{"id":151683,"date":"2021-12-16T18:54:32","date_gmt":"2021-12-16T18:54:32","guid":{"rendered":"https:\/\/onedesk.com\/indice-de-caracteristicas\/"},"modified":"2024-06-20T20:55:40","modified_gmt":"2024-06-20T20:55:40","slug":"caracteristicas-indice","status":"publish","type":"page","link":"https:\/\/onedesk.com\/es\/caracteristicas-indice\/","title":{"rendered":"\u00cdndice de caracter\u00edsticas de OneDesk"},"content":{"rendered":"\t\t
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\u00cdndice de funciones de OneDesk<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk ofrece muchas funciones potentes para sus necesidades de asistencia t\u00e9cnica, gesti\u00f3n de proyectos y automatizaci\u00f3n de servicios profesionales. Encuentre las funciones que pueden ayudarlo a usted y a su equipo a maximizar el tiempo y la eficiencia. Consulte este \u00edndice para encontrar las funciones que necesita y obtener m\u00e1s informaci\u00f3n sobre ellas.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\u00a1Reg\u00edstrate gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\u00bfQuiere ver c\u00f3mo se comparan las funciones de OneDesk con otras de soporte t\u00e9cnico, gesti\u00f3n de proyectos o software de PSA?<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tDescargar la lista de verificaci\u00f3n de comparaci\u00f3n<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\n\n\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t

Helpdesk Ticketing System<\/a><\/U><\/h3><\/td>

<\/td><\/td>\n<\/tr>\n
<\/td>Email to Ticket<\/a><\/td>Ticket Management<\/a><\/td>\n<\/tr>\n
<\/td>Voice \/ Phone Ticketing<\/a><\/td>Ticket \/ Request Forms <\/a><\/td>\n<\/tr>\n
<\/td>Chat Support<\/a><\/td>Ticket Portal<\/a><\/td>\n<\/tr>\n
<\/td>Creating Tickets from Live Chat<\/a><\/td>Multiple Ways to Create Tickets<\/a><\/td>\n<\/tr>\n
<\/td>Customizable & Shareable Work Views<\/a><\/td>Kanban Board<\/a><\/td>\n<\/tr>\n
<\/td>Knowledgebase<\/a><\/td>AI Suggested \/ Generated Replies<\/a><\/td>\n<\/tr>\n
<\/td>AI Chatbot<\/a><\/td><\/td>\n<\/tr>\n
<\/td>Canned Responses \/ Saved Replies<\/a><\/td>Feedback & Satisfaction (CSAT) Surveys<\/a><\/td>\n<\/tr>\n
<\/td>Team Management<\/a><\/td>Agent Communication<\/a><\/td>\n<\/tr>\n
<\/td>Time Tracking on Tickets<\/a><\/td>Macros (Bulk Actions)<\/a><\/td>\n<\/tr>\n
<\/td>Key Performance Indicators<\/a><\/td>Tickets Analytics
\r\n<\/a><\/td>\n<\/tr>\n
<\/td>User Dashboard<\/a><\/td>Reporting<\/a><\/td>\n<\/tr>\n
<\/td>Ticket Assignment<\/a><\/td>Ticket Collaboration<\/a><\/td>\n<\/tr>\n
<\/td>Create Tickets Automatically<\/a><\/td>Auto Ticket Routing<\/a><\/td>\n<\/tr>\n
<\/td>Automated Bot Responses<\/a><\/td>Ticket Automations<\/a><\/td>\n<\/tr>\n
<\/td>Automated Emails<\/a><\/td><\/td>\n<\/tr>\n
<\/td>SLA Management<\/a><\/td>Data Exporting<\/a><\/td>\n<\/tr>\n
<\/td>Linking Tickets<\/a><\/td>Tracking Ticket Activity<\/a><\/td>\n<\/tr>\n
<\/td>Merging Tickets<\/a><\/td>Subtickets<\/a><\/td>\n<\/tr>\n
<\/td>Custom Ticket Fields<\/a><\/td>Conditional Ticket Fields<\/a><\/td>\n<\/tr>\n
<\/td>Configurable Statuses<\/a><\/td>Prompt to Change Lifecycle<\/a><\/td>\n<\/tr>\n
<\/td>Notifications<\/a><\/td>Automatic Time Tracking<\/a><\/td>\n<\/tr>\n
<\/td>Configurable Ticket Types<\/a><\/td>Ticket Templates<\/a><\/td>\n<\/tr>\n
<\/td>Importing Tickets<\/a><\/td>Printing Tickets<\/a><\/td>\n<\/tr>\n

Project Management Solution <\/a><\/U><\/h3><\/td>

<\/td><\/td>\n<\/tr>\n
<\/td>Project Portfolio Management<\/a><\/td>Agile Project Management<\/a><\/td>\n<\/tr>\n
<\/td>Task Management<\/a><\/td>Assignment Management<\/a><\/td>\n<\/tr>\n
<\/td>Task Dependencies<\/a><\/td>Subtasks<\/a><\/td>\n<\/tr>\n
<\/td>Linking Tasks<\/a><\/td>Task Templates<\/a><\/td>\n<\/tr>\n
<\/td>Time Tracking<\/a><\/td>Task Scoring & Planning<\/a><\/td>\n<\/tr>\n
<\/td>Cloning from Project Templates<\/a><\/td>Project Roles & Permissions<\/a><\/td>\n<\/tr>\n
<\/td>Private Projects & Project Archiving<\/a><\/td>Resource Management<\/a><\/td>\n<\/tr>\n
<\/td>Resource Allocation<\/a><\/td>Milestones<\/a><\/td>\n<\/tr>\n
<\/td>Customizable & Shareable Work Views<\/a><\/td>Calendar View<\/a><\/td>\n<\/tr>\n
<\/td>Workload View<\/a><\/td>Kanban Board<\/a><\/td>\n<\/tr>\n
<\/td>Gantt Chart<\/a><\/td>User Dashboard<\/a><\/td>\n<\/tr>\n
<\/td>Reporting<\/a><\/td>Key Performance Indicator<\/a><\/td>\n<\/tr>\n
<\/td>Analytics
\r\n<\/a><\/td>		Tracking Task Activity<\/a><\/td>\n<\/tr>\n
<\/td>Data Exporting<\/a><\/td><\/td>\n<\/tr>\n
<\/td>Team Management<\/a><\/td>Project Collaboration<\/a><\/td>\n<\/tr>\n
<\/td>Sharing with Users & Teams <\/a><\/td><\/td>\n<\/tr>\n
<\/td>Auto-Triage<\/a><\/td>Automate Task Creation<\/a><\/td>\n<\/tr>\n
<\/td>Workflow Automations<\/a><\/td>Automated Emails<\/a><\/td>\n<\/tr>\n
<\/td>Macros<\/a><\/td>Printing Tasks<\/a><\/td>\n<\/tr>\n
<\/td>Configurable Task Statuses<\/a><\/td>Required Field to Change Lifecycle<\/a><\/td>\n<\/tr>\n
<\/td>Custom Task Fields<\/a><\/td>Merging Tasks<\/a><\/td>\n<\/tr>\n
<\/td>Configurable Task Types<\/a><\/td>Conditional Task Fields<\/a><\/td>\n<\/tr>\n
<\/td>Notifications<\/a><\/td><\/td>\n<\/tr>\n

Professional Services Automation <\/a><\/U><\/h3><\/td>

<\/td><\/td>\n<\/tr>\n
<\/td> Invoicing<\/a><\/td> Quoting<\/a><\/td>\n<\/tr>\n
<\/td> Budget Management<\/a><\/td>Prepaid \/ Block of Hours <\/a><\/td>\n<\/tr>\n
<\/td>Client Communication<\/a><\/td>Sharing Projects with Customers<\/a><\/td>\n<\/tr>\n
<\/td>Client Project Collaboration<\/a><\/td>Configurable Project Statuses<\/a><\/td>\n<\/tr>\n
<\/td>Combined View for Tickets & Tasks<\/a><\/td>Custom Project Fields<\/a><\/td>\n<\/tr>\n
<\/td> Billing Rates<\/a><\/td><\/td>\n<\/tr>\n

Administrative Roles\/Capabilities<\/h3><\/td>

<\/td><\/td>\n<\/tr>\n
<\/td> Cloud-Based<\/a><\/td><\/td>\n<\/tr>\n
<\/td>Security Roles & Permissions<\/a><\/td>Company Preferences<\/a><\/td>\n<\/tr>\n
<\/td> On-Premise<\/a><\/td>Private Cloud<\/a><\/td>\n<\/tr>\n
<\/td>Two-Factor Authentication (2FA)<\/a><\/td>HIPAA Compliance<\/a><\/td>\n<\/tr>\n
<\/td>Language<\/a><\/td>Single Sign-On<\/a><\/td>\n<\/tr>\n

Communication Channels<\/h3><\/td>

<\/td><\/td>\n<\/tr>\n
<\/td>Live-Chat Messenger<\/a><\/td>Customer Portal<\/a><\/td>\n<\/tr>\n
<\/td>Web Widget<\/a><\/td>Client Collaboration<\/a><\/td>\n<\/tr>\n
<\/td>Team & Customer Communication<\/a><\/td>Notifications<\/a><\/td>\n<\/tr>\n
<\/td> Community \/ Help Forum<\/a><\/td><\/td>\n<\/tr>\n

Customer Management<\/h3><\/td>

<\/td><\/td>\n<\/tr>\n
<\/td>Custom Fields<\/a><\/td>B2B Customer Service<\/a><\/td>\n<\/tr>\n
<\/td>Customer Relationship Management<\/a><\/td>Sharing Projects with Customers<\/a><\/td>\n<\/tr>\n
<\/td>Importing Customers<\/a><\/td><\/td>\n<\/tr>\n
<\/td>Multiple Services<\/a><\/td><\/td>\n<\/tr>\n

User Management<\/h3><\/td>

<\/td><\/td>\n<\/tr>\n
<\/td>Agent Performance Monitoring<\/a><\/td>Team Management<\/a><\/td>\n<\/tr>\n
<\/td>User Activity Tracking<\/a><\/td>Custom User Management Views<\/a><\/td>\n<\/tr>\n
<\/td>Custom Fields<\/a><\/td>Tracking User Timesheets<\/a><\/td>\n<\/tr>\n
<\/td>Communicating with Users & Teams<\/a><\/td>Sharing with Users & Teams <\/a><\/td>\n<\/tr>\n
<\/td>Importing Users<\/a><\/td>Users Analytics
\r\n<\/a><\/td>\n<\/tr>\n

Email Management<\/a><\/u><\/h3><\/td>

<\/td><\/td>\n<\/tr>\n
<\/td>Automated Emails<\/a><\/td>Email Tracking<\/a><\/td>\n<\/tr>\n
<\/td>Email Customization<\/a><\/td>Create Your Own Email Templates<\/a><\/td>\n<\/tr>\n
<\/td>Use Your Own SMTP Server<\/a><\/td>Monitor Incoming Ticket Creation<\/a><\/td>\n<\/tr>\n
<\/td>Email Queues<\/a><\/td><\/td>\n<\/tr>\n

Integrations<\/u><\/a><\/h3><\/td>

<\/td><\/td>\n<\/tr>\n
<\/td>Out-of-the-Box Integrations<\/a><\/td>Zapier<\/a><\/td>\n<\/tr>\n
<\/td>Single Sign-On<\/a><\/td>Connect to Office 365<\/a><\/td>\n<\/tr>\n
<\/td>Connect to Google Workspace<\/a><\/td>API<\/a><\/td>\n<\/tr>\n
<\/td><\/td><\/td>\n<\/tr>\n

Mobile Solution<\/h3><\/td>

<\/td><\/td>\n<\/tr>\n
<\/td>Mobile App (iOS\/Android)<\/a><\/td>Mobile Browser Application<\/a><\/td>\n<\/tr>\n
<\/td>Mobile Customer Portal<\/a><\/td>Mobile Knowledgebase<\/a><\/td>\n<\/tr>\n
<\/td>Push Notifications<\/a><\/td><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

\u00cdndice de funciones de OneDesk OneDesk ofrece muchas funciones potentes para sus necesidades de asistencia t\u00e9cnica, gesti\u00f3n de proyectos y automatizaci\u00f3n de servicios profesionales. Encuentre las funciones que pueden ayudarlo a usted y a su equipo a maximizar el tiempo y la eficiencia. Consulte este \u00edndice para encontrar las funciones que necesita y obtener m\u00e1s […]<\/p>\n","protected":false},"author":27,"featured_media":0,"parent":0,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-151683","page","type-page","status-publish","hentry"],"yoast_head":"\n\u00cdndice de funciones de OneDesk | OneDesk HelpDesk y aplicaci\u00f3n de gesti\u00f3n de proyectos<\/title>\n<meta name=\"description\" content=\"OneDesk es un software de gesti\u00f3n de proyectos y mesa de ayuda en una \u00fanica plataforma. 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Esta p\u00e1gina es un \u00edndice de lista completa de todas las caracter\u00edsticas de OneDesk.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/es\/caracteristicas-indice\/\" \/>\n<meta property=\"og:site_name\" content=\"Un escritorio\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-20T20:55:40+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/04\/OneDesk-Logo.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"\u00cdndice de funciones de OneDesk | OneDesk HelpDesk y aplicaci\u00f3n de gesti\u00f3n de proyectos","description":"OneDesk es un software de gesti\u00f3n de proyectos y mesa de ayuda en una \u00fanica plataforma. 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