{"id":125613,"date":"2021-08-25T13:22:59","date_gmt":"2021-08-25T13:22:59","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-getting-started-live-chat-support\/"},"modified":"2022-06-07T20:20:29","modified_gmt":"2022-06-07T20:20:29","slug":"onedesk-getting-started-live-chat-support","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/es\/videos\/onedesk-getting-started-live-chat-support\/","title":{"rendered":"OneDesk &#8211; Primeros pasos: Soporte de chat en vivo"},"content":{"rendered":"<h2>Transcripci\u00f3n:<\/h2>\n<p>Puede utilizar la capacidad de soporte de chat en vivo de OneDesk para brindar soporte en tiempo real a sus clientes. Puede agregar f\u00e1cilmente el widget de chat a su sitio web. Sus clientes pueden incluso pegar im\u00e1genes o adjuntar documentos a sus mensajes. Cualquier mensaje que le env\u00eden aparecer\u00e1 en la aplicaci\u00f3n de &#8216;mensajer\u00eda&#8217; en OneDesk, donde puede responder y crear tickets a partir de esas conversaciones.<\/p>\n<p>Puede personalizar muchas cosas sobre su mensajero de chat en vivo. Para acceder a algunas de estas opciones de personalizaci\u00f3n, navegue hasta la secci\u00f3n administrativa.<br \/>\nEn el icono M\u00e1s aplicaciones en la parte inferior izquierda, seleccione el icono de engranaje. Haga clic en Preferencias de la empresa, donde puede cambiar el avatar y el nombre del bot. Este bot responde a sus clientes en funci\u00f3n de los activadores que establezca.<\/p>\n<p>En la aplicaci\u00f3n Messenger, puede cambiar la apariencia de su mensajero de chat en vivo para que se ajuste a la marca de su organizaci\u00f3n. Tambi\u00e9n puede editar mensajes fuera de l\u00ednea, personalizar saludos en l\u00ednea y fuera de l\u00ednea, y m\u00e1s.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transcripci\u00f3n: Puede utilizar la capacidad de soporte de chat en vivo de OneDesk para brindar soporte en tiempo real a sus clientes. Puede agregar f\u00e1cilmente el widget de chat a su sitio web. Sus clientes pueden incluso pegar im\u00e1genes o adjuntar documentos a sus mensajes. Cualquier mensaje que le env\u00eden aparecer\u00e1 en la aplicaci\u00f3n de [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9842,9853],"aiovg_tags":[],"class_list":["post-125613","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry","aiovg_categories-01-servicio-de-asistencia-guia-de-video-de-onedesk","aiovg_categories-08-aplicaciones-para-clientes"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Soporte de chat en vivo | Comenzando | Aplicaci\u00f3n de software OneDesk HelpDesk<\/title>\n<meta name=\"description\" content=\"OneDesk incluye soporte de chat en vivo. 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