{"id":155801,"date":"2021-12-20T18:24:40","date_gmt":"2021-12-20T18:24:40","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-getting-started-usuarios-clientes\/"},"modified":"2025-11-17T15:11:44","modified_gmt":"2025-11-17T15:11:44","slug":"onedesk-getting-started-usuarios-clientes","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/es\/videos\/onedesk-getting-started-usuarios-clientes\/","title":{"rendered":"OneDesk &#8211; Introducci\u00f3n: usuarios y clientes"},"content":{"rendered":"<h2>Transcripci\u00f3n:<\/h2>\n<p>OneDesk le permite administrar y comunicarse mejor con sus usuarios y clientes con muchas funciones \u00fatiles. <\/p>\n<p>Un usuario es alguien en su empresa que tiene acceso a la cuenta principal de OneDesk, como agentes, miembros del equipo, gerentes y m\u00e1s. Los usuarios tienen acceso a las aplicaciones de OneDesk y pueden crear proyectos y ver los datos del proyecto.  <\/p>\n<p>Los clientes son aquellos usuarios finales para los que est\u00e1 resolviendo tickets o trabajando en tareas y proyectos. Sus clientes no tienen acceso a sus aplicaciones internas de OneDesk, solo a las aplicaciones orientadas al cliente a las que les da acceso y pueden comunicarse por correo electr\u00f3nico y chat en vivo. <\/p>\n<p>Puede administrar f\u00e1cilmente a sus usuarios y equipos asignando roles de equipo. Un usuario puede estar en varios equipos a la vez y puede tener diferentes roles en cada uno. Puede controlar los niveles de acceso y los permisos de sus usuarios, asegur\u00e1ndose de que solo puedan realizar las acciones que usted les permita. Establezca la configuraci\u00f3n de notificaci\u00f3n a nivel de usuario individual para asegurarse de que sus usuarios est\u00e9n siendo notificados sobre lo que es m\u00e1s importante para ellos.    <\/p>\n<p>Administre sus clientes y organizaciones de clientes en la aplicaci\u00f3n del cliente. Puede agregar campos personalizados a clientes y organizaciones de clientes, para agregar la informaci\u00f3n que necesita. Cree opciones de enrutamiento para los tickets entrantes de una organizaci\u00f3n de clientes para asignarlos, responder y clasificarlos autom\u00e1ticamente. Comparta sus proyectos con los clientes y comun\u00edquese con ellos mediante comunicaciones de cara al cliente.    <\/p>\n<p>Aprenda todo sobre la administraci\u00f3n y la comunicaci\u00f3n con usuarios y clientes en la Gu\u00eda de inicio.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transcripci\u00f3n: OneDesk le permite administrar y comunicarse mejor con sus usuarios y clientes con muchas funciones \u00fatiles. Un usuario es alguien en su empresa que tiene acceso a la cuenta principal de OneDesk, como agentes, miembros del equipo, gerentes y m\u00e1s. Los usuarios tienen acceso a las aplicaciones de OneDesk y pueden crear proyectos y [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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