{"id":70503,"date":"2021-03-16T18:43:26","date_gmt":"2021-03-16T18:43:26","guid":{"rendered":"https:\/\/onedesk.com\/how-to-send-a-customer-service-zufriedenheitsumfrage-mit-onedesk\/"},"modified":"2021-03-16T18:43:35","modified_gmt":"2021-03-16T18:43:35","slug":"how-to-send-a-customer-service-zufriedenheitsumfrage-mit-onedesk","status":"publish","type":"post","link":"https:\/\/onedesk.com\/de\/how-to-send-a-customer-service-zufriedenheitsumfrage-mit-onedesk\/","title":{"rendered":"So senden Sie eine Umfrage zur Kundenzufriedenheit mit OneDesk"},"content":{"rendered":"<p>Der beste Weg zu wissen, wie gut es Ihrem Kundenservice-Team geht, ist &#8230; Ihre Kunden zu fragen.<\/p>\n<p>Ein \u00fcblicher Weg, um Kundenfeedback zu erhalten, besteht darin, nach jeder Kundendienstinteraktion eine Folgeumfrage oder Umfrage zu senden. Obwohl OneDesk keine Umfragen enth\u00e4lt, bieten wir Ihnen alles, was Sie ben\u00f6tigen, um das Senden dieser Folgeanfragen zu automatisieren.<\/p>\n<h3>So senden Sie eine Umfrage zur Kundenzufriedenheit mit OneDesk<\/h3>\n<p>Es gibt viele verschiedene, hervorragende Umfragetools mit Funktionen und F\u00e4higkeiten, die Sie m\u00f6glicherweise ben\u00f6tigen, um Ihre perfekte Folgeumfrage zu erstellen. Diese Tools k\u00f6nnen sehr anspruchsvoll sein. Da jedes Unternehmen unterschiedliche Anforderungen hat, sollten Sie das Tool ausw\u00e4hlen, das Ihren Anforderungen am besten entspricht. OneDesk stellt die Hooks bereit, die zum automatischen Ausl\u00f6sen dieser Umfragen erforderlich sind, sodass Sie sie einfach einrichten und die Ergebnisse einflie\u00dfen lassen k\u00f6nnen.<\/p>\n<p>Als erstes m\u00fcssen Sie festlegen, zu welchem Zeitpunkt in der Interaktion Sie den Kunden fragen m\u00f6chten: &#8220;Wie haben wir das gemacht?&#8221;. Die h\u00e4ufigste Antwort auf diese Frage ist, nachdem Sie das Problem behoben oder das Ticket geschlossen haben. Dies ist der Zeitpunkt f\u00fcr die Bewertung, nachdem Sie eine \u00c4nderung vorgenommen haben, um den Kunden nach besten Kr\u00e4ften zu bedienen. Es kann jedoch auch andere Muster geben, die Ihren Gesch\u00e4ftsanforderungen besser entsprechen.<\/p>\n<p>Unabh\u00e4ngig davon, welches Umfrage- oder Umfragetool Sie ausw\u00e4hlen, erhalten Sie einen Link, den Ihre Kunden besuchen k\u00f6nnen, um ihre Fragen zu beantworten. Mit diesen Informationen k\u00f6nnen Sie OneDesk so konfigurieren, dass diese Umfrageeinladung mithilfe einer Workflow-Automatisierung gesendet wird.<\/p>\n<p>Hier ist ein Beispiel f\u00fcr eine einfache Automatisierungsregel, mit der die Umfrage an Ihre Kunden gesendet wird.<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-full wp-image-70515\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2019\/03\/Customer-satisfaction-survey.png\" alt=\"\" width=\"909\" height=\"609\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2019\/03\/Customer-satisfaction-survey.png 909w, https:\/\/onedesk.com\/wp-content\/uploads\/2019\/03\/Customer-satisfaction-survey-300x201.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2019\/03\/Customer-satisfaction-survey-768x515.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2019\/03\/Customer-satisfaction-survey-448x300.png 448w, https:\/\/onedesk.com\/wp-content\/uploads\/2019\/03\/Customer-satisfaction-survey-255x171.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2019\/03\/Customer-satisfaction-survey-119x80.png 119w, https:\/\/onedesk.com\/wp-content\/uploads\/2019\/03\/Customer-satisfaction-survey-60x40.png 60w, https:\/\/onedesk.com\/wp-content\/uploads\/2019\/03\/Customer-satisfaction-survey-480x322.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2019\/03\/Customer-satisfaction-survey-500x335.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2019\/03\/Customer-satisfaction-survey-750x502.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2019\/03\/Customer-satisfaction-survey-360x241.png 360w\" sizes=\"(max-width: 909px) 100vw, 909px\" \/><\/p>\n<p><strong>Details der Automatisierung<\/strong><\/p>\n<ul>\n<li>Dadurch werden alle Arten von Tickets ausgef\u00fchrt<\/li>\n<li>Dies wird ausgel\u00f6st, wenn sich der Lebenszyklusstatus in &#8220;geschlossen&#8221; \u00e4ndert.<\/li>\n<li>Die Aktion besteht darin, eine E-Mail zu senden<\/li>\n<li>Die E-Mail wird an den Antragsteller gesendet und enth\u00e4lt Details zum Ticket sowie den Link zur Umfrage.<\/li>\n<\/ul>\n<p>Wie Sie sehen, wird dem Kunden eine E-Mail mit dem Link zur Umfrage gesendet, wenn der Ticketstatus auf &#8220;geschlossen&#8221; ge\u00e4ndert wird. Haben Sie irgendwelche Fragen? Bitte z\u00f6gern Sie nicht zu fragen.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Der beste Weg zu wissen, wie gut es Ihrem Kundenservice-Team geht, ist &#8230; Ihre Kunden zu fragen. Ein \u00fcblicher Weg, um Kundenfeedback zu erhalten, besteht darin, nach jeder Kundendienstinteraktion eine Folgeumfrage oder Umfrage zu senden. Obwohl OneDesk keine Umfragen enth\u00e4lt, bieten wir Ihnen alles, was Sie ben\u00f6tigen, um das Senden dieser Folgeanfragen zu automatisieren. So [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9439,9449],"tags":[],"class_list":["post-70503","post","type-post","status-publish","format-standard","hentry","category-1-verwendung-von-onedesk","category-6-helpdesk-lab-de"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - 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