{"id":83621,"date":"2021-04-14T18:34:17","date_gmt":"2021-04-14T18:34:17","guid":{"rendered":"https:\/\/onedesk.com\/videos\/configurar-acciones-de-enrutamiento\/"},"modified":"2022-06-07T20:03:33","modified_gmt":"2022-06-07T20:03:33","slug":"configurar-acciones-de-enrutamiento","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/es\/videos\/configurar-acciones-de-enrutamiento\/","title":{"rendered":"Configurar acciones de enrutamiento"},"content":{"rendered":"<p><strong><a href=\"https:\/\/onedesk.com\/videos\/onedesk-getting-started-workflow-automations\/\">V\u00eddeo actualizado<\/a><\/strong><\/p>\n<h2>Transcripci\u00f3n:<\/h2>\n<p>OneDesk le permite crear automatizaciones de flujo de trabajo para sus organizaciones de clientes, de modo que cada vez que un cliente con el mismo dominio env\u00eda un correo electr\u00f3nico para crear un ticket, se agrupar\u00e1n en la misma organizaci\u00f3n de clientes. La forma en que puede hacerlo es yendo a la pesta\u00f1a Cliente en OneDesk, colocando el cursor sobre la organizaci\u00f3n de su cliente, haciendo clic en los tres puntos y haciendo clic en Ver detalles de la organizaci\u00f3n y luego est\u00e1n aqu\u00ed donde dice Dominios de correo electr\u00f3nico, simplemente tendr\u00eda para agregar el dominio de correo electr\u00f3nico. Entonces, para esta empresa, asumiremos que ser\u00eda 123company.com y puede agregar varios dominios de correo electr\u00f3nico si es necesario y luego, desde aqu\u00ed, ahora puede enrutar nuevos elementos desde esta organizaci\u00f3n de clientes. Por lo tanto, esto significa que cuando los tickets provienen de alguien con el correo electr\u00f3nico @ 123.com, se colocar\u00e1n en consecuencia seg\u00fan cu\u00e1l sea su acci\u00f3n de enrutamiento. Por ejemplo, si quisiera cambiar el proyecto cada vez que esta organizaci\u00f3n cliente env\u00eda un ticket, todo lo que tendr\u00eda que hacer es hacer clic en Acciones que se toman y hacer clic en Cambiar proyecto y luego podr\u00eda seleccionar qu\u00e9 proyecto me gustar\u00eda col\u00f3quelo en. Me gustar\u00eda que se colocara en la versi\u00f3n de muestra y luego todo lo que tendr\u00eda que hacer es hacer clic en guardar. Si desea cambiar esto m\u00e1s adelante, para esta organizaci\u00f3n de cliente espec\u00edfica o agregar acciones de enrutamiento adicionales, todo lo que tendr\u00eda que hacer es borrar el filtro o agregar uno adicional simplemente haciendo clic en el signo m\u00e1s.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>V\u00eddeo actualizado Transcripci\u00f3n: OneDesk le permite crear automatizaciones de flujo de trabajo para sus organizaciones de clientes, de modo que cada vez que un cliente con el mismo dominio env\u00eda un correo electr\u00f3nico para crear un ticket, se agrupar\u00e1n en la misma organizaci\u00f3n de clientes. La forma en que puede hacerlo es yendo a la [&hellip;]<\/p>\n","protected":false},"author":24,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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