{"id":74455,"date":"2021-03-16T20:22:02","date_gmt":"2021-03-16T20:22:02","guid":{"rendered":"https:\/\/onedesk.com\/best-practice-erstellung-mehrerer-portale-und-wissensdatenbanken\/"},"modified":"2022-08-08T13:57:00","modified_gmt":"2022-08-08T13:57:00","slug":"best-practice-erstellung-mehrerer-portale-und-wissensdatenbanken","status":"publish","type":"post","link":"https:\/\/onedesk.com\/de\/best-practice-erstellung-mehrerer-portale-und-wissensdatenbanken\/","title":{"rendered":"Best Practice: Erstellen mehrerer Portale und Wissensdatenbanken"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Portale und Wissensdatenbanken sind n\u00fctzliche Tools, mit denen Sie Ihre Kunden besser bedienen k\u00f6nnen. Kundenportale erm\u00f6glichen Ihren Kunden, den Fortschritt ihrer Tickets oder Tickets ihrer Organisation zu \u00fcberwachen und zu verfolgen. Mit Knowledgebases k\u00f6nnen Sie Zeit sparen, indem Sie Kunden die M\u00f6glichkeit geben, die ben\u00f6tigten Informationen selbst zu finden, oder indem Sie Ihrem Kundensupport-Team die M\u00f6glichkeit geben, auf Fragen zu antworten, indem Sie einfach auf einen Knowledgebase-Artikel verweisen, der die Frage eines Kunden beantwortet.<\/span><\/p>\n<h2><b>Wie sind sie \u00e4hnlich?<\/b><\/h2>\n<p>Die \u00c4hnlichkeiten zwischen Portalen und Wissensdatenbanken sind:<\/p>\n<ul>\n<li>Beide geben Ihren Kunden interne Informationen von OneDesk weiter<\/li>\n<li>Sie k\u00f6nnen eine unbegrenzte Anzahl von Portalen und Wissensdatenbanken erstellen<\/li>\n<li>Sie k\u00f6nnen beide anpassen und dort einbetten, wo Sie sie ben\u00f6tigen<\/li>\n<\/ul>\n<h2><b>Wie unterscheiden sie sich?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Die Hauptunterscheidungsmerkmale zwischen Portalen und Wissensdatenbanken sind:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">F\u00fcr Portale m\u00fcssen sich Kunden anmelden, um auf die Informationen zugreifen zu k\u00f6nnen <\/span><\/li>\n<li><span style=\"font-weight: 400;\">Die Informationen in Wissensdatenbanken sind auf jeder Seite, in die sie eingebettet sind, \u00f6ffentlich verf\u00fcgbar<\/span><\/li>\n<\/ul>\n<p>Das Portal wird im Allgemeinen verwendet, um Kunden die M\u00f6glichkeit zu geben, sich anzumelden und bestimmte Informationen zu ihren eingereichten Artikeln zu \u00fcberwachen. Andererseits k\u00f6nnen Sie mit den Wissensdatenbanken Informationen \u00f6ffentlich mit Ihren Kunden teilen.<\/p>\n<h2><b>Warum mehrere Portale \/ KBs verwenden?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Mit OneDesk k\u00f6nnen Sie mehrere Kundenportale und Wissensdatenbanken erstellen. Jedes Portal und jede Wissensdatenbank, die Sie erstellen, kann anders aussehen und unterschiedliche Informationen sammeln \/ anzeigen. Sie k\u00f6nnen auch die verschiedenen Portale zuweisen, um Elemente (z. B. Tickets) an verschiedene Projekte in OneDesk zu senden, sodass Sie die eingehende Kommunikation besser organisieren k\u00f6nnen.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Wenn Sie \u00fcber mehrere Portale und Wissensdatenbanken verf\u00fcgen, k\u00f6nnen Sie jedes auf einer separaten Website platzieren, sodass Sie Kunden zu dem Portal mit der entsprechenden Marke weiterleiten k\u00f6nnen, das Artikel an ihre jeweiligen Projekte in OneDesk sendet.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Dies ist ideal f\u00fcr Unternehmen, die mehrere Marken oder Produkte verwalten und ihre Kunden mit dem Portal oder der Wissensdatenbank mit den entsprechenden Marken in Verbindung bringen m\u00f6chten.<\/span><\/p>\n<h2><b>Mehr Ressourcen<\/b><\/h2>\n<p><a href=\"https:\/\/onedesk.com\/widget-configuration\/\">Siehe So konfigurieren Sie Ihr Kunden-Widget<\/a><\/p>\n<p><a href=\"https:\/\/onedesk.com\/videos\/onedesk-getting-started-knowledgebase\/\">Siehe So konfigurieren Sie Ihre Wissensdatenbank. <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Portale und Wissensdatenbanken sind n\u00fctzliche Tools, mit denen Sie Ihre Kunden besser bedienen k\u00f6nnen. Kundenportale erm\u00f6glichen Ihren Kunden, den Fortschritt ihrer Tickets oder Tickets ihrer Organisation zu \u00fcberwachen und zu verfolgen. Mit Knowledgebases k\u00f6nnen Sie Zeit sparen, indem Sie Kunden die M\u00f6glichkeit geben, die ben\u00f6tigten Informationen selbst zu finden, oder indem Sie Ihrem Kundensupport-Team die [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[9439],"tags":[],"class_list":["post-74455","post","type-post","status-publish","format-standard","hentry","category-1-verwendung-von-onedesk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Best Practice: Erstellen mehrerer Portale und Wissensdatenbanken OneDesk App<\/title>\n<meta name=\"description\" content=\"OneDesk ist Helpdesk und Projektmanagement in einer Software. 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