{"id":237880,"date":"2022-07-25T20:19:51","date_gmt":"2022-07-25T20:19:51","guid":{"rendered":"https:\/\/onedesk.com\/mobile-kundenerfahrung\/"},"modified":"2022-07-25T20:19:52","modified_gmt":"2022-07-25T20:19:52","slug":"mobile-kundenerfahrung","status":"publish","type":"post","link":"https:\/\/onedesk.com\/de\/mobile-kundenerfahrung\/","title":{"rendered":"Mobile OneDesk-Kundenerlebnis und -Einstellungen"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">OneDesk bietet Kunden ein mobilfreundliches Erlebnis. Mit einem mobilen Webbrowser k\u00f6nnen Kunden alle kundenorientierten Anwendungen nutzen: Messenger, Webforms, Knowledgebase, Tickets\/Tasks Portal.<\/p>\n\n<p class=\"wp-block-paragraph\">Informationen zum Erstellen und Konfigurieren der Portale f\u00fcr Tickets\/Aufgaben finden Sie unter: <a href=\"https:\/\/onedesk.com\/de\/tickets-und-aufgaben-portal-fur-kunden\/\">Portal f\u00fcr Kundentickets und -aufgaben<\/a><\/p>\n\n<p class=\"wp-block-paragraph\">In diesem Artikel geht es um Kunden (oder Endbenutzer). Informationen zur mobilen Erfahrung von Benutzern\/Agenten finden Sie unter: <a href=\"https:\/\/onedesk.com\/de\/mobile-onedesk-user-experience-einstellungen\/\">Mobile Benutzererfahrung<\/a><\/p>\n\n<div style=\"height:49px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-what-can-my-customers-access-on-mobile-devices\"><strong>Worauf k\u00f6nnen meine Kunden auf Mobilger\u00e4ten zugreifen?<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">Kunden haben Zugriff auf die Kundenanwendungen, die Sie in OneDesk aktiviert haben: Messenger, Webforms, Knowledgebase und das Portal f\u00fcr Tickets\/Aufgaben. Das Tickets\/Aufgaben-Portal erm\u00f6glicht es Kunden, Elemente (Tickets\/Aufgaben) anzuzeigen, indem sie sich bei dem\/den Portal(en) anmelden. Denken Sie daran, dass Kunden \u00fcber einen mobilen Browser auf diese Apps zugreifen und nicht \u00fcber die installierten iOS-\/Android-Apps.<\/p>\n\n<div style=\"height:48px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-what-details-can-customers-see-in-the-tickets-tasks-portal\"><strong>Welche Details k\u00f6nnen Kunden im Tickets\/Aufgaben-Portal sehen?<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">Welche Elemente (Tickets\/Aufgaben) ein Kunde sehen kann, entspricht den Einstellungen, die Sie mit der OneDesk-Hauptanwendung vorgenommen haben. <\/p>\n\n<p class=\"wp-block-paragraph\">Gehen Sie in Ihrer Web-App zu <strong>Verwaltung \u2192<\/strong> <strong>Name Ihres Aufgaben-\/Ticket-Portals<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Standardm\u00e4\u00dfig k\u00f6nnen Kunden Artikel anzeigen, die sie angefordert haben, denen sie folgen oder die von anderen Kunden in ihrer Organisation angefordert werden, sowie Artikel in dem Projekt, dem sie folgen. <\/p>\n\n<p class=\"wp-block-paragraph\">(Hinweis: Kunden sind automatisch Follower f\u00fcr alle von ihnen erstellten Artikel.) <\/p>\n\n<p class=\"wp-block-paragraph\">Weitere Einzelheiten zur Erstellung und Konfiguration von Ticket-\/Aufgabenportalen finden Sie unter: <a href=\"https:\/\/onedesk.com\/de\/tickets-und-aufgaben-portal-fur-kunden\/\">Tickets-\/Aufgabenportal<\/a><\/p>\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-related-articles\"><strong>In Verbindung stehende Artikel<\/strong><\/h3>\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/onedesk.com\/de\/tickets-und-aufgaben-portal-fur-kunden\/\">Tickets\/Aufgaben Portal im Detail<\/a><\/li><li><a href=\"https:\/\/onedesk.com\/de\/mobile-onedesk-user-experience-einstellungen\/\">Mobile Benutzererfahrung und Einstellungen <\/a><\/li><li><a href=\"https:\/\/onedesk.com\/de\/mobiles-kundenportal-tickets-und-aufgaben\/\">Nutzung des mobilen Kundenportals<\/a><\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>OneDesk bietet Kunden ein mobilfreundliches Erlebnis. Mit einem mobilen Webbrowser k\u00f6nnen Kunden alle kundenorientierten Anwendungen nutzen: Messenger, Webforms, Knowledgebase, Tickets\/Tasks Portal. Informationen zum Erstellen und Konfigurieren der Portale f\u00fcr Tickets\/Aufgaben finden Sie unter: Portal f\u00fcr Kundentickets und -aufgaben In diesem Artikel geht es um Kunden (oder Endbenutzer). Informationen zur mobilen Erfahrung von Benutzern\/Agenten finden Sie [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9439],"tags":[],"class_list":["post-237880","post","type-post","status-publish","format-standard","hentry","category-1-verwendung-von-onedesk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - 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