.elementor-widget-heading .elementor-heading-title{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-weight:var( --e-global-typography-primary-font-weight );line-height:var( --e-global-typography-primary-line-height );word-spacing:var( --e-global-typography-primary-word-spacing );color:var( --e-global-color-primary );}.elementor-154435 .elementor-element.elementor-element-3b6294f6 > .elementor-widget-container{margin:4rem 0rem 0rem 0rem;}.elementor-154435 .elementor-element.elementor-element-3b6294f6{text-align:center;}.elementor-154435 .elementor-element.elementor-element-3b6294f6 .elementor-heading-title{font-family:var( --e-global-typography-bea0287-font-family ), Sans-serif;font-size:var( --e-global-typography-bea0287-font-size );font-weight:var( --e-global-typography-bea0287-font-weight );line-height:var( --e-global-typography-bea0287-line-height );word-spacing:var( --e-global-typography-bea0287-word-spacing );}.elementor-widget-text-editor{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-weight:var( --e-global-typography-text-font-weight );line-height:var( --e-global-typography-text-line-height );word-spacing:var( --e-global-typography-text-word-spacing );color:var( --e-global-color-text );}.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:var( --e-global-color-primary );}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap, .elementor-widget-text-editor.elementor-drop-cap-view-default .elementor-drop-cap{color:var( --e-global-color-primary );border-color:var( --e-global-color-primary );}.elementor-154435 .elementor-element.elementor-element-7e705d30{text-align:center;font-family:var( --e-global-typography-bd66c62-font-family ), Sans-serif;font-size:var( --e-global-typography-bd66c62-font-size );font-weight:var( --e-global-typography-bd66c62-font-weight );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );}.elementor-154435 .elementor-element.elementor-element-35c470b7{margin-top:2rem;margin-bottom:2rem;padding:1rem 1rem 1rem 1rem;}.elementor-widget-image .widget-image-caption{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-weight:var( --e-global-typography-text-font-weight );line-height:var( --e-global-typography-text-line-height );word-spacing:var( --e-global-typography-text-word-spacing );}.elementor-154435 .elementor-element.elementor-element-5d3523dd{font-family:var( --e-global-typography-bd66c62-font-family ), Sans-serif;font-size:var( --e-global-typography-bd66c62-font-size );font-weight:var( --e-global-typography-bd66c62-font-weight );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );color:var( --e-global-color-secondary );}.elementor-154435 .elementor-element.elementor-element-580a05c{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--margin-top:0rem;--margin-bottom:0rem;--margin-left:0rem;--margin-right:0rem;--padding-top:3rem;--padding-bottom:0rem;--padding-left:0rem;--padding-right:0rem;}.elementor-154435 .elementor-element.elementor-element-180c972{text-align:center;}.elementor-154435 .elementor-element.elementor-element-180c972 .elementor-heading-title{font-family:var( --e-global-typography-accent-font-family ), Sans-serif;font-weight:var( --e-global-typography-accent-font-weight );line-height:var( --e-global-typography-accent-line-height );word-spacing:var( --e-global-typography-accent-word-spacing );color:var( --e-global-color-secondary );}.elementor-154435 .elementor-element.elementor-element-b339933{--display:flex;--flex-direction:row;--container-widget-width:initial;--container-widget-height:100%;--container-widget-flex-grow:1;--container-widget-align-self:stretch;--flex-wrap-mobile:wrap;--gap:0px 0px;--row-gap:0px;--column-gap:0px;}.elementor-154435 .elementor-element.elementor-element-bf9cbca{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--margin-top:3%;--margin-bottom:3%;--margin-left:3%;--margin-right:3%;--padding-top:3%;--padding-bottom:3%;--padding-left:3%;--padding-right:3%;}.elementor-154435 .elementor-element.elementor-element-bf9cbca:not(.elementor-motion-effects-element-type-background), .elementor-154435 .elementor-element.elementor-element-bf9cbca > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:var( --e-global-color-c2650cb );}.elementor-154435 .elementor-element.elementor-element-a577735 .elementor-heading-title{font-family:var( --e-global-typography-6fc89a2-font-family ), Sans-serif;font-size:var( --e-global-typography-6fc89a2-font-size );font-weight:var( --e-global-typography-6fc89a2-font-weight );line-height:var( --e-global-typography-6fc89a2-line-height );word-spacing:var( --e-global-typography-6fc89a2-word-spacing );}.elementor-154435 .elementor-element.elementor-element-f0ab847{font-family:var( --e-global-typography-bd66c62-font-family ), Sans-serif;font-size:var( --e-global-typography-bd66c62-font-size );font-weight:var( --e-global-typography-bd66c62-font-weight );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );color:var( --e-global-color-secondary );}.elementor-154435 .elementor-element.elementor-element-1c4e711{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--margin-top:3%;--margin-bottom:3%;--margin-left:3%;--margin-right:3%;--padding-top:3%;--padding-bottom:3%;--padding-left:3%;--padding-right:3%;}.elementor-154435 .elementor-element.elementor-element-1c4e711:not(.elementor-motion-effects-element-type-background), .elementor-154435 .elementor-element.elementor-element-1c4e711 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:var( --e-global-color-c2650cb );}.elementor-154435 .elementor-element.elementor-element-6a74dbc .elementor-heading-title{font-family:var( --e-global-typography-6fc89a2-font-family ), Sans-serif;font-size:var( --e-global-typography-6fc89a2-font-size );font-weight:var( --e-global-typography-6fc89a2-font-weight );line-height:var( --e-global-typography-6fc89a2-line-height );word-spacing:var( --e-global-typography-6fc89a2-word-spacing );}.elementor-154435 .elementor-element.elementor-element-d1ead1f{font-family:var( --e-global-typography-bd66c62-font-family ), Sans-serif;font-size:var( --e-global-typography-bd66c62-font-size );font-weight:var( --e-global-typography-bd66c62-font-weight );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );color:var( --e-global-color-secondary );}.elementor-154435 .elementor-element.elementor-element-7ca41a9{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--margin-top:3%;--margin-bottom:3%;--margin-left:3%;--margin-right:3%;--padding-top:3%;--padding-bottom:3%;--padding-left:3%;--padding-right:3%;}.elementor-154435 .elementor-element.elementor-element-7ca41a9:not(.elementor-motion-effects-element-type-background), .elementor-154435 .elementor-element.elementor-element-7ca41a9 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:var( --e-global-color-c2650cb );}.elementor-154435 .elementor-element.elementor-element-e0886f3 .elementor-heading-title{font-family:var( --e-global-typography-6fc89a2-font-family ), Sans-serif;font-size:var( --e-global-typography-6fc89a2-font-size );font-weight:var( --e-global-typography-6fc89a2-font-weight );line-height:var( --e-global-typography-6fc89a2-line-height );word-spacing:var( --e-global-typography-6fc89a2-word-spacing );}.elementor-154435 .elementor-element.elementor-element-14d34d9{font-family:var( --e-global-typography-bd66c62-font-family ), Sans-serif;font-size:var( --e-global-typography-bd66c62-font-size );font-weight:var( --e-global-typography-bd66c62-font-weight );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );color:var( --e-global-color-secondary );}@media(min-width:621px){.elementor-154435 .elementor-element.elementor-element-bf9cbca{--width:33.3%;}.elementor-154435 .elementor-element.elementor-element-1c4e711{--width:33.3%;}.elementor-154435 .elementor-element.elementor-element-7ca41a9{--width:33.3%;}}@media(max-width:950px){.elementor-widget-heading .elementor-heading-title{line-height:var( --e-global-typography-primary-line-height );word-spacing:var( --e-global-typography-primary-word-spacing );}.elementor-154435 .elementor-element.elementor-element-3b6294f6 .elementor-heading-title{font-size:var( --e-global-typography-bea0287-font-size );line-height:var( --e-global-typography-bea0287-line-height );word-spacing:var( --e-global-typography-bea0287-word-spacing );}.elementor-widget-text-editor{line-height:var( --e-global-typography-text-line-height );word-spacing:var( --e-global-typography-text-word-spacing );}.elementor-154435 .elementor-element.elementor-element-7e705d30{font-size:var( --e-global-typography-bd66c62-font-size );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );}.elementor-widget-image .widget-image-caption{line-height:var( --e-global-typography-text-line-height );word-spacing:var( --e-global-typography-text-word-spacing );}.elementor-154435 .elementor-element.elementor-element-5d3523dd{font-size:var( --e-global-typography-bd66c62-font-size );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );}.elementor-154435 .elementor-element.elementor-element-180c972 .elementor-heading-title{line-height:var( --e-global-typography-accent-line-height );word-spacing:var( --e-global-typography-accent-word-spacing );}.elementor-154435 .elementor-element.elementor-element-a577735 .elementor-heading-title{font-size:var( --e-global-typography-6fc89a2-font-size );line-height:var( --e-global-typography-6fc89a2-line-height );word-spacing:var( --e-global-typography-6fc89a2-word-spacing );}.elementor-154435 .elementor-element.elementor-element-f0ab847{font-size:var( --e-global-typography-bd66c62-font-size );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );}.elementor-154435 .elementor-element.elementor-element-6a74dbc .elementor-heading-title{font-size:var( --e-global-typography-6fc89a2-font-size );line-height:var( --e-global-typography-6fc89a2-line-height );word-spacing:var( --e-global-typography-6fc89a2-word-spacing );}.elementor-154435 .elementor-element.elementor-element-d1ead1f{font-size:var( --e-global-typography-bd66c62-font-size );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );}.elementor-154435 .elementor-element.elementor-element-e0886f3 .elementor-heading-title{font-size:var( --e-global-typography-6fc89a2-font-size );line-height:var( --e-global-typography-6fc89a2-line-height );word-spacing:var( --e-global-typography-6fc89a2-word-spacing );}.elementor-154435 .elementor-element.elementor-element-14d34d9{font-size:var( --e-global-typography-bd66c62-font-size );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );}}@media(max-width:620px){.elementor-widget-heading .elementor-heading-title{line-height:var( --e-global-typography-primary-line-height );word-spacing:var( --e-global-typography-primary-word-spacing );}.elementor-154435 .elementor-element.elementor-element-3b6294f6 .elementor-heading-title{font-size:var( --e-global-typography-bea0287-font-size );line-height:var( --e-global-typography-bea0287-line-height );word-spacing:var( --e-global-typography-bea0287-word-spacing );}.elementor-widget-text-editor{line-height:var( --e-global-typography-text-line-height );word-spacing:var( --e-global-typography-text-word-spacing );}.elementor-154435 .elementor-element.elementor-element-7e705d30{font-size:var( --e-global-typography-bd66c62-font-size );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );}.elementor-widget-image .widget-image-caption{line-height:var( --e-global-typography-text-line-height );word-spacing:var( --e-global-typography-text-word-spacing );}.elementor-154435 .elementor-element.elementor-element-5d3523dd{font-size:var( --e-global-typography-bd66c62-font-size );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );}.elementor-154435 .elementor-element.elementor-element-180c972 .elementor-heading-title{line-height:var( --e-global-typography-accent-line-height );word-spacing:var( --e-global-typography-accent-word-spacing );}.elementor-154435 .elementor-element.elementor-element-a577735 .elementor-heading-title{font-size:var( --e-global-typography-6fc89a2-font-size );line-height:var( --e-global-typography-6fc89a2-line-height );word-spacing:var( --e-global-typography-6fc89a2-word-spacing );}.elementor-154435 .elementor-element.elementor-element-f0ab847{font-size:var( --e-global-typography-bd66c62-font-size );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );}.elementor-154435 .elementor-element.elementor-element-6a74dbc .elementor-heading-title{font-size:var( --e-global-typography-6fc89a2-font-size );line-height:var( --e-global-typography-6fc89a2-line-height );word-spacing:var( --e-global-typography-6fc89a2-word-spacing );}.elementor-154435 .elementor-element.elementor-element-d1ead1f{font-size:var( --e-global-typography-bd66c62-font-size );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );}.elementor-154435 .elementor-element.elementor-element-e0886f3 .elementor-heading-title{font-size:var( --e-global-typography-6fc89a2-font-size );line-height:var( --e-global-typography-6fc89a2-line-height );word-spacing:var( --e-global-typography-6fc89a2-word-spacing );}.elementor-154435 .elementor-element.elementor-element-14d34d9{font-size:var( --e-global-typography-bd66c62-font-size );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );}}@media(min-width:2400px){.elementor-widget-heading .elementor-heading-title{line-height:var( --e-global-typography-primary-line-height );word-spacing:var( --e-global-typography-primary-word-spacing );}.elementor-154435 .elementor-element.elementor-element-3b6294f6 .elementor-heading-title{font-size:var( --e-global-typography-bea0287-font-size );line-height:var( --e-global-typography-bea0287-line-height );word-spacing:var( --e-global-typography-bea0287-word-spacing );}.elementor-widget-text-editor{line-height:var( --e-global-typography-text-line-height );word-spacing:var( --e-global-typography-text-word-spacing );}.elementor-154435 .elementor-element.elementor-element-7e705d30{font-size:var( --e-global-typography-bd66c62-font-size );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );}.elementor-widget-image .widget-image-caption{line-height:var( --e-global-typography-text-line-height );word-spacing:var( --e-global-typography-text-word-spacing );}.elementor-154435 .elementor-element.elementor-element-5d3523dd{font-size:var( --e-global-typography-bd66c62-font-size );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );}.elementor-154435 .elementor-element.elementor-element-180c972 .elementor-heading-title{line-height:var( --e-global-typography-accent-line-height );word-spacing:var( --e-global-typography-accent-word-spacing );}.elementor-154435 .elementor-element.elementor-element-a577735 .elementor-heading-title{font-size:var( --e-global-typography-6fc89a2-font-size );line-height:var( --e-global-typography-6fc89a2-line-height );word-spacing:var( --e-global-typography-6fc89a2-word-spacing );}.elementor-154435 .elementor-element.elementor-element-f0ab847{font-size:var( --e-global-typography-bd66c62-font-size );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );}.elementor-154435 .elementor-element.elementor-element-6a74dbc .elementor-heading-title{font-size:var( --e-global-typography-6fc89a2-font-size );line-height:var( --e-global-typography-6fc89a2-line-height );word-spacing:var( --e-global-typography-6fc89a2-word-spacing );}.elementor-154435 .elementor-element.elementor-element-d1ead1f{font-size:var( --e-global-typography-bd66c62-font-size );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );}.elementor-154435 .elementor-element.elementor-element-e0886f3 .elementor-heading-title{font-size:var( --e-global-typography-6fc89a2-font-size );line-height:var( --e-global-typography-6fc89a2-line-height );word-spacing:var( --e-global-typography-6fc89a2-word-spacing );}.elementor-154435 .elementor-element.elementor-element-14d34d9{font-size:var( --e-global-typography-bd66c62-font-size );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );}}lang="es-ES"> Macros | Características | OneDesk HelpDesk y aplicación de gestión de proyectos

macros

macros

Trabaje de manera más eficiente con macros.

OneDesk le permite editar tickets, tareas y proyectos de forma masiva mediante macros. Las macros le permiten modificar fácilmente varios elementos a la vez o varias propiedades en un solo elemento.

Cree y guarde sus macros favoritas para reutilizarlas más adelante. Libere su tiempo con la capacidad de hacer un montón de cambios a la vez. Aquí hay algunas macros útiles:

Reasignación de una gran cantidad de tickets y tareas de un agente a otro
Cerrar múltiples tickets y notificar a los solicitantes sobre el cambio
Establecer valores de campo personalizados de forma masiva
Seguir un montón de artículos para recibir notificaciones sobre ellos
Asignación a mí y configuración en “En progreso”
Asignar a mi equipo y publicar un mensaje
Cambiar varios tickets a tareas y moverlos a un proyecto diferente

¡Y mucho más!

Recursos de aprendizaje

Uso de macros

Aprenda todo sobre la creación y el uso de macros para realizar cambios masivos en tickets, tareas y proyectos.

Macros de parte de horas

Obtenga información sobre cómo realizar cambios masivos en las hojas de tiempo.

Uso de respuestas guardadas

Aprenda a usar las respuestas guardadas para responder preguntas comunes.

Salir de la versión móvil