{"id":155782,"date":"2021-12-20T18:24:19","date_gmt":"2021-12-20T18:24:19","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-getting-start-customer-apps\/"},"modified":"2024-10-21T14:17:57","modified_gmt":"2024-10-21T14:17:57","slug":"onedesk-getting-start-customer-apps","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/es\/videos\/onedesk-getting-start-customer-apps\/","title":{"rendered":"OneDesk &#8211; Primeros pasos: Aplicaciones para clientes"},"content":{"rendered":"<p><strong>Transcripci\u00f3n:<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">OneDesk le ofrece varias aplicaciones orientadas al cliente que puede colocar en su sitio web. Cada aplicaci\u00f3n ofrece a sus clientes o usuarios finales distintas formas de comunicarse con usted o recibir asistencia. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Usted decide c\u00f3mo ofrecer las aplicaciones a sus clientes. Puede incorporar el widget en su sitio web. El widget alberga cada una de las aplicaciones en las pesta\u00f1as. Tambi\u00e9n puede vincular las aplicaciones individuales directamente desde su sitio web, firma de correo electr\u00f3nico y m\u00e1s. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Vamos a explicar los conceptos b\u00e1sicos de cada aplicaci\u00f3n.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">La aplicaci\u00f3n Home Page es una p\u00e1gina de destino \u00fanica y totalmente personalizable para sus clientes. Puede agregar enlaces, texto e im\u00e1genes para brindarles informaci\u00f3n o guiarlos a sus opciones de soporte, sitio web y m\u00e1s. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">La aplicaci\u00f3n Messenger es donde sus clientes pueden iniciar un chat en vivo con usted y enviarle im\u00e1genes, archivos adjuntos y enlaces.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">El Portal de tickets es donde sus clientes pueden iniciar sesi\u00f3n para ver sus tickets, ver actualizaciones y enviar mensajes. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Los formularios web son formularios que sus clientes o usuarios finales pueden completar para enviar nuevos tickets u otras solicitudes. Puede configurar sus formularios con campos personalizados, hacer que los campos sean obligatorios y m\u00e1s. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">La aplicaci\u00f3n Base de conocimientos es un centro de autoservicio donde puedes publicar art\u00edculos y gu\u00edas pr\u00e1cticas. Los art\u00edculos pueden incluir archivos adjuntos, im\u00e1genes o videos. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Dentro de las aplicaciones para clientes, puede habilitar el bot de IA. El bot de IA puede ayudar a reducir el trabajo respondiendo preguntas. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Cada una de las aplicaciones tiene permisos, colores y logotipos configurables.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Puede obtener m\u00e1s informaci\u00f3n sobre c\u00f3mo configurar cada aplicaci\u00f3n de cliente en nuestros otros videos o art\u00edculos. Tambi\u00e9n puede comunicarse con el equipo de soporte a trav\u00e9s del chat en vivo o por correo electr\u00f3nico. \u00a1Gracias!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transcripci\u00f3n: OneDesk le ofrece varias aplicaciones orientadas al cliente que puede colocar en su sitio web. Cada aplicaci\u00f3n ofrece a sus clientes o usuarios finales distintas formas de comunicarse con usted o recibir asistencia. Usted decide c\u00f3mo ofrecer las aplicaciones a sus clientes. Puede incorporar el widget en su sitio web. El widget alberga cada [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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