{"id":125787,"date":"2021-08-25T14:20:53","date_gmt":"2021-08-25T14:20:53","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-getting-started-seguimiento-de-correo-electronico\/"},"modified":"2021-12-20T19:04:52","modified_gmt":"2021-12-20T19:04:52","slug":"seguimiento-de-correo-electronico-de-onedesk-getting-started-email","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/es\/videos\/seguimiento-de-correo-electronico-de-onedesk-getting-started-email\/","title":{"rendered":"OneDesk &#8211; Introducci\u00f3n: seguimiento de correo electr\u00f3nico"},"content":{"rendered":"<h2>Transcripci\u00f3n:<\/h2>\n<p>OneDesk mantiene un registro de todos los correos electr\u00f3nicos enviados y recibidos por su OneDesk en las \u00faltimas 72 horas. Esto le permite tener una transparencia total de sus correos electr\u00f3nicos.<\/p>\n<p>Puede ver sus registros de correo electr\u00f3nico haciendo clic en M\u00e1s aplicaciones en la parte inferior izquierda. Seleccione Administraci\u00f3n y luego haga clic en Correos electr\u00f3nicos. En la parte superior, encontrar\u00e1 pesta\u00f1as para los mensajes de correo electr\u00f3nico entrantes y salientes.<\/p>\n<p>En la pesta\u00f1a saliente, puede ver los correos electr\u00f3nicos que OneDesk ha enviado en su nombre. Puede ver la fecha de env\u00edo del correo electr\u00f3nico, el asunto, el destinatario y el estado. Haga clic en el men\u00fa de acciones junto al correo electr\u00f3nico para ver m\u00e1s detalles, como el contenido del correo electr\u00f3nico y m\u00e1s. <\/p>\n<p>Tenga en cuenta que si est\u00e1 enviando utilizando su propio servidor SMTP, no podremos rastrear estos correos electr\u00f3nicos aqu\u00ed y deber\u00e1 comunicarse con el administrador de su servidor para hacerlo.<\/p>\n<p>En la pesta\u00f1a entrante, puede ver los correos electr\u00f3nicos que onedesk ha recibido en su nombre. Puede ver la fecha de recepci\u00f3n, el asunto, la direcci\u00f3n de correo electr\u00f3nico del remitente original y la acci\u00f3n que gener\u00f3 ese correo electr\u00f3nico entrante dentro de su OneDesk. Por ejemplo, este correo electr\u00f3nico result\u00f3 en la creaci\u00f3n de un ticket. Haga clic en el men\u00fa de acciones junto al correo electr\u00f3nico para ver m\u00e1s detalles o descargar el correo electr\u00f3nico.<\/p>\n<p>Tanto en las pesta\u00f1as entrantes como salientes, tambi\u00e9n puede buscar en los correos electr\u00f3nicos si necesita encontrar uno espec\u00edfico. Haga clic en actualizar para actualizar la pantalla.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transcripci\u00f3n: OneDesk mantiene un registro de todos los correos electr\u00f3nicos enviados y recibidos por su OneDesk en las \u00faltimas 72 horas. Esto le permite tener una transparencia total de sus correos electr\u00f3nicos. Puede ver sus registros de correo electr\u00f3nico haciendo clic en M\u00e1s aplicaciones en la parte inferior izquierda. Seleccione Administraci\u00f3n y luego haga clic [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9899],"aiovg_tags":[],"class_list":["post-125787","aiovg_videos","type-aiovg_videos","status-publish","hentry","aiovg_categories-05-gestion-de-correo-electronico"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.3 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Seguimiento de correo electr\u00f3nico | Comenzando | Servicio de asistencia t\u00e9cnica y software de gesti\u00f3n de proyectos de OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk mantiene un registro de todos los correos electr\u00f3nicos que se han enviado y recibido en las \u00faltimas 72 horas. 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