{"id":152967,"date":"2021-12-16T21:07:16","date_gmt":"2021-12-16T21:07:16","guid":{"rendered":"https:\/\/onedesk.com\/indice-de-caracteristicas\/base-de-conocimientos\/"},"modified":"2023-08-08T19:01:03","modified_gmt":"2023-08-08T19:01:03","slug":"base-de-conocimientos","status":"publish","type":"page","link":"https:\/\/onedesk.com\/es\/caracteristicas-indice\/base-de-conocimientos\/","title":{"rendered":"Base de conocimientos"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"152967\" class=\"elementor elementor-152967 elementor-100962\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-219fdcbb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"219fdcbb\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-63854f1d\" data-id=\"63854f1d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7d452452 elementor-widget elementor-widget-heading\" data-id=\"7d452452\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Base de conocimientos Aplicaci\u00f3n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-67def6e0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"67def6e0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1eb845d1\" data-id=\"1eb845d1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-10c903d5 elementor-widget elementor-widget-text-editor\" data-id=\"10c903d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<\/p>\n<p>Mejore la satisfacci\u00f3n del cliente y habilite el autoservicio con la herramienta de base de conocimientos de OneDesk.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a0dda9a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a0dda9a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-38f15a6\" data-id=\"38f15a6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3476cfb elementor-align-center elementor-widget elementor-widget-global elementor-global-161538 elementor-global-131872 elementor-widget-button\" data-id=\"3476cfb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/es\/registrate-gratis\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">\u00a1Reg\u00edstrate gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2f2961e4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2f2961e4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-56bdf6e\" data-id=\"56bdf6e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-baa017b elementor-widget elementor-widget-heading\" data-id=\"baa017b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Mantener informaci\u00f3n precisa y actualizada<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-452729bc elementor-widget elementor-widget-text-editor\" data-id=\"452729bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Los art\u00edculos de la base de conocimientos se pueden crear, actualizar y publicar f\u00e1cilmente desde OneDesk. Seguimiento o configuraci\u00f3n de notificaciones de cambios realizados en los art\u00edculos. Estas caracter\u00edsticas aseguran que su equipo proporcione la informaci\u00f3n m\u00e1s actualizada. Los art\u00edculos de la base de conocimiento pueden incluso tener im\u00e1genes, archivos adjuntos o videos incrustados.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-31c2ca09\" data-id=\"31c2ca09\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-698cb005 elementor-widget elementor-widget-image\" data-id=\"698cb005\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"572\" height=\"417\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/KBA2.png\" class=\"attachment-large size-large wp-image-100986\" alt=\"base de conocimientos\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/KBA2.png 572w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/KBA2-300x219.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/KBA2-412x300.png 412w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/KBA2-255x186.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/KBA2-110x80.png 110w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/KBA2-55x40.png 55w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/KBA2-480x350.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/KBA2-500x365.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/KBA2-360x262.png 360w\" sizes=\"(max-width: 572px) 100vw, 572px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4942f1e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4942f1e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e4afc44\" data-id=\"e4afc44\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-deaf4fa elementor-widget elementor-widget-image\" data-id=\"deaf4fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"936\" height=\"719\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/08\/Marketing-Knowledgebase.webp\" class=\"attachment-large size-large wp-image-238735\" alt=\"base de conocimientos de autoservicio del cliente\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/08\/Marketing-Knowledgebase.webp 936w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/08\/Marketing-Knowledgebase-300x230.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/08\/Marketing-Knowledgebase-768x590.webp 768w\" sizes=\"(max-width: 936px) 100vw, 936px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ba94ca3\" data-id=\"ba94ca3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4a9c888 elementor-widget elementor-widget-heading\" data-id=\"4a9c888\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Herramienta de b\u00fasqueda de la base de conocimientos para el autoservicio<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70465d95 elementor-widget elementor-widget-text-editor\" data-id=\"70465d95\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Los clientes no quieren tener que comunicarse constantemente con usted para obtener respuestas a sus preguntas. Mejore la experiencia de sus clientes mediante el uso de una base de conocimientos, donde pueden autoservicio para encontrar la informaci\u00f3n que necesitan. Muchos clientes prefieren buscar respuestas por su cuenta. La herramienta de la base de conocimientos de OneDesk permite a sus clientes buscar en su base de datos de art\u00edculos para encontrar las respuestas que buscan.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-55503683 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"55503683\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-33212145\" data-id=\"33212145\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4ab36c1 elementor-widget elementor-widget-heading\" data-id=\"4ab36c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ahorre tiempo para su equipo de soporte<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9048b0e elementor-widget elementor-widget-text-editor\" data-id=\"9048b0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Su <a href=\"https:\/\/onedesk.com\/es\/caracteristicas-indice\/helpdesk-ticketing-system\/\">equipo<\/a> de soporte t\u00e9cnico no tiene tiempo para escribir respuestas precisas y detalladas a todas las consultas de los clientes. Ah\u00ed es donde el uso de la base de conocimientos de OneDesk puede ahorrarles tiempo. Los agentes pueden buscar en la base de datos y simplemente vincular a un art\u00edculo preescrito y seleccionado cuya precisi\u00f3n se ha verificado. Esto les ahorra tiempo al brindar atenci\u00f3n al cliente y garantiza que el cliente obtenga informaci\u00f3n y ayuda de la mejor calidad.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-44214b9e\" data-id=\"44214b9e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-16ce2141 elementor-widget elementor-widget-image\" data-id=\"16ce2141\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"963\" height=\"1024\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/link-to-KBA-963x1024.png\" class=\"attachment-large size-large wp-image-152460\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/link-to-KBA-963x1024.png 963w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/link-to-KBA-282x300.png 282w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/link-to-KBA-768x816.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/link-to-KBA-847x900.png 847w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/link-to-KBA-255x271.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/link-to-KBA-75x80.png 75w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/link-to-KBA-38x40.png 38w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/link-to-KBA-480x510.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/link-to-KBA-500x531.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/link-to-KBA-750x797.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/link-to-KBA-360x383.png 360w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/link-to-KBA.png 1413w\" sizes=\"(max-width: 963px) 100vw, 963px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7bd9e33 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7bd9e33\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-06f8fc2\" data-id=\"06f8fc2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-006215b elementor-widget elementor-widget-image\" data-id=\"006215b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"893\" height=\"582\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/10\/KB-Configuration.webp\" class=\"attachment-large size-large wp-image-241632\" alt=\"knowledge base customization\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/10\/KB-Configuration.webp 893w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/10\/KB-Configuration-300x196.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/10\/KB-Configuration-768x501.webp 768w\" sizes=\"(max-width: 893px) 100vw, 893px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-385f793\" data-id=\"385f793\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-109c0be elementor-widget elementor-widget-heading\" data-id=\"109c0be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Una aplicaci\u00f3n de base de conocimiento personalizable<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2030234 elementor-widget elementor-widget-text-editor\" data-id=\"2030234\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Configure los art\u00edculos y las categor\u00edas que mejor se adapten a las necesidades de su empresa. Configure los colores y logotipos de su base de conocimiento para que se adapte a su marca. Incluya la base de conocimientos en el <a href=\"https:\/\/onedesk.com\/es\/caracteristicas-indice\/widget-web\/\">widget web integrable<\/a> , proporcione un v\u00ednculo directo o ins\u00e9rtelo en un iFrame.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ad9119d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ad9119d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9a6154e\" data-id=\"9a6154e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5b7884b elementor-widget elementor-widget-heading\" data-id=\"5b7884b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Base de conocimiento abierta o privada<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66a41f3 elementor-widget elementor-widget-text-editor\" data-id=\"66a41f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Puede solicitar a los clientes que inicien sesi\u00f3n antes de acceder a los art\u00edculos de la base de conocimiento o mantener sus art\u00edculos p\u00fablicos para todos. Puede permitir que cualquier cliente se registre o invitarlo personalmente. Con la capacidad de crear tambi\u00e9n m\u00faltiples bases de conocimientos, puede configurar la herramienta de base de conocimientos de OneDesk para que se ajuste a las necesidades \u00fanicas de su empresa.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-78af02d\" data-id=\"78af02d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b866328 elementor-widget elementor-widget-image\" data-id=\"b866328\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"585\" height=\"570\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Education-Knowledgebase.webp\" class=\"attachment-large size-large wp-image-237010\" alt=\"education knowledge base\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Education-Knowledgebase.webp 585w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Education-Knowledgebase-300x292.webp 300w\" sizes=\"(max-width: 585px) 100vw, 585px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9c9fcea elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9c9fcea\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e28dc15\" data-id=\"e28dc15\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-24599d7 elementor-widget elementor-widget-image\" data-id=\"24599d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"459\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/10\/KB-Categories-1024x459.webp\" class=\"attachment-large size-large wp-image-241645\" alt=\"multiple knowledge bases\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/10\/KB-Categories-1024x459.webp 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/10\/KB-Categories-300x135.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/10\/KB-Categories-768x344.webp 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/10\/KB-Categories.webp 1026w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9d08713\" data-id=\"9d08713\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fb0af31 elementor-widget elementor-widget-heading\" data-id=\"fb0af31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Una soluci\u00f3n de base de conocimiento interna o del cliente<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca4a3d4 elementor-widget elementor-widget-text-editor\" data-id=\"ca4a3d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00bfNecesita una base de conocimientos para ayudar en la incorporaci\u00f3n o para apoyar a su equipo en el desempe\u00f1o de sus funciones? La base de conocimientos de OneDesk tambi\u00e9n se puede utilizar internamente. Adem\u00e1s, OneDesk le permite crear <a href=\"https:\/\/onedesk.com\/es\/mejores-practicas-creacion-de-multiples-portales-y-bases-de-conocimiento\/\">m\u00faltiples bases de conocimiento<\/a> para que pueda ayudar a sus clientes y equipos.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1fe3e86 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1fe3e86\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-26fd43e\" data-id=\"26fd43e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-236fb11 elementor-widget elementor-widget-heading\" data-id=\"236fb11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Herramienta de base de conocimientos compatible con dispositivos m\u00f3viles <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-492be05 elementor-widget elementor-widget-text-editor\" data-id=\"492be05\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Los agentes pueden escribir, editar o publicar nuevos art\u00edculos incluso desde su tel\u00e9fono. Los clientes, por otro lado, pueden leer art\u00edculos desde cualquier lugar con la <a href=\"https:\/\/onedesk.com\/es\/caracteristicas-indice\/mobile-knowledgebase-onedesk\/\">aplicaci\u00f3n de base de conocimiento<\/a> compatible con dispositivos m\u00f3viles.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-491df52\" data-id=\"491df52\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c171f57 elementor-widget elementor-widget-image\" data-id=\"c171f57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"451\" height=\"766\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/mobile-knowledgebase.webp\" class=\"attachment-medium_large size-medium_large wp-image-238298\" alt=\"base de conocimientos de autoservicio m\u00f3vil\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/mobile-knowledgebase.webp 451w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/mobile-knowledgebase-177x300.webp 177w\" sizes=\"(max-width: 451px) 100vw, 451px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-80379b8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"80379b8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ebcdf06\" data-id=\"ebcdf06\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f08e118 elementor-widget elementor-widget-heading\" data-id=\"f08e118\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Recursos de aprendizaje<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-16dc272 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"16dc272\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-fd2b80c\" data-id=\"fd2b80c\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1f9d995 elementor-widget elementor-widget-heading\" data-id=\"1f9d995\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-dc97b26b-c8ff-41d0-8814-6d655b23cfbb\">Uso de la base de conocimientos<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb61431 elementor-widget elementor-widget-text-editor\" data-id=\"fb61431\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Obtenga informaci\u00f3n sobre c\u00f3mo crear y configurar su aplicaci\u00f3n de base de conocimiento en OneDesk.<\/p>\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-dc97b26b-c8ff-41d0-8814-6d655b23cfbb\"><strong>Lee mas&gt;&gt;&nbsp;<\/strong><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-10e1b99\" data-id=\"10e1b99\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fe9d677 elementor-widget elementor-widget-heading\" data-id=\"fe9d677\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-7a3840c6-221a-4c0c-a218-aec736fcdc51\">Widget web<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3cf08b5 elementor-widget elementor-widget-text-editor\" data-id=\"3cf08b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Obtenga informaci\u00f3n sobre el uso del widget del sitio web, que brinda a los clientes canales de soporte desde su sitio web.<\/p>\n<p><strong><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-7a3840c6-221a-4c0c-a218-aec736fcdc51\">Lee mas&gt;&gt;<\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-1843e5e\" data-id=\"1843e5e\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1015d31 elementor-widget elementor-widget-heading\" data-id=\"1015d31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-1b1517ea-b0e6-41a5-963b-91ab78e84aff\">Agregar aplicaciones de clientes a su sitio web<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73d294e elementor-widget elementor-widget-text-editor\" data-id=\"73d294e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Aprenda a agregar la base de conocimientos u otras aplicaciones de clientes a su sitio web.<\/p>\n<p><strong><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-1b1517ea-b0e6-41a5-963b-91ab78e84aff\">Lee mas&gt;&gt;<\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-641bb93 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"641bb93\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-96237b5\" data-id=\"96237b5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6d9fb7a elementor-align-center elementor-widget elementor-widget-global elementor-global-161538 elementor-global-131872 elementor-widget-button\" data-id=\"6d9fb7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/es\/registrate-gratis\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">\u00a1Reg\u00edstrate gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Base de conocimientos Aplicaci\u00f3n Mejore la satisfacci\u00f3n del cliente y habilite el autoservicio con la herramienta de base de conocimientos de OneDesk. Sign up free! Mantener informaci\u00f3n precisa y actualizada Los art\u00edculos de la base de conocimientos se pueden crear, actualizar y publicar f\u00e1cilmente desde OneDesk. 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