{"id":73867,"date":"2021-03-16T20:03:23","date_gmt":"2021-03-16T20:03:23","guid":{"rendered":"https:\/\/onedesk.com\/wie-verhindert-man-e-mail-schleifen-in-onedesk\/"},"modified":"2021-03-16T20:03:23","modified_gmt":"2021-03-16T20:03:23","slug":"wie-verhindert-man-e-mail-schleifen-in-onedesk","status":"publish","type":"post","link":"https:\/\/onedesk.com\/de\/wie-verhindert-man-e-mail-schleifen-in-onedesk\/","title":{"rendered":"So verhindern Sie E-Mail-Schleifen in OneDesk"},"content":{"rendered":"

In OneDesk, um E-Mails als Tickets zu erfassen, leiten Sie Ihre normale Support-E-Mail (z. B. support@example.com) automatisch an eine Ihrer OneDesk-Erfassungs-E-Mail-Adressen (z. B. tickets@example.onedesk.com) weiter oder leiten sie weiter. Standardm\u00e4\u00dfig ist in OneDesk eine automatische Antwort aktiviert, die dem urspr\u00fcnglichen Absender antwortet und den Erhalt des Tickets best\u00e4tigt.<\/p>\n

Abh\u00e4ngig von der Konfiguration Ihres E-Mail-Servers oder davon, wer in einer E-Mail CC-f\u00e4hig ist, kann m\u00f6glicherweise eine Schleife erstellt werden, in der die automatische Antwort erfasst und als neues Ticket erstellt wird, auf die geantwortet wird und die Schleife fortgesetzt wird. OneDesk verf\u00fcgt \u00fcber einige integrierte Techniken zum Erkennen und Verhindern dieser Schleifen. Einige g\u00e4ngige E-Mail-Server \/ Clients entfernen jedoch Header, \u00e4ndern Antwortadressen und entsprechen im Allgemeinen nicht den E-Mail-Standards.<\/p>\n

 <\/p>\n

F\u00fchren Sie diese Schritte w\u00e4hrend des Setups aus, um das Auftreten von E-Mail-Schleifen zu verhindern.<\/h2>\n

F\u00fcgen Sie Ihre Unternehmens-Support-E-Mail (z. B. support@example.com) in die Liste “Niemals als Follower hinzuf\u00fcgen” ein. Sie finden diese Liste in
\n‘Admin => E-Mail-Einstellungen => Aussehen => Antworteinstellungen ‘<\/b> .
\nWenn andere E-Mail-Adressen in Ihrem Flow manchmal CC-Adressen enthalten, sollten Sie diese auch hier hinzuf\u00fcgen. Als Faustregel sollten dieser Liste Adressen hinzugef\u00fcgt werden, die Personengruppen darstellen (z. B. sales @ oder hello @ oder Abteilungsgruppen).<\/p>\n

\"email<\/p>\n

 <\/p>\n

 <\/p>\n

Wenn Sie bereits eine Schleife haben.<\/h2>\n

Wenn Sie w\u00e4hrend des Setups die oben genannten Schritte nicht ausgef\u00fchrt haben, machen Sie sich keine Sorgen, Sie k\u00f6nnen das Problem jetzt beheben. Hier ist wie.<\/p>\n

Deaktivieren Sie zun\u00e4chst die Automatisierung, die auf neue Tickets antwortet. Sie finden es unter
\n‘Administration => Tickets => Workflow-Automatisierung => automatische Antwort auf neue Tickets ‘<\/b> .
\nWenn Sie andere Automatisierungen haben, die E-Mails senden, k\u00f6nnen Sie diese auch f\u00fcr den Moment deaktivieren.
\n\"prevent<\/p>\n

F\u00fcgen Sie Ihre Unternehmens-Support-E-Mail (z. B. support@example.com) in die Liste “Niemals als Follower hinzuf\u00fcgen” ein. Sie finden diese Liste in
\n‘Admin => E-Mail-Einstellungen => Aussehen => Antworteinstellungen ‘<\/b> .
\nWenn andere E-Mail-Adressen in Ihrem Flow manchmal CC-Adressen enthalten, sollten Sie diese auch hier hinzuf\u00fcgen. Als Faustregel sollten dieser Liste Adressen hinzugef\u00fcgt werden, die Personengruppen darstellen (z. B. sales @ oder hello @ oder Abteilungsgruppen).<\/p>\n

\"\"<\/p>\n

Dadurch wird die Schleife deaktiviert. Es kann jedoch einige Minuten dauern, bis die E-Mail-Warteschlange leer ist und Sie keine neuen E-Mails mehr erhalten.<\/p>\n

Sie sollten dann in Ihre Kundenliste gehen und alle Kundendatens\u00e4tze l\u00f6schen, die f\u00fcr die Nicht-Personen-E-Mail-Adressen erstellt wurden.<\/p>\n

Sie k\u00f6nnen dann versuchen, Ihre E-Mails mit automatischer Antwort wieder zu aktivieren und ein neues Testticket zu senden. Ihre Schleife sollte nicht neu gestartet werden.<\/p>\n","protected":false},"excerpt":{"rendered":"

In OneDesk, um E-Mails als Tickets zu erfassen, leiten Sie Ihre normale Support-E-Mail (z. B. support@example.com) automatisch an eine Ihrer OneDesk-Erfassungs-E-Mail-Adressen (z. B. tickets@example.onedesk.com) weiter oder leiten sie weiter. Standardm\u00e4\u00dfig ist in OneDesk eine automatische Antwort aktiviert, die dem urspr\u00fcnglichen Absender antwortet und den Erhalt des Tickets best\u00e4tigt. Abh\u00e4ngig von der Konfiguration Ihres E-Mail-Servers oder […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[9439],"tags":[],"class_list":["post-73867","post","type-post","status-publish","format-standard","hentry","category-1-verwendung-von-onedesk"],"yoast_head":"\nSo verhindern Sie E-Mail-Schleifen in OneDesk | Helpdesk & Projektmanagement<\/title>\n<meta name=\"description\" content=\"OneDesk ist Helpdesk und Projektmanagement in einer App. M\u00fcssen Sie eine E-Mail-Schleife in Ihrem Ticketsystem verhindern? 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