{"id":260701,"date":"2023-10-27T18:11:10","date_gmt":"2023-10-27T18:11:10","guid":{"rendered":"https:\/\/onedesk.com\/guia-de-incorporacion-integrada-6\/"},"modified":"2024-07-19T20:33:41","modified_gmt":"2024-07-19T20:33:41","slug":"guia-de-incorporacion-integrada-6","status":"publish","type":"page","link":"https:\/\/onedesk.com\/es\/guia-de-incorporacion-integrada-6\/","title":{"rendered":"Gu\u00eda de incorporaci\u00f3n integrada P\u00e1gina 6"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"260701\" class=\"elementor elementor-260701 elementor-259781\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e47e01d e-flex e-con-boxed e-con e-parent\" data-id=\"e47e01d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23267b2 elementor-widget elementor-widget-heading\" data-id=\"23267b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Gesti\u00f3n de tareas y proyectos<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d411e1a e-flex e-con-boxed e-con e-parent\" data-id=\"d411e1a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f7749a6 e-con-full e-flex e-con e-child\" data-id=\"f7749a6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e690123 elementor-widget elementor-widget-heading\" data-id=\"e690123\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Contenido de la gu\u00eda de incorporaci\u00f3n:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49adaae uael-nav-menu__breakpoint-mobile uael-nav-menu__align-left uael-submenu-icon-arrow uael-link-redirect-child uael-nav-menu-toggle-label-no elementor-widget elementor-widget-uael-nav-menu\" data-id=\"49adaae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"uael-nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"uael-nav-menu uael-layout-vertical uael-nav-menu-layout\" data-layout=\"vertical\">\n\t\t\t\t<div role=\"button\" class=\"uael-nav-menu__toggle elementor-clickable\">\n\t\t\t\t\t<span class=\"screen-reader-text\">Main Menu<\/span>\n\t\t\t\t\t<div class=\"uael-nav-menu-icon\">\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-align-justify\"><\/i>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<nav class=\"uael-nav-menu__layout-vertical uael-nav-menu__submenu-arrow\" data-toggle-icon=\"&lt;i aria-hidden=&quot;true&quot; class=&quot;fas fa-align-justify&quot;&gt;&lt;\/i&gt;\" data-close-icon=\"&lt;i aria-hidden=&quot;true&quot; class=&quot;far fa-window-close&quot;&gt;&lt;\/i&gt;\" data-full-width=\"yes\"><ul id=\"menu-1-49adaae\" class=\"uael-nav-menu\"><li id=\"menu-item-259728\" class=\"menu-item menu-item-type-post_type menu-item-object-page parent uael-creative-menu\"><a href=\"https:\/\/onedesk.com\/embedded-onboarding-guide\/\" class = \"uael-menu-item\">Gu\u00eda de incorporaci\u00f3n integrada<\/a><\/li>\n<li id=\"menu-item-259729\" class=\"menu-item menu-item-type-post_type menu-item-object-page parent uael-creative-menu\"><a href=\"https:\/\/onedesk.com\/embedded-onboarding-guide-2\/\" class = \"uael-menu-item\">Gu\u00eda de incorporaci\u00f3n integrada P\u00e1gina 2<\/a><\/li>\n<li id=\"menu-item-259730\" class=\"menu-item menu-item-type-post_type menu-item-object-page parent uael-creative-menu\"><a href=\"https:\/\/onedesk.com\/embedded-onboarding-guide-3\/\" class = \"uael-menu-item\">Gu\u00eda de incorporaci\u00f3n integrada P\u00e1gina 3<\/a><\/li>\n<li id=\"menu-item-259731\" class=\"menu-item menu-item-type-post_type menu-item-object-page parent uael-creative-menu\"><a href=\"https:\/\/onedesk.com\/embedded-onboarding-guide-4\/\" class = \"uael-menu-item\">Gu\u00eda de incorporaci\u00f3n integrada P\u00e1gina 4<\/a><\/li>\n<li id=\"menu-item-259780\" class=\"menu-item menu-item-type-post_type menu-item-object-page parent uael-creative-menu\"><a href=\"https:\/\/onedesk.com\/embedded-onboarding-guide-5\/\" class = \"uael-menu-item\">Gu\u00eda de incorporaci\u00f3n integrada P\u00e1gina 5<\/a><\/li>\n<li id=\"menu-item-259785\" class=\"menu-item menu-item-type-post_type menu-item-object-page parent uael-creative-menu\"><a href=\"https:\/\/onedesk.com\/embedded-onboarding-guide-6\/\" class = \"uael-menu-item\">Gu\u00eda de incorporaci\u00f3n integrada P\u00e1gina 6<\/a><\/li>\n<li id=\"menu-item-259786\" class=\"menu-item menu-item-type-post_type menu-item-object-page parent uael-creative-menu\"><a href=\"https:\/\/onedesk.com\/embedded-onboarding-guide-7\/\" class = \"uael-menu-item\">Gu\u00eda de incorporaci\u00f3n integrada P\u00e1gina 7<\/a><\/li>\n<\/ul><\/nav>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-61b7568 e-con-full e-flex e-con e-child\" data-id=\"61b7568\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f0059b5 elementor-widget elementor-widget-heading\" data-id=\"f0059b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">trabajando en tareas<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f98f63 elementor-widget elementor-widget-text-editor\" data-id=\"6f98f63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Como se mencion\u00f3 en el paso anterior, la principal diferencia entre tareas y tickets est\u00e1 en c\u00f3mo los usa. De forma predeterminada, las tareas tambi\u00e9n brindan m\u00e1s funciones de gesti\u00f3n de proyectos. Las tareas se utilizan como elementos b\u00e1sicos de sus proyectos. Divida los proyectos internos\/de clientes en tareas manejables que se puedan rastrear y asignar. Tambi\u00e9n puede utilizar subtareas para desglosar a\u00fan m\u00e1s el trabajo. Las subtareas son tareas con todas las funciones, pero tienen una relaci\u00f3n con la tarea\/ticket principal. Por ejemplo, un uso com\u00fan de las subtareas es realizar un seguimiento del trabajo que debe realizarse antes de que se pueda resolver un ticket.  <\/p>\n<p>Puede comenzar a trabajar en tareas desde el panel de detalles de la tarea. Desde all\u00ed, puede comunicarse con los clientes, ver archivos adjuntos, colaborar con los miembros del equipo, actualizar el estado de la tarea, registrar el tiempo o el progreso, y m\u00e1s.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-584a8cb elementor-widget elementor-widget-video\" data-id=\"584a8cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/L6ll6Hkk2D0?si=NqeY-F7aeSYWIiw3&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2378da3 e-flex e-con-boxed e-con e-parent\" data-id=\"2378da3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fd13a26 elementor-widget elementor-widget-text-editor\" data-id=\"fd13a26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Aprende m\u00e1s: <\/p>\n<ul>\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-0a810bb4-6067-4835-87bd-5c379fc0302d\" target=\"_blank\" rel=\"noopener\">Acerca de las subtareas<\/a><\/li>\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-79a9cd45-c7d6-4130-9151-e53a769a5cc1\" target=\"_blank\" rel=\"noopener\">Uso de temporizadores y hojas de horas<\/a><\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dbaef3e elementor-widget elementor-widget-heading\" data-id=\"dbaef3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Planificaci\u00f3n y programaci\u00f3n del trabajo<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d66619a elementor-widget elementor-widget-text-editor\" data-id=\"d66619a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Las tareas tienen dos propiedades: cronograma planificado y esfuerzo planificado.<\/p>\n<ul>\n<li>Programa planificado: las fechas en las que se debe trabajar en la tarea.  <\/li>\n<li>Esfuerzo planificado: las horas de trabajo estimadas que deber\u00edan tomarse para completar la tarea.<\/li>\n<\/ul>\n<p>Puede planificar y estimar tareas desde el panel de detalles de tareas, el diagrama de Gantt y el calendario.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a184685 e-flex e-con-boxed e-con e-parent\" data-id=\"a184685\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aee1488 elementor-widget elementor-widget-video\" data-id=\"aee1488\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/lhrQ4QwK9N4?si=tvwRkukkY1kFb-LE&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-25e390f e-flex e-con-boxed e-con e-parent\" data-id=\"25e390f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f1d7674 elementor-widget elementor-widget-text-editor\" data-id=\"f1d7674\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Aprende m\u00e1s:<\/p>\n<ul>\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-e43e9852-7b20-4f1c-8917-932f88ff3d8a\" target=\"_blank\" rel=\"noopener\">Planificaci\u00f3n<\/a> <\/li>\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-89ffc8c7-93b8-40fa-b0a3-092f57825eea\" target=\"_blank\" rel=\"noopener\">Diagramas de Gantt<\/a><\/li>\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-daca46d7-b4b9-4560-9169-4079a04ff0fe\" target=\"_blank\" rel=\"noopener\">Dependencias de tareas <\/a><\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7e7c06 elementor-widget elementor-widget-heading\" data-id=\"e7e7c06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Seguimiento del progreso<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08ca6cc elementor-widget elementor-widget-text-editor\" data-id=\"08ca6cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Supervise el trabajo desde el panel de la aplicaci\u00f3n Tareas.<\/p>\n<ul>\n<li>El progreso de la tarea se acumula en la carpeta y el proyecto.<\/li>\n<li>El &#8220;programa real&#8221; y el &#8220;trabajo planificado real&#8221; se completan en funci\u00f3n del tiempo registrado en la tarea. Es una buena pr\u00e1ctica registrar el tiempo mientras trabaja en las tareas. Esto permite a los gerentes comparar el progreso planificado y real y determinar si el trabajo va por buen camino.<\/li>\n<li>Visualice el progreso con las vistas de Gantt, Kanban y calendario.\n<ul>\n<li>En el Gantt, las barras azules representan el cronograma de tareas planificado. Las barras verdes representan el cronograma &#8220;real&#8221; o en progreso.<\/li>\n<li>Con el Kanban podr\u00e1s ver f\u00e1cilmente el estado de cada tarea. Limitar el n\u00famero de tareas en progreso es una estrategia \u00e1gil com\u00fan de pm.<\/li>\n<li>Utilice vistas personalizadas. Agrupe, filtre u ordene el trabajo para comprender mejor c\u00f3mo progresa cada equipo o agente o si el trabajo del cliente va por buen camino.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ca9711 elementor-widget elementor-widget-image\" data-id=\"4ca9711\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"321\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Bug-Tracking-Dashboard-768x321.webp\" class=\"attachment-medium_large size-medium_large wp-image-236343\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Bug-Tracking-Dashboard-768x321.webp 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Bug-Tracking-Dashboard-300x125.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Bug-Tracking-Dashboard.webp 979w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d37f3a elementor-widget elementor-widget-heading\" data-id=\"4d37f3a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Plantillas de proyecto<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3bbb225 elementor-widget elementor-widget-text-editor\" data-id=\"3bbb225\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00bfTiene servicios similares que ofrece a sus clientes? Podr\u00e1s crear un proyecto con todas tus tareas, asignaciones, trabajo planificado, etc. Luego podr\u00e1s crear nuevos proyectos basados \u200b\u200ben estas plantillas. Las plantillas le ahorran a usted y a su equipo tiempo para comenzar con proyectos y tareas en el futuro. Configure un proyecto como plantilla abriendo el panel de detalles del proyecto y marcando &#8220;Establecer como plantilla&#8221;.  <\/p>\n<p>Aprende m\u00e1s:<\/p>\n<ul>\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-73405409-5ea8-44d5-aac5-16933f18f48d\" target=\"_blank\" rel=\"noopener\">Plantillas de proyecto<\/a><\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a25d53e elementor-widget elementor-widget-image\" data-id=\"a25d53e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"696\" height=\"173\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/09\/Template1.png\" class=\"attachment-large size-large wp-image-256181\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/09\/Template1.png 696w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/09\/Template1-300x75.png 300w\" sizes=\"(max-width: 696px) 100vw, 696px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6bad935 elementor-widget elementor-widget-heading\" data-id=\"6bad935\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Personalizando su flujo de trabajo<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec00b1a elementor-widget elementor-widget-text-editor\" data-id=\"ec00b1a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk es muy flexible y le permite definir el flujo de trabajo de gesti\u00f3n de proyectos.  <\/p>\n<ul>\n<li>Los estados definen el flujo de trabajo de sus tareas. Puede cambiar el nombre, eliminar o crear estados adicionales en sus tareas para alinearse con sus procesos. Por ejemplo, puede agregar estados como &#8220;en espera&#8221;, &#8220;necesita revisi\u00f3n&#8221; o &#8220;aprobado&#8221;. Definir estados desde el administrador&gt; Tareas.  <\/li>\n<li>Los campos personalizados son propiedades exclusivas de su empresa. Estos campos se pueden agregar a tareas, tickets, perfiles de clientes y m\u00e1s. Los campos personalizados comunes incluyen &#8220;etiquetas&#8221; para categorizar el trabajo o un campo de &#8220;notas&#8221;. Crear campos desde el administrador&gt; Campos Personalizados.<\/li>\n<li>Las automatizaciones son una herramienta poderosa que no solo reduce el trabajo manual sino que tambi\u00e9n le permite definir sus flujos de trabajo. Por ejemplo, establezca una tarea sucesora como &#8220;lista&#8221; cuando se complete la predecesora. O env\u00ede un mensaje a un cliente cuando el trabajo est\u00e9 a punto de finalizar. Configurar automatizaciones desde Admin&gt; Centro de automatizaci\u00f3n.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-214a6a0 elementor-widget elementor-widget-image\" data-id=\"214a6a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"346\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customization-768x346.webp\" class=\"attachment-medium_large size-medium_large wp-image-231774\" alt=\"Personalizaciones de OneDesk\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customization-768x346.webp 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customization-300x135.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customization-1024x461.webp 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customization.webp 1110w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e5aaf1 elementor-widget elementor-widget-text-editor\" data-id=\"3e5aaf1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Aprende m\u00e1s:<\/p>\n<ul>\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-966c952b-672d-486a-bc70-fd54c4d59d0f\" target=\"_blank\" rel=\"noopener\">Usar campos personalizados<\/a><\/li>\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-ce6d73db-0668-4b47-a1b3-9f2925ebc5b0\" target=\"_blank\" rel=\"noopener\">Tareas predecesoras y sucesoras<\/a><\/li>\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-3a443249-1405-4b60-9c1c-a07659c1511d\" target=\"_blank\" rel=\"noopener\">Estados configurables<\/a><\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28935dd elementor-widget elementor-widget-html\" data-id=\"28935dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"noODwidget\" style=\"display:none\"><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-43412eb e-flex e-con-boxed e-con e-parent\" data-id=\"43412eb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-18b4df4 e-con-full e-flex e-con e-child\" data-id=\"18b4df4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1fdfc06 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"1fdfc06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/onedesk.com\/es\/guia-de-incorporacion-integrada-5\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">&lt; Anterior<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-52cc261 e-con-full e-flex e-con e-child\" data-id=\"52cc261\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0399542 elementor-align-right elementor-widget elementor-widget-button\" data-id=\"0399542\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/onedesk.com\/es\/guia-de-incorporacion-integrada-7\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Siguiente &gt;<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Gesti\u00f3n de tareas y proyectos Contenido de la gu\u00eda de incorporaci\u00f3n: Main Menu First Steps Interface &#038; Navigation Work Structure &#038; Organization Adding Support Channels Ticketing &#038; Support Flow Project Management &#038; Tasks Subscribing &#038; Going Live trabajando en tareas Como se mencion\u00f3 en el paso anterior, la principal diferencia entre tareas y tickets est\u00e1 [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-260701","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Gu\u00eda de incorporaci\u00f3n integrada P\u00e1gina 6 - Un escritorio<\/title>\n<meta name=\"description\" content=\"OneDesk es un software de asistencia t\u00e9cnica y un software de gesti\u00f3n de proyectos en una sola aplicaci\u00f3n. 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