{"id":156268,"date":"2021-12-21T14:27:34","date_gmt":"2021-12-21T14:27:34","guid":{"rendered":"https:\/\/onedesk.com\/personalizacion-de-su-flujo-de-trabajo\/"},"modified":"2022-02-21T19:17:06","modified_gmt":"2022-02-21T19:17:06","slug":"personalizacion-de-su-flujo-de-trabajo","status":"publish","type":"page","link":"https:\/\/onedesk.com\/es\/personalizacion-de-su-flujo-de-trabajo\/","title":{"rendered":"Personalizaci\u00f3n de su flujo de trabajo"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"156268\" class=\"elementor elementor-156268 elementor-144077\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6e02a197 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6e02a197\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-56d4733a\" data-id=\"56d4733a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7e87342b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7e87342b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-e26eaba\" data-id=\"e26eaba\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7d748778 elementor-widget elementor-widget-heading\" data-id=\"7d748778\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Tabla de contenido<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb579e7 elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"bb579e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-bb579e7\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157403\"><a href=\"https:\/\/onedesk.com\/es\/primeros-10-minutos-en-un-escritorio\/\" class=\"elementor-item menu-link\">Primeros 10 minutos en OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157404\"><a href=\"https:\/\/onedesk.com\/es\/incorporando-a-su-equipo\/\" class=\"elementor-item menu-link\">Incorporaci\u00f3n de su equipo<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157405\"><a href=\"https:\/\/onedesk.com\/es\/suscribirse-volverse-profesional\/\" class=\"elementor-item menu-link\">Suscribirse y volverse profesional<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157454\"><a href=\"https:\/\/onedesk.com\/es\/yendo-en-vivo-a-los-clientes\/\" class=\"elementor-item menu-link\">Puesta en marcha para los clientes<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157455\"><a href=\"https:\/\/onedesk.com\/es\/flujos-de-trabajo-de-enrutamiento-de-tickets\/\" class=\"elementor-item menu-link\">Enrutamiento de tickets y flujos de trabajo<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157456\"><a href=\"https:\/\/onedesk.com\/es\/flujos-de-trabajo-de-tareas-de-gestion-de-proyectos\/\" class=\"elementor-item menu-link\">Gesti\u00f3n de proyectos y flujos de trabajo de tareas<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157457\"><a href=\"https:\/\/onedesk.com\/es\/comunicarse-con-los-clientes\/\" class=\"elementor-item menu-link\">Comunicarse con los clientes<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157458\"><a href=\"https:\/\/onedesk.com\/es\/trabajo-de-seguimiento\/\" class=\"elementor-item menu-link\">Seguimiento del trabajo<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-bb579e7\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157403\"><a href=\"https:\/\/onedesk.com\/es\/primeros-10-minutos-en-un-escritorio\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Primeros 10 minutos en OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157404\"><a href=\"https:\/\/onedesk.com\/es\/incorporando-a-su-equipo\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Incorporaci\u00f3n de su equipo<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157405\"><a href=\"https:\/\/onedesk.com\/es\/suscribirse-volverse-profesional\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Suscribirse y volverse profesional<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157454\"><a href=\"https:\/\/onedesk.com\/es\/yendo-en-vivo-a-los-clientes\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Puesta en marcha para los clientes<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157455\"><a href=\"https:\/\/onedesk.com\/es\/flujos-de-trabajo-de-enrutamiento-de-tickets\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Enrutamiento de tickets y flujos de trabajo<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157456\"><a href=\"https:\/\/onedesk.com\/es\/flujos-de-trabajo-de-tareas-de-gestion-de-proyectos\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Gesti\u00f3n de proyectos y flujos de trabajo de tareas<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157457\"><a href=\"https:\/\/onedesk.com\/es\/comunicarse-con-los-clientes\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Comunicarse con los clientes<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157458\"><a href=\"https:\/\/onedesk.com\/es\/trabajo-de-seguimiento\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Seguimiento del trabajo<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ddc43c0 elementor-widget elementor-widget-heading\" data-id=\"2ddc43c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Bucear m\u00e1s profundo<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3fb8a0a elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"3fb8a0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-3fb8a0a\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157502\"><a href=\"https:\/\/onedesk.com\/es\/personalizar-tu-usuario-experiencia\/\" class=\"elementor-item menu-link\">Personalizaci\u00f3n de la experiencia de sus usuarios<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157503\"><a href=\"https:\/\/onedesk.com\/es\/personalizar-la-experiencia-de-sus-clientes\/\" class=\"elementor-item menu-link\">Personalizando la experiencia de sus clientes<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157504\"><a href=\"https:\/\/onedesk.com\/es\/administrar-usuarios\/\" class=\"elementor-item menu-link\">Administrar usuarios<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157505\"><a href=\"https:\/\/onedesk.com\/es\/gestion-de-clientes\/\" class=\"elementor-item menu-link\">Gesti\u00f3n de clientes<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157547\"><a href=\"https:\/\/onedesk.com\/es\/onedesk-knowledgebase\/\" class=\"elementor-item menu-link\">Base de conocimientos de OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157548\"><a href=\"https:\/\/onedesk.com\/es\/onedesk-live-chat\/\" class=\"elementor-item menu-link\">Chat en vivo de OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157549\"><a href=\"https:\/\/onedesk.com\/es\/onedesk-client-portal\/\" class=\"elementor-item menu-link\">Portal del cliente de OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157550\"><a href=\"https:\/\/onedesk.com\/es\/analitica\/\" class=\"elementor-item menu-link\">Anal\u00edtica<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-3fb8a0a\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157502\"><a href=\"https:\/\/onedesk.com\/es\/personalizar-tu-usuario-experiencia\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Personalizaci\u00f3n de la experiencia de sus usuarios<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157503\"><a href=\"https:\/\/onedesk.com\/es\/personalizar-la-experiencia-de-sus-clientes\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Personalizando la experiencia de sus clientes<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157504\"><a href=\"https:\/\/onedesk.com\/es\/administrar-usuarios\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Administrar usuarios<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157505\"><a href=\"https:\/\/onedesk.com\/es\/gestion-de-clientes\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Gesti\u00f3n de clientes<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157547\"><a href=\"https:\/\/onedesk.com\/es\/onedesk-knowledgebase\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Base de conocimientos de OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157548\"><a href=\"https:\/\/onedesk.com\/es\/onedesk-live-chat\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Chat en vivo de OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157549\"><a href=\"https:\/\/onedesk.com\/es\/onedesk-client-portal\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Portal del cliente de OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157550\"><a href=\"https:\/\/onedesk.com\/es\/analitica\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Anal\u00edtica<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-1c40cced\" data-id=\"1c40cced\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2b9e84f5 elementor-widget elementor-widget-html\" data-id=\"2b9e84f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2>Correos electr\u00f3nicos salientes<\/h2>\n<br>\n<p>Hay muchos aspectos de sus correos electr\u00f3nicos salientes que los administradores pueden controlar. En la configuraci\u00f3n de su correo electr\u00f3nico, puede controlar la apariencia de sus correos electr\u00f3nicos, cambiar su configuraci\u00f3n de respuesta, escribir sus propias plantillas de correo electr\u00f3nico, usar su propio servidor SMTP de correo electr\u00f3nico y monitorear todos sus correos electr\u00f3nicos salientes.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/sub-category-71bae0af-4453-43a4-a506-1cf0d2725e3b\">Conozca sus opciones de administraci\u00f3n de correo electr\u00f3nico aqu\u00ed.<\/a><\/p>\n<br>\n<h2>Correos electr\u00f3nicos entrantes<\/h2>\n<br>\n<p>A medida que comienza a recibir correos electr\u00f3nicos, puede monitorear qu\u00e9 correos electr\u00f3nicos ingresan, de qui\u00e9n y qu\u00e9 tickets o tareas resultantes (si los hay) se crean a partir de estos correos electr\u00f3nicos. En la configuraci\u00f3n del correo electr\u00f3nico, puede realizar un seguimiento de toda esa informaci\u00f3n en la pesta\u00f1a Correos electr\u00f3nicos entrantes.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-9c584ccc-c097-435b-85bf-c8d06f31e8c8\">Obtenga m\u00e1s informaci\u00f3n sobre el seguimiento de correo electr\u00f3nico aqu\u00ed.<\/a><\/p>\n<br>\n<h2>Personalizar estados<\/h2>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Configurable-Statuses.png\" alt=\"Estados configurables\" width=\"1000\" class=\"alignleft size-full wp-image-140115\"><\/center>\n<br>\n<p>OneDesk le permite configurar los estados del ciclo de vida de cada tipo de ticket, tarea y proyecto que haya habilitado. Esto le permite personalizar diferentes flujos de trabajo para satisfacer sus necesidades operativas espec\u00edficas. Tambi\u00e9n puede crear automatizaciones de flujo de trabajo basadas en cambios en los estados y configurar cambios de estado automatizados.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-3a443249-1405-4b60-9c1c-a07659c1511d\">Obtenga m\u00e1s informaci\u00f3n sobre los estados personalizados aqu\u00ed.<\/a><\/p>\n<br>\n<h2>Tipos de personalizaci\u00f3n<\/h2>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Configurable-Types.png\" alt=\"Tipos configurables\" width=\"1000\" class=\"alignleft size-full wp-image-140126\"><\/center>\n<br>\n<p>OneDesk le permite tener un ticket y tipos de tareas \u00fanicos. Cada uno tiene su propio correo electr\u00f3nico de creaci\u00f3n y estados personalizables. Puede seleccionar un color y un icono para cada tipo para distinguirlos visualmente entre s\u00ed. Estos tipos de tickets y tareas pueden tener sus propias automatizaciones de flujo de trabajo individuales para permitirle tomar acciones espec\u00edficamente basadas en su tipo.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-cdab4586-49a8-4c2d-9cdc-f1a0db3cce7c\">Obtenga m\u00e1s informaci\u00f3n sobre los tipos de elementos \u00fanicos aqu\u00ed.<\/a><\/p>\n<br>\n<h2>Creando Automatizaciones<\/h2>\n<br>\n<center><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Creating-Automations.jpg\" alt=\"Creando Automatizaciones\" width=\"1000\" height=\"592\" class=\"alignleft size-full wp-image-140137\"><\/center>\n<br>\n<p>Automatice su flujo de trabajo en OneDesk utilizando automatizaciones de flujo de trabajo. Esta \u00fatil y poderosa funci\u00f3n le permitir\u00e1 autoasignar, enrutar autom\u00e1ticamente, responder autom\u00e1ticamente y m\u00e1s. Puede configurar automatizaciones en tickets, tareas y proyectos e incluso crear automatizaciones de enrutamiento espec\u00edficas para el cliente.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/sub-category-79a13c53-74c3-4ea9-af0a-02d4657e69cd\">Aprenda todo sobre los flujos de trabajo automatizados, las respuestas y m\u00e1s aqu\u00ed.<\/a><\/p>\n<p><a href=\"https:\/\/onedesk.com\/es\/automatizaciones-de-flujo-de-trabajo-comun-de-mejores-practicas\/\">Vea una lista de automatizaciones de flujo de trabajo comunes.<\/a><\/p>\n<br>\n<h2>Personalizaci\u00f3n de formularios de tickets y tareas<\/h2>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Customizing-Ticket-Task-Forms-1.jpg\" alt=\"Personalizaci\u00f3n de formularios de tickets y tareas\" width=\"1000\" height=\"369\" class=\"alignleft size-full wp-image-140164\"><\/center>\n<br>\n<p>Cuando un usuario o un cliente crea un ticket o una tarea en su OneDesk, completan un formulario que puede configurar. Para cada ticket o tipo de tarea que tenga, puede configurar un formulario de creaci\u00f3n interno \u00fanico y un formulario de solicitud de soporte externo (formularios web).<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-26831a8b-29fb-4102-bc99-5b548dd77d8b\">Obtenga m\u00e1s informaci\u00f3n sobre la creaci\u00f3n y configuraci\u00f3n de art\u00edculos aqu\u00ed.<\/a><\/p>\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-3c532b17-cb6a-4977-9cf1-b12a991e0b50\">Obtenga m\u00e1s informaci\u00f3n sobre los formularios de solicitud de soporte (formularios web) aqu\u00ed.<\/a><\/p>\n<br>\n<button class=\"guidebutton\" onclick=\"window.location.href='\/tracking-work\/';\"><Previous{{{wpml_tag_86}}}\n{{{wpml_tag_87}}}Next ><\/button>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Tabla de contenido Bucear m\u00e1s profundo Correos electr\u00f3nicos salientes Hay muchos aspectos de sus correos electr\u00f3nicos salientes que los administradores pueden controlar. En la configuraci\u00f3n de su correo electr\u00f3nico, puede controlar la apariencia de sus correos electr\u00f3nicos, cambiar su configuraci\u00f3n de respuesta, escribir sus propias plantillas de correo electr\u00f3nico, usar su propio servidor SMTP de [&hellip;]<\/p>\n","protected":false},"author":25,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"_wpcom_ai_launchpad_contact_page":false,"_wpcom_ai_launchpad_events_page":false,"_wpcom_ai_launchpad_video_page":false,"_wpcom_ai_launchpad_portfolio_piece":false,"footnotes":""},"class_list":["post-156268","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Personalice su flujo de trabajo | Gu\u00eda de incorporaci\u00f3n de OneDesk | HelpDesk y PM<\/title>\n<meta name=\"description\" content=\"OneDesk es un software de asistencia t\u00e9cnica y gesti\u00f3n de proyectos en una sola aplicaci\u00f3n. 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