{"id":154012,"date":"2021-12-17T19:35:40","date_gmt":"2021-12-17T19:35:40","guid":{"rendered":"https:\/\/onedesk.com\/indice-de-caracteristicas\/gestion-de-sla\/"},"modified":"2023-08-08T19:22:22","modified_gmt":"2023-08-08T19:22:22","slug":"gestion-de-sla","status":"publish","type":"page","link":"https:\/\/onedesk.com\/es\/caracteristicas-indice\/gestion-de-sla\/","title":{"rendered":"Gesti\u00f3n de SLA"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"154012\" class=\"elementor elementor-154012 elementor-82928\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5a4cf125 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5a4cf125\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7fc6126e\" data-id=\"7fc6126e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5bc45bb4 elementor-widget elementor-widget-heading\" data-id=\"5bc45bb4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Gesti\u00f3n de SLA<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5838f643 elementor-widget elementor-widget-text-editor\" data-id=\"5838f643\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Optimice su servicio de atenci\u00f3n al cliente y soporte con la administraci\u00f3n de OneDesk SLA.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83a5d59 elementor-align-center elementor-widget elementor-widget-global elementor-global-161538 elementor-global-131872 elementor-widget-button\" data-id=\"83a5d59\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/es\/registrate-gratis\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">\u00a1Reg\u00edstrate gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-68222c5d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"68222c5d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-46de567f\" data-id=\"46de567f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5efbfa15 elementor-widget elementor-widget-image\" data-id=\"5efbfa15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"129\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/customer-support-768x129.png\" class=\"attachment-medium_large size-medium_large wp-image-82974\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/customer-support-768x129.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/customer-support-300x50.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/customer-support-1024x172.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/customer-support-1140x192.png 1140w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/customer-support-255x43.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/customer-support-476x80.png 476w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/customer-support-238x40.png 238w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/customer-support-480x81.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/customer-support-500x84.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/customer-support-750x126.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/customer-support-360x60.png 360w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/customer-support.png 1500w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-10ce3053 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"10ce3053\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-60baab78\" data-id=\"60baab78\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-31ce6ae4 elementor-widget elementor-widget-text-editor\" data-id=\"31ce6ae4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Las pol\u00edticas de acuerdos de nivel de servicio (SLA) lo ayudan a mejorar el servicio al cliente. Tener acuerdos de nivel de servicio le permite medir y mejorar la capacidad de respuesta del equipo de atenci\u00f3n al cliente y aumentar la satisfacci\u00f3n del cliente. A menudo son un componente cr\u00edtico de la atenci\u00f3n al cliente eficaz.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-306acfe5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"306acfe5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f75dcda\" data-id=\"f75dcda\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-00dd678 elementor-widget elementor-widget-heading\" data-id=\"00dd678\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Gesti\u00f3n de SLA personalizable de OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e0f87f2 elementor-widget elementor-widget-text-editor\" data-id=\"e0f87f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>El uso de los SLA de OneDesk le permite:<\/p>\n<ul>\n<li aria-level=\"1\">Entregar objetivos de servicio superiores<\/li>\n<li aria-level=\"1\">Garantizar respuestas oportunas a las solicitudes de los clientes.<\/li>\n<li aria-level=\"1\">Eval\u00fae su nivel de apoyo<\/li>\n<li aria-level=\"1\">Define pol\u00edticas que cubran tus tiempos de respuesta y resoluci\u00f3n de tickets<\/li>\n<li aria-level=\"1\">Asociar autom\u00e1ticamente los tickets entrantes con una pol\u00edtica<\/li>\n<li aria-level=\"1\">Notificar a los agentes asignados sobre las pr\u00f3ximas infracciones de boletos<\/li>\n<\/ul>\n<p>Puede definir la pol\u00edtica, asignar tickets a esa pol\u00edtica y notificar a los miembros de su equipo antes de que infrinjan la pol\u00edtica.<\/p>\n<p><b>Primera Respuesta:<\/b> Este es el tiempo entre la recepci\u00f3n del ticket y la primera respuesta enviada al solicitante.<\/p>\n<p><strong>Pr\u00f3xima respuesta:<\/strong> Este es el tiempo entre la primera respuesta y la segunda respuesta.<\/p>\n<p>Respuesta peri\u00f3dica: Este es el tiempo entre respuestas posteriores.<\/p>\n<p><strong>Solicitante Espera:<\/strong> Este es el tiempo total que el solicitante (cliente) espera la respuesta de un agente. Esto sigue aumentando a medida que el cliente espera una respuesta. Tenga en cuenta que este tiempo no incluye el tiempo que est\u00e1 esperando al cliente.<\/p>\n<p><strong>Trabajo del agente:<\/strong> Agente de trabajo. Este es el n\u00famero de horas-hombre de trabajo real gastadas en el boleto.<\/p>\n<p><strong>Resoluci\u00f3n:<\/strong> este es el tiempo hasta que el ticket pasa a un estado &#8220;terminado&#8221;.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-63bcd45e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"63bcd45e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2cb55a3c\" data-id=\"2cb55a3c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-49a4bcc6 elementor-widget elementor-widget-heading\" data-id=\"49a4bcc6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Establecer expectativas<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30f75323 elementor-widget elementor-widget-text-editor\" data-id=\"30f75323\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Los SLA le permiten definir el nivel de servicio que brinda a sus clientes, incluido el tiempo de respuesta del agente, el tiempo de resoluci\u00f3n y el costo de los servicios.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2f7271 elementor-widget elementor-widget-heading\" data-id=\"f2f7271\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Crear objetivos de servicio<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6589caf elementor-widget elementor-widget-text-editor\" data-id=\"6589caf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Aseg\u00farese de que sus agentes de soporte cumplan con las expectativas de nivel de servicio del cliente para mantener la satisfacci\u00f3n del cliente.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-215789e elementor-widget elementor-widget-heading\" data-id=\"215789e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Definir l\u00edmites de tiempo<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d7cf39b elementor-widget elementor-widget-text-editor\" data-id=\"d7cf39b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Asegure a sus clientes que pueden esperar un servicio de manera oportuna. Esto conduce a la consistencia de la respuesta del agente y a una mayor satisfacci\u00f3n del cliente.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3f3c1807\" data-id=\"3f3c1807\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4ff5ad0 elementor-widget elementor-widget-image\" data-id=\"4ff5ad0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"814\" height=\"528\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA.png\" class=\"attachment-large size-large wp-image-186411\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA.png 814w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-300x195.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-768x498.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-463x300.png 463w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-255x165.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-123x80.png 123w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-62x40.png 62w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-480x311.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-500x324.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-750x486.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-360x234.png 360w\" sizes=\"(max-width: 814px) 100vw, 814px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-33bdfd23 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"33bdfd23\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-79ab6b5\" data-id=\"79ab6b5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-350e6b9 elementor-widget elementor-widget-image\" data-id=\"350e6b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"739\" height=\"317\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/slbreaches.webp\" class=\"attachment-large size-large wp-image-168906\" alt=\"soporte de acuerdo de nivel de servicio\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/slbreaches.webp 739w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/slbreaches-300x129.webp 300w\" sizes=\"(max-width: 739px) 100vw, 739px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1ed6e1be\" data-id=\"1ed6e1be\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-75af220 elementor-widget elementor-widget-heading\" data-id=\"75af220\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Obtenga una ventaja competitiva<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50a56fae elementor-widget elementor-widget-text-editor\" data-id=\"50a56fae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>El uso de SLA como proveedor de servicios le permite destacarse entre sus competidores. No todos los proveedores de servicios est\u00e1n dispuestos a ofrecer acuerdos de nivel de servicio y, al tener SLA, les asegura a sus clientes que est\u00e1 dedicado a brindar una excelente atenci\u00f3n al cliente de manera oportuna.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-00dc2af elementor-widget elementor-widget-heading\" data-id=\"00dc2af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Eval\u00fae su nivel de apoyo<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1fe0a6e elementor-widget elementor-widget-text-editor\" data-id=\"1fe0a6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk le permite evaluar su nivel de soporte mediante vistas que muestran incumplimientos de SLA, tickets con o sin SLA, el servicio y la carga de trabajo de un agente de soporte individual, y m\u00e1s.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29ff8d3 elementor-widget elementor-widget-heading\" data-id=\"29ff8d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Obtenga una fuente de ingresos adicional<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-01d0b72 elementor-widget elementor-widget-text-editor\" data-id=\"01d0b72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>No solo puede brindar un mejor servicio al establecer SLA, sino que tambi\u00e9n puede aumentar las ventas de estos servicios. Puede definir diferentes niveles de soporte que pueden ser una nueva fuente de ingresos para usted. Permita que sus clientes paguen m\u00e1s para obtener una atenci\u00f3n al cliente m\u00e1s r\u00e1pida.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-d3eb660 e-flex e-con-boxed e-con e-parent\" data-id=\"d3eb660\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-abb7892 elementor-widget elementor-widget-heading\" data-id=\"abb7892\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/onedesk.com\/es\/registrate-gratis\/\">Pruebe OneDesk gratis<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c23db87 elementor-widget elementor-widget-text-editor\" data-id=\"c23db87\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pru\u00e9belo gratis durante 14 d\u00edas. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f890894 elementor-align-center elementor-widget elementor-widget-global elementor-global-161538 elementor-global-131872 elementor-widget-button\" data-id=\"f890894\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/es\/registrate-gratis\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">\u00a1Reg\u00edstrate gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e4ff8b7 e-flex e-con-boxed e-con e-parent\" data-id=\"e4ff8b7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bb2d643 elementor-widget elementor-widget-heading\" data-id=\"bb2d643\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">M\u00e1s del blog de OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f807e59 uael-post__arrow-outside elementor-widget elementor-widget-uael-posts\" data-id=\"f807e59\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;card_slides_to_show&quot;:3,&quot;card_slides_to_show_tablet&quot;:2,&quot;card_slides_to_show_mobile&quot;:1}\" data-widget_type=\"uael-posts.card\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"uael-post__header\">\n\t\t\t\t\t<\/div>\n\t\t<div class=\"uael-post__body\">\n\t\t\t\n\t\t\n\t\t<div class=\"uael-post-grid uael-posts\" data-query-type=\"custom\" data-structure=\"carousel\" data-layout=\"\" data-page=\"154012\" data-skin=\"card\" data-filter-default=\"\" data-offset-top=\"30\" data-post_slider=\"{&quot;slidesToShow&quot;:3,&quot;slidesToScroll&quot;:1,&quot;autoplaySpeed&quot;:5000,&quot;autoplay&quot;:true,&quot;infinite&quot;:true,&quot;pauseOnHover&quot;:true,&quot;speed&quot;:500,&quot;arrows&quot;:true,&quot;dots&quot;:true,&quot;rtl&quot;:false,&quot;prevArrow&quot;:&quot;&lt;button type=\\&quot;button\\&quot; data-role=\\&quot;none\\&quot; class=\\&quot;slick-prev\\&quot; aria-label=\\&quot;Previous\\&quot; tabindex=\\&quot;0\\&quot; role=\\&quot;button\\&quot;&gt;&lt;i class=\\&quot;fa fa-angle-left\\&quot;&gt;&lt;\\\/i&gt;&lt;\\\/button&gt;&quot;,&quot;nextArrow&quot;:&quot;&lt;button type=\\&quot;button\\&quot; data-role=\\&quot;none\\&quot; class=\\&quot;slick-next\\&quot; aria-label=\\&quot;Next\\&quot; tabindex=\\&quot;0\\&quot; role=\\&quot;button\\&quot;&gt;&lt;i class=\\&quot;fa fa-angle-right\\&quot;&gt;&lt;\\\/i&gt;&lt;\\\/button&gt;&quot;,&quot;responsive&quot;:[{&quot;breakpoint&quot;:1024,&quot;settings&quot;:{&quot;slidesToShow&quot;:2,&quot;slidesToScroll&quot;:2}},{&quot;breakpoint&quot;:767,&quot;settings&quot;:{&quot;slidesToShow&quot;:1,&quot;slidesToScroll&quot;:1}}]}\" data-equal-height=\"\" data-post-count=\"2\">\n\n\t\t\t\t\t\t\t<div class=\"uael-post-grid__inner uael-post__columns-3 uael-post__columns-tablet-2 uael-post__columns-mobile-1\">\n\t\t\t\n<div class=\"uael-post-wrapper   4.-aplicaciones-industriales 6.-laboratorio-de-helpdesk \">\n\t<div class=\"uael-post__bg-wrap\">\n\n\t\t\t\t\n\t\t<div class=\"uael-post__inner-wrap uael-post__noimage\">\n\n\t\t\n\t\t\t\n\t\t\t<div class=\"uael-post__content-wrap\">\n\n\t\t\t\t\t<h4 class=\"uael-post__title\">\n\n\t\t\n\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/es\/como-una-empresa-de-software-utiliza-un-escritorio-para-administrar-sus-acuerdos-de-nivel-de-servicio\/\" target=\"_self\">\n\t\t\t\tC\u00f3mo una empresa de software utiliza OneDesk para gestionar sus acuerdos de nivel de servicio\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t<div class=\"uael-post__separator\"><\/div>\n\t\t<div class=\"uael-post__excerpt\">\n\t\t\tUn acuerdo de nivel de servicio (SLA) es una obligaci\u00f3n contractual entre un proveedor de servicios y uno de sus clientes. Un SLA puede incluir ...\t\t<\/div>\n\n\t\t\t\t\t<a class=\"uael-post__read-more elementor-button\" href=\"https:\/\/onedesk.com\/es\/como-una-empresa-de-software-utiliza-un-escritorio-para-administrar-sus-acuerdos-de-nivel-de-servicio\/\" target=\"_self\" aria-labelledby=\"uael-post-76550\">\n\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-left\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-button-text\" id=uael-post-76550>Leer m\u00e1s \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n<div class=\"uael-post-wrapper   1.-c\u00f3mo-utilizar-onedesk 6.-laboratorio-de-helpdesk \">\n\t<div class=\"uael-post__bg-wrap\">\n\n\t\t\t\t\n\t\t<div class=\"uael-post__inner-wrap uael-post__noimage\">\n\n\t\t\n\t\t\t\n\t\t\t<div class=\"uael-post__content-wrap\">\n\n\t\t\t\t\t<h4 class=\"uael-post__title\">\n\n\t\t\n\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/es\/mejorando-los-tiempos-de-respuesta-de-su-servicio-de-ayuda\/\" target=\"_self\">\n\t\t\t\tMejorar los tiempos de respuesta de su servicio de asistencia mediante SLA\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t<div class=\"uael-post__separator\"><\/div>\n\t\t<div class=\"uael-post__excerpt\">\n\t\t\t\u00bfQu\u00e9 son los SLA? Los acuerdos de nivel de servicio (SLA) son pol\u00edticas que definen el nivel de servicio que ofrece. Estas pol\u00edticas generalmente codifican ...\t\t<\/div>\n\n\t\t\t\t\t<a class=\"uael-post__read-more elementor-button\" href=\"https:\/\/onedesk.com\/es\/mejorando-los-tiempos-de-respuesta-de-su-servicio-de-ayuda\/\" target=\"_self\" aria-labelledby=\"uael-post-73645\">\n\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-left\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-button-text\" id=uael-post-73645>Leer m\u00e1s \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"uael-post__footer\">\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Gesti\u00f3n de SLA Optimice su servicio de atenci\u00f3n al cliente y soporte con la administraci\u00f3n de OneDesk SLA. Sign up free! Las pol\u00edticas de acuerdos de nivel de servicio (SLA) lo ayudan a mejorar el servicio al cliente. Tener acuerdos de nivel de servicio le permite medir y mejorar la capacidad de respuesta del equipo [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"parent":151683,"menu_order":38,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"_wpcom_ai_launchpad_contact_page":false,"_wpcom_ai_launchpad_events_page":false,"_wpcom_ai_launchpad_video_page":false,"_wpcom_ai_launchpad_portfolio_piece":false,"footnotes":""},"class_list":["post-154012","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.5 (Yoast SEO v28.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Gesti\u00f3n de SLA | OneDesk HelpDesk y aplicaci\u00f3n de gesti\u00f3n de proyectos<\/title>\n<meta name=\"description\" content=\"OneDesk es un software de asistencia t\u00e9cnica y gesti\u00f3n de proyectos. Las pol\u00edticas del Acuerdo de nivel de servicio (SLA) de OneDesk lo ayudan a mejorar el servicio al cliente.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/es\/caracteristicas-indice\/gestion-de-sla\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Gesti\u00f3n de SLA | OneDesk HelpDesk y aplicaci\u00f3n de gesti\u00f3n de proyectos\" \/>\n<meta property=\"og:description\" content=\"OneDesk es un software de asistencia t\u00e9cnica y gesti\u00f3n de proyectos. Las pol\u00edticas del Acuerdo de nivel de servicio (SLA) de OneDesk lo ayudan a mejorar el servicio al cliente.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/es\/caracteristicas-indice\/gestion-de-sla\/\" \/>\n<meta property=\"og:site_name\" content=\"Un escritorio\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:modified_time\" content=\"2023-08-08T19:22:22+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/customer-support-768x129.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Gesti\u00f3n de SLA | OneDesk HelpDesk y aplicaci\u00f3n de gesti\u00f3n de proyectos","description":"OneDesk es un software de asistencia t\u00e9cnica y gesti\u00f3n de proyectos. 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