{"id":235266,"date":"2022-07-04T20:31:27","date_gmt":"2022-07-04T20:31:27","guid":{"rendered":"https:\/\/onedesk.com\/bandeja-de-entrada-compartida-en-un-escritorio\/"},"modified":"2022-07-18T19:44:56","modified_gmt":"2022-07-18T19:44:56","slug":"bandeja-de-entrada-compartida","status":"publish","type":"page","link":"https:\/\/onedesk.com\/es\/caracteristicas-indice\/bandeja-de-entrada-compartida\/","title":{"rendered":"Bandeja de entrada compartida en OneDesk"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"235266\" class=\"elementor elementor-235266 elementor-141169\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2a06644 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2a06644\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5a59ee3\" data-id=\"5a59ee3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7cc0dad elementor-widget elementor-widget-heading\" data-id=\"7cc0dad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Bandeja de entrada compartida<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f78a77d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f78a77d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9ef077e\" data-id=\"9ef077e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-402c757 elementor-widget elementor-widget-text-editor\" data-id=\"402c757\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Una bandeja de entrada compartida crea un canal f\u00e1cil de comunicaci\u00f3n entre su organizaci\u00f3n y los clientes con los que hace negocios. La bandeja de entrada compartida de OneDesk logra estos objetivos al tiempo que agrega formas flexibles de administrar proyectos, todo desde una sola aplicaci\u00f3n.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e757fd elementor-widget elementor-widget-image\" data-id=\"2e757fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/12\/pexels-torsten-dettlaff-193003-1920x1280-1-768x512.jpg\" class=\"attachment-medium_large size-medium_large wp-image-145317\" alt=\"bandeja de entrada compartida con onedesk\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/12\/pexels-torsten-dettlaff-193003-1920x1280-1-768x512.jpg 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/12\/pexels-torsten-dettlaff-193003-1920x1280-1-300x200.jpg 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/12\/pexels-torsten-dettlaff-193003-1920x1280-1-1024x683.jpg 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/12\/pexels-torsten-dettlaff-193003-1920x1280-1-1536x1024.jpg 1536w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/12\/pexels-torsten-dettlaff-193003-1920x1280-1.jpg 1920w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ee8eb4c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ee8eb4c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-174c6bb\" data-id=\"174c6bb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dcd081b elementor-widget elementor-widget-image\" data-id=\"dcd081b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"510\" height=\"510\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/email-3.png\" class=\"attachment-large size-large wp-image-117879\" alt=\"bandeja de entrada de correo electr\u00f3nico compartida\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/email-3.png 510w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/email-3-300x300.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/email-3-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/email-3-255x255.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/email-3-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/email-3-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/email-3-60x60.png 60w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/email-3-480x480.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/email-3-500x500.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/email-3-360x360.png 360w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/email-3-380x380.png 380w\" sizes=\"(max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-151dc05\" data-id=\"151dc05\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4c71468 elementor-widget elementor-widget-heading\" data-id=\"4c71468\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfQu\u00e9 es una bandeja de entrada compartida?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7061e98 elementor-widget elementor-widget-text-editor\" data-id=\"7061e98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tUna bandeja de entrada compartida es precisamente eso: una bandeja de entrada destinada a m\u00faltiples usuarios. La bandeja de entrada compartida proporciona una vista de arriba hacia abajo de la comunicaci\u00f3n entrante con el cliente.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d110330 elementor-widget elementor-widget-heading\" data-id=\"d110330\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u00bfPor qu\u00e9 quieres una bandeja de entrada compartida?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf9a6f3 elementor-widget elementor-widget-text-editor\" data-id=\"bf9a6f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Una bandeja de entrada compartida puede ayudar a agilizar y simplificar su comunicaci\u00f3n por correo electr\u00f3nico.&nbsp;&nbsp;<\/p>\n<ul>\n<li aria-level=\"1\">Gesti\u00f3n de todos tus clientes y clientas en un mismo lugar<\/li>\n<li aria-level=\"1\">Administre varias bandejas de entrada desde un solo lugar.<\/li>\n<li aria-level=\"1\">Haga que varios empleados supervisen la comunicaci\u00f3n entrante<\/li>\n<li aria-level=\"1\">Evite que los mensajes se escapen por las grietas<\/li>\n<li aria-level=\"1\">Reduzca el desorden de mensajes para usuarios individuales<\/li>\n<li aria-level=\"1\">Rastree, filtre, busque y organice f\u00e1cilmente todos los correos electr\u00f3nicos.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9559b00 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9559b00\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e44f933\" data-id=\"e44f933\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b2ddf9 elementor-widget elementor-widget-heading\" data-id=\"3b2ddf9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfQu\u00e9 hace diferente la bandeja de entrada compartida de OneDesk?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7068a5 elementor-widget elementor-widget-text-editor\" data-id=\"f7068a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La bandeja de entrada compartida dentro de OneDesk se utiliza en nuestro sistema de <a href=\"https:\/\/onedesk.com\/es\/caso-de-uso\/omnicanal\/\">mensajer\u00eda<\/a> omnicanal para que todas sus comunicaciones sean f\u00e1cilmente visibles. Adem\u00e1s, las automatizaciones se pueden aplicar a los mensajes para optimizar el servicio de asistencia t\u00e9cnica y la gesti\u00f3n de proyectos dentro de OneDesk.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c958a4f elementor-widget elementor-widget-heading\" data-id=\"c958a4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u00bfCu\u00e1les son las caracter\u00edsticas \u00fatiles de la bandeja de entrada compartida que ofrece OneDesk?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35696e9 elementor-widget elementor-widget-text-editor\" data-id=\"35696e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li aria-level=\"1\">Mensajer\u00eda automatizada a trav\u00e9s de <a href=\"https:\/\/onedesk.com\/es\/caracteristicas-indice\/automatizaciones-de-flujo-de-trabajo\/\">automatizaciones de flujo de trabajo<\/a> .<\/li><li aria-level=\"1\"><a href=\"https:\/\/onedesk.com\/es\/caracteristicas-indice\/crear-sus-propias-plantillas-de-correo-electronico\/\">Plantillas de correo electr\u00f3nico<\/a> con propiedades variables. Las plantillas de correo electr\u00f3nico se pueden enviar autom\u00e1ticamente en funci\u00f3n de diversas condiciones.<\/li><li aria-level=\"1\">Cree tickets directamente a trav\u00e9s de mensajes y correos electr\u00f3nicos entrantes.<\/li><li aria-level=\"1\">Categorice, organice y rastree f\u00e1cilmente los correos electr\u00f3nicos.<\/li><li aria-level=\"1\">Asigna correos electr\u00f3nicos a compa\u00f1eros de equipo (incluso autom\u00e1ticamente).<\/li><li aria-level=\"1\">Vistas de trabajo flexibles y compartibles. Las vistas de trabajo son c\u00f3mo ve sus correos electr\u00f3nicos. Las vistas se pueden filtrar, agrupar y guardar para facilitar su uso.<\/li><li aria-level=\"1\">Establezca acuerdos de nivel de servicio (SLA) para establecer objetivos de respuesta y resoluci\u00f3n para los correos electr\u00f3nicos. La notificaci\u00f3n de incumplimiento de SLA le permite a usted o a su equipo estar al tanto del trabajo.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-42bd9d1\" data-id=\"42bd9d1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-af1d733 elementor-widget elementor-widget-image\" data-id=\"af1d733\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"818\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Emails-1024x818.png\" class=\"attachment-large size-large wp-image-100947\" alt=\"Correos electr\u00f3nicos\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Emails-1024x818.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Emails-300x240.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Emails-768x613.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Emails-376x300.png 376w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Emails-1127x900.png 1127w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Emails-255x204.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Emails-100x80.png 100w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Emails-50x40.png 50w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Emails-480x383.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Emails-500x399.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Emails-750x599.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Emails-360x287.png 360w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Emails.png 1410w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-00b1c32 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"00b1c32\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-392fa68\" data-id=\"392fa68\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-14c7161 elementor-widget elementor-widget-image\" data-id=\"14c7161\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"602\" height=\"597\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/EmailMonitoring.webp\" class=\"attachment-large size-large wp-image-161881\" alt=\"Supervisar la mensajer\u00eda de correo electr\u00f3nico\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/EmailMonitoring.webp 602w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/EmailMonitoring-300x298.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/EmailMonitoring-150x150.webp 150w\" sizes=\"(max-width: 602px) 100vw, 602px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-321ccbd\" data-id=\"321ccbd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cad3434 elementor-widget elementor-widget-heading\" data-id=\"cad3434\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfC\u00f3mo funciona la bandeja de entrada compartida?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f28a2bf elementor-widget elementor-widget-text-editor\" data-id=\"f28a2bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Reenv\u00ede autom\u00e1ticamente sus <a href=\"https:\/\/onedesk.com\/best-practice-auto-forward-email-to-ticket\/\">correos electr\u00f3nicos<\/a> desde una o varias bandejas de entrada. Los correos electr\u00f3nicos se capturar\u00e1n autom\u00e1ticamente como tickets. Los tickets contienen toda la informaci\u00f3n del correo electr\u00f3nico: detalles del cliente, cuerpo del correo electr\u00f3nico, l\u00ednea de asunto y cualquier archivo adjunto. Puede responder directamente al correo electr\u00f3nico de su cliente sin salir de OneDesk. Los usuarios administradores pueden monitorear los correos electr\u00f3nicos entrantes y salientes desde su portal de administraci\u00f3n.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a264a5c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a264a5c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9f2c365\" data-id=\"9f2c365\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a7ae998 elementor-widget elementor-widget-heading\" data-id=\"a7ae998\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Rastree, organice y administre f\u00e1cilmente su bandeja de entrada compartida<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72bc134 elementor-widget elementor-widget-text-editor\" data-id=\"72bc134\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La bandeja de entrada compartida de OneDesk ofrece muchas herramientas para administrar f\u00e1cilmente sus tickets por correo electr\u00f3nico. Los tickets pueden tener prioridades, asignarse a individuos o equipos y tener <a href=\"https:\/\/onedesk.com\/es\/caracteristicas-indice\/tipos-configurables\/\">tipos<\/a> o estados \u00fanicos. Desde tu <a href=\"https:\/\/onedesk.com\/es\/videos\/onedesk-comenzando-a-crear-compartir-vistas-de-trabajo\/\">vista de trabajo<\/a> puedes ver detalles sobre tus tickets. Las vistas de trabajo son altamente configurables. Por ejemplo, filtre los tickets en funci\u00f3n de qui\u00e9n envi\u00f3 el correo electr\u00f3nico o de qu\u00e9 bandeja de entrada provino, cu\u00e1ndo se cre\u00f3, el estado y mucho m\u00e1s.&nbsp; Lo mejor de todo es que las vistas de trabajo se pueden guardar, lo que le permite cambiar f\u00e1cilmente entre la vista que necesita para ese momento.&nbsp;<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a7ec8cb\" data-id=\"a7ec8cb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-02fc591 elementor-widget elementor-widget-image\" data-id=\"02fc591\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"995\" height=\"389\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Shared-Inbox-View.webp\" class=\"attachment-large size-large wp-image-236811\" alt=\"vista de bandeja de entrada compartida de servicios profesionales\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Shared-Inbox-View.webp 995w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Shared-Inbox-View-300x117.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Shared-Inbox-View-768x300.webp 768w\" sizes=\"(max-width: 995px) 100vw, 995px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4dd71b3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4dd71b3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e1faa63\" data-id=\"e1faa63\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b282770 elementor-align-center elementor-widget elementor-widget-global elementor-global-161538 elementor-global-131872 elementor-widget-button\" data-id=\"b282770\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/es\/registrate-gratis\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">\u00a1Reg\u00edstrate gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Bandeja de entrada compartida Una bandeja de entrada compartida crea un canal f\u00e1cil de comunicaci\u00f3n entre su organizaci\u00f3n y los clientes con los que hace negocios. La bandeja de entrada compartida de OneDesk logra estos objetivos al tiempo que agrega formas flexibles de administrar proyectos, todo desde una sola aplicaci\u00f3n. \u00bfQu\u00e9 es una bandeja de [&hellip;]<\/p>\n","protected":false},"author":31,"featured_media":0,"parent":151683,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-235266","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Bandeja de entrada compartida | Caracter\u00edsticas | Mesa de ayuda y PM de OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk es un software de asistencia t\u00e9cnica y gesti\u00f3n de proyectos. Obtenga informaci\u00f3n sobre c\u00f3mo la bandeja de entrada compartida dentro de OneDesk puede ayudarlo a mantenerse organizado.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/es\/caracteristicas-indice\/bandeja-de-entrada-compartida\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Bandeja de entrada compartida | Caracter\u00edsticas | Mesa de ayuda y PM de OneDesk\" \/>\n<meta property=\"og:description\" content=\"OneDesk es un software de asistencia t\u00e9cnica y gesti\u00f3n de proyectos. 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