{"id":302137,"date":"2026-05-13T20:25:27","date_gmt":"2026-05-13T20:25:27","guid":{"rendered":"https:\/\/onedesk.com\/new-may-26\/"},"modified":"2026-05-13T20:25:28","modified_gmt":"2026-05-13T20:25:28","slug":"new-may-26","status":"publish","type":"post","link":"https:\/\/onedesk.com\/de\/new-may-26\/","title":{"rendered":"Neuerungen in OneDesk im Mai 2026"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Die OneDesk-Version vom Mai 2026 ist jetzt verf\u00fcgbar! Folgendes bietet diese Version: <\/p>\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 id=\"h-customer-facing-help-centers-as-many-as-you-want-beta\" class=\"wp-block-heading\">Kundenorientierte Hilfezentren \u2013 so viele Sie m\u00f6chten! (Beta) <\/h2>\n\n<p class=\"wp-block-paragraph\">In OneDesk k\u00f6nnen Sie jetzt mehrere Hilfezentren erstellen, jedes mit unterschiedlichen Kunden-Apps und separaten Website-Widgets. Jedes Hilfezentrum verf\u00fcgt \u00fcber eine eigene Anmeldeseite und erlaubt nur bestimmten Kunden den Zugriff. So k\u00f6nnen Sie verschiedenen Kunden unterschiedliche Webformulare pr\u00e4sentieren, verschiedene Wissensdatenbanken und Ticketportale anbieten und Ihre Portale individuell mit Logos und Farben gestalten.   Zu den Merkmalen geh\u00f6ren:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Separat anpassbare Webformulare und Wissensdatenbanken f\u00fcr verschiedene Kunden sind jetzt m\u00f6glich.<\/li>\n\n\n\n<li>Gruppieren Sie Ihre Kunden-Apps in mehrere Hilfezentren. Jedes Hilfezentrum kann eine oder mehrere Kunden-Apps enthalten, wie zum Beispiel: Webformulare, Messenger\/Chat, Ticketportal, Wissensdatenbank, Startseite.   <\/li>\n\n\n\n<li>Steuern Sie den Kundenzugriff auf jede App: beschr\u00e4nkt auf bestimmte Kunden\/Kundenorganisationen, nur angemeldete Kunden oder keine Anmeldung erforderlich<\/li>\n\n\n\n<li>Passen Sie jedes Hilfecenter individuell an \u2013 mit unterschiedlichen Namen, Anmeldeseiten, Logos, Farben und vielem mehr.<\/li>\n\n\n\n<li>Binden Sie jedes Hilfecenter als separates Widget auf Ihrer Website ein.<\/li>\n\n\n\n<li>Das \u201eStandard\u201c-Hilfecenter ist das, was Kunden in der mobilen App zur Verf\u00fcgung steht. Wenn Ihre Kunden also die mobile App verwenden, stellen Sie sicher, dass sie Zugriff auf die Apps im Standard-Hilfecenter haben.<\/li>\n<\/ul>\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 id=\"h-expense-management\" class=\"wp-block-heading\">Kostenmanagement<\/h2>\n\n<p class=\"wp-block-paragraph\">Ihre Benutzer k\u00f6nnen nun neben der f\u00fcr eine Aufgabe oder ein Ticket geleisteten Arbeit auch Ausgaben erfassen. Ausgaben funktionieren wie Stundenzettel f\u00fcr die w\u00e4hrend der Bearbeitung der Aufgabe oder des Tickets angefallenen Kosten und k\u00f6nnen direkt in OneDesk nachverfolgt, abgerechnet und analysiert werden. <\/p>\n\n<ul class=\"wp-block-list\">\n<li>Erm\u00f6glichen Sie Ihrem Team, die angefallenen Geldausgaben zu erfassen.<\/li>\n\n\n\n<li>Erfassen Sie alle Ausgaben in der Zeiterfassungs-App.<\/li>\n\n\n\n<li>Analysieren Sie die Ausgaben in der Finanz-App (sofern die Berechtigungen dies zulassen).<\/li>\n\n\n\n<li>Optional k\u00f6nnen Sie diese Ausgaben Ihren Kunden \u00fcber OneDesk oder QBO in Rechnung stellen.<\/li>\n\n\n\n<li>Kategorisieren Sie Ausgaben wie Reisekosten, Materialkosten, Reparaturkosten oder Sonstiges.<\/li>\n\n\n\n<li>Erfordert PSA- oder Arbeitsmanagementprodukte<\/li>\n<\/ul>\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 id=\"h-financials-dashboard\" class=\"wp-block-heading\">Finanz-Dashboard<\/h2>\n\n<p class=\"wp-block-paragraph\">Wenn Sie einen besseren Einblick in Ihre Kundenprojekte und deren Rentabilit\u00e4t erhalten m\u00f6chten, ist das neue Finanz-Dashboard genau das Richtige f\u00fcr Sie. Sie k\u00f6nnen alle relevanten KPIs f\u00fcr Angebote, Rechnungen, Kosten und Rentabilit\u00e4t \u00fcbersichtlich an einem Ort einsehen.   <\/p>\n\n<p class=\"wp-block-paragraph\">Neue, umfassende KPIs f\u00fcr: Kosten, Umsatz, Stunden, Rentabilit\u00e4t, Auftragspipeline und mehr<\/p>\n\n<p class=\"wp-block-paragraph\">Diagramme f\u00fcr Ihre wichtigsten Kunden, Projekte, Teams und Services<\/p>\n\n<p class=\"wp-block-paragraph\">Filtern Sie Ihre Projekte, Rechnungen und mehr, um Ergebnisse nach Monat, Kunde, Projekt, Team, Service und vielem mehr zu erhalten.<\/p>\n\n<p class=\"wp-block-paragraph\">Erfordert PSA- oder Arbeitsmanagementprodukte<\/p>\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 id=\"h-charts-new-look\" class=\"wp-block-heading\">Charts \u2013 neues Design<\/h2>\n\n<p class=\"wp-block-paragraph\">OneDesk hat ein neues Design f\u00fcr Diagramme. Entdecken Sie die neuen Diagramme.   <\/p>\n\n<ul class=\"wp-block-list\">\n<li>in der Benutzer-Dashboard-App<\/li>\n\n\n\n<li>im Finanz-Dashboard (in der Finanz-App)<\/li>\n\n\n\n<li>im Bereich der Analytik<\/li>\n\n\n\n<li>in den oben aufgef\u00fchrten KPIs der verschiedenen Apps.<\/li>\n<\/ul>\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 id=\"h-other-enhancements\" class=\"wp-block-heading\">Andere Verbesserungen<\/h2>\n\n<ul class=\"wp-block-list\">\n<li><strong>Karten sortieren<\/strong> \u2013 Sortieren Sie Ihre Kanban-Karten einfach nach Erstellungsdatum\/ID, Priorit\u00e4t, Fertigstellungsgrad, Anforderer und geplanter Arbeit.<\/li>\n\n\n\n<li><strong>Benutzerdefiniertes Kontrollk\u00e4stchenfeld<\/strong> \u2013 F\u00fcgen Sie ein benutzerdefiniertes Feld vom Typ Kontrollk\u00e4stchen hinzu<\/li>\n\n\n\n<li><strong>Voicemail-Benachrichtigungen<\/strong> \u2013 Gr\u00fcne Blasen zeigen Ihnen an, ob Sie Voicemails haben.<\/li>\n\n\n\n<li><strong>Neue Aktivit\u00e4ten<\/strong> : Offene und geschlossene Gespr\u00e4che werden in den Elementaktivit\u00e4ten protokolliert.<\/li>\n\n\n\n<li><strong>Verbesserte Zustellbenachrichtigungen (DSN)<\/strong> f\u00fcr verbundene MS365- und Gmail-Konten. Sie k\u00f6nnen nun einfacher erkennen, ob Ihr E-Mail-Server nachtr\u00e4glich eine DSN f\u00fcr eine E-Mail erh\u00e4lt, die nicht zugestellt werden konnte. <\/li>\n\n\n\n<li><strong>Makro- und Automatisierungsaktionen<\/strong> : Alle Nutzer-Follower entfernen, alle Kunden-Follower entfernen<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Plus hunderte weitere Fehlerbehebungen, Verbesserungen und Optimierungen.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Die OneDesk-Version vom Mai 2026 ist jetzt verf\u00fcgbar! Folgendes bietet diese Version: Kundenorientierte Hilfezentren \u2013 so viele Sie m\u00f6chten! (Beta) In OneDesk k\u00f6nnen Sie jetzt mehrere Hilfezentren erstellen, jedes mit unterschiedlichen Kunden-Apps und separaten Website-Widgets. Jedes Hilfezentrum verf\u00fcgt \u00fcber eine eigene Anmeldeseite und erlaubt nur bestimmten Kunden den Zugriff. So k\u00f6nnen Sie verschiedenen Kunden unterschiedliche [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[9455],"tags":[],"class_list":["post-302137","post","type-post","status-publish","format-standard","hentry","category-3-versionshinweise"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Was gibt&#039;s Neues? OneDesk Mai 2026 | Versionshinweise<\/title>\n<meta name=\"description\" content=\"Neu in OneDesk Mai 2026 \u2013 Hilfecenter, Ausgabenmanagement, Finanz-Dashboard und mehr.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/de\/new-may-26\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Was gibt&#039;s Neues? 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