{"id":82370,"date":"2021-03-29T18:42:57","date_gmt":"2021-03-29T18:42:57","guid":{"rendered":"https:\/\/onedesk.com\/videos\/conversaciones-y-discusiones-en-un-escritorio\/"},"modified":"2021-05-13T16:56:45","modified_gmt":"2021-05-13T16:56:45","slug":"conversaciones-y-discusiones-en-un-escritorio","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/es\/videos\/conversaciones-y-discusiones-en-un-escritorio\/","title":{"rendered":"Conversaciones y discusiones"},"content":{"rendered":"<h2>Transcripci\u00f3n:<\/h2>\n<p>En OneDesk, las conversaciones son las conversaciones que tiene con los clientes y otros miembros del equipo. Las conversaciones pueden ser sobre algo tan adjunto a un ticket, una tarea o un proyecto, o pueden ser simplemente independientes directamente entre usted y un cliente. Puede encontrar esas conversaciones sobre los detalles del art\u00edculo cuando est\u00e1n adjuntos. Por ejemplo, aqu\u00ed, pude ver que habr\u00e1 algunas conversaciones con un cliente sobre este boleto. Tus conversaciones tambi\u00e9n se agrupan en la vista de Messenger. Aqu\u00ed, puede ver que la secci\u00f3n superior es para conversaciones con clientes. Esta secci\u00f3n estar\u00e1 disponible para aquellas personas de su organizaci\u00f3n que est\u00e9n designadas para interactuar con los clientes. Todos tus usuarios tendr\u00e1n una secci\u00f3n de mi conversaci\u00f3n donde pueden ver conversaciones abiertas, p\u00fablicas, privadas e incluso pueden ver conversaciones cerradas. Cuando seleccionan una conversaci\u00f3n, seleccionan un filtro aqu\u00ed. Pueden seleccionar una conversaci\u00f3n y los mensajes aparecer\u00e1n en este panel. Pueden usar este men\u00fa para crear un ticket si hay uno fuera, a\u00fan no creado o mostrar los detalles del art\u00edculo o los detalles del usuario. Aqu\u00ed, puede ver que hay una conversaci\u00f3n con an\u00f3nimo, hay una conversaci\u00f3n con un usuario espec\u00edfico y aqu\u00ed tenemos una conversaci\u00f3n con un cliente.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transcripci\u00f3n: En OneDesk, las conversaciones son las conversaciones que tiene con los clientes y otros miembros del equipo. Las conversaciones pueden ser sobre algo tan adjunto a un ticket, una tarea o un proyecto, o pueden ser simplemente independientes directamente entre usted y un cliente. Puede encontrar esas conversaciones sobre los detalles del art\u00edculo cuando [&hellip;]<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9547,9554],"aiovg_tags":[],"class_list":["post-82370","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry","aiovg_categories-3-aspectos-basicos-del-correo-electronico","aiovg_categories-4-mensajes-y-conversaciones-es"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.3 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Conversaciones y debates | Tutorial | Un escritorio<\/title>\n<meta name=\"description\" content=\"Un video que explica c\u00f3mo se llevan a cabo las conversaciones y los debates en OneDesk.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/es\/videos\/conversaciones-y-discusiones-en-un-escritorio\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Conversaciones y debates | Tutorial | Un escritorio\" \/>\n<meta property=\"og:description\" content=\"Un video que explica c\u00f3mo se llevan a cabo las conversaciones y los debates en OneDesk.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/es\/videos\/conversaciones-y-discusiones-en-un-escritorio\/\" \/>\n<meta property=\"og:site_name\" content=\"Un escritorio\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:modified_time\" content=\"2021-05-13T16:56:45+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/04\/OneDesk-Logo.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Conversaciones y debates | Tutorial | Un escritorio","description":"Un video que explica c\u00f3mo se llevan a cabo las conversaciones y los debates en OneDesk.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/onedesk.com\/es\/videos\/conversaciones-y-discusiones-en-un-escritorio\/","og_locale":"es_ES","og_type":"article","og_title":"Conversaciones y debates | Tutorial | Un escritorio","og_description":"Un video que explica c\u00f3mo se llevan a cabo las conversaciones y los debates en OneDesk.","og_url":"https:\/\/onedesk.com\/es\/videos\/conversaciones-y-discusiones-en-un-escritorio\/","og_site_name":"Un escritorio","article_publisher":"https:\/\/www.facebook.com\/OneDeskApp","article_modified_time":"2021-05-13T16:56:45+00:00","og_image":[{"width":1280,"height":800,"url":"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/04\/OneDesk-Logo.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@OneDeskApp","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/onedesk.com\/es\/videos\/conversaciones-y-discusiones-en-un-escritorio\/","url":"https:\/\/onedesk.com\/es\/videos\/conversaciones-y-discusiones-en-un-escritorio\/","name":"Conversaciones y debates | Tutorial | Un escritorio","isPartOf":{"@id":"https:\/\/onedesk.com\/es\/#website"},"datePublished":"2021-03-29T18:42:57+00:00","dateModified":"2021-05-13T16:56:45+00:00","description":"Un video que explica c\u00f3mo se llevan a cabo las conversaciones y los debates en OneDesk.","breadcrumb":{"@id":"https:\/\/onedesk.com\/es\/videos\/conversaciones-y-discusiones-en-un-escritorio\/#breadcrumb"},"inLanguage":"es-ES","potentialAction":[{"@type":"ReadAction","target":["https:\/\/onedesk.com\/es\/videos\/conversaciones-y-discusiones-en-un-escritorio\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/onedesk.com\/es\/videos\/conversaciones-y-discusiones-en-un-escritorio\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Videos","item":"https:\/\/onedesk.com\/es\/videos\/"},{"@type":"ListItem","position":2,"name":"Conversaciones y discusiones"}]},{"@type":"WebSite","@id":"https:\/\/onedesk.com\/es\/#website","url":"https:\/\/onedesk.com\/es\/","name":"Un escritorio","description":"Software de gesti\u00f3n de proyectos y asistencia t\u00e9cnica","publisher":{"@id":"https:\/\/onedesk.com\/es\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/onedesk.com\/es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es-ES"},{"@type":"Organization","@id":"https:\/\/onedesk.com\/es\/#organization","name":"Un escritorio","url":"https:\/\/onedesk.com\/es\/","logo":{"@type":"ImageObject","inLanguage":"es-ES","@id":"https:\/\/onedesk.com\/es\/#\/schema\/logo\/image\/","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","width":207,"height":40,"caption":"Un escritorio"},"image":{"@id":"https:\/\/onedesk.com\/es\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/OneDeskApp","https:\/\/x.com\/OneDeskApp","https:\/\/www.instagram.com\/onedeskapp\/","https:\/\/www.linkedin.com\/company\/onedesk-inc-1","https:\/\/www.pinterest.com\/onedesk\/","https:\/\/www.youtube.com\/user\/OneDeskApp"],"description":"OneDesk is a work management app for managing customer \/ end-user support, projects, and financials.","email":"support@onedesk.com","telephone":"1-855-663-3375","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"11","maxValue":"50"}}]}},"tpgb_featured_images":{"default":"https:\/\/onedesk.com\/wp-content\/plugins\/the-plus-addons-for-block-editor\/assets\/images\/tpgb-placeholder.jpg"},"tpgb_post_meta_info":{"get_date":"March 29, 2021","get_modified_date":"May 13, 2021","category_list":{"aiovg_categories":[{"term_id":9547,"name":"3. Aspectos b\u00e1sicos del correo electr\u00f3nico","slug":"3-aspectos-basicos-del-correo-electronico","term_group":0,"term_taxonomy_id":9547,"taxonomy":"aiovg_categories","description":"Una colecci\u00f3n de videos sobre la funcionalidad relacionada con el correo electr\u00f3nico en OneDesk","parent":9819,"count":5,"filter":"raw","term_order":"0"},{"term_id":9554,"name":"4. Mensajes y conversaciones","slug":"4-mensajes-y-conversaciones-es","term_group":0,"term_taxonomy_id":9554,"taxonomy":"aiovg_categories","description":"V\u00eddeos sobre mensajer\u00eda, colaboraci\u00f3n y chat","parent":9819,"count":8,"filter":"raw","term_order":"0"}],"aiovg_tags":false},"author_name":"Derek","author_url":"https:\/\/onedesk.com\/es\/author\/derekonedesk-com\/","author_email":"derek@onedesk.com","author_website":"","author_description":"","author_facebook":"","author_twitter":"","author_instagram":"","author_role":["administrator"],"author_firstname":"Derek","author_lastname":"","user_login":"derek@onedesk.com","author_avatar":"<img alt='' src='https:\/\/secure.gravatar.com\/avatar\/457ebef17878f2246da5e4df1ab1420e949ee125154dfb140a3f3ce911b0ef71?s=200&#038;d=mm&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/457ebef17878f2246da5e4df1ab1420e949ee125154dfb140a3f3ce911b0ef71?s=400&#038;d=mm&#038;r=g 2x' class='avatar avatar-200 photo' height='200' width='200' decoding='async'\/>","author_avatar_url":"https:\/\/secure.gravatar.com\/avatar\/457ebef17878f2246da5e4df1ab1420e949ee125154dfb140a3f3ce911b0ef71?s=96&d=mm&r=g","comment_count":0,"post_likes":0,"post_views":0},"tpgb_post_category":{"aiovg_categories":"<a href=\"https:\/\/onedesk.com\/video-category\/3-aspectos-basicos-del-correo-electronico\/\" alt=\"3. Aspectos b\u00e1sicos del correo electr\u00f3nico\"  class=\"aiovg_categories-3-aspectos-basicos-del-correo-electronico\">3. Aspectos b\u00e1sicos del correo electr\u00f3nico<\/a> <a href=\"https:\/\/onedesk.com\/video-category\/4-mensajes-y-conversaciones-es\/\" alt=\"4. Mensajes y conversaciones\"  class=\"aiovg_categories-4-mensajes-y-conversaciones-es\">4. Mensajes y conversaciones<\/a> "},"_links":{"self":[{"href":"https:\/\/onedesk.com\/es\/wp-json\/wp\/v2\/aiovg_videos\/82370","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onedesk.com\/es\/wp-json\/wp\/v2\/aiovg_videos"}],"about":[{"href":"https:\/\/onedesk.com\/es\/wp-json\/wp\/v2\/types\/aiovg_videos"}],"author":[{"embeddable":true,"href":"https:\/\/onedesk.com\/es\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/onedesk.com\/es\/wp-json\/wp\/v2\/comments?post=82370"}],"wp:attachment":[{"href":"https:\/\/onedesk.com\/es\/wp-json\/wp\/v2\/media?parent=82370"}],"wp:term":[{"taxonomy":"aiovg_categories","embeddable":true,"href":"https:\/\/onedesk.com\/es\/wp-json\/wp\/v2\/aiovg_categories?post=82370"},{"taxonomy":"aiovg_tags","embeddable":true,"href":"https:\/\/onedesk.com\/es\/wp-json\/wp\/v2\/aiovg_tags?post=82370"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}