{"id":82553,"date":"2021-03-30T18:19:49","date_gmt":"2021-03-30T18:19:49","guid":{"rendered":"https:\/\/onedesk.com\/videos\/entradas-combinadas\/"},"modified":"2021-05-14T17:28:42","modified_gmt":"2021-05-14T17:28:42","slug":"entradas-combinadas","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/es\/videos\/entradas-combinadas\/","title":{"rendered":"Fusi\u00f3n de entradas"},"content":{"rendered":"<h2><strong>Transcripci\u00f3n:<\/strong><\/h2>\n<p>Puede ocurrir que obtenga duplicados del mismo boleto en su cuenta. Esto podr\u00eda deberse a que m\u00e1s de un cliente env\u00eda el mismo problema o solicita la misma funci\u00f3n. En estas circunstancias, es posible que desee fusionar esos boletos. As\u00ed es como lo haces.<\/p>\n<p>Primero, seleccione los tickets que le gustar\u00eda fusionar y en el men\u00fa de acciones seleccione &#8216;m\u00e1s opciones&#8217; y &#8216;fusionar elementos&#8217;.<\/p>\n<p>Ahora debe decidir qu\u00e9 cambios desea realizar en los elementos que se fusionar\u00e1n. Por ejemplo, puede cambiar el &#8216;estado de finalizaci\u00f3n del estado del ciclo de vida&#8217;. Si no desea realizar esos cambios, puede restablecerlos sin cambios. Tambi\u00e9n puede crear una conversaci\u00f3n sobre los elementos que se fusionar\u00e1n. De forma predeterminada, publicamos un mensaje que le permite al cliente saber que el art\u00edculo se ha fusionado, pero seguir\u00e1 recibiendo notificaciones. Tambi\u00e9n puede vincular los elementos que se fusionar\u00e1n con el elemento en el que se fusionar\u00e1.<\/p>\n<p>A continuaci\u00f3n, seleccione el elemento en el que desea fusionarse. Por ejemplo, voy a seleccionar fusionarme en este aqu\u00ed. Ahora puede elegir copiar los archivos adjuntos o no, copiar descripciones, mover las conversaciones o crear una nueva conversaci\u00f3n. En este caso, vamos a publicar un mensaje interno que le dice a los usuarios que lo miren que este elemento se fusion\u00f3 con otro elemento.<\/p>\n<p>Una cosa importante a tener en cuenta es que las automatizaciones de su flujo de trabajo se desactivar\u00e1n durante esta combinaci\u00f3n. Esto significa que los cambios de estado aqu\u00ed no enviar\u00e1n notificaciones adicionales. Luego haga clic en fusionar, confirme y se habr\u00e1 producido la fusi\u00f3n.<\/p>\n<p>Los elementos seleccionados para fusionar se han cerrado, establecido al 100% y sus propiedades se han copiado como lo describi\u00f3 en el elemento en el que se fusiona. Eso incluye archivos adjuntos, incluye cualquier conversaci\u00f3n que desee mover y, por supuesto, publicamos una nueva conversaci\u00f3n diciendo que los elementos 1 y 10 se cerraron y se fusionaron en este ticket. As\u00ed es como se combinan los tickets en OneDesk.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transcripci\u00f3n: Puede ocurrir que obtenga duplicados del mismo boleto en su cuenta. Esto podr\u00eda deberse a que m\u00e1s de un cliente env\u00eda el mismo problema o solicita la misma funci\u00f3n. En estas circunstancias, es posible que desee fusionar esos boletos. As\u00ed es como lo haces. Primero, seleccione los tickets que le gustar\u00eda fusionar y en [&hellip;]<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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