{"id":83095,"date":"2021-04-07T19:52:47","date_gmt":"2021-04-07T19:52:47","guid":{"rendered":"https:\/\/onedesk.com\/videos\/configurar-tipos-de-tickets-y-tareas-en-onedesk\/"},"modified":"2021-05-14T14:17:49","modified_gmt":"2021-05-14T14:17:49","slug":"configurar-tipos-de-tickets-y-tareas-en-onedesk","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/es\/videos\/configurar-tipos-de-tickets-y-tareas-en-onedesk\/","title":{"rendered":"Configuraci\u00f3n de tipos de tareas y tickets"},"content":{"rendered":"<h2><strong>Transcripci\u00f3n:<\/strong><\/h2>\n<p>En OneDesk, los tipos de elementos son los diferentes tipos de tickets y tareas que administra. Para modificarlos, haga clic en administraci\u00f3n y seleccione la p\u00e1gina de tickets o la p\u00e1gina de tareas. Aqu\u00ed, puede crear diferentes tipos de tickets o tareas.<\/p>\n<p>Estoy en la p\u00e1gina de entradas. En la parte superior, puede ver que solo tengo un tipo de ticket habilitado. Ese es solo el tipo de boleto gen\u00e9rico. Para habilitar m\u00e1s, mostrar\u00e9 los tipos ocultos y pueden ver que tengo hasta 10 que puedo activar y utilizar.<\/p>\n<p>Hagamos uno nuevo. Estoy encendiendo este. Se llama Pregunta, pero quiero llamarlo de otra forma. Voy a llamarlo Informe de errores. Le cambio el nombre. Puedo elegir un icono diferente si quiero. Elegir\u00e9 algo as\u00ed por ahora. Puedo administrar los estados. Eso significa que puedo cambiarles el nombre, puedo agregar un nuevo estado, puedo asignar los colores y puedo asignarlos a los distintos estados del ciclo de vida, de los cuales hay tres, no iniciado, en progreso y terminado. Este, lo voy a mapear para terminar. Puedo elegir cu\u00e1l es el predeterminado y puedo eliminar cualquier estado que no quiera aqu\u00ed. Ahora, puede ver, tengo dos tipos habilitados. Ahora, hago clic aqu\u00ed, puede ver, mi nuevo tipo de &#8220;informe de error&#8221; se ha mostrado aqu\u00ed.<\/p>\n<p>Otra cosa que vale la pena mencionar es que cada uno de estos tipos diferentes tiene una direcci\u00f3n de correo electr\u00f3nico dedicada asociada. Eso significa que puede capturar nuevos tickets o informes de errores en su cuenta de OneDesk simplemente envi\u00e1ndolos por correo electr\u00f3nico a la direcci\u00f3n de correo electr\u00f3nico correspondiente. Puede encontrarlos haciendo clic en comenzar y enviar un correo electr\u00f3nico.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transcripci\u00f3n: En OneDesk, los tipos de elementos son los diferentes tipos de tickets y tareas que administra. Para modificarlos, haga clic en administraci\u00f3n y seleccione la p\u00e1gina de tickets o la p\u00e1gina de tareas. Aqu\u00ed, puede crear diferentes tipos de tickets o tareas. Estoy en la p\u00e1gina de entradas. En la parte superior, puede ver [&hellip;]<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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