{"id":238363,"date":"2022-07-28T14:41:32","date_gmt":"2022-07-28T14:41:32","guid":{"rendered":"https:\/\/onedesk.com\/caracteristicas-indice\/portal-de-cliente-movil\/"},"modified":"2023-08-08T18:53:46","modified_gmt":"2023-08-08T18:53:46","slug":"portal-de-cliente-movil","status":"publish","type":"page","link":"https:\/\/onedesk.com\/es\/caracteristicas-indice\/portal-de-cliente-movil\/","title":{"rendered":"Portal del cliente m\u00f3vil"},"content":{"rendered":"\t\t
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Portal del cliente m\u00f3vil<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Con el portal de clientes compatible con dispositivos m\u00f3viles, los clientes pueden ver o actualizar sus tickets y tareas, en cualquier lugar y en cualquier momento.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\u00a1Reg\u00edstrate gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"boletos\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Ver el progreso sobre la marcha<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Sus clientes pueden usar la aplicaci\u00f3n de navegador m\u00f3vil<\/a> de OneDesk (OneDesk compatible con dispositivos m\u00f3viles) para verificar r\u00e1pidamente el estado, el progreso y otros detalles de sus elementos enviados: tickets o tareas<\/a> . <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Reduzca las idas y venidas con un portal m\u00f3vil para clientes<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Los clientes pueden verificar los detalles de sus solicitudes o preguntas con un portal de clientes. En \u00faltima instancia, un portal puede reducir las preguntas de seguimiento y aumentar la satisfacci\u00f3n del cliente. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Trabaja con tus clientes<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Los portales de tareas y tickets de OneDesk son herramientas poderosas para los clientes. Incluso puede permitir que sus clientes trabajen en tickets o tareas. Por ejemplo, si lo desea, puede permitir que sus clientes adjunten archivos, cambien el estado del ticket o actualicen un campo personalizado.<\/a> <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Comunicaci\u00f3n m\u00f3vil en ambos lados<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Los clientes pueden enviar mensajes<\/a> desde los detalles de un ticket o tarea en el portal de clientes m\u00f3viles. <\/p>\n

Sus usuarios pueden responder a los mensajes entrantes desde la aplicaci\u00f3n de escritorio de OneDesk o desde su dispositivo m\u00f3vil.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"portal\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Portales para tickets y tareas<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Mantenga sus env\u00edos organizados mediante el uso de m\u00faltiples portales.<\/p>\n

El portal de Mobile-Friendly OneDesk permite a sus clientes acceder f\u00e1cilmente a los elementos enviados, ya sea que est\u00e9n clasificados como tickets o tareas.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Portal de cliente m\u00f3vil configurable<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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El portal de clientes m\u00f3viles se puede configurar de muchas maneras. Realice configuraciones<\/a> desde su aplicaci\u00f3n de escritorio OneDesk. Establezca qu\u00e9 elementos puede ver un cliente y qu\u00e9 propiedades puede ver o editar. Tambi\u00e9n puede configurar los colores y el logotipo para que se ajusten a la marca de su empresa. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"mobile\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Recursos de aprendizaje<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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El portal m\u00f3vil de tickets\/tareas<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Instale o configure el portal de tareas\/tickets m\u00f3viles para adaptarse a su organizaci\u00f3n. <\/p>\n

Aprende m\u00e1s>><\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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La experiencia del cliente m\u00f3vil <\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\u00bfQu\u00e9 pueden hacer o ver los clientes en un dispositivo m\u00f3vil?<\/p>\n

Aprende m\u00e1s>><\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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El OneDesk optimizado para dispositivos m\u00f3viles<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Los clientes pueden acceder a las aplicaciones de los clientes desde su navegador m\u00f3vil.<\/p>\n

Aprende m\u00e1s>><\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\u00a1Reg\u00edstrate gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Portal del cliente m\u00f3vil Con el portal de clientes compatible con dispositivos m\u00f3viles, los clientes pueden ver o actualizar sus tickets y tareas, en cualquier lugar y en cualquier momento. Sign up free! Ver el progreso sobre la marcha Sus clientes pueden usar la aplicaci\u00f3n de navegador m\u00f3vil de OneDesk (OneDesk compatible con dispositivos m\u00f3viles) […]<\/p>\n","protected":false},"author":29,"featured_media":0,"parent":151683,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-238363","page","type-page","status-publish","hentry"],"yoast_head":"\nPortal del cliente m\u00f3vil | Caracter\u00edsticas | Un escritorio<\/title>\n<meta name=\"description\" content=\"OneDesk es mesa de ayuda y gesti\u00f3n de proyectos en uno. OneDesk admite un portal de clientes m\u00f3viles donde los clientes pueden ver tickets y tareas.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/es\/caracteristicas-indice\/portal-de-cliente-movil\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Portal del cliente m\u00f3vil | Caracter\u00edsticas | Un escritorio\" \/>\n<meta property=\"og:description\" content=\"OneDesk es mesa de ayuda y gesti\u00f3n de proyectos en uno. 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