{"id":154677,"date":"2021-12-20T15:15:31","date_gmt":"2021-12-20T15:15:31","guid":{"rendered":"https:\/\/onedesk.com\/primeros-10-minutos-en-un-escritorio\/"},"modified":"2022-01-17T15:25:51","modified_gmt":"2022-01-17T15:25:51","slug":"primeros-10-minutos-en-un-escritorio","status":"publish","type":"page","link":"https:\/\/onedesk.com\/es\/primeros-10-minutos-en-un-escritorio\/","title":{"rendered":"Primeros 10 minutos en OneDesk"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"154677\" class=\"elementor elementor-154677 elementor-144069\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5544c0bd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5544c0bd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3ecdda03\" data-id=\"3ecdda03\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-45f7d5be elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"45f7d5be\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-2fa93bf\" data-id=\"2fa93bf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6356b97 elementor-widget elementor-widget-heading\" data-id=\"6356b97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Tabla de contenido<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a2398d elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"4a2398d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-4a2398d\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157403\"><a href=\"https:\/\/onedesk.com\/es\/primeros-10-minutos-en-un-escritorio\/\" class=\"elementor-item menu-link\">Primeros 10 minutos en OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157404\"><a href=\"https:\/\/onedesk.com\/es\/incorporando-a-su-equipo\/\" class=\"elementor-item menu-link\">Incorporaci\u00f3n de su equipo<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157405\"><a href=\"https:\/\/onedesk.com\/es\/suscribirse-volverse-profesional\/\" class=\"elementor-item menu-link\">Suscribirse y volverse profesional<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157454\"><a href=\"https:\/\/onedesk.com\/es\/yendo-en-vivo-a-los-clientes\/\" class=\"elementor-item menu-link\">Puesta en marcha para los clientes<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157455\"><a href=\"https:\/\/onedesk.com\/es\/flujos-de-trabajo-de-enrutamiento-de-tickets\/\" class=\"elementor-item menu-link\">Enrutamiento de tickets y flujos de trabajo<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157456\"><a href=\"https:\/\/onedesk.com\/es\/flujos-de-trabajo-de-tareas-de-gestion-de-proyectos\/\" class=\"elementor-item menu-link\">Gesti\u00f3n de proyectos y flujos de trabajo de tareas<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157457\"><a href=\"https:\/\/onedesk.com\/es\/comunicarse-con-los-clientes\/\" class=\"elementor-item menu-link\">Comunicarse con los clientes<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157458\"><a href=\"https:\/\/onedesk.com\/es\/trabajo-de-seguimiento\/\" class=\"elementor-item menu-link\">Seguimiento del trabajo<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-4a2398d\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157403\"><a href=\"https:\/\/onedesk.com\/es\/primeros-10-minutos-en-un-escritorio\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Primeros 10 minutos en OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157404\"><a href=\"https:\/\/onedesk.com\/es\/incorporando-a-su-equipo\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Incorporaci\u00f3n de su equipo<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157405\"><a href=\"https:\/\/onedesk.com\/es\/suscribirse-volverse-profesional\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Suscribirse y volverse profesional<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157454\"><a href=\"https:\/\/onedesk.com\/es\/yendo-en-vivo-a-los-clientes\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Puesta en marcha para los clientes<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157455\"><a href=\"https:\/\/onedesk.com\/es\/flujos-de-trabajo-de-enrutamiento-de-tickets\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Enrutamiento de tickets y flujos de trabajo<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157456\"><a href=\"https:\/\/onedesk.com\/es\/flujos-de-trabajo-de-tareas-de-gestion-de-proyectos\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Gesti\u00f3n de proyectos y flujos de trabajo de tareas<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157457\"><a href=\"https:\/\/onedesk.com\/es\/comunicarse-con-los-clientes\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Comunicarse con los clientes<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157458\"><a href=\"https:\/\/onedesk.com\/es\/trabajo-de-seguimiento\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Seguimiento del trabajo<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34dfc5c elementor-widget elementor-widget-heading\" data-id=\"34dfc5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Bucear m\u00e1s profundo<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8f2c60 elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"e8f2c60\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-e8f2c60\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157502\"><a href=\"https:\/\/onedesk.com\/es\/personalizar-tu-usuario-experiencia\/\" class=\"elementor-item menu-link\">Personalizaci\u00f3n de la experiencia de sus usuarios<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157503\"><a href=\"https:\/\/onedesk.com\/es\/personalizar-la-experiencia-de-sus-clientes\/\" class=\"elementor-item menu-link\">Personalizando la experiencia de sus clientes<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157504\"><a href=\"https:\/\/onedesk.com\/es\/administrar-usuarios\/\" class=\"elementor-item menu-link\">Administrar usuarios<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157505\"><a href=\"https:\/\/onedesk.com\/es\/gestion-de-clientes\/\" class=\"elementor-item menu-link\">Gesti\u00f3n de clientes<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157547\"><a href=\"https:\/\/onedesk.com\/es\/onedesk-knowledgebase\/\" class=\"elementor-item menu-link\">Base de conocimientos de OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157548\"><a href=\"https:\/\/onedesk.com\/es\/onedesk-live-chat\/\" class=\"elementor-item menu-link\">Chat en vivo de OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157549\"><a href=\"https:\/\/onedesk.com\/es\/onedesk-client-portal\/\" class=\"elementor-item menu-link\">Portal del cliente de OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157550\"><a href=\"https:\/\/onedesk.com\/es\/analitica\/\" class=\"elementor-item menu-link\">Anal\u00edtica<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-e8f2c60\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157502\"><a href=\"https:\/\/onedesk.com\/es\/personalizar-tu-usuario-experiencia\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Personalizaci\u00f3n de la experiencia de sus usuarios<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157503\"><a href=\"https:\/\/onedesk.com\/es\/personalizar-la-experiencia-de-sus-clientes\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Personalizando la experiencia de sus clientes<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157504\"><a href=\"https:\/\/onedesk.com\/es\/administrar-usuarios\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Administrar usuarios<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157505\"><a href=\"https:\/\/onedesk.com\/es\/gestion-de-clientes\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Gesti\u00f3n de clientes<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157547\"><a href=\"https:\/\/onedesk.com\/es\/onedesk-knowledgebase\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Base de conocimientos de OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157548\"><a href=\"https:\/\/onedesk.com\/es\/onedesk-live-chat\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Chat en vivo de OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157549\"><a href=\"https:\/\/onedesk.com\/es\/onedesk-client-portal\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Portal del cliente de OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157550\"><a href=\"https:\/\/onedesk.com\/es\/analitica\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Anal\u00edtica<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-706d34f9\" data-id=\"706d34f9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-36a94e98 elementor-widget elementor-widget-html\" data-id=\"36a94e98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2>Las aplicaciones de OneDesk<\/h2>\n<br>\n<p>OneDesk tiene algunas aplicaciones disponibles para su uso. Estas aplicaciones est\u00e1n interconectadas y ayudan a crear un flujo de trabajo m\u00e1s unificado entre los miembros de su equipo, los clientes y los gerentes.<\/p>\n<br>\n<h3>La aplicaci\u00f3n web<\/h3>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/09\/02-OneDesk-Application.png\" alt=\"The OneDesk Application\" width=\"600\"><\/center>\n<br>\n<p>La aplicaci\u00f3n web OneDesk es la aplicaci\u00f3n principal que contiene la mayor\u00eda de las funciones de OneDesk. Se accede a esta aplicaci\u00f3n utilizando un navegador web normal en su computadora. Todas las aplicaciones de OneDesk est\u00e1n disponibles en esta aplicaci\u00f3n web.<\/p>\n<p><strong>Nota: OneDesk funciona mejor en el navegador web Google Chrome.<\/strong><\/p>\n<br>\n<h3>Aplicaci\u00f3n m\u00f3vil OneDesk<\/h3>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/09\/03-OneDesk-Mobile-App.png\" alt=\"\" width=\"600\"><\/center>\n<br>\n<p>La aplicaci\u00f3n m\u00f3vil OneDesk se puede descargar en su tel\u00e9fono, lo que le permite a usted y a su equipo acceder a las asignaciones, responder a las preguntas de los clientes, recibir notificaciones sobre nuevas asignaciones y m\u00e1s. Esta aplicaci\u00f3n est\u00e1 disponible tanto para <a href=\"https:\/\/apps.apple.com\/us\/app\/onedesk\/id1140275352?ls=1\">IOS<\/a> como para <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.onedesk.odmobile&amp;hl=en\">Android<\/a> .<\/p>\n<br>\n<h3>Aplicaciones para clientes<\/h3>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min.png\" alt=\"customer apps cards\" width=\"600\" class=\"alignnone size-full wp-image-118943\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min.png 1310w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-300x131.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-1024x448.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-768x336.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-686x300.png 686w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-1140x499.png 1140w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-255x112.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-183x80.png 183w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-91x40.png 91w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-480x210.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-500x219.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-750x328.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-360x157.png 360w\" sizes=\"(max-width: 1310px) 100vw, 1310px\" \/><\/center>\n<br>\n<p>OneDesk le ofrece cuatro aplicaciones orientadas al cliente para usar. Estas aplicaciones permiten que sus clientes tengan diferentes formas de interactuar con usted. Puede colocar algunas o todas estas aplicaciones dentro de un widget de sitio web personalizable, lo que facilita la instalaci\u00f3n en su sitio web y la conexi\u00f3n con sus clientes.<\/p>\n<ul>\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-dc97b26b-c8ff-41d0-8814-6d655b23cfbb\">Base de conocimientos<\/a><\/li>\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-46b44d62-c0e2-4b4b-a912-a329ad82d3c5\">Soporte de chat en vivo<\/a><\/li>\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-f13f22a5-2cb6-41c8-a621-b28485dde2d8\">Portal del Cliente<\/a><\/li>\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-3c532b17-cb6a-4977-9cf1-b12a991e0b50\">Formularios de solicitud de soporte<\/a><\/li>\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-7a3840c6-221a-4c0c-a218-aec736fcdc51\">Widget de sitio web<\/a><\/li>\n<\/ul>\n<br>\n<h3>Navegando por OneDesk<\/h3>\n<br>\n<p>Mire un breve video que lo ayudar\u00e1 a obtener m\u00e1s informaci\u00f3n sobre c\u00f3mo navegar por OneDesk y lo que debe hacer para comenzar.<\/p>\n<br> \n<center><iframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/KhOXQP8favc\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen=\"\"><\/iframe><\/center>\n<br>\n<h3>Organizaci\u00f3n y estructura de OneDesk<\/h3>\n<p>OneDesk utiliza carteras, proyectos, carpetas y elementos para organizar y estructurar su trabajo.<\/p>\n<br>\n<center><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-82010\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Organization3.svg\" alt=\"portfolio structure\" width=\"618\" height=\"375\"><\/center>\n<br>\n<ol>\n \t<li><strong>ART\u00cdCULOS: sus tickets y tareas<\/strong>\nEstas son las cosas que est\u00e1 administrando y rastreando, como <em>tareas<\/em> o <em>tickets<\/em> . Tambi\u00e9n puede crear otros tipos si lo desea.<\/li>\n \t<li><strong>PROYECTOS - grupos de ART\u00cdCULOS<\/strong>\nEstos contienen colecciones de art\u00edculos. Representan cosas como <em>proyectos<\/em> y <em>colecciones de tickets<\/em> , pero puede crear otros tipos de proyectos si es necesario. Dentro de los proyectos, sus elementos se pueden colocar en una estructura de carpetas para mantenerlos organizados.<\/li>\n \t<li><strong>PORTAFOLIOS - grupos de PROYECTOS<\/strong>\nLas carteras contienen proyectos. \u00daselos para organizar proyectos relacionados o lanzamientos juntos. Puede anidar carteras a cualquier profundidad y un proyecto puede estar en m\u00e1s de una cartera, por lo que puede crear estructuras muy flexibles.<\/li>\n<\/ol>\n\n<p>Haga clic <a href=\"https:\/\/onedesk.com\/es\/comprension-proyectos-portafolios-carpetas-elementos\/\">aqu\u00ed<\/a> para obtener m\u00e1s informaci\u00f3n sobre c\u00f3mo OneDesk organiza su trabajo.<\/p>\n<br>\n<h3>Asistente de configuraci\u00f3n r\u00e1pida<\/h3>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/qucik-setup-wizard.png\" alt=\"\" width=\"800\" class=\"alignleft size-full wp-image-141383\"><\/center>\n<br>\n<p>OneDesk tiene un <a href=\"https:\/\/onedesk.com\/es\/asistente-de-configuracion-rapida\/\">asistente de configuraci\u00f3n r\u00e1pida<\/a> que debe seguir antes de continuar. Solo toma 5 minutos y es accesible cerca de la parte superior derecha de la aplicaci\u00f3n.<\/p>\n<br>\n<button class=\"guidebutton\" onclick=\"window.location.href='\/get-started-with-onedesk\/';\"><Previous{{{wpml_tag_126}}}\n{{{wpml_tag_127}}}Next ><\/button><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Tabla de contenido Bucear m\u00e1s profundo Las aplicaciones de OneDesk OneDesk tiene algunas aplicaciones disponibles para su uso. Estas aplicaciones est\u00e1n interconectadas y ayudan a crear un flujo de trabajo m\u00e1s unificado entre los miembros de su equipo, los clientes y los gerentes. La aplicaci\u00f3n web La aplicaci\u00f3n web OneDesk es la aplicaci\u00f3n principal que [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"_wpcom_ai_launchpad_contact_page":false,"_wpcom_ai_launchpad_events_page":false,"_wpcom_ai_launchpad_video_page":false,"_wpcom_ai_launchpad_portfolio_piece":false,"footnotes":""},"class_list":["post-154677","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Primeros pasos | OneDesk HelpDesk y gu\u00eda de incorporaci\u00f3n de PM<\/title>\n<meta name=\"description\" content=\"OneDesk es software de asistencia t\u00e9cnica y software de gesti\u00f3n de proyectos en una sola aplicaci\u00f3n. Estos son los primeros pasos que debe seguir para configurar su espacio de trabajo.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/es\/primeros-10-minutos-en-un-escritorio\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Primeros pasos | OneDesk HelpDesk y gu\u00eda de incorporaci\u00f3n de PM\" \/>\n<meta property=\"og:description\" content=\"OneDesk es software de asistencia t\u00e9cnica y software de gesti\u00f3n de proyectos en una sola aplicaci\u00f3n. Estos son los primeros pasos que debe seguir para configurar su espacio de trabajo.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/es\/primeros-10-minutos-en-un-escritorio\/\" \/>\n<meta property=\"og:site_name\" content=\"Un escritorio\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:modified_time\" content=\"2022-01-17T15:25:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/09\/02-OneDesk-Application.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Primeros pasos | OneDesk HelpDesk y gu\u00eda de incorporaci\u00f3n de PM","description":"OneDesk es software de asistencia t\u00e9cnica y software de gesti\u00f3n de proyectos en una sola aplicaci\u00f3n. Estos son los primeros pasos que debe seguir para configurar su espacio de trabajo.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/onedesk.com\/es\/primeros-10-minutos-en-un-escritorio\/","og_locale":"es_ES","og_type":"article","og_title":"Primeros pasos | OneDesk HelpDesk y gu\u00eda de incorporaci\u00f3n de PM","og_description":"OneDesk es software de asistencia t\u00e9cnica y software de gesti\u00f3n de proyectos en una sola aplicaci\u00f3n. Estos son los primeros pasos que debe seguir para configurar su espacio de trabajo.","og_url":"https:\/\/onedesk.com\/es\/primeros-10-minutos-en-un-escritorio\/","og_site_name":"Un escritorio","article_publisher":"https:\/\/www.facebook.com\/OneDeskApp","article_modified_time":"2022-01-17T15:25:51+00:00","og_image":[{"url":"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/09\/02-OneDesk-Application.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_site":"@OneDeskApp","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/onedesk.com\/es\/primeros-10-minutos-en-un-escritorio\/","url":"https:\/\/onedesk.com\/es\/primeros-10-minutos-en-un-escritorio\/","name":"Primeros pasos | OneDesk HelpDesk y gu\u00eda de incorporaci\u00f3n de PM","isPartOf":{"@id":"https:\/\/onedesk.com\/es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/onedesk.com\/es\/primeros-10-minutos-en-un-escritorio\/#primaryimage"},"image":{"@id":"https:\/\/onedesk.com\/es\/primeros-10-minutos-en-un-escritorio\/#primaryimage"},"thumbnailUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/09\/02-OneDesk-Application.png","datePublished":"2021-12-20T15:15:31+00:00","dateModified":"2022-01-17T15:25:51+00:00","description":"OneDesk es software de asistencia t\u00e9cnica y software de gesti\u00f3n de proyectos en una sola aplicaci\u00f3n. Estos son los primeros pasos que debe seguir para configurar su espacio de trabajo.","inLanguage":"es-ES","potentialAction":[{"@type":"ReadAction","target":["https:\/\/onedesk.com\/es\/primeros-10-minutos-en-un-escritorio\/"]}]},{"@type":"ImageObject","inLanguage":"es-ES","@id":"https:\/\/onedesk.com\/es\/primeros-10-minutos-en-un-escritorio\/#primaryimage","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/09\/02-OneDesk-Application.png","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/09\/02-OneDesk-Application.png"},{"@type":"WebSite","@id":"https:\/\/onedesk.com\/es\/#website","url":"https:\/\/onedesk.com\/es\/","name":"Un escritorio","description":"Software de gesti\u00f3n de proyectos y asistencia t\u00e9cnica","publisher":{"@id":"https:\/\/onedesk.com\/es\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/onedesk.com\/es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es-ES"},{"@type":"Organization","@id":"https:\/\/onedesk.com\/es\/#organization","name":"Un escritorio","url":"https:\/\/onedesk.com\/es\/","logo":{"@type":"ImageObject","inLanguage":"es-ES","@id":"https:\/\/onedesk.com\/es\/#\/schema\/logo\/image\/","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","width":207,"height":40,"caption":"Un escritorio"},"image":{"@id":"https:\/\/onedesk.com\/es\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/OneDeskApp","https:\/\/x.com\/OneDeskApp","https:\/\/www.instagram.com\/onedeskapp\/","https:\/\/www.linkedin.com\/company\/onedesk-inc-1","https:\/\/www.pinterest.com\/onedesk\/","https:\/\/www.youtube.com\/user\/OneDeskApp"],"description":"OneDesk is a work management app for managing customer \/ end-user support, projects, and financials.","email":"support@onedesk.com","telephone":"1-855-663-3375","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"11","maxValue":"50"}}]}},"tpgb_featured_images":null,"tpgb_post_meta_info":{"get_date":"December 20, 2021","get_modified_date":"January 17, 2022","author_name":"Sabrin Yusef","author_url":"https:\/\/onedesk.com\/es\/author\/sarbin-yusef\/","author_email":"sabrin.yusef@onedesk.com","author_website":"","author_description":"","author_facebook":"","author_twitter":"","author_instagram":"","author_role":["customer"],"author_firstname":"Sabrin","author_lastname":"Yusef","user_login":"sarbin.yusef","author_avatar":"<img alt='' src='https:\/\/secure.gravatar.com\/avatar\/1f20332b0900369c93c9c272e03885bde073bf214b3dd3eb4bea569a45bea588?s=200&#038;d=mm&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/1f20332b0900369c93c9c272e03885bde073bf214b3dd3eb4bea569a45bea588?s=400&#038;d=mm&#038;r=g 2x' class='avatar avatar-200 photo' height='200' width='200' decoding='async'\/>","author_avatar_url":"https:\/\/secure.gravatar.com\/avatar\/1f20332b0900369c93c9c272e03885bde073bf214b3dd3eb4bea569a45bea588?s=96&d=mm&r=g","comment_count":0,"post_likes":0,"post_views":0},"tpgb_post_category":[],"jetpack_shortlink":"https:\/\/wp.me\/PfpPaI-EeN","amp_enabled":true,"_links":{"self":[{"href":"https:\/\/onedesk.com\/es\/wp-json\/wp\/v2\/pages\/154677","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onedesk.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/onedesk.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/onedesk.com\/es\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/onedesk.com\/es\/wp-json\/wp\/v2\/comments?post=154677"}],"version-history":[{"count":8,"href":"https:\/\/onedesk.com\/es\/wp-json\/wp\/v2\/pages\/154677\/revisions"}],"predecessor-version":[{"id":159291,"href":"https:\/\/onedesk.com\/es\/wp-json\/wp\/v2\/pages\/154677\/revisions\/159291"}],"wp:attachment":[{"href":"https:\/\/onedesk.com\/es\/wp-json\/wp\/v2\/media?parent=154677"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}