{"id":82354,"date":"2021-03-29T18:29:23","date_gmt":"2021-03-29T18:29:23","guid":{"rendered":"https:\/\/onedesk.com\/videos\/personalizacion-de-la-apariencia-de-sus-correos-electronicos\/"},"modified":"2021-12-20T18:23:32","modified_gmt":"2021-12-20T18:23:32","slug":"personalizacion-de-la-apariencia-de-sus-correos-electronicos","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/es\/videos\/personalizacion-de-la-apariencia-de-sus-correos-electronicos\/","title":{"rendered":"Personalizaci\u00f3n de la apariencia del correo electr\u00f3nico"},"content":{"rendered":"<p><a href=\"https:\/\/onedesk.com\/videos\/onedesk-getting-started-email-appearance-customization\/\">Video actualizado<\/a><\/p>\n<h2>Transcripci\u00f3n:<\/h2>\n<p>En OneDesk, ahora puede personalizar la apariencia de sus correos electr\u00f3nicos. Puede hacer esto yendo a la configuraci\u00f3n de administraci\u00f3n y luego haciendo clic en la configuraci\u00f3n de correo electr\u00f3nico y haciendo clic en apariencia. Desde all\u00ed, puede ir al encabezado del correo electr\u00f3nico para que pueda cargar el logotipo de su propia empresa. Por ejemplo, puede copiar, pegar una imagen y adjuntarla aqu\u00ed. Y aqu\u00ed, bajo la firma del correo electr\u00f3nico, esta es una plantilla que tenemos para el correo electr\u00f3nico de OneDesk. Puede seguir esta plantilla, o si ya ha establecido una firma de correo electr\u00f3nico, simplemente puede eliminar esta y pegar la suya propia. Si desea que el correo electr\u00f3nico parezca que proviene de usted y no de OneDesk, aqu\u00ed es donde puede eliminar la marca de OneDesk en la configuraci\u00f3n de su correo electr\u00f3nico, en apariencia. Y ahora puede cambiar los colores del correo electr\u00f3nico en s\u00ed, la forma en que aparece cuando ve el correo electr\u00f3nico.<\/p>\n<p>Entonces, por ejemplo, su usuario aplica si desea que el fondo est\u00e9 en gris. De esa manera, puede saber cu\u00e1ndo es un hilo de mensajes, esto es lo que, as\u00ed es como puede hacer eso. Puede cambiar el color desde aqu\u00ed, o si desea mantenerlo simple y mantenerlo en blanco y seguir la estructura principal y la apariencia del correo electr\u00f3nico. Puede cambiar esto a blanco desde aqu\u00ed. Lo mismo podr\u00eda decirse del resto. Si desea eliminar las burbujas de cada mensaje en cada conversaci\u00f3n de texto, puede habilitar esto aqu\u00ed y hacer clic en ocultar el borde de la burbuja. Y de esa manera no se mostrar\u00e1 en el correo electr\u00f3nico. Adem\u00e1s, tambi\u00e9n puede dar un paso m\u00e1s en el enmascaramiento de la marca OneDesk. Puede cambiar esta respuesta aqu\u00ed por el nombre de su empresa.<\/p>\n<p>Entonces ser\u00eda la respuesta del nombre de su empresa, y este no tiene que ser un correo electr\u00f3nico real. Como todo lo que est\u00e1 haciendo es enmascarar el OneDesk. As\u00ed que pones el nombre de tu empresa, as\u00ed ser\u00e1 la respuesta en tu empresa. Name.Com, lo mismo se dir\u00eda de noreply. De esa manera, estos correos electr\u00f3nicos aqu\u00ed son b\u00e1sicamente lo que su cliente ve en el correo electr\u00f3nico cuando recibe un correo electr\u00f3nico de la aplicaci\u00f3n web OneDesk. Aqu\u00ed, por \u00faltimo, cuando dice, nunca agregue los siguientes correos electr\u00f3nicos como seguidores. Por ejemplo, si tiene su correo electr\u00f3nico de soporte que nunca le gustar\u00eda agregar como una falla o un gerente que siempre env\u00eda tickets pero no solo quiere, es m\u00e1s un recordatorio o no quiere que se agregue como un seguidor, solo quiere informar al equipo para que lo haga. Aqu\u00ed es donde puede incluir en la lista negra ciertos correos electr\u00f3nicos. Entonces, cuando te env\u00edan cosas, nunca los agregas como seguidor.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Video actualizado Transcripci\u00f3n: En OneDesk, ahora puede personalizar la apariencia de sus correos electr\u00f3nicos. Puede hacer esto yendo a la configuraci\u00f3n de administraci\u00f3n y luego haciendo clic en la configuraci\u00f3n de correo electr\u00f3nico y haciendo clic en apariencia. Desde all\u00ed, puede ir al encabezado del correo electr\u00f3nico para que pueda cargar el logotipo de su [&hellip;]<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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