{"id":260410,"date":"2023-10-27T17:37:28","date_gmt":"2023-10-27T17:37:28","guid":{"rendered":"https:\/\/onedesk.com\/empezar-2\/"},"modified":"2025-11-14T18:03:56","modified_gmt":"2025-11-14T18:03:56","slug":"empezar","status":"publish","type":"page","link":"https:\/\/onedesk.com\/es\/empezar\/","title":{"rendered":"Gu\u00eda de introducci\u00f3n"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"260410\" class=\"elementor elementor-260410 elementor-259972\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42f4753 e-flex e-con-boxed e-con e-parent\" data-id=\"42f4753\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f7fada elementor-widget elementor-widget-heading\" data-id=\"2f7fada\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Gu\u00eda de incorporaci\u00f3n de OneDesk<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-82fbd2e elementor-icon-list--layout-inline elementor-align-center elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"82fbd2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.youtube.com\/playlist?list=PL9D-hmKLpwLdPPtQJlgYv_TpzYRg8zZaK\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Demostraci\u00f3n de descripci\u00f3n general completa<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/es\/onedesk-video-guide\/\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Gu\u00eda de v\u00eddeo<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Nuestra base de conocimientos  <\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ef447e8 e-flex e-con-boxed e-con e-parent\" data-id=\"ef447e8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e40e299 e-con-full e-flex e-con e-child\" data-id=\"e40e299\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16968bd elementor-widget elementor-widget-heading\" data-id=\"16968bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00a1Bienvenido a OneDesk!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-588173c elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"588173c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La gu\u00eda de incorporaci\u00f3n de OneDesk te ofrece un curso paso a paso para configurar tu cuenta. Empieza aqu\u00ed para aprender m\u00e1s sobre c\u00f3mo sacarle el m\u00e1ximo partido a OneDesk. <span style=\"font-style: inherit; font-weight: inherit;\">Primero, si a\u00fan no lo has hecho,<\/span> <a style=\"font-style: inherit; font-weight: inherit; background-color: #ffffff;\" href=\"https:\/\/onedesk.com\/es\/registrate-gratis-2\/\" target=\"_blank\" rel=\"noopener\">crea una cuenta.<\/a> <span style=\"font-style: inherit; font-weight: inherit;\">. Ofrecemos una prueba completa de 14 d\u00edas donde puede probar todas las funciones y comenzar a configurar su cuenta.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b7f08d elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2b7f08d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Una vez registrado, ser\u00e1 recibido por el &#8216;Asistente de introducci\u00f3n&#8217;. Este asistente le ayudar\u00e1 a guiarse a trav\u00e9s de los requisitos b\u00e1sicos para configurar su cuenta ingresando la informaci\u00f3n de su empresa e invitando a su equipo. Recomendamos encarecidamente utilizar este asistente.  <\/p><p><strong>Consejo<\/strong> : haga clic en &#8220;Comenzar&#8221; en el encabezado superior en cualquier momento para acceder al asistente, as\u00ed como a los tutoriales, nuestra base de conocimientos y esta gu\u00eda.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6eb3d46 elementor-widget elementor-widget-image\" data-id=\"6eb3d46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"349\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/get-started-screen-768x349.webp\" class=\"attachment-medium_large size-medium_large wp-image-297930\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/get-started-screen-768x349.webp 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/get-started-screen-300x136.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/get-started-screen-1024x465.webp 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/get-started-screen-1536x697.webp 1536w, https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/get-started-screen.webp 1796w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6b953f0 e-flex e-con-boxed e-con e-parent\" data-id=\"6b953f0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d2f27b elementor-widget elementor-widget-heading\" data-id=\"2d2f27b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Conozca los productos de OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5e0899 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"d5e0899\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk ofrece 4 productos para elegir para administrar su trabajo y sus necesidades comerciales.  <br>Los productos se a\u00f1aden a tu cuenta &#8220;OneDesk Essentials&#8221; (que incluye aplicaciones para el panel de usuario, Messenger y hojas de horas). Puedes a\u00f1adir m\u00e1s productos a tu cuenta seg\u00fan lo necesites. <\/p><p><strong>Mesa de ayuda<\/strong> : le ofrece opciones de autoservicio para clientes o usuarios finales y le permite administrar sus necesidades de soporte y emisi\u00f3n de tickets.<\/p><p><strong>Gesti\u00f3n de proyectos<\/strong> : ayuda a impulsar la colaboraci\u00f3n en equipo y a gestionar de manera eficiente sus proyectos y tareas.  <\/p><p><strong>Servicios Profesionales<\/strong> : Integra la gesti\u00f3n de cotizaciones, facturaci\u00f3n y finanzas de clientes en tu flujo de trabajo. (Requiere los productos Help Desk o Gesti\u00f3n de Proyectos). <\/p><p><strong>Gesti\u00f3n del trabajo<\/strong> : Gestione el ciclo completo de los proyectos de sus clientes, desde la cotizaci\u00f3n inicial hasta la entrega del proyecto y el soporte continuo. (Integra todos los productos mencionados en una sola herramienta).   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4489f61 elementor-widget elementor-widget-heading\" data-id=\"4489f61\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">La plataforma OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb352ac elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"cb352ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>La aplicaci\u00f3n web<\/strong><br> Puedes acceder a la aplicaci\u00f3n web de OneDesk desde el navegador de tu ordenador o port\u00e1til. La aplicaci\u00f3n web es tu principal lugar de trabajo. Aqu\u00ed puedes acceder a todas las funciones de OneDesk, incluyendo todas tus aplicaciones y configuraciones.  <\/p><p><strong>La aplicaci\u00f3n m\u00f3vil<\/strong><br> La aplicaci\u00f3n m\u00f3vil OneDesk se puede instalar en tu tel\u00e9fono y te permite a ti y a tu equipo acceder a las tareas, enviar respuestas, recibir notificaciones y mucho m\u00e1s. Est\u00e1 disponible para iOS y Android.<br> V\u00eddeo: La aplicaci\u00f3n m\u00f3vil <\/p><p><strong>Las aplicaciones para clientes<\/strong><br> Disponibles en los productos de soporte t\u00e9cnico o gesti\u00f3n del trabajo, las aplicaciones de atenci\u00f3n al cliente acercan OneDesk a sus clientes, usuarios finales o clientes. Puede elegir las aplicaciones que desee usar, entre ellas: la p\u00e1gina de inicio, el chat en vivo, los formularios web, la base de conocimientos y el portal. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-abc7e8b e-con-full e-flex e-con e-parent\" data-id=\"abc7e8b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b797409 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"b797409\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Hemos desglosado nuestra gu\u00eda de incorporaci\u00f3n para satisfacer tus necesidades. Selecciona el producto que te interesa a continuaci\u00f3n para acceder a la gu\u00eda correspondiente. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5bc85b7 e-grid e-con-boxed e-con e-parent\" data-id=\"5bc85b7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8f6a29c elementor-widget elementor-widget-image\" data-id=\"8f6a29c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/es\/empezar\/helpdesk-1\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"181\" height=\"135\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/05\/HD-GuideButton.webp\" class=\"attachment-full size-full wp-image-294047\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8d6b65 elementor-widget elementor-widget-image\" data-id=\"b8d6b65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/es\/empezar\/project-management-1\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"181\" height=\"135\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/05\/PM-GuideButton.webp\" class=\"attachment-large size-large wp-image-294061\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e07c69 elementor-widget elementor-widget-image\" data-id=\"6e07c69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/es\/empezar\/work-management-1\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"181\" height=\"134\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/05\/WM-GuideButton.webp\" class=\"attachment-large size-large wp-image-294075\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-01c8f2a e-flex e-con-boxed e-con e-parent\" data-id=\"01c8f2a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Gu\u00eda de incorporaci\u00f3n de OneDesk Demostraci\u00f3n de descripci\u00f3n general completa Gu\u00eda de v\u00eddeo Nuestra base de conocimientos \u00a1Bienvenido a OneDesk! La gu\u00eda de incorporaci\u00f3n de OneDesk te ofrece un curso paso a paso para configurar tu cuenta. Empieza aqu\u00ed para aprender m\u00e1s sobre c\u00f3mo sacarle el m\u00e1ximo partido a OneDesk. Primero, si a\u00fan no lo [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"_wpcom_ai_launchpad_contact_page":false,"_wpcom_ai_launchpad_events_page":false,"_wpcom_ai_launchpad_video_page":false,"_wpcom_ai_launchpad_portfolio_piece":false,"footnotes":""},"class_list":["post-260410","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Gu\u00eda de introducci\u00f3n | Un escritorio<\/title>\n<meta name=\"description\" content=\"Aprenda los conceptos b\u00e1sicos del uso de OneDesk para soporte, pm y psa. 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