{"id":156059,"date":"2021-12-20T19:51:56","date_gmt":"2021-12-20T19:51:56","guid":{"rendered":"https:\/\/onedesk.com\/videos\/departamentos-de-onedesk-para-ti-empresas\/"},"modified":"2021-12-20T19:51:56","modified_gmt":"2021-12-20T19:51:56","slug":"departamentos-de-onedesk-para-ti-empresas","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/es\/videos\/departamentos-de-onedesk-para-ti-empresas\/","title":{"rendered":"OneDesk para empresas y departamentos de TI"},"content":{"rendered":"<h2>Transcripci\u00f3n:<\/h2>\n<p>El software OneDesk ayuda a los departamentos de TI de la empresa o a los proveedores de servicios de TI con la emisi\u00f3n de tickets y la gesti\u00f3n de proyectos. OneDesk puede capturar tickets de una variedad de canales, incluidos correo electr\u00f3nico, portales de tickets, formularios web de clientes o chat en vivo. Puede conectar OneDesk con su correo electr\u00f3nico en minutos. OneDesk le ahorra tiempo al automatizar su flujo de trabajo diario. Personalice y automatice estados, notificaciones, respuestas autom\u00e1ticas, reglas de asignaci\u00f3n, SLA y mucho m\u00e1s. Utilice OneDesk para comunicarse directamente con los usuarios finales o conversar en privado con su equipo. OneDesk tiene un poderoso sistema de mensajer\u00eda en tiempo real integrado, ya sea chateando con un usuario final, actualizando una tarea o solicitando un ticket. OneDesk env\u00eda el mensaje en tiempo real y env\u00eda un correo electr\u00f3nico a quienes est\u00e1n desconectados. Las respuestas enviadas por correo electr\u00f3nico se agregan a la conversaci\u00f3n sin problemas. Ofrezca a sus clientes servicios adicionales utilizando las aplicaciones de atenci\u00f3n al cliente de OneDesk: base de conocimientos, portal de tickets, chat en vivo y formularios de tickets.<\/p>\n<p>Cuando se trata de administrar proyectos de TI, OneDesk lo tiene cubierto. Las herramientas de seguimiento y planificaci\u00f3n de proyectos con todas las funciones incluyen jerarqu\u00edas de tareas profundas, diagramas de Gantt, hojas de ruta y paneles de control. Para proyectos \u00e1giles, OneDesk proporciona tableros Kanban, puntos de historia y gr\u00e1ficos quemados. Organice tickets, tareas y proyectos en carteras para sus productos, departamentos o clientes. Tambi\u00e9n puede filtrar en grupo para crear sus propias vistas personalizadas.<\/p>\n<p>Realice un seguimiento de su tiempo por t\u00e9cnico, cliente o proyecto utilizando las hojas de tiempo y los temporizadores de trabajo incluidos en las aplicaciones web y m\u00f3viles de OneDesk. Obtenga f\u00e1cilmente sus datos generando una hoja de c\u00e1lculo de cualquier lista, ver. Dise\u00f1e y programe informes para enviarlos por correo electr\u00f3nico a clientes o ejecutivos. Con\u00e9ctese con Excel y el software de contabilidad para simplificar la facturaci\u00f3n. Creemos que le encantar\u00e1 la facilidad de uso y el poder personalizable de OneDesk. Pru\u00e9belo sin estr\u00e9s simplemente registr\u00e1ndose en onedesk.com. Cuando decida convertirse en profesional, encontrar\u00e1 que tenemos precios justos sin cargos ocultos ni complementos. Todos los planes incluyen todas las funciones. Si tiene alguna pregunta, no dude en reservar una demostraci\u00f3n con nosotros o charlar con nuestro equipo.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transcripci\u00f3n: El software OneDesk ayuda a los departamentos de TI de la empresa o a los proveedores de servicios de TI con la emisi\u00f3n de tickets y la gesti\u00f3n de proyectos. OneDesk puede capturar tickets de una variedad de canales, incluidos correo electr\u00f3nico, portales de tickets, formularios web de clientes o chat en vivo. Puede [&hellip;]<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[10074],"aiovg_tags":[],"class_list":["post-156059","aiovg_videos","type-aiovg_videos","status-publish","hentry","aiovg_categories-11-como-onedesk-puede-ayudar-a-su-empresa"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.0 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Soluci\u00f3n de mesa de ayuda y gesti\u00f3n de proyectos para empresas de TI<\/title>\n<meta name=\"description\" content=\"OneDesk combina la gesti\u00f3n de proyectos y el software de mesa de ayuda. 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