{"id":83086,"date":"2021-04-07T19:37:37","date_gmt":"2021-04-07T19:37:37","guid":{"rendered":"https:\/\/onedesk.com\/videos\/configurar-formularios-en-onedesk\/"},"modified":"2022-07-22T14:06:31","modified_gmt":"2022-07-22T14:06:31","slug":"configurar-formularios-en-onedesk","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/es\/videos\/configurar-formularios-en-onedesk\/","title":{"rendered":"Configuraci\u00f3n de formularios de elementos internos y formularios web externos"},"content":{"rendered":"<h2>Transcripci\u00f3n:<\/h2>\n<p><span style=\"font-weight: 400;\">En OneDesk, hay algunos tipos de formularios. Estos son formularios que se utilizan para crear nuevos tickets, tareas u otros tipos de elementos. Puede ver uno de los formularios haciendo clic en agregar, Ticket, y aqu\u00ed puede ver el formulario de ticket est\u00e1ndar. Este formulario es para que un usuario interno pueda crear un nuevo ticket. Hay formularios similares para tareas, partes de horas, etc.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Puede modificar estos formularios yendo a Administraci\u00f3n, seleccionando Formularios y seleccionando qu\u00e9 tipo de elemento desea modificar. Puede tener formularios separados para cada uno de sus tipos de tickets y cada uno de sus tipos de tareas. Aqu\u00ed puede determinar las diferentes propiedades que le gustar\u00eda agregar en su formulario. Para hacer eso, puede mostrar propiedades ocultas. Por ejemplo, si quisiera incluir el estado del ciclo de vida, podr\u00eda activarlo y determinar si estas propiedades son necesarias. Debido a que hice esos cambios, ahora, cuando hago clic en Crear nuevo ticket, puede ver que el estado del ciclo de vida ahora est\u00e1 incluido en el formulario.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A veces, ser\u00e1n sus clientes quienes env\u00eden los formularios. Para eso, busque en la parte inferior de la barra lateral debajo de la secci\u00f3n Aplicaciones del cliente, hay una secci\u00f3n llamada Formularios web. Seleccione eso, y aqu\u00ed, puede elegir modificar el formulario de Tickets que se encuentra en su portal de clientes. Puede agregar varios formularios para que sus clientes env\u00eden nuevas tareas, tickets o cualquiera de los otros tipos de elementos que haya habilitado.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Veamos el formulario de ticket. Puedo expandir eso y puedo modificar el t\u00edtulo del formulario, qu\u00e9 texto aparece en el formulario, qu\u00e9 propiedades aparecen en el formulario, incluidas las propiedades personalizadas, si esas propiedades son obligatorias, etc. Tambi\u00e9n puedo agregar nuevas propiedades a este formulario y solicitarlas. Ahora, cuando hago clic en este enlace de vista previa en el formulario, puedo ver este nuevo formulario de la misma manera que lo ver\u00eda mi cliente. Cuando completen este formulario, enviar\u00e1n un nuevo ticket.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transcripci\u00f3n: En OneDesk, hay algunos tipos de formularios. Estos son formularios que se utilizan para crear nuevos tickets, tareas u otros tipos de elementos. Puede ver uno de los formularios haciendo clic en agregar, Ticket, y aqu\u00ed puede ver el formulario de ticket est\u00e1ndar. Este formulario es para que un usuario interno pueda crear un [&hellip;]<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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