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Comunicación y colaboración con el cliente

Comunicación y colaboración con el cliente

OneDesk le permite comunicarse y colaborar fácilmente con sus clientes. Los clientes pueden optar por comunicarse a través de su canal preferido y las conversaciones se centralizan en OneDesk. Mantenga las conversaciones vinculadas a detalles relevantes de tareas, tickets o proyectos, y realice un seguimiento de todas sus conversaciones en tiempo real.

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Centralizar la comunicación

OneDesk le permite enviar mensajes directamente a sus clientes. Los clientes pueden recibir mensajes directamente en su correo electrónico, el portal del cliente, el chat en vivo o las aplicaciones integradas . Tanto los agentes como los clientes tienen la flexibilidad de elegir su canal de comunicación preferido. Independientemente, la comunicación está centralizada en OneDesk. Puede tener conversaciones vinculadas y adjuntas a tickets, tareas y proyectos, por lo que la comunicación está en contexto. La aplicación de mensajería es donde puedes acceder a todas tus conversaciones.

Enviar correo electrónico al ticket

Conecte sus cuentas de correo electrónico de O365 o Google directamente. O reenvíe automáticamente cualquier bandeja de entrada a OneDesk. Todos los correos electrónicos entrantes se capturan como tickets . Se captura toda la información importante. Los clientes recibirán la comunicación posterior que realice en el ticket directamente a su propia bandeja de entrada.

portal de tickets de clientes

OneDesk permite que sus clientes se comuniquen y colaboren con usted a través de un portal de clientes . Pueden hacer un seguimiento y mantenerse actualizados sobre los tickets, enviar nueva información o crear nuevos tickets.

Chat en vivo integrado

Agregue el chat de mensajería en vivo a su sitio web para facilitar la mensajería en tiempo real con clientes y prospectos. Resuelva problemas rápidamente, interactúe con clientes potenciales o cree tickets a partir de chats.

Colaboración con el cliente

OneDesk permite que sus clientes colaboren con usted en proyectos. La comunicación existe a nivel de proyectos y tareas. Esto le permite elegir quién quiere que participe en sus debates y solicitar más información y recursos.

Portal de tareas

Junto con los tickets, los clientes pueden colaborar en las tareas del proyecto desde el portal del cliente. Trabaje con sus clientes permitiéndoles compartir detalles de tareas, agregar archivos adjuntos o crear debates.

Mensajería en contexto

Envíe correos electrónicos o mensajes sobre tickets y tareas del proyecto. Las conversaciones están vinculadas directamente a los detalles del trabajo relevante, manteniendo los mensajes claros y en contexto.

Herramientas de informes

Envíe informes detallados automáticamente con la herramienta de informes programados de OneDesk. Puede enviar informes por correo electrónico a sus colegas, clientes, proveedores o partes interesadas.

Más información sobre la comunicación con el cliente del blog de OneDesk

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OneDesk incluye múltiples aplicaciones orientadas al cliente que puede usar para habilitar la comunicación con sus clientes. Las aplicaciones incluyen el widget web, messenger, portal, ...
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