{"id":72325,"date":"2021-03-16T19:22:01","date_gmt":"2021-03-16T19:22:01","guid":{"rendered":"https:\/\/onedesk.com\/wie-sie-ihr-onedesk-kundenportal-auf-ihre-eigene-domain-setzen\/"},"modified":"2021-03-16T19:22:01","modified_gmt":"2021-03-16T19:22:01","slug":"wie-sie-ihr-onedesk-kundenportal-auf-ihre-eigene-domain-setzen","status":"publish","type":"post","link":"https:\/\/onedesk.com\/de\/wie-sie-ihr-onedesk-kundenportal-auf-ihre-eigene-domain-setzen\/","title":{"rendered":"So platzieren Sie Ihr OneDesk-Kundenportal in Ihrer eigenen Domain"},"content":{"rendered":"<p>Wenn Sie sich fragen, ob Sie Ihr OneDesk-Kundenportal oder eine andere Kunden-App auf Ihrer eigenen Domain hosten k\u00f6nnen, lautet die Antwort JA. Hier ist, wie es gemacht wird.<\/p>\n<h3>Erstellen Sie einen CNAME-Datensatz<\/h3>\n<p>Zun\u00e4chst m\u00fcssen Sie Zugriff auf das \u00c4ndern der CNAME-Eintr\u00e4ge in Ihrem Registrar haben. Jeder Registrar ist anders, aber hier sind einige Anweisungen f\u00fcr<a href=\"https:\/\/www.domain.com\/help\/article\/dns-management-how-to-update-cname-aliases\"> Domain.com<\/a> ,<a href=\"https:\/\/ca.godaddy.com\/help\/add-a-cname-record-19236\"> Los Papa<\/a> , und<a href=\"https:\/\/www.namecheap.com\/support\/knowledgebase\/article.aspx\/9646\/2237\/how-to-create-a-cname-record-for-your-domain\"> namecheap<\/a> .<\/p>\n<p>Als N\u00e4chstes m\u00fcssen Sie eine Subdomain ausw\u00e4hlen, in der das Portal gehostet werden soll. Sie k\u00f6nnen beispielsweise http: \/\/ ausw\u00e4hlen<b> Portal<\/b> .IhreDomain.com zum Hosten Ihres OneDesk-Kundenportals (&#8220;Portal&#8221; ist Ihre Subdomain). Anschlie\u00dfend m\u00fcssen Sie in Ihrem Registrar einen CNAME-Datensatz erstellen, auf den Ihre ausgew\u00e4hlte Subdomain verweist<b> app.onedesk.com<\/b> .<\/p>\n<p>Sobald dies erledigt ist, m\u00fcssen Sie uns die folgenden Informationen per E-Mail senden:<br \/>\n1) Ihre gew\u00e4hlte Subdomain (z. <a href=\"http:\/\/portal.yourdomain.com\" rel=\"nofollow\">http:\/\/portal.yourdomain.com<\/a>)<br \/>\nUND<br \/>\n2) den Link zu dem OneDesk-Portal, das Sie dort platzieren m\u00f6chten (siehe unten, wie Sie diesen Link finden).<\/p>\n<p>Senden Sie dies an info@onedesk.com und sobald wir es erhalten haben, werden wir die Konfiguration auf unserer Seite abschlie\u00dfen und Sie wissen lassen, wann es fertig ist.<\/p>\n<h3>HTTP vs HTTPS<\/h3>\n<p>Bitte beachten Sie, dass Sie standardm\u00e4\u00dfig HTTP und nicht HTTPS verwenden m\u00fcssen, da sonst ein Sicherheitsfehler angezeigt wird.<\/p>\n<p>Wenn HTTPS f\u00fcr Sie erforderlich ist, haben Sie zwei M\u00f6glichkeiten:<br \/>\n1) Stellen Sie uns nur f\u00fcr diese Subdomain ein g\u00fcltiges SSL-Zertifikat zur Verf\u00fcgung.<br \/>\nODER<br \/>\n2) Richten Sie einen Reverse-Proxy in Ihrer Subdomain ein. Zum Beispiel in Apache:<\/p>\n<pre>&lt;VirtualHost *:443&gt;\n        SSLProxyEngine On\n        ProxyPass \/ https:\/\/app.onedesk.com\/\n        ProxyPassReverse \/ https:\/\/app.onedesk.com\/\n        ProxyPreserveHost On\n        ProxyErrorOverride Off\n&lt;\/VirtualHost&gt;\n<\/pre>\n<p><strong>Wo finden Sie Ihren Kundenportal-Link?<\/strong><\/p>\n<p>Mit Ihrem OneDesk-Konto k\u00f6nnen Sie mehrere Kunden-Apps verwenden. Dies ist beispielsweise n\u00fctzlich, wenn Sie ein &#8220;Login&#8221; -Portal w\u00fcnschen, in dem jeder Kunde nur seine eigenen Tickets sehen kann, aber auch eine &#8220;Wissensdatenbank&#8221;, in der jeder Ihrer Kunden auf ver\u00f6ffentlichte Artikel zugreifen kann.<\/p>\n<p>Wenn Sie uns den Link zu der Kunden-App bereitstellen, die Sie in Ihre Sub-Domain einf\u00fcgen m\u00f6chten, m\u00fcssen Sie daher angeben, welche. Am einfachsten ist es, uns den Link zu senden. Sie k\u00f6nnen es finden, indem Sie zu gehen<b> Administrator&gt; (Ihre ausgew\u00e4hlte Kunden-App)&gt; Vorschau<\/b> (Link oben auf der Seite).<\/p>\n<p>Wenn Sie auf den Link klicken, wird Ihre Kunden-App in einem neuen Browser-Tab ge\u00f6ffnet. \u00dcberpr\u00fcfen Sie, ob es das richtige ist, und kopieren Sie dann den Link aus der Adressleiste Ihres Browsers. Dieser Link zusammen mit Ihrer ausgew\u00e4hlten Subdomain ist das, was wir ben\u00f6tigen, um unser Setup abzuschlie\u00dfen.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Wenn Sie sich fragen, ob Sie Ihr OneDesk-Kundenportal oder eine andere Kunden-App auf Ihrer eigenen Domain hosten k\u00f6nnen, lautet die Antwort JA. Hier ist, wie es gemacht wird. Erstellen Sie einen CNAME-Datensatz Zun\u00e4chst m\u00fcssen Sie Zugriff auf das \u00c4ndern der CNAME-Eintr\u00e4ge in Ihrem Registrar haben. Jeder Registrar ist anders, aber hier sind einige Anweisungen f\u00fcr [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_first_post":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9439],"tags":[],"class_list":["post-72325","post","type-post","status-publish","format-standard","hentry","category-1-verwendung-von-onedesk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.9 (Yoast SEO v27.9) - 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