{"id":154621,"date":"2021-12-20T15:14:37","date_gmt":"2021-12-20T15:14:37","guid":{"rendered":"https:\/\/onedesk.com\/indice-de-caracteristicas\/estados-configurables\/"},"modified":"2023-08-08T18:56:11","modified_gmt":"2023-08-08T18:56:11","slug":"estados-configurables","status":"publish","type":"page","link":"https:\/\/onedesk.com\/es\/caracteristicas-indice\/estados-configurables\/","title":{"rendered":"Estados configurables"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"154621\" class=\"elementor elementor-154621 elementor-118181\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7d1acf66 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7d1acf66\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7c310fcb\" data-id=\"7c310fcb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1867fd5a elementor-widget elementor-widget-heading\" data-id=\"1867fd5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Estados configurables<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-336a8368 elementor-widget elementor-widget-text-editor\" data-id=\"336a8368\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Personaliza tus flujos de trabajo<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f21edb6 elementor-align-center elementor-widget elementor-widget-global elementor-global-161538 elementor-global-131872 elementor-widget-button\" data-id=\"f21edb6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/es\/registrate-gratis\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">\u00a1Reg\u00edstrate gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f6f8089 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f6f8089\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-89a1314\" data-id=\"89a1314\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-442784a elementor-widget elementor-widget-image\" data-id=\"442784a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"709\" height=\"515\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/Ticket-status.png\" class=\"attachment-large size-large wp-image-142223\" alt=\"Estados de los tickets de problemas\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/Ticket-status.png 709w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/Ticket-status-300x218.png 300w\" sizes=\"(max-width: 709px) 100vw, 709px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3e3a4f2\" data-id=\"3e3a4f2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-83a5cd4 elementor-widget elementor-widget-heading\" data-id=\"83a5cd4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Crear y configurar estados de tareas o tickets<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-458fd91 elementor-widget elementor-widget-text-editor\" data-id=\"458fd91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Los estados indican el progreso de un ticket o una tarea. Pueden ayudar a su equipo a mantenerse actualizado, informado y encaminado. Sus <a href=\"https:\/\/onedesk.com\/it\/videos\/onedesk-per-iniziare-creazione-elemento-configurazione\/\">estados<\/a> en OneDesk son altamente configurables. Cree tantos estados como necesite, configure sus nombres, establezca un valor predeterminado e incluso codif\u00edquelos con colores.&nbsp;<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c9570d3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c9570d3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-badd687\" data-id=\"badd687\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d415002 elementor-widget elementor-widget-heading\" data-id=\"d415002\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Configurar flujos de trabajo para diferentes tipos de problemas o servicios<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11e31e3 elementor-widget elementor-widget-text-editor\" data-id=\"11e31e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Puede configurar m\u00faltiples <a href=\"https:\/\/onedesk.com\/es\/caracteristicas-indice\/tipos-configurables\/\">tipos de tareas o tickets<\/a> diferentes. Los tipos pueden representar los diferentes servicios, problemas o procedimientos que enfrenta su organizaci\u00f3n. El beneficio de los tipos es que cada uno puede tener un conjunto \u00fanico de estados. Esta caracter\u00edstica permite que cada servicio pase por sus propios flujos de trabajo.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b0cb301\" data-id=\"b0cb301\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ca73553 elementor-widget elementor-widget-image\" data-id=\"ca73553\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"549\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Configure-Tasks.webp\" class=\"attachment-large size-large wp-image-235781\" alt=\"configuraci\u00f3n de tareas\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Configure-Tasks.webp 1025w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Configure-Tasks-300x161.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Configure-Tasks-768x412.webp 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-831d767 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"831d767\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6639afa\" data-id=\"6639afa\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-19153c9 elementor-widget elementor-widget-image\" data-id=\"19153c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"857\" height=\"274\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/10\/Dependencies-Automation.webp\" class=\"attachment-large size-large wp-image-242122\" alt=\"task dependencies automation\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/10\/Dependencies-Automation.webp 857w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/10\/Dependencies-Automation-300x96.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/10\/Dependencies-Automation-768x246.webp 768w\" sizes=\"(max-width: 857px) 100vw, 857px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-04f334d\" data-id=\"04f334d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b69d6cb elementor-widget elementor-widget-heading\" data-id=\"b69d6cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Automatizaciones basadas en estado<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb2d199 elementor-widget elementor-widget-text-editor\" data-id=\"bb2d199\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>El <a href=\"https:\/\/onedesk.com\/es\/help-desk-automatizacion-ideas\/\">motor de automatizaci\u00f3n<\/a> de OneDesk es flexible y potente, lo que le permite realizar tareas o configurar flujos de trabajo. Puede cambiar autom\u00e1ticamente los estados seg\u00fan las condiciones o realizar acciones si un ticket\/tarea ingresa en un estado determinado.<\/p>\n<p>Por ejemplo, autom\u00e1ticamente:<\/p>\n<ul>\n<li>Env\u00ede un mensaje a su equipo si una tarea est\u00e1 lista para comenzar.<\/li>\n<li>Informar a un cliente que se est\u00e1 trabajando en su ticket.<\/li>\n<li>Cambie el estado a &#8216;esperando al agente&#8217; si un cliente publica una nueva respuesta.<\/li>\n<li>\u00a1y mucho m\u00e1s!<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-201181b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"201181b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7104971\" data-id=\"7104971\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-de0c059 elementor-widget elementor-widget-heading\" data-id=\"de0c059\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Recursos de aprendizaje<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-198dc9c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"198dc9c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-3d8a62c\" data-id=\"3d8a62c\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-517af34 elementor-widget elementor-widget-heading\" data-id=\"517af34\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-3a443249-1405-4b60-9c1c-a07659c1511d\">Configuraci\u00f3n de estados<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec6d45f elementor-widget elementor-widget-text-editor\" data-id=\"ec6d45f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Configure los nombres, el n\u00famero y el color de los estados de su ticket o tarea.<\/p>\n<p><strong><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-3a443249-1405-4b60-9c1c-a07659c1511d\">Aprende m\u00e1s&gt;&gt;<\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-5a60c38\" data-id=\"5a60c38\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-87b60d1 elementor-widget elementor-widget-heading\" data-id=\"87b60d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-26831a8b-29fb-4102-bc99-5b548dd77d8b\">Descripci\u00f3n general de tickets y tareas<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c32fa96 elementor-widget elementor-widget-text-editor\" data-id=\"c32fa96\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00bfCu\u00e1l es la diferencia entre tickets y tareas?<\/p>\n<p><strong><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-26831a8b-29fb-4102-bc99-5b548dd77d8b\">Aprende m\u00e1s&gt;&gt;<\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-9adcb3a\" data-id=\"9adcb3a\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-19543ea elementor-widget elementor-widget-heading\" data-id=\"19543ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/app.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-cdab4586-49a8-4c2d-9cdc-f1a0db3cce7c?customerAccess\">Acerca de los tipos de tickets\/tareas<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf7b6bb elementor-widget elementor-widget-text-editor\" data-id=\"bf7b6bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Cree tipos de tareas o tickets para reflejar sus flujos de trabajo \u00fanicos.<\/p>\n<p><strong><a href=\"https:\/\/app.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-cdab4586-49a8-4c2d-9cdc-f1a0db3cce7c?customerAccess\">Aprende m\u00e1s&gt;&gt;<\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Estados configurables Personaliza tus flujos de trabajo Sign up free! Crear y configurar estados de tareas o tickets Los estados indican el progreso de un ticket o una tarea. Pueden ayudar a su equipo a mantenerse actualizado, informado y encaminado. Sus estados en OneDesk son altamente configurables. 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