{"id":154920,"date":"2021-12-20T16:01:36","date_gmt":"2021-12-20T16:01:36","guid":{"rendered":"https:\/\/onedesk.com\/indice-de-caracteristicas\/supervision-del-rendimiento-del-agente\/"},"modified":"2023-08-08T19:08:10","modified_gmt":"2023-08-08T19:08:10","slug":"supervision-del-rendimiento-del-agente","status":"publish","type":"page","link":"https:\/\/onedesk.com\/es\/caracteristicas-indice\/supervision-del-rendimiento-del-agente\/","title":{"rendered":"Supervisi\u00f3n del rendimiento del agente"},"content":{"rendered":"\t\t
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Supervisi\u00f3n del rendimiento del agente<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Mejore la calidad de su equipo de soporte.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\u00a1Reg\u00edstrate gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"oficina\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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OneDesk le permite monitorear y ejecutar informes sobre sus agentes de la mesa de ayuda para asegurarse de que est\u00e9n haciendo el trabajo de manera eficiente y, al mismo tiempo, brinden una atenci\u00f3n al cliente excepcional. Estos son los beneficios de esta caracter\u00edstica:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"seguimiento\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Ver las actividades actuales y pasadas de un agente<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk le permite ver en qu\u00e9 est\u00e1n trabajando sus agentes en tiempo real. Vea qui\u00e9n est\u00e1 trabajando actualmente en qu\u00e9 ticket a trav\u00e9s de vistas personalizadas<\/a> , as\u00ed como el widget de monitoreo del temporizador. Tambi\u00e9n puede realizar un seguimiento de todas las actividades pasadas de sus agentes para ver en qu\u00e9 han estado trabajando durante un per\u00edodo de tiempo.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Genere informes de rendimiento de agentes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk proporciona varias formas de ver informes sobre el rendimiento de los agentes<\/a> . Puede ver la cantidad total de trabajo que ha realizado cada agente junto con su distribuci\u00f3n de horas registradas. Puede ver visualmente las horas de trabajo que cada agente ha registrado en comparaci\u00f3n con los dem\u00e1s. Puede comparar la cantidad de tickets terminados, en proceso y no iniciados por agente. Tambi\u00e9n hay un puntaje de satisfacci\u00f3n que indica la satisfacci\u00f3n general de los clientes atendidos por cada agente.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"informes\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Supervisi\u00f3n del rendimiento del agente Mejore la calidad de su equipo de soporte. Sign up free! OneDesk le permite monitorear y ejecutar informes sobre sus agentes de la mesa de ayuda para asegurarse de que est\u00e9n haciendo el trabajo de manera eficiente y, al mismo tiempo, brinden una atenci\u00f3n al cliente excepcional. Estos son los […]<\/p>\n","protected":false},"author":25,"featured_media":0,"parent":151683,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-154920","page","type-page","status-publish","hentry"],"yoast_head":"\nSupervisi\u00f3n del rendimiento de los agentes | Aplicaci\u00f3n de software de mesa de ayuda de OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk es un software de asistencia t\u00e9cnica y gesti\u00f3n de proyectos. 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