{"id":231827,"date":"2022-05-11T13:05:28","date_gmt":"2022-05-11T13:05:28","guid":{"rendered":"https:\/\/onedesk.com\/mobile-onedesk-user-experience-einstellungen\/"},"modified":"2023-02-10T20:24:44","modified_gmt":"2023-02-10T20:24:44","slug":"mobile-onedesk-user-experience-einstellungen","status":"publish","type":"post","link":"https:\/\/onedesk.com\/de\/mobile-onedesk-user-experience-einstellungen\/","title":{"rendered":"Mobile OneDesk: Benutzererfahrung und Einstellungen"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">OneDesk bietet Benutzern zwei mobile Optionen. Erstens sind die iOS-\/Android-Apps zum Download in den jeweiligen App-Stores verf\u00fcgbar. Zweitens die mobilfreundliche Webbrowser-basierte Anwendung (bezeichnet als Mobile-Friendly OneDesk oder MFOD), auf die durch Anmeldung \u00fcber einen mobilen Browser zugegriffen werden kann.<\/p>\n\n<p class=\"wp-block-paragraph\">Informationen zum <em>mobilen Kundenerlebnis<\/em> finden Sie unter: <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-6cf6173d-bb41-4587-a3a4-8a102e444ff6\">Mobiles Kundenerlebnis<\/a><\/p>\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-what-can-users-see-on-the-ios-android-app-and-mobile-friendly-onedesk\"><strong>Was k\u00f6nnen Benutzer in der iOS-\/Android-App und dem f\u00fcr Mobilger\u00e4te optimierten OneDesk sehen?<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">Auf den mobilen Anwendungen sollte ein Benutzer die gleichen Elemente sehen, die er in der Haupt-App sehen w\u00fcrde. Als solche sehen Benutzer die Elemente und Konversationen, denen sie zugewiesen sind, Elemente, die sie angefordert haben, und Elemente in Projekten, die mit ihnen geteilt wurden. <\/p>\n\n<p class=\"wp-block-paragraph\">Ebenso entsprechen die Benutzerberechtigungen denen, die in der Hauptanwendung angewendet werden.<\/p>\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\"><strong>Panel-Konfiguration (Filter f\u00fcr mobile Ansicht)<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">Auf dem mobilfreundlichen OneDesk und der mobilen App k\u00f6nnen Benutzer die Ansicht ihrer Elemente im rechten Seitenbereich filtern. <\/p>\n\n<p class=\"wp-block-paragraph\">Die folgenden Filteroptionen sind standardm\u00e4\u00dfig verf\u00fcgbar:<\/p>\n\n<ul class=\"wp-block-list\"><li>Alle Eintrittskarten<\/li><li>Meine offenen Tickets<\/li><li>Meine geschlossenen Tickets<\/li><li>Zugewiesen<\/li><li>Nicht zugewiesen<\/li><li>Nach Typ<\/li><\/ul>\n\n<p class=\"wp-block-paragraph\">Sie k\u00f6nnen konfigurieren, welche Ansichtsfilter im Bereich angezeigt werden. Gehe zu:<strong> <\/strong> <strong>Verwaltung \u2192 Name des Ticket-\/Aufgabenportals \u2192 \u201eAnsichten zur Anzeige in mobilfreundlicher App\u201c<\/strong><\/p>\n\n<h3 class=\"wp-block-heading\"><strong>In Verbindung stehende Artikel<\/strong><\/h3>\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/onedesk.com\/de\/benutzerzugriffskontrollen-und-berechtigungen-in-onedesk\/\">Benutzerberechtigungen<\/a><\/li><li><a href=\"https:\/\/onedesk.com\/de\/erstellen-und-bearbeiten-teams\/\">Projekte mit Benutzern teilen<\/a><\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>OneDesk bietet Benutzern zwei mobile Optionen. Erstens sind die iOS-\/Android-Apps zum Download in den jeweiligen App-Stores verf\u00fcgbar. Zweitens die mobilfreundliche Webbrowser-basierte Anwendung (bezeichnet als Mobile-Friendly OneDesk oder MFOD), auf die durch Anmeldung \u00fcber einen mobilen Browser zugegriffen werden kann. Informationen zum mobilen Kundenerlebnis finden Sie unter: Mobiles Kundenerlebnis Was k\u00f6nnen Benutzer in der iOS-\/Android-App und [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[9439],"tags":[],"class_list":["post-231827","post","type-post","status-publish","format-standard","hentry","category-1-verwendung-von-onedesk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Mobil: Benutzererfahrung &amp; Einstellungen | OneDesk-Helpdesk und PM<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/de\/mobile-onedesk-user-experience-einstellungen\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mobil: Benutzererfahrung &amp; Einstellungen | OneDesk-Helpdesk und PM\" \/>\n<meta property=\"og:description\" content=\"OneDesk bietet Benutzern zwei mobile Optionen. Erstens sind die iOS-\/Android-Apps zum Download in den jeweiligen App-Stores verf\u00fcgbar. Zweitens die mobilfreundliche Webbrowser-basierte Anwendung (bezeichnet als Mobile-Friendly OneDesk oder MFOD), auf die durch Anmeldung \u00fcber einen mobilen Browser zugegriffen werden kann. Informationen zum mobilen Kundenerlebnis finden Sie unter: Mobiles Kundenerlebnis Was k\u00f6nnen Benutzer in der iOS-\/Android-App und [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/de\/mobile-onedesk-user-experience-einstellungen\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:published_time\" content=\"2022-05-11T13:05:28+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-02-10T20:24:44+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/04\/OneDesk-Logo.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Erin Richardson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Erin Richardson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Mobil: Benutzererfahrung & Einstellungen | OneDesk-Helpdesk und PM","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/onedesk.com\/de\/mobile-onedesk-user-experience-einstellungen\/","og_locale":"de_DE","og_type":"article","og_title":"Mobil: Benutzererfahrung & Einstellungen | OneDesk-Helpdesk und PM","og_description":"OneDesk bietet Benutzern zwei mobile Optionen. 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