{"id":151946,"date":"2021-12-16T19:03:05","date_gmt":"2021-12-16T19:03:05","guid":{"rendered":"https:\/\/onedesk.com\/indice-de-caracteristicas\/helpdesk-ticketing-system\/"},"modified":"2024-06-20T20:54:17","modified_gmt":"2024-06-20T20:54:17","slug":"helpdesk-ticketing-system","status":"publish","type":"page","link":"https:\/\/onedesk.com\/es\/caracteristicas-indice\/helpdesk-ticketing-system\/","title":{"rendered":"Sistema de venta de tickets de la mesa de ayuda"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"151946\" class=\"elementor elementor-151946 elementor-57140\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8a386c5 e-flex e-con-boxed e-con e-parent\" data-id=\"8a386c5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e62ce2e elementor-widget elementor-widget-heading\" data-id=\"e62ce2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Sistema de tictac del servicio de asistencia<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-45d71fb3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"45d71fb3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-49791290\" data-id=\"49791290\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-645a77ea elementor-widget elementor-widget-text-editor\" data-id=\"645a77ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Un poderoso marco de gesti\u00f3n de proyectos y servicio de asistencia creado para trabajar de la manera que usted lo hace.<br \/>Capture, automatice y resuelva con la soluci\u00f3n de emisi\u00f3n de tickets del servicio de asistencia de OneDesk.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-56a32cb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"56a32cb\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5c9bdf5\" data-id=\"5c9bdf5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ee4b5e8 elementor-align-center elementor-widget elementor-widget-global elementor-global-161538 elementor-global-131872 elementor-widget-button\" data-id=\"ee4b5e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/es\/registrate-gratis\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">\u00a1Reg\u00edstrate gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-565a362e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"565a362e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-114b4284\" data-id=\"114b4284\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5e8b95f elementor-widget elementor-widget-image\" data-id=\"5e8b95f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1000\" height=\"347\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three.png\" class=\"attachment-large size-large wp-image-151989\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three.png 1000w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three-300x104.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three-768x266.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three-865x300.png 865w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three-255x88.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three-231x80.png 231w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three-115x40.png 115w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three-480x167.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three-500x174.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three-750x260.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three-360x125.png 360w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-4f6c071 e-flex e-con-boxed e-con e-parent\" data-id=\"4f6c071\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2397b56 e-con-full e-flex e-con e-child\" data-id=\"2397b56\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-55e9e47 elementor-widget elementor-widget-heading\" data-id=\"55e9e47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Establece el orden en tu atenci\u00f3n al cliente  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3a0e8b1 e-flex e-con-boxed e-con e-parent\" data-id=\"3a0e8b1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4b614b4 e-con-full e-flex e-con e-child\" data-id=\"4b614b4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5222123 elementor-widget elementor-widget-heading\" data-id=\"5222123\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Tipos de boletos \u00fanicos<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a20cff elementor-widget elementor-widget-text-editor\" data-id=\"4a20cff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Recibe muchas solicitudes de clientes, entonces, \u00bfpor qu\u00e9 clasificarlas todas en una sola categor\u00eda y hacer que sus agentes se ocupen de los tickets para los que no son adecuados? OneDesk le permite personalizar los tipos de tickets para permitir una mejor organizaci\u00f3n de las solicitudes y facilitar la asignaci\u00f3n del agente adecuado al ticket que mejor se adapte a manejar.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cab046a e-con-full e-flex e-con e-child\" data-id=\"cab046a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21da723 elementor-widget elementor-widget-image\" data-id=\"21da723\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Ticket.svg\" class=\"attachment-medium size-medium wp-image-82087\" alt=\"Colaboraci\u00f3n de tickets\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-abf2a27 e-flex e-con-boxed e-con e-parent\" data-id=\"abf2a27\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-585edd3 e-con-full e-flex e-con e-child\" data-id=\"585edd3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-de97156 elementor-widget elementor-widget-image\" data-id=\"de97156\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/Status-1.svg\" class=\"attachment-medium size-medium wp-image-152000\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fbe0f77 e-con-full e-flex e-con e-child\" data-id=\"fbe0f77\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f150054 elementor-widget elementor-widget-heading\" data-id=\"f150054\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Estados de ticket \u00fanicos<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-370d967 elementor-widget elementor-widget-text-editor\" data-id=\"370d967\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Sus boletos pueden ser diferentes y \u00fanicos y sus estados tambi\u00e9n pueden serlo. OneDesk le permite personalizar los estados de los boletos para cada tipo de boleto. Esto le ayuda a realizar un seguimiento del progreso completado en cada tipo de ticket en un nivel m\u00e1s granular.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-54889da e-flex e-con-boxed e-con e-parent\" data-id=\"54889da\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2bad442 e-con-full e-flex e-con e-child\" data-id=\"2bad442\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f236e0 elementor-widget elementor-widget-heading\" data-id=\"7f236e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Correos electr\u00f3nicos de creaci\u00f3n \u00fanica<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8841d5b elementor-widget elementor-widget-text-editor\" data-id=\"8841d5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tUse correos electr\u00f3nicos de creaci\u00f3n \u00fanicos para cada tipo de ticket. Puede reenviar autom\u00e1ticamente a un correo electr\u00f3nico de creaci\u00f3n distinto para crear un tipo de ticket espec\u00edfico en su OneDesk. Esto le permite organizar los boletos entrantes autom\u00e1ticamente, ahorrando tiempo a sus agentes.\n\nAlternativamente, puede crear tickets desde m\u00faltiples bandejas de entrada y enrutar al agente, tipo o contenedor correcto seg\u00fan la cola entrante.  \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0cd5adf e-con-full e-flex e-con e-child\" data-id=\"0cd5adf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ae49f65 elementor-widget elementor-widget-image\" data-id=\"ae49f65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/E-mail.svg\" class=\"attachment-medium size-medium wp-image-152011\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-950735d e-flex e-con-boxed e-con e-parent\" data-id=\"950735d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-776fee5 e-con-full e-flex e-con e-child\" data-id=\"776fee5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a5a1f1 elementor-widget elementor-widget-image\" data-id=\"6a5a1f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Workflow.svg\" class=\"attachment-medium size-medium wp-image-82865\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5683549 e-con-full e-flex e-con e-child\" data-id=\"5683549\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-39459e0 elementor-widget elementor-widget-heading\" data-id=\"39459e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Flujos de trabajo \u00fanicos<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ae9f24 elementor-widget elementor-widget-text-editor\" data-id=\"4ae9f24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk le permite crear reglas de automatizaci\u00f3n \u00fanicas espec\u00edficamente para cada tipo de ticket. Esto le permite automatizar acciones como:<\/p>\n<ul>\n<li>Asignaci\u00f3n de un tipo de ticket a un agente o equipo<\/li>\n<li>Enrutamiento de tickets espec\u00edficos a proyectos designados<\/li>\n<li>Env\u00edo de respuestas autom\u00e1ticas a preguntas frecuentes<\/li>\n<li>\u00a1Y m\u00e1s!<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d3104e3 e-flex e-con-boxed e-con e-parent\" data-id=\"d3104e3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5f101c8 e-con-full e-flex e-con e-child\" data-id=\"5f101c8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1482c33 elementor-widget elementor-widget-heading\" data-id=\"1482c33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Brindar un mejor servicio al cliente<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fbbc803 e-flex e-con-boxed e-con e-parent\" data-id=\"fbbc803\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b9b8be5 e-con-full e-flex e-con e-child\" data-id=\"b9b8be5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-488f481 elementor-widget elementor-widget-heading\" data-id=\"488f481\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Chat en vivo <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77dddf0 elementor-widget elementor-widget-text-editor\" data-id=\"77dddf0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>El sistema de emisi\u00f3n de tickets de la mesa de ayuda de OneDesk incluye un <a href=\"https:\/\/onedesk.com\/es\/caracteristicas-indice\/soporte-al-cliente-chat-en-vivo\/\">chat en vivo personalizable y personalizable<\/a> con cada plan. Este chat en vivo le permite hablar con sus clientes en tiempo real. Tener un chat en vivo permite a sus agentes atender mejor a sus clientes y poder crear tickets inmediatamente desde la conversaci\u00f3n que est\u00e1n teniendo con un cliente.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5bdf5ec e-con-full e-flex e-con e-child\" data-id=\"5bdf5ec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-929ccf7 elementor-widget elementor-widget-image\" data-id=\"929ccf7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"473\" height=\"632\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/NeutralLiveChat.webp\" class=\"attachment-large size-large wp-image-169219\" alt=\"software personalizado de chat en vivo para clientes\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/NeutralLiveChat.webp 473w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/NeutralLiveChat-225x300.webp 225w\" sizes=\"(max-width: 473px) 100vw, 473px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-28b15bd e-flex e-con-boxed e-con e-parent\" data-id=\"28b15bd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-204d130 e-con-full e-flex e-con e-child\" data-id=\"204d130\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8cda050 elementor-widget elementor-widget-image\" data-id=\"8cda050\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"672\" height=\"803\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/IT-Form.webp\" class=\"attachment-medium_large size-medium_large wp-image-256071\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/IT-Form.webp 672w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/IT-Form-251x300.webp 251w\" sizes=\"(max-width: 672px) 100vw, 672px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c56a36d e-con-full e-flex e-con e-child\" data-id=\"c56a36d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ee9624 elementor-widget elementor-widget-heading\" data-id=\"6ee9624\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Formularios web<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-219d7f1 elementor-widget elementor-widget-text-editor\" data-id=\"219d7f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Se pueden crear formularios web personalizables para cada tipo de ticket \u00fanico. Estos formularios de creaci\u00f3n de tickets de autoservicio permiten a sus clientes completar los detalles que necesita y enviar solicitudes al agente adecuado. Esto libera tiempo para que sus agentes reciban toda la informaci\u00f3n que necesitan de inmediato para comenzar a trabajar en el ticket. Las automatizaciones pueden organizar estos tickets entrantes en el proyecto o las cajas correspondientes para que sus agentes no tengan que organizarlos manualmente.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0d31c0a e-flex e-con-boxed e-con e-parent\" data-id=\"0d31c0a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8a86c18 e-con-full e-flex e-con e-child\" data-id=\"8a86c18\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d1330ea elementor-widget elementor-widget-heading\" data-id=\"d1330ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Portal del Cliente<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3f85d3 elementor-widget elementor-widget-text-editor\" data-id=\"c3f85d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Un portal de clientes dedicado permite a sus clientes realizar un seguimiento del estado de sus solicitudes. Las herramientas integradas permiten al cliente buscar o filtrar tickets, ver el estado del ticket, seguir un ticket y, por supuesto, enviar nuevas solicitudes. Brindar a sus clientes m\u00e1s libertad y control genera un mejor servicio al cliente y disminuye las solicitudes que recibe su mesa de ayuda con respecto a las actualizaciones del estado de los tickets, las preguntas frecuentes y los procedimientos.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7ca290d e-con-full e-flex e-con e-child\" data-id=\"7ca290d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ae42622 elementor-widget elementor-widget-image\" data-id=\"ae42622\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"997\" height=\"589\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Portal.webp\" class=\"attachment-large size-large wp-image-262874\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Portal.webp 997w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Portal-300x177.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Portal-768x454.webp 768w\" sizes=\"(max-width: 997px) 100vw, 997px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7b87c26 e-flex e-con-boxed e-con e-parent\" data-id=\"7b87c26\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3d05f78 e-con-full e-flex e-con e-child\" data-id=\"3d05f78\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-94ca09a elementor-widget elementor-widget-image\" data-id=\"94ca09a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"590\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/08\/Marketing-Knowledgebase-768x590.webp\" class=\"attachment-medium_large size-medium_large wp-image-238735\" alt=\"base de conocimientos de autoservicio del cliente\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/08\/Marketing-Knowledgebase-768x590.webp 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/08\/Marketing-Knowledgebase-300x230.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/08\/Marketing-Knowledgebase.webp 936w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-25ba0d1 e-con-full e-flex e-con e-child\" data-id=\"25ba0d1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b966a61 elementor-widget elementor-widget-heading\" data-id=\"b966a61\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Base de conocimientos <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b0b2be5 elementor-widget elementor-widget-text-editor\" data-id=\"b0b2be5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tOneDesk le permite crear una base de conocimientos dedicada o varias bases de conocimientos. Habilite la base de conocimiento para proporcionar respuestas a las preguntas m\u00e1s frecuentes de sus clientes o gu\u00edas pr\u00e1cticas detalladas. Esta <a href=\"https:\/\/onedesk.com\/self-service-best-practices\/\">aplicaci\u00f3n de autoservicio<\/a> permite a sus clientes buscar a trav\u00e9s de una colecci\u00f3n de art\u00edculos categorizados y encontrar f\u00e1cilmente la informaci\u00f3n que necesitan sin necesidad de ponerse en contacto con su equipo de soporte. Esto reduce el tiempo que su equipo dedica a responder preguntas y solicitudes de procedimientos.\n\n\u00bfServir a m\u00faltiples industrias o empresas? Simplemente cree bases de conocimiento individuales para cada uno para que nadie vea la informaci\u00f3n que no es relevante para ellos. Adem\u00e1s, cree una base de conocimientos para los procesos internos del equipo.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a4e5709 e-flex e-con-boxed e-con e-parent\" data-id=\"a4e5709\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-254daae e-con-full e-flex e-con e-child\" data-id=\"254daae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e1d7b2c elementor-widget elementor-widget-heading\" data-id=\"e1d7b2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Flujos de trabajo de emisi\u00f3n de tickets optimizados y automatizados<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2faf2dc e-flex e-con-boxed e-con e-parent\" data-id=\"2faf2dc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-89516d4 e-con-full e-flex e-con e-child\" data-id=\"89516d4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7129cfa elementor-widget elementor-widget-heading\" data-id=\"7129cfa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Capture autom\u00e1ticamente las solicitudes de los clientes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b949ca8 elementor-widget elementor-widget-text-editor\" data-id=\"b949ca8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk le permite administrar todos los tickets de clientes entrantes a trav\u00e9s de nuestro flujo de tickets multicanal interconectado. Los tickets se canalizan autom\u00e1ticamente a su OneDesk desde correos electr\u00f3nicos y formularios web personalizables. Esto le permite capturar solicitudes y asegurarse de que no se pierda ninguna comunicaci\u00f3n. OneDesk automatiza:<\/p>\n<p><b>La captura de solicitudes<\/b> desde su propio correo electr\u00f3nico de soporte.<\/p>\n<p><strong>La creaci\u00f3n de tickets a partir de integraciones<\/strong> que pueden desencadenar una automatizaci\u00f3n en OneDesk.<\/p>\n<p>Los disparadores <strong>de integraciones (API)<\/strong> pueden crear una acci\u00f3n que crea un ticket en OneDesk.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-96549cb e-con-full e-flex e-con e-child\" data-id=\"96549cb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6896de8 elementor-widget elementor-widget-image\" data-id=\"6896de8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"682\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/pexels-life-of-pix-7974-1024x682.jpg\" class=\"attachment-large size-large wp-image-167371\" alt=\"Gu\u00eda r\u00e1pida: configuraci\u00f3n de OneDesk para usuarios finales internos y clientes externos\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/pexels-life-of-pix-7974-1024x682.jpg 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/pexels-life-of-pix-7974-300x200.jpg 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/pexels-life-of-pix-7974-768x512.jpg 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/pexels-life-of-pix-7974.jpg 1280w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d21f5f1 e-flex e-con-boxed e-con e-parent\" data-id=\"d21f5f1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-db1b37f e-con-full e-flex e-con e-child\" data-id=\"db1b37f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a44a395 elementor-widget elementor-widget-image\" data-id=\"a44a395\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"334\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-thisisengineering-3861958-500x334-1.jpg\" class=\"attachment-medium_large size-medium_large wp-image-131510\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-thisisengineering-3861958-500x334-1.jpg 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-thisisengineering-3861958-500x334-1-300x200.jpg 300w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bbb4dd8 e-con-full e-flex e-con e-child\" data-id=\"bbb4dd8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cf7949a elementor-widget elementor-widget-heading\" data-id=\"cf7949a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Aumente la productividad con la automatizaci\u00f3n del trabajo<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ed5963 elementor-widget elementor-widget-text-editor\" data-id=\"6ed5963\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk le permite optimizar su flujo de trabajo al automatizar el env\u00edo de respuestas y correos electr\u00f3nicos, la creaci\u00f3n y asignaci\u00f3n de tickets y m\u00e1s. Con potentes automatizaciones de flujo de trabajo, su mesa de ayuda puede funcionar sin problemas y sus agentes dedican menos tiempo a tareas repetitivas. Con las herramientas de automatizaci\u00f3n de OneDesk puede:<\/p>\n<p><b>Reduzca las tareas manuales y repetitivas<\/b> , como el cierre de tickets inactivos.<\/p>\n<p><b>Asigne boletos autom\u00e1ticamente<\/b> a agentes individuales, a un equipo o por turnos para garantizar que la carga de trabajo se distribuya de manera uniforme.<\/p>\n<p><b>Enrutamiento autom\u00e1tico<\/b> para enviar tickets a proyectos espec\u00edficos, asignar equipos y mantener una mejor organizaci\u00f3n del servicio de asistencia.<\/p>\n<p><b>Actualizaci\u00f3n autom\u00e1tica<\/b> de los estados de los tickets para realizar un mejor seguimiento del progreso realizado en los tickets.<\/p>\n<p><b>Respuestas enlatadas y plantillas de correo electr\u00f3nico<\/b> para automatizar las respuestas a preguntas y solicitudes frecuentes.<\/p>\n<p><b>Las acciones masivas personalizables,<\/b> tambi\u00e9n llamadas macros, se pueden guardar y utilizar para realizar acciones en varios tickets a la vez.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f6c26c5 e-flex e-con-boxed e-con e-parent\" data-id=\"f6c26c5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-70f5d7a e-con-full e-flex e-con e-child\" data-id=\"70f5d7a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-463cd58 elementor-widget elementor-widget-heading\" data-id=\"463cd58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Capture autom\u00e1ticamente las solicitudes de los clientes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc8fa9f elementor-widget elementor-widget-text-editor\" data-id=\"cc8fa9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Su panel de detalles de boletos est\u00e1 repleto de funciones y le permite administrarlas todas desde una pantalla de ventana:<\/p>\n<p><b>Subtareas:<\/b> le permiten realizar un seguimiento y definir el trabajo con m\u00e1s detalle<\/p>\n<p><b>Estados:<\/b> le mantendr\u00e1 informado sobre el estado actual del billete<\/p>\n<p><b>Barra de progreso:<\/b> le permite monitorear el progreso completado<\/p>\n<p><b>Temporizadores:<\/b> permita a sus agentes registrar el trabajo a medida que lo completan<\/p>\n<p><b>Hojas de tiempo:<\/b> permita que sus agentes realicen un seguimiento del trabajo completado e ingresen informaci\u00f3n detallada sobre el trabajo realizado<\/p>\n<p><b>Conversaciones internas:<\/b> mant\u00e9ngalos a usted y a su equipo en contacto con respecto al trabajo en el ticket<\/p>\n<p><b>Conversaciones orientadas al cliente:<\/b> le permiten responder directamente a sus clientes y realizar un seguimiento del historial de conversaciones<\/p>\n<p>\u00a1Y m\u00e1s!<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b328d67 e-con-full e-flex e-con e-child\" data-id=\"b328d67\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-da4a1b4 elementor-widget elementor-widget-image\" data-id=\"da4a1b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"674\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1.png\" class=\"attachment-large size-large wp-image-152022\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1.png 1000w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1-300x202.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1-768x518.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1-445x300.png 445w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1-255x172.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1-119x80.png 119w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1-59x40.png 59w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1-480x324.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1-500x337.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1-750x506.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/01-1-360x243.png 360w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e5f49c1 e-flex e-con-boxed e-con e-parent\" data-id=\"e5f49c1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8a7d4c5 e-con-full e-flex e-con e-child\" data-id=\"8a7d4c5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bc356ba elementor-widget elementor-widget-image\" data-id=\"bc356ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-photomix-company-106344-scaled.jpg\" class=\"attachment-medium_large size-medium_large wp-image-129417\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ce4f9ff e-con-full e-flex e-con e-child\" data-id=\"ce4f9ff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-959907c elementor-widget elementor-widget-heading\" data-id=\"959907c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Proporcione una atenci\u00f3n al cliente superior con acuerdos de nivel de servicio (SLA)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ee980e elementor-widget elementor-widget-text-editor\" data-id=\"2ee980e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLos acuerdos de nivel de servicio ayudan a mantener informados a sus agentes y clientes. Los SLA definen los tiempos de respuesta o resoluci\u00f3n para los tickets entrantes. En OneDesk, los SLA se pueden configurar seg\u00fan los requisitos de su negocio. Aseg\u00farese de que sus agentes cumplan con sus plazos con herramientas de SLA integradas que incluyen:\n<ul>\n \t<li>gesti\u00f3n de acuerdos de nivel de servicio<\/li>\n \t<li>Notificaciones de incumplimiento de SLA<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Sistema de tictac del servicio de asistencia Un poderoso marco de gesti\u00f3n de proyectos y servicio de asistencia creado para trabajar de la manera que usted lo hace.Capture, automatice y resuelva con la soluci\u00f3n de emisi\u00f3n de tickets del servicio de asistencia de OneDesk. Sign up free! Establece el orden en tu atenci\u00f3n al cliente [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"parent":151683,"menu_order":35,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-151946","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Sistema de tickets de asistencia t\u00e9cnica | Caracter\u00edsticas | Aplicaci\u00f3n de software OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk es un software de asistencia t\u00e9cnica y gesti\u00f3n de proyectos. El sistema de tickets de la mesa de ayuda de OneDesk es s\u00f3lido. Obtenga m\u00e1s informaci\u00f3n al respecto aqu\u00ed.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/es\/caracteristicas-indice\/helpdesk-ticketing-system\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sistema de tickets de asistencia t\u00e9cnica | Caracter\u00edsticas | Aplicaci\u00f3n de software OneDesk\" \/>\n<meta property=\"og:description\" content=\"OneDesk es un software de asistencia t\u00e9cnica y gesti\u00f3n de proyectos. El sistema de tickets de la mesa de ayuda de OneDesk es s\u00f3lido. Obtenga m\u00e1s informaci\u00f3n al respecto aqu\u00ed.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/es\/caracteristicas-indice\/helpdesk-ticketing-system\/\" \/>\n<meta property=\"og:site_name\" content=\"Un escritorio\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-20T20:54:17+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/three.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Sistema de tickets de asistencia t\u00e9cnica | Caracter\u00edsticas | Aplicaci\u00f3n de software OneDesk","description":"OneDesk es un software de asistencia t\u00e9cnica y gesti\u00f3n de proyectos. El sistema de tickets de la mesa de ayuda de OneDesk es s\u00f3lido. Obtenga m\u00e1s informaci\u00f3n al respecto aqu\u00ed.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/onedesk.com\/es\/caracteristicas-indice\/helpdesk-ticketing-system\/","og_locale":"es_ES","og_type":"article","og_title":"Sistema de tickets de asistencia t\u00e9cnica | Caracter\u00edsticas | Aplicaci\u00f3n de software OneDesk","og_description":"OneDesk es un software de asistencia t\u00e9cnica y gesti\u00f3n de proyectos. El sistema de tickets de la mesa de ayuda de OneDesk es s\u00f3lido. 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