{"id":125630,"date":"2021-08-25T13:25:15","date_gmt":"2021-08-25T13:25:15","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-getting-started-helpdesk\/"},"modified":"2022-02-10T15:30:24","modified_gmt":"2022-02-10T15:30:24","slug":"onedesk-get-started-helpdesk","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/es\/videos\/onedesk-get-started-helpdesk\/","title":{"rendered":"OneDesk &#8211; Primeros pasos: HelpDesk"},"content":{"rendered":"<h2>Transcripci\u00f3n:<\/h2>\n<p>OneDesk facilita la prestaci\u00f3n de un soporte al cliente excepcional con un sistema integrado de tickets de soporte t\u00e9cnico.<\/p>\n<p>Estos son algunos aspectos destacados de las funciones del servicio de asistencia t\u00e9cnica:<\/p>\n<ul>\n<li>Puede obtener tickets en su OneDesk de varias maneras: capturando correos electr\u00f3nicos de su direcci\u00f3n de correo electr\u00f3nico de soporte, utilizando un formulario interno de creaci\u00f3n de tickets, formularios de tickets orientados al cliente, tickets desde el chat o importando tickets desde otros sistemas.<\/li>\n<li>Sus agentes pueden gestionar y resolver estos tickets respondiendo a ellos, cambiando sus estados y comunic\u00e1ndose con los clientes.<\/li>\n<li>OneDesk le proporciona cuatro aplicaciones orientadas al cliente: chat en vivo, un portal de clientes, formularios web y una base de conocimientos de autoservicio.<\/li>\n<li>Puede habilitar y personalizar varios tipos de tickets, cada uno con su propio conjunto de estados. Esto le permite enrutar, asignar y resolver los diferentes tipos de tickets usando un flujo de trabajo separado.<\/li>\n<li>Tambi\u00e9n puede automatizar sus flujos de trabajo para ayudarlo a organizar, asignar, responder y tomar medidas sobre los tickets en su OneDesk.<\/li>\n<\/ul>\n<p>Hay muchas funciones de soporte t\u00e9cnico en OneDesk, como colaboraci\u00f3n interna, seguimiento de tiempo, informes, SLA y gesti\u00f3n de proyectos con todas las funciones. Obtenga m\u00e1s informaci\u00f3n sobre todos ellos en la Gu\u00eda de introducci\u00f3n.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transcripci\u00f3n: OneDesk facilita la prestaci\u00f3n de un soporte al cliente excepcional con un sistema integrado de tickets de soporte t\u00e9cnico. Estos son algunos aspectos destacados de las funciones del servicio de asistencia t\u00e9cnica: Puede obtener tickets en su OneDesk de varias maneras: capturando correos electr\u00f3nicos de su direcci\u00f3n de correo electr\u00f3nico de soporte, utilizando un [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9842,9843],"aiovg_tags":[],"class_list":["post-125630","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry","aiovg_categories-01-servicio-de-asistencia-guia-de-video-de-onedesk","aiovg_categories-02-gestion-de-proyectos"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Mesa de ayuda | Primeros pasos | Aplicaci\u00f3n de software OneDesk Helpdesk &amp; 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