{"id":150156,"date":"2021-12-15T14:47:13","date_gmt":"2021-12-15T14:47:13","guid":{"rendered":"https:\/\/onedesk.com\/verfolgen-ihrer-workflow-automatisierungen-in-onedesk\/"},"modified":"2021-12-15T14:48:57","modified_gmt":"2021-12-15T14:48:57","slug":"verfolgen-ihrer-workflow-automatisierungen-in-onedesk","status":"publish","type":"post","link":"https:\/\/onedesk.com\/de\/verfolgen-ihrer-workflow-automatisierungen-in-onedesk\/","title":{"rendered":"Ablaufverfolgung von Workflow-Automatisierungen"},"content":{"rendered":"

In OneDesk k\u00f6nnen Sie Ihre Workflow-Automatisierungen \u00fcber die Aktivit\u00e4tenanwendung verfolgen. Auf diese Weise k\u00f6nnen Sie sehen, was Ihre Automatisierungen im Alltag tun, und hilft Ihnen bei der Behebung eventuell auftretender Probleme.<\/p>\n

Zugriff auf die Aktivit\u00e4ten-Anwendung<\/h2>\n

Um auf die Aktivit\u00e4tenanwendung zuzugreifen, w\u00e4hlen Sie die Schaltfl\u00e4che “Weitere Anwendungen” unten links in der OneDesk-Benutzeroberfl\u00e4che. W\u00e4hlen Sie als N\u00e4chstes die Anwendung “Analytics” aus und w\u00e4hlen Sie oben die Registerkarte “Aktivit\u00e4ten”.<\/p>\n

\"Registerkarte<\/p>\n

Verfolgen Sie Ihre Automatisierungen<\/h2>\n

In der Aktivit\u00e4tenanwendung k\u00f6nnen wir standardm\u00e4\u00dfig die ID einer durchgef\u00fchrten Automatisierung, den Namen des betroffenen Elements, die durchgef\u00fchrte Aktivit\u00e4t, den ge\u00e4nderten Wert und den neuen Wert sehen.<\/p>\n

Zum Beispiel sehen wir, dass wir unten die Automatisierung A16 haben:<\/p>\n

\"Automatisierung<\/p>\n

Automation A16 hat die Aufgabe “Ticket aus Konversation” ausgef\u00fchrt und seinen Lebenszyklusstatus von “offen” auf “ausstehender Kunde” ge\u00e4ndert.<\/p>\n

Workflow-Automatisierungen bearbeiten<\/h2>\n

Wenn auf der Registerkarte “Aktivit\u00e4ten” festgestellt wurde, dass eine Automatisierung falsch funktioniert, k\u00f6nnen Sie die Automatisierung bearbeiten, indem Sie zum Zahnrad “Verwaltung” gehen. W\u00e4hlen Sie unter “Benutzer-Apps” “Tickets”, “Aufgaben” oder “Projekte”, je nachdem, welche Automatisierung Sie bearbeiten m\u00f6chten. Scrollen Sie dann nach unten zum Abschnitt Automatisierungen.<\/p>\n

\"Workflow-Automatisierungen\"<\/p>\n

Von hier aus k\u00f6nnen Sie die gew\u00fcnschte Automatisierung mit dem Stiftsymbol auf der rechten Seite bearbeiten oder mit dem Papierkorbsymbol vollst\u00e4ndig l\u00f6schen. Sie k\u00f6nnen auch \u00fcber die Schaltfl\u00e4che “Workflow-Automatisierung erstellen” oben im Men\u00fc eine neue Automatisierung erstellen.<\/p>\n

Beachten Sie, dass die ID von Workflow-Automatisierungen in OneDesk eindeutig ist<\/strong> . Das bedeutet, dass beim L\u00f6schen oder Deaktivieren einer Automatisierung neue Automatisierungen ihren ID-Slot nicht einnehmen. Wenn Sie beispielsweise die Automations-IDs 1, 2, 3 haben und dann Automation 3 l\u00f6schen und durch eine neue Automation ersetzen, haben Sie die IDs 1, 2 und 4. Dies bedeutet nicht, dass Ihnen irgendwo eine Automatisierung fehlt.<\/p>\n

Verwandte Artikel<\/h2>\n

Erste Schritte mit Workflow-Automatisierungen<\/a>
\nG\u00e4ngige Workflow-Automatisierungen<\/a>
\nWorkflow-Automatisierungen zum automatischen Erstellen von Elementen<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

In OneDesk k\u00f6nnen Sie Ihre Workflow-Automatisierungen \u00fcber die Aktivit\u00e4tenanwendung verfolgen. Auf diese Weise k\u00f6nnen Sie sehen, was Ihre Automatisierungen im Alltag tun, und hilft Ihnen bei der Behebung eventuell auftretender Probleme. Zugriff auf die Aktivit\u00e4ten-Anwendung Um auf die Aktivit\u00e4tenanwendung zuzugreifen, w\u00e4hlen Sie die Schaltfl\u00e4che “Weitere Anwendungen” unten links in der OneDesk-Benutzeroberfl\u00e4che. W\u00e4hlen Sie als N\u00e4chstes […]<\/p>\n","protected":false},"author":29,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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