{"id":125777,"date":"2021-08-25T14:07:13","date_gmt":"2021-08-25T14:07:13","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-getting-start-auto-triage-solicitudes-de-clientes\/"},"modified":"2022-06-13T21:31:51","modified_gmt":"2022-06-13T21:31:51","slug":"onedesk-getting-start-auto-triage-solicitudes-de-clientes","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/es\/videos\/onedesk-getting-start-auto-triage-solicitudes-de-clientes\/","title":{"rendered":"OneDesk &#8211; Primeros pasos: Solicitudes de clientes de clasificaci\u00f3n autom\u00e1tica"},"content":{"rendered":"<h2>Transcripci\u00f3n:<\/h2>\n<p>OneDesk le ayuda a clasificar autom\u00e1ticamente las solicitudes entrantes de los clientes. Puede crear automatizaciones de flujo de trabajo que pueden tomar medidas una vez que se recibe una solicitud de cliente.<\/p>\n<p>Para poder crear estas automatizaciones, primero navegue hasta la Aplicaci\u00f3n de Clientes haciendo clic en M\u00e1s Aplicaciones en la parte inferior y luego haciendo clic en la Aplicaci\u00f3n de Clientes. Aqu\u00ed encontrar\u00e1 a sus clientes individuales agrupados en sus respectivas organizaciones.<\/p>\n<p>Haga doble clic en la organizaci\u00f3n de una empresa. Elegir\u00e9 a Orwell aqu\u00ed. En el panel de detalles de la organizaci\u00f3n, ver\u00e1 que puede enrutar las solicitudes de nuevos clientes utilizando automatizaciones de flujo de trabajo.<\/p>\n<p>Para hacer esto, haga clic en &#8216;agregar acci\u00f3n de enrutamiento&#8217; al final de la regla de automatizaci\u00f3n. En la ventana emergente, puede agregar una o m\u00e1s acciones que se realizar\u00e1n una vez que se reciba una nueva solicitud de la organizaci\u00f3n de esta empresa. Para este ejemplo, asignaremos las solicitudes entrantes a Christopher, quien ser\u00e1 el administrador de cuentas designado para Orwell. Haga clic en &#8216;Guardar&#8217; para guardar la automatizaci\u00f3n y, ahora, cuando llegue una nueva solicitud de Orwell, se asignar\u00e1 autom\u00e1ticamente a Christopher.<\/p>\n<p>Tambi\u00e9n puede moverlo a un proyecto espec\u00edfico, crear subtareas, hacer una respuesta individualizada y mucho m\u00e1s.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transcripci\u00f3n: OneDesk le ayuda a clasificar autom\u00e1ticamente las solicitudes entrantes de los clientes. Puede crear automatizaciones de flujo de trabajo que pueden tomar medidas una vez que se recibe una solicitud de cliente. Para poder crear estas automatizaciones, primero navegue hasta la Aplicaci\u00f3n de Clientes haciendo clic en M\u00e1s Aplicaciones en la parte inferior y [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9842,9891,9750],"aiovg_tags":[],"class_list":["post-125777","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry","aiovg_categories-01-servicio-de-asistencia-guia-de-video-de-onedesk","aiovg_categories-06-automatizaciones","aiovg_categories-customer-organizations"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Solicitudes de clientes de clasificaci\u00f3n autom\u00e1tica | Comenzando | Aplicaci\u00f3n OneDesk Helpdesk<\/title>\n<meta name=\"description\" content=\"OneDesk combina el software de mesa de ayuda y gesti\u00f3n de proyectos. OneDesk le ayuda a clasificar autom\u00e1ticamente las solicitudes entrantes de los clientes.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/es\/videos\/onedesk-getting-start-auto-triage-solicitudes-de-clientes\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Solicitudes de clientes de clasificaci\u00f3n autom\u00e1tica | Comenzando | Aplicaci\u00f3n OneDesk Helpdesk\" \/>\n<meta property=\"og:description\" content=\"OneDesk combina el software de mesa de ayuda y gesti\u00f3n de proyectos. OneDesk le ayuda a clasificar autom\u00e1ticamente las solicitudes entrantes de los clientes.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/es\/videos\/onedesk-getting-start-auto-triage-solicitudes-de-clientes\/\" \/>\n<meta property=\"og:site_name\" content=\"Un escritorio\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:modified_time\" content=\"2022-06-13T21:31:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/04\/OneDesk-Logo.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Solicitudes de clientes de clasificaci\u00f3n autom\u00e1tica | Comenzando | Aplicaci\u00f3n OneDesk Helpdesk","description":"OneDesk combina el software de mesa de ayuda y gesti\u00f3n de proyectos. OneDesk le ayuda a clasificar autom\u00e1ticamente las solicitudes entrantes de los clientes.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/onedesk.com\/es\/videos\/onedesk-getting-start-auto-triage-solicitudes-de-clientes\/","og_locale":"es_ES","og_type":"article","og_title":"Solicitudes de clientes de clasificaci\u00f3n autom\u00e1tica | Comenzando | Aplicaci\u00f3n OneDesk Helpdesk","og_description":"OneDesk combina el software de mesa de ayuda y gesti\u00f3n de proyectos. OneDesk le ayuda a clasificar autom\u00e1ticamente las solicitudes entrantes de los clientes.","og_url":"https:\/\/onedesk.com\/es\/videos\/onedesk-getting-start-auto-triage-solicitudes-de-clientes\/","og_site_name":"Un escritorio","article_publisher":"https:\/\/www.facebook.com\/OneDeskApp","article_modified_time":"2022-06-13T21:31:51+00:00","og_image":[{"width":1280,"height":800,"url":"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/04\/OneDesk-Logo.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@OneDeskApp","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/onedesk.com\/es\/videos\/onedesk-getting-start-auto-triage-solicitudes-de-clientes\/","url":"https:\/\/onedesk.com\/es\/videos\/onedesk-getting-start-auto-triage-solicitudes-de-clientes\/","name":"Solicitudes de clientes de clasificaci\u00f3n autom\u00e1tica | Comenzando | Aplicaci\u00f3n OneDesk Helpdesk","isPartOf":{"@id":"https:\/\/onedesk.com\/es\/#website"},"datePublished":"2021-08-25T14:07:13+00:00","dateModified":"2022-06-13T21:31:51+00:00","description":"OneDesk combina el software de mesa de ayuda y gesti\u00f3n de proyectos. OneDesk le ayuda a clasificar autom\u00e1ticamente las solicitudes entrantes de los clientes.","breadcrumb":{"@id":"https:\/\/onedesk.com\/es\/videos\/onedesk-getting-start-auto-triage-solicitudes-de-clientes\/#breadcrumb"},"inLanguage":"es-ES","potentialAction":[{"@type":"ReadAction","target":["https:\/\/onedesk.com\/es\/videos\/onedesk-getting-start-auto-triage-solicitudes-de-clientes\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/onedesk.com\/es\/videos\/onedesk-getting-start-auto-triage-solicitudes-de-clientes\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Videos","item":"https:\/\/onedesk.com\/es\/videos\/"},{"@type":"ListItem","position":2,"name":"OneDesk &#8211; Primeros pasos: Solicitudes de clientes de clasificaci\u00f3n autom\u00e1tica"}]},{"@type":"WebSite","@id":"https:\/\/onedesk.com\/es\/#website","url":"https:\/\/onedesk.com\/es\/","name":"Un escritorio","description":"Software de gesti\u00f3n de proyectos y asistencia t\u00e9cnica","publisher":{"@id":"https:\/\/onedesk.com\/es\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/onedesk.com\/es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es-ES"},{"@type":"Organization","@id":"https:\/\/onedesk.com\/es\/#organization","name":"Un escritorio","url":"https:\/\/onedesk.com\/es\/","logo":{"@type":"ImageObject","inLanguage":"es-ES","@id":"https:\/\/onedesk.com\/es\/#\/schema\/logo\/image\/","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","width":207,"height":40,"caption":"Un escritorio"},"image":{"@id":"https:\/\/onedesk.com\/es\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/OneDeskApp","https:\/\/x.com\/OneDeskApp","https:\/\/www.instagram.com\/onedeskapp\/","https:\/\/www.linkedin.com\/company\/onedesk-inc-1","https:\/\/www.pinterest.com\/onedesk\/","https:\/\/www.youtube.com\/user\/OneDeskApp"]}]}},"tpgb_featured_images":{"default":"https:\/\/onedesk.com\/wp-content\/plugins\/the-plus-addons-for-block-editor\/assets\/images\/tpgb-placeholder.jpg"},"tpgb_post_meta_info":{"get_date":"August 25, 2021","get_modified_date":"June 13, 2022","category_list":{"aiovg_categories":[{"term_id":9842,"name":"01. Servicio de asistencia","slug":"01-servicio-de-asistencia-guia-de-video-de-onedesk","term_group":0,"term_taxonomy_id":9842,"taxonomy":"aiovg_categories","description":"Una colecci\u00f3n de videos para comenzar a usar las funciones del servicio de asistencia t\u00e9cnica de OneDesk.","parent":9897,"count":34,"filter":"raw","term_order":"0"},{"term_id":9891,"name":"06. Automatizaciones","slug":"06-automatizaciones","term_group":0,"term_taxonomy_id":9891,"taxonomy":"aiovg_categories","description":"Una colecci\u00f3n de videos para comenzar a usar las automatizaciones del flujo de trabajo de OneDesk.","parent":9897,"count":7,"filter":"raw","term_order":"0"},{"term_id":9750,"name":"08. Customers &amp; Customer Organizations","slug":"customer-organizations","term_group":0,"term_taxonomy_id":9750,"taxonomy":"aiovg_categories","description":"Learn about customer management, including how to create customers, and manage customer information.","parent":9780,"count":33,"filter":"raw","term_order":"0"}],"aiovg_tags":false},"author_name":"Sabrin Yusef","author_url":"https:\/\/onedesk.com\/es\/author\/sarbin-yusef\/","author_email":"sabrin.yusef@onedesk.com","author_website":"","author_description":"","author_facebook":"","author_twitter":"","author_instagram":"","author_role":["customer"],"author_firstname":"Sabrin","author_lastname":"Yusef","user_login":"sarbin.yusef","author_avatar":"<img alt='' src='https:\/\/secure.gravatar.com\/avatar\/1f20332b0900369c93c9c272e03885bde073bf214b3dd3eb4bea569a45bea588?s=200&#038;d=mm&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/1f20332b0900369c93c9c272e03885bde073bf214b3dd3eb4bea569a45bea588?s=400&#038;d=mm&#038;r=g 2x' class='avatar avatar-200 photo' height='200' width='200' decoding='async'\/>","author_avatar_url":"https:\/\/secure.gravatar.com\/avatar\/1f20332b0900369c93c9c272e03885bde073bf214b3dd3eb4bea569a45bea588?s=96&d=mm&r=g","comment_count":0,"post_likes":0,"post_views":0},"tpgb_post_category":{"aiovg_categories":"<a href=\"https:\/\/onedesk.com\/video-category\/01-servicio-de-asistencia-guia-de-video-de-onedesk\/\" alt=\"01. Servicio de asistencia\"  class=\"aiovg_categories-01-servicio-de-asistencia-guia-de-video-de-onedesk\">01. Servicio de asistencia<\/a> <a href=\"https:\/\/onedesk.com\/video-category\/06-automatizaciones\/\" alt=\"06. Automatizaciones\"  class=\"aiovg_categories-06-automatizaciones\">06. Automatizaciones<\/a> <a href=\"https:\/\/onedesk.com\/video-category\/customer-organizations\/\" alt=\"08. Customers &amp; Customer Organizations\"  class=\"aiovg_categories-customer-organizations\">08. Customers &amp; Customer Organizations<\/a> "},"_links":{"self":[{"href":"https:\/\/onedesk.com\/es\/wp-json\/wp\/v2\/aiovg_videos\/125777","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onedesk.com\/es\/wp-json\/wp\/v2\/aiovg_videos"}],"about":[{"href":"https:\/\/onedesk.com\/es\/wp-json\/wp\/v2\/types\/aiovg_videos"}],"author":[{"embeddable":true,"href":"https:\/\/onedesk.com\/es\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/onedesk.com\/es\/wp-json\/wp\/v2\/comments?post=125777"}],"wp:attachment":[{"href":"https:\/\/onedesk.com\/es\/wp-json\/wp\/v2\/media?parent=125777"}],"wp:term":[{"taxonomy":"aiovg_categories","embeddable":true,"href":"https:\/\/onedesk.com\/es\/wp-json\/wp\/v2\/aiovg_categories?post=125777"},{"taxonomy":"aiovg_tags","embeddable":true,"href":"https:\/\/onedesk.com\/es\/wp-json\/wp\/v2\/aiovg_tags?post=125777"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}