{"id":260424,"date":"2023-10-27T17:37:50","date_gmt":"2023-10-27T17:37:50","guid":{"rendered":"https:\/\/onedesk.com\/empezar-2\/interfaz-de-navegacion\/"},"modified":"2024-07-10T13:49:41","modified_gmt":"2024-07-10T13:49:41","slug":"interfaz-de-navegacion","status":"publish","type":"page","link":"https:\/\/onedesk.com\/es\/empezar\/interfaz-de-navegacion\/","title":{"rendered":"Gu\u00eda de introducci\u00f3n 2- Interfaz"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"260424\" class=\"elementor elementor-260424 elementor-260350\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a9cefb6 e-flex e-con-boxed e-con e-parent\" data-id=\"a9cefb6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f2fdbcf elementor-widget elementor-widget-heading\" data-id=\"f2fdbcf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Interfaz y navegaci\u00f3n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-518d19b e-flex e-con-boxed e-con e-parent\" data-id=\"518d19b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2b80d63 e-con-full e-flex e-con e-child\" data-id=\"2b80d63\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f21384 elementor-widget elementor-widget-heading\" data-id=\"9f21384\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Contenido de la gu\u00eda de incorporaci\u00f3n:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b650856 elementor-nav-menu__align-start elementor-nav-menu--dropdown-mobile_extra elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"b650856\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-none\">\n\t\t\t\t<ul id=\"menu-1-b650856\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260364\"><a href=\"https:\/\/onedesk.com\/get-started\/\" class=\"elementor-item menu-link\">Gu\u00eda de introducci\u00f3n<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260370\"><a href=\"https:\/\/onedesk.com\/get-started\/interface-nav\/\" class=\"elementor-item menu-link\">Gu\u00eda de introducci\u00f3n 2- Interfaz<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260369\"><a href=\"https:\/\/onedesk.com\/get-started\/work-structure\/\" class=\"elementor-item menu-link\">Gu\u00eda de introducci\u00f3n 3: estructura de trabajo<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260368\"><a href=\"https:\/\/onedesk.com\/get-started\/adding-support\/\" class=\"elementor-item menu-link\">Gu\u00eda de introducci\u00f3n 4: agregar soporte<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260367\"><a href=\"https:\/\/onedesk.com\/get-started\/ticketing\/\" class=\"elementor-item menu-link\">Gu\u00eda de introducci\u00f3n 5: emisi\u00f3n de tickets y soporte<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260366\"><a href=\"https:\/\/onedesk.com\/get-started\/pm-tasks\/\" class=\"elementor-item menu-link\">Gu\u00eda de introducci\u00f3n 6: PM y tareas<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260365\"><a href=\"https:\/\/onedesk.com\/get-started\/subscribing-going-live\/\" class=\"elementor-item menu-link\">Gu\u00eda de introducci\u00f3n 7: suscripci\u00f3n<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-b650856\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260364\"><a href=\"https:\/\/onedesk.com\/get-started\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Gu\u00eda de introducci\u00f3n<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260370\"><a href=\"https:\/\/onedesk.com\/get-started\/interface-nav\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Gu\u00eda de introducci\u00f3n 2- Interfaz<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260369\"><a href=\"https:\/\/onedesk.com\/get-started\/work-structure\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Gu\u00eda de introducci\u00f3n 3: estructura de trabajo<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260368\"><a href=\"https:\/\/onedesk.com\/get-started\/adding-support\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Gu\u00eda de introducci\u00f3n 4: agregar soporte<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260367\"><a href=\"https:\/\/onedesk.com\/get-started\/ticketing\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Gu\u00eda de introducci\u00f3n 5: emisi\u00f3n de tickets y soporte<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260366\"><a href=\"https:\/\/onedesk.com\/get-started\/pm-tasks\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Gu\u00eda de introducci\u00f3n 6: PM y tareas<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260365\"><a href=\"https:\/\/onedesk.com\/get-started\/subscribing-going-live\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Gu\u00eda de introducci\u00f3n 7: suscripci\u00f3n<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e895292 e-con-full e-flex e-con e-child\" data-id=\"e895292\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-962cb16 elementor-widget elementor-widget-text-editor\" data-id=\"962cb16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk es una plataforma todo en uno para mesa de ayuda, gesti\u00f3n de proyectos y PSA.<\/p>\n<p>En OneDesk hay <a href=\"https:\/\/onedesk.com\/es\/helpdesk-gestion-de-proyectos-glosario\/\" target=\"_blank\" rel=\"noopener\">usuarios y clientes<\/a> . Los usuarios (agentes) son miembros de su equipo, normalmente aquellos asignados a tickets u otros trabajos. Los clientes (usuarios finales) pueden ser externos o internos a su empresa, pero son las personas para quienes usted presta servicios.<\/p>\n<p><strong>Los usuarios pueden realizar trabajos en:<\/strong><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>La aplicaci\u00f3n web: accesible desde un navegador de escritorio o port\u00e1til. La aplicaci\u00f3n web es el lugar principal donde usted y su equipo trabajan. Ofrece la funcionalidad completa para responder a clientes\/usuarios finales, actualizar tickets o tareas, crear facturas, configurar su cuenta y m\u00e1s.<\/li>\n<li>La aplicaci\u00f3n m\u00f3vil: disponible para iOS y Android. La aplicaci\u00f3n m\u00f3vil ofrece a los usuarios la posibilidad de trabajar sobre la marcha. Permite a los usuarios actualizar el trabajo, enviar tiempos y responder a los clientes.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Los clientes pueden interactuar a trav\u00e9s de:<\/strong><\/p>\n<ul>\n<li>Correo electr\u00f3nico: los clientes pueden enviar tickets y recibir notificaciones, o responder a actualizaciones, todo desde su correo electr\u00f3nico. (Aprenderemos m\u00e1s sobre esto m\u00e1s adelante en la gu\u00eda).<\/li>\n<li>Aplicaciones del cliente: los clientes o usuarios finales pueden interactuar utilizando las aplicaciones del cliente. Estas aplicaciones incluyen: chat en vivo, portal, formularios y base de conocimientos. Se pueden implementar cualquiera o todos estos. Se puede acceder a las aplicaciones desde navegadores m\u00f3viles, port\u00e1tiles o de escritorio a trav\u00e9s de un enlace o el widget web. Aprenderemos m\u00e1s sobre estos m\u00e1s adelante.<\/li>\n<li>Otras herramientas a trav\u00e9s de integraciones: OneDesk se integra con varias aplicaciones de terceros. Algunas de estas integraciones permiten a los clientes interactuar o enviar solicitudes.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e4e6e71 e-flex e-con-boxed e-con e-parent\" data-id=\"e4e6e71\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d13b98 elementor-widget elementor-widget-text-editor\" data-id=\"6d13b98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Invite a su equipo (usuarios) cuando pase por el &#8216;Asistente de introducci\u00f3n&#8217;. Los clientes se agregar\u00e1n autom\u00e1ticamente cuando env\u00eden boletos por primera vez. Tambi\u00e9n puedes agregar usuarios o clientes desde el bot\u00f3n &#8216;Agregar&#8217; en la barra superior.  <\/p>\n<p>Aprende m\u00e1s:<\/p>\n<ul>\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-eae86815-fa44-4016-9f6e-ca1c65dc2836\" target=\"_blank\" rel=\"noopener\">Agregar\/administrar usuarios<\/a><\/li>\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-c59d72dd-56c0-475c-8e9e-ca3575c060f1\" target=\"_blank\" rel=\"noopener\">Acerca de los clientes y las organizaciones de clientes<\/a><\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78c0a13 elementor-widget elementor-widget-heading\" data-id=\"78c0a13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">La aplicaci\u00f3n web OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ec62d4 elementor-widget elementor-widget-text-editor\" data-id=\"8ec62d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La funcionalidad completa de OneDesk existe en la aplicaci\u00f3n web. Aqu\u00ed puede trabajar en tickets, planificar tareas, facturar a los clientes, crear informes y mucho m\u00e1s.  <\/p>\n<p>Pase el cursor sobre los n\u00fameros a continuaci\u00f3n para conocer partes de la interfaz.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4597cb2 e-flex e-con-boxed e-con e-parent\" data-id=\"4597cb2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-047cdb4 elementor-widget elementor-widget-hotspot\" data-id=\"047cdb4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;hotspot&quot;:[{&quot;_id&quot;:&quot;ab058b2&quot;,&quot;hotspot_label&quot;:&quot;1&quot;,&quot;hotspot_tooltip_content&quot;:&quot;&lt;p&gt;Las aplicaciones de usuario se encuentran en esta barra lateral izquierda.  &lt;\\\/p&gt;\\n&lt;p&gt;Las tres principales: Tickets, Tareas y Proyectos son las principales aplicaciones de usuario en las que trabajar\\u00e1 su equipo.  &lt;\\\/p&gt;&lt;\\\/p&gt;\\n&quot;,&quot;hotspot_offset_x&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;hotspot_offset_y&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:25,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_position&quot;:&quot;yes&quot;,&quot;hotspot_position&quot;:&quot;left&quot;,&quot;hotspot_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;index&quot;:0,&quot;__dynamic__&quot;:null,&quot;hotspot_link&quot;:{&quot;url&quot;:&quot;&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;hotspot_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;hotspot_icon_position&quot;:null,&quot;hotspot_icon_spacing&quot;:null,&quot;hotspot_custom_size&quot;:&quot;no&quot;,&quot;hotspot_width&quot;:null,&quot;hotspot_height&quot;:null,&quot;hotspot_horizontal&quot;:&quot;left&quot;,&quot;hotspot_vertical&quot;:&quot;top&quot;,&quot;hotspot_tooltip_text_wrap&quot;:&quot;&quot;},{&quot;_id&quot;:&quot;642b4ec&quot;,&quot;hotspot_label&quot;:&quot;2&quot;,&quot;hotspot_tooltip_content&quot;:&quot;&lt;p&gt;La aplicaci\\u00f3n Messenger contiene tus conversaciones.&lt;\\\/p&gt;\\n&lt;p&gt;Haga clic en \\&quot;m\\u00e1s aplicaciones\\&quot; en la parte inferior para acceder a todas las dem\\u00e1s aplicaciones de usuario.&lt;\\\/p&gt;\\n&quot;,&quot;hotspot_offset_x&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;hotspot_offset_y&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:84,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_position&quot;:&quot;yes&quot;,&quot;hotspot_position&quot;:&quot;left&quot;,&quot;index&quot;:1,&quot;__dynamic__&quot;:null,&quot;hotspot_link&quot;:{&quot;url&quot;:&quot;&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;hotspot_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;hotspot_icon_position&quot;:null,&quot;hotspot_icon_spacing&quot;:null,&quot;hotspot_custom_size&quot;:&quot;no&quot;,&quot;hotspot_width&quot;:null,&quot;hotspot_height&quot;:null,&quot;hotspot_horizontal&quot;:&quot;left&quot;,&quot;hotspot_vertical&quot;:&quot;top&quot;,&quot;hotspot_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_text_wrap&quot;:&quot;&quot;},{&quot;_id&quot;:&quot;d90f307&quot;,&quot;hotspot_label&quot;:&quot;3&quot;,&quot;hotspot_tooltip_content&quot;:&quot;&lt;p&gt;El panel lateral de vistas.&lt;\\\/p&gt;\\n&lt;p&gt;Las &#039;Vistas&#039; determinan c\\u00f3mo se muestran los elementos en el panel (5).&lt;\\\/p&gt;\\n&lt;p&gt;Las vistas est\\u00e1n compuestas por diferentes dise\\u00f1os, filtros y agrupaciones.&lt;\\\/p&gt;\\n&quot;,&quot;hotspot_offset_x&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:9,&quot;sizes&quot;:[]},&quot;hotspot_offset_y&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:34,&quot;sizes&quot;:[]},&quot;hotspot_custom_size&quot;:&quot;&quot;,&quot;hotspot_tooltip_position&quot;:&quot;yes&quot;,&quot;hotspot_position&quot;:&quot;left&quot;,&quot;index&quot;:2,&quot;__dynamic__&quot;:null,&quot;hotspot_link&quot;:{&quot;url&quot;:&quot;&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;hotspot_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;hotspot_icon_position&quot;:null,&quot;hotspot_icon_spacing&quot;:null,&quot;hotspot_width&quot;:null,&quot;hotspot_height&quot;:null,&quot;hotspot_horizontal&quot;:&quot;left&quot;,&quot;hotspot_vertical&quot;:&quot;top&quot;,&quot;hotspot_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_text_wrap&quot;:&quot;&quot;},{&quot;_id&quot;:&quot;7efda76&quot;,&quot;hotspot_label&quot;:&quot;4&quot;,&quot;hotspot_tooltip_content&quot;:&quot;&lt;p&gt;Barra de herramientas superior.&lt;\\\/p&gt;\\n&lt;p&gt;Haga clic en Agregar para crear tickets, tareas, proyectos y m\\u00e1s.&lt;\\\/p&gt;\\n&lt;p&gt;Haga clic en herramientas para acceder a la importaci\\u00f3n, macros y otras funciones.&lt;\\\/p&gt;\\n&lt;p&gt;Haga clic en la lupa para realizar una b\\u00fasqueda global.&lt;\\\/p&gt;\\n&quot;,&quot;hotspot_offset_x&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:31,&quot;sizes&quot;:[]},&quot;hotspot_offset_y&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;index&quot;:3,&quot;__dynamic__&quot;:null,&quot;hotspot_link&quot;:{&quot;url&quot;:&quot;&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;hotspot_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;hotspot_icon_position&quot;:null,&quot;hotspot_icon_spacing&quot;:null,&quot;hotspot_custom_size&quot;:&quot;no&quot;,&quot;hotspot_width&quot;:null,&quot;hotspot_height&quot;:null,&quot;hotspot_horizontal&quot;:&quot;left&quot;,&quot;hotspot_vertical&quot;:&quot;top&quot;,&quot;hotspot_tooltip_position&quot;:&quot;no&quot;,&quot;hotspot_position&quot;:null,&quot;hotspot_tooltip_width&quot;:null,&quot;hotspot_tooltip_text_wrap&quot;:null},{&quot;_id&quot;:&quot;5b31100&quot;,&quot;hotspot_label&quot;:&quot;5&quot;,&quot;hotspot_tooltip_content&quot;:&quot;&lt;p&gt;Su panel muestra los elementos que est\\u00e1 viendo actualmente.&lt;\\\/p&gt;\\n&lt;p&gt;Lo que est\\u00e1s viendo depende de la aplicaci\\u00f3n en la que te encuentres (1) y de tu vista (3).&lt;\\\/p&gt;\\n&lt;p&gt;Haga doble clic en un elemento para abrir el panel de detalles completo.&lt;\\\/p&gt;\\n&quot;,&quot;hotspot_offset_x&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:39,&quot;sizes&quot;:[]},&quot;index&quot;:4,&quot;__dynamic__&quot;:null,&quot;hotspot_link&quot;:{&quot;url&quot;:&quot;&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;hotspot_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;hotspot_icon_position&quot;:null,&quot;hotspot_icon_spacing&quot;:null,&quot;hotspot_custom_size&quot;:&quot;no&quot;,&quot;hotspot_width&quot;:null,&quot;hotspot_height&quot;:null,&quot;hotspot_horizontal&quot;:&quot;left&quot;,&quot;hotspot_vertical&quot;:&quot;top&quot;,&quot;hotspot_offset_y&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_position&quot;:&quot;no&quot;,&quot;hotspot_position&quot;:null,&quot;hotspot_tooltip_width&quot;:null,&quot;hotspot_tooltip_text_wrap&quot;:null},{&quot;_id&quot;:&quot;733de48&quot;,&quot;hotspot_label&quot;:&quot;6&quot;,&quot;hotspot_tooltip_content&quot;:&quot;&lt;p&gt;Haga clic en Comenzar para acceder a recursos \\u00fatiles.&lt;\\\/p&gt;\\n&lt;p&gt;Haga clic en su nombre para acceder a varios enlaces r\\u00e1pidos para trabajar.  &lt;\\\/p&gt;\\n&quot;,&quot;hotspot_offset_x&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:91,&quot;sizes&quot;:[]},&quot;hotspot_offset_y&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:3,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_position&quot;:&quot;yes&quot;,&quot;hotspot_position&quot;:&quot;right&quot;,&quot;index&quot;:5,&quot;__dynamic__&quot;:null,&quot;hotspot_link&quot;:{&quot;url&quot;:&quot;&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;hotspot_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;hotspot_icon_position&quot;:null,&quot;hotspot_icon_spacing&quot;:null,&quot;hotspot_custom_size&quot;:&quot;no&quot;,&quot;hotspot_width&quot;:null,&quot;hotspot_height&quot;:null,&quot;hotspot_horizontal&quot;:&quot;left&quot;,&quot;hotspot_vertical&quot;:&quot;top&quot;,&quot;hotspot_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_text_wrap&quot;:&quot;&quot;},{&quot;_id&quot;:&quot;534fccc&quot;,&quot;hotspot_label&quot;:&quot;7&quot;,&quot;hotspot_tooltip_content&quot;:&quot;&lt;p&gt;Puede chatear o dejar un mensaje con nuestro equipo de soporte haciendo clic en este widget.  &lt;\\\/p&gt;\\n&quot;,&quot;hotspot_offset_x&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:96,&quot;sizes&quot;:[]},&quot;hotspot_offset_y&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:88,&quot;sizes&quot;:[]},&quot;index&quot;:6,&quot;__dynamic__&quot;:null,&quot;hotspot_link&quot;:{&quot;url&quot;:&quot;&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;hotspot_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;hotspot_icon_position&quot;:null,&quot;hotspot_icon_spacing&quot;:null,&quot;hotspot_custom_size&quot;:&quot;no&quot;,&quot;hotspot_width&quot;:null,&quot;hotspot_height&quot;:null,&quot;hotspot_horizontal&quot;:&quot;left&quot;,&quot;hotspot_vertical&quot;:&quot;top&quot;,&quot;hotspot_tooltip_position&quot;:&quot;no&quot;,&quot;hotspot_position&quot;:null,&quot;hotspot_tooltip_width&quot;:null,&quot;hotspot_tooltip_text_wrap&quot;:null}],&quot;tooltip_trigger&quot;:&quot;mouseenter&quot;,&quot;hotspot_sequenced_animation&quot;:&quot;no&quot;,&quot;tooltip_position&quot;:&quot;top&quot;,&quot;tooltip_animation&quot;:&quot;e-hotspot--fade-in-out&quot;}\" data-widget_type=\"hotspot.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1530\" height=\"757\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/10\/OD-Interface.webp\" class=\"attachment-full size-full wp-image-259761\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/10\/OD-Interface.webp 1530w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/10\/OD-Interface-300x148.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/10\/OD-Interface-1024x507.webp 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/10\/OD-Interface-768x380.webp 768w\" sizes=\"(max-width: 1530px) 100vw, 1530px\" \/>\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-ab058b2  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">1<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip  e-hotspot--tooltip-position e-hotspot--fade-in-out \" >\n\t\t\t\t\t\t<p>Las aplicaciones de usuario se encuentran en esta barra lateral izquierda.  <\/p>\n<p>Las tres principales: Tickets, Tareas y Proyectos son las principales aplicaciones de usuario en las que trabajar\u00e1 su equipo.  <\/p><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-642b4ec  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">2<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip  e-hotspot--tooltip-position e-hotspot--fade-in-out \" >\n\t\t\t\t\t\t<p>La aplicaci\u00f3n Messenger contiene tus conversaciones.<\/p>\n<p>Haga clic en \"m\u00e1s aplicaciones\" en la parte inferior para acceder a todas las dem\u00e1s aplicaciones de usuario.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-d90f307  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">3<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip  e-hotspot--tooltip-position e-hotspot--fade-in-out \" >\n\t\t\t\t\t\t<p>El panel lateral de vistas.<\/p>\n<p>Las 'Vistas' determinan c\u00f3mo se muestran los elementos en el panel (5).<\/p>\n<p>Las vistas est\u00e1n compuestas por diferentes dise\u00f1os, filtros y agrupaciones.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-7efda76  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">4<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip  e-hotspot--tooltip-position e-hotspot--fade-in-out \" >\n\t\t\t\t\t\t<p>Barra de herramientas superior.<\/p>\n<p>Haga clic en Agregar para crear tickets, tareas, proyectos y m\u00e1s.<\/p>\n<p>Haga clic en herramientas para acceder a la importaci\u00f3n, macros y otras funciones.<\/p>\n<p>Haga clic en la lupa para realizar una b\u00fasqueda global.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-5b31100  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">5<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip  e-hotspot--tooltip-position e-hotspot--fade-in-out \" >\n\t\t\t\t\t\t<p>Su panel muestra los elementos que est\u00e1 viendo actualmente.<\/p>\n<p>Lo que est\u00e1s viendo depende de la aplicaci\u00f3n en la que te encuentres (1) y de tu vista (3).<\/p>\n<p>Haga doble clic en un elemento para abrir el panel de detalles completo.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-733de48  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">6<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip  e-hotspot--tooltip-position e-hotspot--fade-in-out \" >\n\t\t\t\t\t\t<p>Haga clic en Comenzar para acceder a recursos \u00fatiles.<\/p>\n<p>Haga clic en su nombre para acceder a varios enlaces r\u00e1pidos para trabajar.  <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-534fccc  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">7<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip  e-hotspot--tooltip-position e-hotspot--fade-in-out \" >\n\t\t\t\t\t\t<p>Puede chatear o dejar un mensaje con nuestro equipo de soporte haciendo clic en este widget.  <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-09abf44 e-flex e-con-boxed e-con e-parent\" data-id=\"09abf44\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1072605 elementor-widget elementor-widget-text-editor\" data-id=\"1072605\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Aprende m\u00e1s:<\/p>\n<ul>\n<li><a href=\"https:\/\/www.youtube.com\/watch?v=KhOXQP8favc\" target=\"_blank\" rel=\"noopener\">V\u00eddeo: OneDesk en 5 minutos<\/a><\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b92141 elementor-widget elementor-widget-heading\" data-id=\"2b92141\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">La aplicaci\u00f3n m\u00f3vil OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e503d15 elementor-widget elementor-widget-text-editor\" data-id=\"e503d15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La aplicaci\u00f3n m\u00f3vil OneDesk se puede instalar en su tel\u00e9fono, lo que le permite a usted y a su equipo acceder a tareas, responder preguntas de los clientes, recibir notificaciones sobre nuevas tareas y m\u00e1s. Esta aplicaci\u00f3n est\u00e1 disponible tanto para <a href=\"https:\/\/apps.apple.com\/us\/app\/onedesk\/id1140275352?ls=1\" target=\"_blank\" rel=\"noopener\">IOS<\/a> como <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.onedesk.odmobile&amp;hl=en\" target=\"_blank\" rel=\"noopener\">para Android<\/a> .<\/p>\n<p>Aprende m\u00e1s:<\/p>\n<ul>\n<li><a href=\"https:\/\/youtu.be\/BW66IEvf4PY?si=Ii3KbBlEk2JGA1Iy\" target=\"_blank\" rel=\"noopener\">V\u00eddeo: La aplicaci\u00f3n m\u00f3vil<\/a><\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a22e510 elementor-widget elementor-widget-heading\" data-id=\"a22e510\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Las aplicaciones para clientes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b1da4f1 elementor-widget elementor-widget-text-editor\" data-id=\"b1da4f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk proporciona &#8220;aplicaciones orientadas al cliente&#8221;. Estas aplicaciones permiten que sus clientes\/usuarios finales tengan diferentes formas de interactuar con usted.<\/p>\n<p>Las aplicaciones incluyen:<\/p>\n<ul>\n<li>El widget web: un componente que se puede colocar en su sitio web y brinda a los clientes\/clientes potenciales acceso a otras aplicaciones.<\/li>\n<li>El portal: permite a los clientes iniciar sesi\u00f3n y ver actualizaciones e informaci\u00f3n sobre sus boletos.<\/li>\n<li>Mensajero de chat en vivo: permite la comunicaci\u00f3n en tiempo real con clientes o prospectos.<\/li>\n<li>Formularios web: formularios personalizables que los clientes pueden utilizar para enviar tickets. Puede definir qu\u00e9 campos son obligatorios, asegur\u00e1ndose de que se proporcione la informaci\u00f3n necesaria.<\/li>\n<li>Base de conocimientos: un centro de informaci\u00f3n para los clientes. La KB puede reducir las preguntas comunes y ayudar a los agentes a brindar apoyo.  <\/li>\n<\/ul>\n<p>Aprenderemos m\u00e1s sobre c\u00f3mo proporcionar estas herramientas a sus clientes m\u00e1s adelante.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7636de elementor-widget elementor-widget-image\" data-id=\"b7636de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"336\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-768x336.png\" class=\"attachment-medium_large size-medium_large wp-image-118951\" alt=\"customer apps cards\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-768x336.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-300x131.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-1024x448.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-686x300.png 686w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-1140x499.png 1140w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-255x112.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-183x80.png 183w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-91x40.png 91w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-480x210.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-500x219.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-750x328.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-360x157.png 360w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min.png 1310w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cded0de elementor-widget elementor-widget-text-editor\" data-id=\"cded0de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Aprende m\u00e1s:<\/p>\n<ul>\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-ae3e3b56-14f6-440e-853c-2046cd9c75e6\" target=\"_blank\" rel=\"noopener\">Canales de comunicaci\u00f3n con el cliente<\/a><\/li>\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-8cdc8a0c-8d93-4574-8c51-e91ac7244e17\" target=\"_blank\" rel=\"noopener\">Acerca de las aplicaciones de los clientes<\/a><\/li>\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-7a3840c6-221a-4c0c-a218-aec736fcdc51\" target=\"_blank\" rel=\"noopener\">El widget web<\/a><\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9de860e elementor-align-right elementor-widget elementor-widget-button\" data-id=\"9de860e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/onedesk.com\/es\/empezar\/estructura-de-trabajo\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Siguiente &gt;<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Interfaz y navegaci\u00f3n Contenido de la gu\u00eda de incorporaci\u00f3n: OneDesk es una plataforma todo en uno para mesa de ayuda, gesti\u00f3n de proyectos y PSA. En OneDesk hay usuarios y clientes . Los usuarios (agentes) son miembros de su equipo, normalmente aquellos asignados a tickets u otros trabajos. Los clientes (usuarios finales) pueden ser externos [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":260410,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-260424","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Gu\u00eda de introducci\u00f3n Paso 2: Interfaz y navegaci\u00f3n | Un escritorio<\/title>\n<meta name=\"description\" content=\"Paso dos de la gu\u00eda de introducci\u00f3n a OneDesk. 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