{"id":76443,"date":"2021-03-17T18:47:42","date_gmt":"2021-03-17T18:47:42","guid":{"rendered":"https:\/\/onedesk.com\/helpdesk-fuer-eine-softwarefirma\/"},"modified":"2021-03-17T18:47:48","modified_gmt":"2021-03-17T18:47:48","slug":"helpdesk-fuer-eine-softwarefirma","status":"publish","type":"post","link":"https:\/\/onedesk.com\/de\/helpdesk-fuer-eine-softwarefirma\/","title":{"rendered":"Der richtige Helpdesk f\u00fcr eine Softwarefirma"},"content":{"rendered":"

Der richtige Helpdesk f\u00fcr eine Softwarefirma<\/strong><\/h2>\n

Die Softwareindustrie ist unglaublich vielf\u00e4ltig und nutzt eine breite Palette von Prozessen, Technologien und Anwendungen, um die Entwickler zu unterst\u00fctzen. Die Methoden f\u00fcr die Softwareentwicklung reichen vom traditionellen System- \/ Softwareentwicklungs-Lebenszyklus bis zur extremen Programmierung (XP). W\u00e4hrend im Allgemeinen praktisch alle Clients interne Clients sind, stellt jede Methode unterschiedliche Anforderungen an den Helpdesk-Support. Die Anforderungen h\u00e4ngen sogar davon ab, wie Sie die Helpdesk-Funktionen verwenden m\u00f6chten. Wir zeigen Ihnen alles, was Sie beachten m\u00fcssen, um den richtigen Helpdesk f\u00fcr eine Softwarefirma zu finden.<\/p>\n

<\/h3>\n

Wie sich der Helpdesk auf die Softwareentwicklung auswirkt<\/span><\/h3>\n

Eine der Hauptfunktionen eines Helpdesks besteht darin, Anwendungs-, System- und Netzwerkprobleme schnell und effizient zu l\u00f6sen. Abh\u00e4ngig von den verwendeten Entwicklungsmethoden k\u00f6nnen innerhalb des Unternehmens eine Reihe von Anwendungen oder Tools im Spiel sein. Eine Organisation, die Scrum-Entwicklung verwendet, verf\u00fcgt wahrscheinlich \u00fcber ein Tool, mit dem die Entwicklung und Implementierung von User Stories, Testergebnissen (bestanden oder nicht bestanden) und die Dokumentation von Fehlern verfolgt werden k\u00f6nnen.<\/p>\n

Ein XP-Entwicklungsansatz macht die Verf\u00fcgbarkeit von Tools f\u00fcr Versionsverwaltung und Versionskontrolle absolut kritisch. Test Driven Development (TDD) erfordert einen umfassenden Einsatz automatisierter Tests. Auch hier wird die Verf\u00fcgbarkeit des Tools in dieser Umgebung von entscheidender Bedeutung.<\/p>\n

In all diesen Umgebungen sind schnelle Ticketaufl\u00f6sungen jedoch absolut wichtig. Das System f\u00fcr automatisierte Tests muss verf\u00fcgbar sein, um TDD und XP unterst\u00fctzen zu k\u00f6nnen. Die einzige andere Alternative ist die manuelle Regression, ein unrealistischer Ansatz innerhalb der Umgebung.<\/p>\n

Der Helpdesk muss effektiv sein. Es muss in der Lage sein, ein Problem effektiv zu kommunizieren, das Problem zu beheben und die Probleme der Tools zu l\u00f6sen. Wenn nicht, k\u00f6nnte die Entwicklung leicht zum Stillstand kommen. Und innerhalb eines Agile-Projekts bedeutet dies Auswirkungen auf alle Phasen des Entwicklungsprozesses. Ein Helpdesk f\u00fcr eine Softwarefirma muss effizient und modular sein.<\/p>\n

<\/h3>\n

Wie sich der Helpdesk auf die Wartung und das Feedback der Software auswirkt<\/span><\/h3>\n

Selbst die Softwarewartung, insbesondere die Software, die von einem agilen Team gewartet wird (Scrum, XP, funktionsgesteuerte Entwicklung usw.), ist unterschiedlich abh\u00e4ngig von Entwicklungs-, Test- und Versionskontrolltools.<\/p>\n

Bei der Softwarewartung m\u00fcssen gefundene Fehler, angeforderte Verbesserungen und entwickelte Design\u00e4nderungen nachverfolgt werden. Sie m\u00fcssen alle den Entwicklern zur Verf\u00fcgung stehen. Und die Analysten, Entwickler und Kunden m\u00fcssen kommunizieren.<\/p>\n

<\/h3>\n

Wie sich der Helpdesk auf die interne Struktur von Unternehmen und Organisation, Agenten und Koordinatoren auswirkt.
\n<\/span><\/h3>\n

Abh\u00e4ngig davon, wie Sie Ihren Helpdesk implementieren und wie Sie das Personal organisieren, das den Helpdesk unterst\u00fctzt und in ihn eingibt, kann der Helpdesk erheblich zur Softwareentwicklungsf\u00e4higkeit des Unternehmens beitragen. Haben Sie wichtige Tools (automatisierte Tests) oder eine st\u00e4ndige Software-Check-out-Funktion? Stellen Sie sicher, dass Sie den echten Experten Probleme zuweisen und den Fortschritt transparent verfolgen k\u00f6nnen. Die Experten sollten in der Lage sein, mit den tats\u00e4chlichen Designern und Analysten zu sprechen und Feedback von ihnen zu erhalten. Dies bedeutet nat\u00fcrlich, dass jeder in der Entwicklungsorganisation irgendeine Form von Zugriff auf die Helpdesk-Funktion haben sollte.<\/p>\n

<\/h3>\n

OneDesk hat Sie abgedeckt!<\/h3>\n

OneDesk ist ideal f\u00fcr Ihre Entwicklungsanforderungen. Es bietet mehrere Kommunikationsmethoden und erm\u00f6glicht es den Helpdesk-Technikern, mit den Entwicklern und Managern zu kommunizieren. Es erfasst die Kommentare und Vorschl\u00e4ge der Benutzer und erm\u00f6glicht Echtzeit-Chats zwischen dem Helpdesk und den Tool-Benutzern. Es kann Probleme nach Werkzeug sortieren. Es unterst\u00fctzt eine Vielzahl von agilen Entwicklungsumgebungen.<\/p>\n

 <\/p>\n

Fotokredit: Box Town 2 \/ Kim Love \/ CC BY<\/a><\/em><\/span><\/p>\n

 <\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Der richtige Helpdesk f\u00fcr eine Softwarefirma Die Softwareindustrie ist unglaublich vielf\u00e4ltig und nutzt eine breite Palette von Prozessen, Technologien und Anwendungen, um die Entwickler zu unterst\u00fctzen. Die Methoden f\u00fcr die Softwareentwicklung reichen vom traditionellen System- \/ Softwareentwicklungs-Lebenszyklus bis zur extremen Programmierung (XP). W\u00e4hrend im Allgemeinen praktisch alle Clients interne Clients sind, stellt jede Methode unterschiedliche […]<\/p>\n","protected":false},"author":18,"featured_media":76444,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_first_post":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9449],"tags":[],"class_list":["post-76443","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-6-helpdesk-lab-de"],"yoast_head":"\nDer richtige Helpdesk f\u00fcr eine Softwarefirma OneDesk Helpdesk App<\/title>\n<meta name=\"description\" content=\"Suchen Sie einen Helpdesk f\u00fcr eine Softwarefirma? 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