{"id":156109,"date":"2021-12-20T19:52:55","date_gmt":"2021-12-20T19:52:55","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-para-empresas-de-ingenieria-2\/"},"modified":"2022-07-14T18:01:36","modified_gmt":"2022-07-14T18:01:36","slug":"onedesk-para-empresas-de-ingenieria-2","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/es\/videos\/onedesk-para-empresas-de-ingenieria-2\/","title":{"rendered":"OneDesk para empresas de ingenier\u00eda"},"content":{"rendered":"<h2>Transcripci\u00f3n:<\/h2>\n<p>El software OneDesk ayuda a las empresas de ingenier\u00eda a gestionar los proyectos, tickets y problemas de los clientes en un solo lugar.<\/p>\n<p>Cuando se trata de administrar proyectos de ingenier\u00eda para clientes, OneDesk lo tiene cubierto. Las herramientas de seguimiento y planificaci\u00f3n de proyectos con todas las funciones incluyen jerarqu\u00edas de tareas profundas, diagramas de Gantt, hojas de ruta y paneles de control. Organice proyectos en carteras que representen a clientes, servicios o departamentos. Tambi\u00e9n puede filtrar y agrupar para crear sus propias vistas personalizadas. OneDesk puede capturar problemas, tickets o solicitudes de cambio de una variedad de canales, incluso desde correo electr\u00f3nico, portales de tickets o formularios web personalizados.<\/p>\n<p>Puede conectar OneDesk con su correo electr\u00f3nico en minutos. OneDesk le ahorra tiempo al automatizar su flujo de trabajo diario, personalizar y automatizar estados, notificaciones, respuestas autom\u00e1ticas, reglas de asignaci\u00f3n, SLA y mucho m\u00e1s. Utilice OneDesk para comunicarse directamente con los clientes o discutir en privado con su equipo. OneDesk tiene un poderoso sistema de mensajer\u00eda en tiempo real integrado. Ya sea actualizando una tarea, respondiendo a un ticket o respondiendo a un cliente desde la aplicaci\u00f3n m\u00f3vil, los mensajes se env\u00edan en tiempo real. Los correos electr\u00f3nicos de OneDesk a aquellos que est\u00e1n fuera de l\u00ednea y las respuestas enviadas por correo electr\u00f3nico se agregan a la conversaci\u00f3n sin problemas.<\/p>\n<p>Ofrezca servicios adicionales de cara al cliente y mejore la asistencia al cliente mediante las aplicaciones de OneDesk para portales de tickets, foros de tickets, base de conocimientos o chat en vivo. Realice un seguimiento de su tiempo por proyecto, cliente o ingeniero, utilizando las hojas de tiempo y los temporizadores incluidos en OneDesk. Cuando est\u00e9 fuera del sitio, use la aplicaci\u00f3n m\u00f3vil de OneDesk para actualizar tareas, responder tickets y realizar un seguimiento del tiempo. Dise\u00f1e y programe informes para enviarlos por correo electr\u00f3nico a clientes o ejecutivos. Con\u00e9ctese con Excel y el software de contabilidad para simplificar la facturaci\u00f3n.<\/p>\n<p>Creemos que le encantar\u00e1 la facilidad de uso y el poder personalizable de OneDesk. Pru\u00e9belo sin estr\u00e9s registr\u00e1ndose en onedesk.com. Cuando decida convertirse en profesional, encontrar\u00e1 que tenemos precios justos sin cargos ocultos ni complementos, todos los planes incluyen todas las funciones. Si tiene alguna pregunta, no dude en reservar una demostraci\u00f3n con nosotros o charlar con nuestro equipo.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transcripci\u00f3n: El software OneDesk ayuda a las empresas de ingenier\u00eda a gestionar los proyectos, tickets y problemas de los clientes en un solo lugar. Cuando se trata de administrar proyectos de ingenier\u00eda para clientes, OneDesk lo tiene cubierto. Las herramientas de seguimiento y planificaci\u00f3n de proyectos con todas las funciones incluyen jerarqu\u00edas de tareas profundas, [&hellip;]<\/p>\n","protected":false},"author":24,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[10074],"aiovg_tags":[],"class_list":["post-156109","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry","aiovg_categories-11-como-onedesk-puede-ayudar-a-su-empresa"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Soluci\u00f3n de mesa de ayuda y gesti\u00f3n de proyectos para empresas de ingenier\u00eda<\/title>\n<meta name=\"description\" content=\"OneDesk combina la gesti\u00f3n de proyectos y el software de mesa de ayuda. 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