{"id":82363,"date":"2021-03-29T18:36:02","date_gmt":"2021-03-29T18:36:02","guid":{"rendered":"https:\/\/onedesk.com\/videos\/las-aplicaciones-del-cliente-de-onedesk\/"},"modified":"2021-12-20T18:31:36","modified_gmt":"2021-12-20T18:31:36","slug":"las-aplicaciones-del-cliente-de-onedesk","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/es\/videos\/las-aplicaciones-del-cliente-de-onedesk\/","title":{"rendered":"Las aplicaciones del cliente"},"content":{"rendered":"<p><a href=\"https:\/\/onedesk.com\/videos\/onedesk-getting-started-customer-apps\/\">Video actualizado<\/a><\/p>\n<h2>Transcripci\u00f3n:<\/h2>\n<p>OneDesk le proporciona tres aplicaciones orientadas al cliente que puede colocar en su sitio web y comenzar a interactuar con sus clientes y visitantes del sitio web. Puede obtener una vista previa de esas aplicaciones haciendo clic en su nombre&gt; &#8216;vista previa de aplicaciones de cliente&#8217;. Esto abrir\u00e1 el widget de aplicaciones de sus clientes en una nueva pesta\u00f1a del navegador. Este widget se puede maximizar haciendo clic en el icono y tambi\u00e9n puede ampliarlo o reducirlo con este icono aqu\u00ed.<\/p>\n<p>La aplicaci\u00f3n de mensajer\u00eda le permite chatear en tiempo real con sus clientes, estar informado cuando publican nuevos chats y capturar esos chats como nuevos tickets en su cuenta. El portal del cliente proporciona una interfaz para que sus clientes rastreen sus tickets. Aqu\u00ed pueden actualizarse sobre el estado, pueden agregar comentarios y m\u00e1s.<\/p>\n<p>La pesta\u00f1a &#8216;enviar nuevo&#8217; proporciona un formulario para que sus clientes env\u00eden nuevos tickets. De hecho, podr\u00eda poner hasta 20 formularios diferentes en su sitio web. Para configurar el portal, vuelva a su aplicaci\u00f3n principal de OneDesk, haga clic en administraci\u00f3n y seleccione &#8216;aplicaciones de cliente&#8217;. Aqu\u00ed, puede habilitar y deshabilitar cualquiera de las tres aplicaciones del cliente: el mensajero, el portal del cliente o los formularios web. Tambi\u00e9n puede cambiar los colores y puede cambiar el texto y el idioma que se encuentran en su portal.<\/p>\n<p>Puede hacer clic en &#8216;generar fragmento&#8217; y esto le proporciona el JavaScript que necesita para poner el portal en su sitio web.<\/p>\n<p>La pesta\u00f1a de mensajer\u00eda le permite configurar algunos ajustes para la mensajer\u00eda. Escriba un mensaje en l\u00ednea y fuera de l\u00ednea aqu\u00ed.<\/p>\n<p>La pesta\u00f1a del portal del cliente le permite determinar qu\u00e9 tickets ver\u00e1n sus visitantes, si necesitan iniciar sesi\u00f3n y qu\u00e9 otras funciones est\u00e1n disponibles en el portal.<\/p>\n<p>La pesta\u00f1a de formularios web le permite crear hasta 20 tipos diferentes de formularios y configurar lo que hay en esos formularios.<\/p>\n<p>Si desea comenzar, vaya a las aplicaciones para clientes, haga clic en generar fragmento y coloque el fragmento en su sitio web para comenzar a interactuar con sus clientes ahora.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Video actualizado Transcripci\u00f3n: OneDesk le proporciona tres aplicaciones orientadas al cliente que puede colocar en su sitio web y comenzar a interactuar con sus clientes y visitantes del sitio web. Puede obtener una vista previa de esas aplicaciones haciendo clic en su nombre&gt; &#8216;vista previa de aplicaciones de cliente&#8217;. Esto abrir\u00e1 el widget de aplicaciones [&hellip;]<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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