{"id":73503,"date":"2021-03-16T19:42:24","date_gmt":"2021-03-16T19:42:24","guid":{"rendered":"https:\/\/onedesk.com\/was-neu-in-onedesk-feb-2021\/"},"modified":"2021-03-16T19:42:24","modified_gmt":"2021-03-16T19:42:24","slug":"was-neu-in-onedesk-feb-2021","status":"publish","type":"post","link":"https:\/\/onedesk.com\/de\/was-neu-in-onedesk-feb-2021\/","title":{"rendered":"Was ist neu in OneDesk &#8211; Februar 2021"},"content":{"rendered":"<p>Am Samstag, den 27. Februar, ver\u00f6ffentlichte OneDesk das OneDesk-Update f\u00fcr Februar 2021 mit vielen neuen Funktionen und Verbesserungen.<\/p>\n<h2>Passen Sie das Erstellungsformular f\u00fcr jeden Elementtyp an<\/h2>\n<p>Jetzt k\u00f6nnen Sie das interne Erstellungsformular f\u00fcr jeden Artikeltyp anpassen. Dies bedeutet, dass Sie verschiedene Formulare f\u00fcr verschiedene Arten von Tickets oder verschiedene Arten von Aufgaben haben k\u00f6nnen. Da jeder der 3 Top-Level-Typen (Ticket, Aufgabe, Feature) bis zu 10 Typen darunter hat, k\u00f6nnen Sie bis zu 30 verschiedene Formulare haben.<\/p>\n<h2>Option f\u00fcr Administratoren, um alle Projekte anzuzeigen<\/h2>\n<p>Administratoren hatten immer das Recht, sich anzumelden und daher jedes Projekt in ihrer Organisation zu sehen. Viele Administratoren forderten jedoch die M\u00f6glichkeit, einfach alle Projekte anzuzeigen, ohne sich ihnen anschlie\u00dfen zu m\u00fcssen. Dies ist jetzt \u00fcber das Men\u00fc &#8220;Extras&#8221; in der Projekt-App m\u00f6glich. Administratoren k\u00f6nnen einfach das Kontrollk\u00e4stchen &#8220;Alle Projekte anzeigen&#8221; in diesem Men\u00fc aktivieren und alle Projekte in ihrer Organisation werden sichtbar. Deaktivieren Sie das Kontrollk\u00e4stchen, um sie wieder auszublenden.<\/p>\n<h2>Neue Anzeigen &#8220;Gesehen&#8221; und &#8220;E-Mail gesendet&#8221; f\u00fcr Nachrichten<\/h2>\n<p>In der Messenger-App in OneDesk haben wir einige Symbolindikatoren hinzugef\u00fcgt, um Sie dar\u00fcber zu informieren, wann verschiedene Benutzer oder Kunden Ihre Nachricht gesehen haben. Da OneDesk die Nachricht per E-Mail sendet, wenn sie nicht innerhalb einer Minute gesehen wurde, zeigen wir Ihnen auch, sobald die E-Mails gesendet wurden.<\/p>\n<p>Wenn Sie mit der Maus \u00fcber diese Indikatoren fahren, erfahren Sie, wer die Nachricht gesehen hat und an wen sie per E-Mail gesendet wurde. Bei Gespr\u00e4chen mit Kunden wird die Anzeige gr\u00fcn angezeigt, wenn der Kunde sie sieht, und grau, wenn nur interne Benutzer sie gesehen haben. Weitere Verbesserungen folgen in K\u00fcrze.<\/p>\n<h2>Stellen Sie mit wenigen Klicks eine Verbindung zu Ihrem Microsoft Teams-Konto her<\/h2>\n<p>Unsere erste Version der Microsoft Teams-Integration wurde entwickelt und wird Anfang M\u00e4rz f\u00fcr ausgew\u00e4hlte Konten bereitgestellt. Mit diesem Connector k\u00f6nnen Sie mit nur wenigen Klicks Ihren OneDesk- und Microsoft-Konten beitreten. Auf diese Weise k\u00f6nnen Sie Ihre Benutzer, Teams und Unternehmensinformationen mit nur wenigen Klicks zu OneDesk hinzuf\u00fcgen. Ihre Benutzer k\u00f6nnen sich mit ihren Microsoft-Anmeldeinformationen anmelden und die OneDesk-App zu Ihrer Microsoft Teams-Benutzeroberfl\u00e4che hinzuf\u00fcgen. Wir haben vor, die Funktionalit\u00e4t dieser Integration zu verbessern. Wenden Sie sich daher an uns, um uns mitzuteilen, was Sie hier hinzuf\u00fcgen m\u00f6chten.<\/p>\n<h2>Andere Verbesserungen<\/h2>\n<ul>\n<li>Deutsch ist jetzt verf\u00fcgbar<\/li>\n<li>Nicht gesendete Nachrichten bleiben beim Wechseln der Registerkarte erhalten. Durch das Aktualisieren Ihres Browsers werden jedoch alle nicht gesendeten Nachrichten gel\u00f6scht.<\/li>\n<li>Das Generieren eines Berichts ber\u00fccksichtigt jetzt die Zeitzone Ihres Unternehmens<\/li>\n<li>W\u00e4hlen Sie w\u00e4hrend der schnellen Einrichtung Sprache<\/li>\n<li>Verbessern Sie die Leistung des Popups f\u00fcr verkn\u00fcpfte Elemente<\/li>\n<\/ul>\n<p>Plus \u00fcber 100 Fehlerkorrekturen und Verbesserungen.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Am Samstag, den 27. Februar, ver\u00f6ffentlichte OneDesk das OneDesk-Update f\u00fcr Februar 2021 mit vielen neuen Funktionen und Verbesserungen. Passen Sie das Erstellungsformular f\u00fcr jeden Elementtyp an Jetzt k\u00f6nnen Sie das interne Erstellungsformular f\u00fcr jeden Artikeltyp anpassen. Dies bedeutet, dass Sie verschiedene Formulare f\u00fcr verschiedene Arten von Tickets oder verschiedene Arten von Aufgaben haben k\u00f6nnen. Da [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_first_post":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9455],"tags":[],"class_list":["post-73503","post","type-post","status-publish","format-standard","hentry","category-3-versionshinweise"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.3 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Versionshinweise Februar 2021 | Teamintegration und mehr | OneDesk<\/title>\n<meta name=\"description\" content=\"Dies sind die Versionshinweise von OneDesk f\u00fcr Februar 2021. 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