanded=\"false\">OneDesk f\u00fcr Unternehmens-IT-Abteilungen&gt;<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-2451\" aria-expanded=\"false\">OneDesk f\u00fcr ausgelagerte IT-Services&gt;<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2451\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2451\" tabindex=\"0\" hidden=\"false\"><p><iframe title=\"YouTube-Videoplayer\" src=\"https:\/\/www.youtube.com\/embed\/9goxOtXJtlc\" width=\"560\" height=\"515\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2452\" aria-expanded=\"false\">OneDesk f\u00fcr Unternehmens-IT-Abteilungen&gt;<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2452\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2452\" tabindex=\"0\" hidden=\"hidden\"><p><iframe title=\"YouTube-Videoplayer\" src=\"https:\/\/www.youtube.com\/embed\/nAKKUC6YGc8\" width=\"560\" height=\"515\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-881954a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"881954a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8ef9f36\" data-id=\"8ef9f36\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-aca2ef4 elementor-widget elementor-widget-heading\" data-id=\"aca2ef4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Erfahren Sie, wie andere IT-Dienstleistungsunternehmen OneDesk verwenden<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7fa1f24 uael-post__arrow-outside elementor-widget elementor-widget-uael-posts\" data-id=\"7fa1f24\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;card_slides_to_show&quot;:3,&quot;card_slides_to_show_tablet&quot;:2,&quot;card_slides_to_show_mobile&quot;:1}\" data-widget_type=\"uael-posts.card\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"uael-post__header\">\n\t\t\t\t\t<\/div>\n\t\t<div class=\"uael-post__body\">\n\t\t\t\n\t\t\n\t\t<div class=\"uael-post-grid uael-posts\" data-query-type=\"custom\" data-structure=\"carousel\" data-layout=\"\" data-page=\"64914\" data-skin=\"card\" data-filter-default=\"\" data-offset-top=\"30\" data-post_slider=\"{&quot;slidesToShow&quot;:3,&quot;slidesToScroll&quot;:1,&quot;autoplaySpeed&quot;:5000,&quot;autoplay&quot;:true,&quot;infinite&quot;:true,&quot;pauseOnHover&quot;:true,&quot;speed&quot;:500,&quot;arrows&quot;:true,&quot;dots&quot;:true,&quot;rtl&quot;:false,&quot;prevArrow&quot;:&quot;&lt;button type=\\&quot;button\\&quot; data-role=\\&quot;none\\&quot; class=\\&quot;slick-prev\\&quot; aria-label=\\&quot;Previous\\&quot; tabindex=\\&quot;0\\&quot; role=\\&quot;button\\&quot;&gt;&lt;i class=\\&quot;fa fa-angle-left\\&quot;&gt;&lt;\\\/i&gt;&lt;\\\/button&gt;&quot;,&quot;nextArrow&quot;:&quot;&lt;button type=\\&quot;button\\&quot; data-role=\\&quot;none\\&quot; class=\\&quot;slick-next\\&quot; aria-label=\\&quot;Next\\&quot; tabindex=\\&quot;0\\&quot; role=\\&quot;button\\&quot;&gt;&lt;i class=\\&quot;fa fa-angle-right\\&quot;&gt;&lt;\\\/i&gt;&lt;\\\/button&gt;&quot;,&quot;responsive&quot;:[{&quot;breakpoint&quot;:1024,&quot;settings&quot;:{&quot;slidesToShow&quot;:2,&quot;slidesToScroll&quot;:2}},{&quot;breakpoint&quot;:767,&quot;settings&quot;:{&quot;slidesToShow&quot;:1,&quot;slidesToScroll&quot;:1}}]}\" data-equal-height=\"\" data-post-count=\"1\">\n\n\t\t\t\t\t\t\t<div class=\"uael-post-grid__inner uael-post__columns-3 uael-post__columns-tablet-2 uael-post__columns-mobile-1\">\n\t\t\t\n<div class=\"uael-post-wrapper   4.-industrieanwendungen 6.-helpdesk-lab 7.-projektmanagementlabor \">\n\t<div class=\"uael-post__bg-wrap\">\n\n\t\t\t\t\n\t\t<div class=\"uael-post__inner-wrap uael-post__noimage\">\n\n\t\t\n\t\t\t\n\t\t\t<div class=\"uael-post__content-wrap\">\n\n\t\t\t\t\t<h4 class=\"uael-post__title\">\n\n\t\t\n\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/de\/wie-ein-outsourcing-unternehmen-onedesk-verwendet-um-seine-arbeit-zu-verwalten\/\" target=\"_self\">\n\t\t\t\tWie ein IT-Outsourcing-Unternehmen OneDesk verwendet, um seine Arbeit zu verwalten\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t<div class=\"uael-post__separator\"><\/div>\n\t\t<div class=\"uael-post__excerpt\">\n\t\t\tF\u00fcr aufstrebende Unternehmen, die nicht \u00fcber alle Ressourcen verf\u00fcgen, um ein eigenes internes IT-Team einzustellen, ist es sinnvoll, ihr IT-Management auszulagern. Dies ist eine attraktive ...\t\t<\/div>\n\n\t\t\t\t\t<a class=\"uael-post__read-more elementor-button\" href=\"https:\/\/onedesk.com\/de\/wie-ein-outsourcing-unternehmen-onedesk-verwendet-um-seine-arbeit-zu-verwalten\/\" target=\"_self\" aria-labelledby=\"uael-post-76451\">\n\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-left\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-button-text\" id=uael-post-76451>Weiterlesen \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"uael-post__footer\">\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>IT-Servicemanagement und IT-Projektmanagement Interne IT-Abteilungen und externe IT-Firmen nutzen OneDesk als All-in-One-Softwarel\u00f6sung. Mit voll funktionsf\u00e4higem Helpdesk und Projektmanagement kann OneDesk IT-Teams dabei unterst\u00fctzen, Probleme schneller zu verwalten und zu l\u00f6sen. Sign up free! Warum OneDesk f\u00fcr das IT-Services-Management? IT Service Management &amp; Projektmanagement in einem OneDesk bietet die einzigartige Kombination von IT-Service-Desk-Software mit IT-Projektmanagement. Unsere [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":64892,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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