{"id":82630,"date":"2021-03-31T14:33:40","date_gmt":"2021-03-31T14:33:40","guid":{"rendered":"https:\/\/onedesk.com\/videos\/mensajeria-directa-entre-usuarios\/"},"modified":"2021-05-13T20:38:47","modified_gmt":"2021-05-13T20:38:47","slug":"mensajeria-directa-entre-usuarios","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/es\/videos\/mensajeria-directa-entre-usuarios\/","title":{"rendered":"Mensajer\u00eda directa entre usuarios"},"content":{"rendered":"<p><strong>Transcripci\u00f3n:<\/strong><\/p>\n<p>En OneDesk, puede tener conversaciones agregando mensajes a tickets y tareas, pero tambi\u00e9n puede tener conversaciones con personas al tener mensajes directos.<\/p>\n<p>Para hacer eso, haga clic en &#8216;agregar conversaci\u00f3n&#8217; o seleccione &#8216;conversaci\u00f3n con el usuario&#8217; o &#8216;conversaci\u00f3n con el cliente&#8217;. Si selecciono &#8216;conversaci\u00f3n con el usuario&#8217;, me lleva a mi aplicaci\u00f3n de mensajer\u00eda, me coloca en mi casilla de env\u00edo interno y puede ver que tengo una nueva conversaci\u00f3n creada. Esta conversaci\u00f3n a\u00fan no existe, as\u00ed que si cambio de opini\u00f3n, siempre puedo hacer clic en la X para eliminarla. Ahora necesito elegir con qui\u00e9n voy a tener esta conversaci\u00f3n. Puedo usar el s\u00edmbolo @ para comenzar a agregar personas o podr\u00eda agregarlas haciendo clic en Agregar aqu\u00ed. Puedo tener una conversaci\u00f3n con uno o m\u00e1s usuarios, por lo que en este caso el usuario Susan y el usuario John recibir\u00e1n este mensaje.<\/p>\n<p>Cuando hacen clic en crear nueva conversaci\u00f3n, esto se apaga. Se cre\u00f3 la conversaci\u00f3n. Como puede ver, la conversaci\u00f3n aparece aqu\u00ed. Cuando lo selecciono, puedes ver esta conversaci\u00f3n aqu\u00ed. Para el usuario de John y el usuario de Susan. Ver\u00e1n el nuevo mensaje en su bandeja de entrada interna y, seg\u00fan la configuraci\u00f3n de sus notificaciones, deber\u00edan ver aparecer un nuevo icono aqu\u00ed. Entonces, estos mensajes entre usuarios solo son visibles para los participantes.<\/p>\n<p>Tambi\u00e9n puede crear conversaciones directamente con los clientes y funciona de la misma manera, haga clic en agregar conversaci\u00f3n con el cliente. Ahora ver\u00e1 que tengo una nueva conversaci\u00f3n y necesito decidir qu\u00e9 cliente agregar\u00e9. Haga clic en agregar, puedo comenzar a escribir mi cliente y aqu\u00ed puede ver que tengo una muestra de cliente y lo elijo. Y ahora puedo escribir mi mensaje aqu\u00ed.<\/p>\n<p>Ahora cuando creo una conversaci\u00f3n y ahora puedo verla en mis conversaciones abiertas. Desde la perspectiva del cliente, probablemente recibir\u00e1 esto por correo electr\u00f3nico a menos que haya iniciado sesi\u00f3n en el chat en vivo actualmente, en cuyo caso, cuando responda, ver\u00e9 su respuesta aqu\u00ed y tambi\u00e9n recibir\u00e9 una notificaci\u00f3n.<\/p>\n<p>As\u00ed es como puede tener conversaciones directas entre usuarios en un escritorio o entre un usuario y un cliente.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transcripci\u00f3n: En OneDesk, puede tener conversaciones agregando mensajes a tickets y tareas, pero tambi\u00e9n puede tener conversaciones con personas al tener mensajes directos. Para hacer eso, haga clic en &#8216;agregar conversaci\u00f3n&#8217; o seleccione &#8216;conversaci\u00f3n con el usuario&#8217; o &#8216;conversaci\u00f3n con el cliente&#8217;. Si selecciono &#8216;conversaci\u00f3n con el usuario&#8217;, me lleva a mi aplicaci\u00f3n de mensajer\u00eda, [&hellip;]<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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