{"id":62019,"date":"2021-03-08T21:06:55","date_gmt":"2021-03-08T21:06:55","guid":{"rendered":"https:\/\/onedesk.com\/integrar-con-onedesk\/email-smtp\/"},"modified":"2023-09-27T17:22:47","modified_gmt":"2023-09-27T17:22:47","slug":"email-smtp","status":"publish","type":"page","link":"https:\/\/onedesk.com\/es\/integrar-con-onedesk\/email-smtp\/","title":{"rendered":"Correo electr\u00f3nico \/ SMTP"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Integraci\u00f3n de correo electr\u00f3nico \/ SMTP con la mesa de ayuda y el software de gesti\u00f3n de proyectos<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

OneDesk integra el software de gesti\u00f3n de proyectos y soporte t\u00e9cnico con su servidor de correo electr\u00f3nico IMAP y SMTP<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\u00a1Reg\u00edstrate gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Conecte su servidor de Office 365, Google Workspace o Gmail a su cuenta OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Con la integraci\u00f3n del correo electr\u00f3nico, puede conectar el servicio de asistencia t\u00e9cnica y el software de gesti\u00f3n de proyectos de OneDesk a IMAP y SMTP para recibir y enviar correos electr\u00f3nicos. Si su proveedor de correo electr\u00f3nico es Office 365<\/a> o Google<\/a> , puede conectarse directamente a trav\u00e9s de OAuth o la contrase\u00f1a de la aplicaci\u00f3n. Se crear\u00e1n nuevos correos electr\u00f3nicos como tickets y podr\u00e1 enviar respuestas dentro de OneDesk desde su propio servidor, todo con una configuraci\u00f3n simple.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t

Conecte cualquier servidor de correo electr\u00f3nico SMTP personalizado<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

\u00bfUtiliza otro proveedor de correo electr\u00f3nico? Con la integraci\u00f3n SMTP puedes enviar tus correos electr\u00f3nicos utilizando tu propio servidor de correo electr\u00f3nico. Se pueden crear nuevos tickets mediante el reenv\u00edo autom\u00e1tico. Puede enviar respuestas utilizando su propio SMTP personalizado. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Utilice su propio servidor de correo electr\u00f3nico SMTP para enviar correo electr\u00f3nico<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

La integraci\u00f3n de correo electr\u00f3nico\/SMTP de OneDesk utiliza una s\u00f3lida infraestructura de correo electr\u00f3nico para enviar correos electr\u00f3nicos en su nombre. Enviamos sus notificaciones de boletos, conversaciones y todos los dem\u00e1s correos electr\u00f3nicos utilizando algunos de los socios de entrega de correo electr\u00f3nico m\u00e1s confiables del mundo. Sin embargo, si desea utilizar sus propios servidores de correo electr\u00f3nico para enviar el correo electr\u00f3nico de su mesa de ayuda, OneDesk proporciona un conector SMTP que puede configurar dentro de su cuenta de OneDesk.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

C\u00f3mo conectar OneDesk a su servidor de correo electr\u00f3nico SMTP<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Env\u00ede usando su propio servidor SMTP<\/strong><\/p>\n

Si administra su propio servidor SMTP y prefiere usarlo en los servidores de OneDesk, dir\u00edjase a Administraci\u00f3n<\/strong>> Correos electr\u00f3nicos<\/strong>> Ajustes<\/strong>> Configuraci\u00f3n saliente<\/strong> . Seleccione la opci\u00f3n “Agregar correo electr\u00f3nico saliente” y “Servidor SMTP personalizado”.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Simplemente complete los campos obligatorios y haga clic en “Validar y enviar correo electr\u00f3nico de prueba”. Si recibes el correo electr\u00f3nico, lo has configurado correctamente.<\/p>\n

Algunas cosas que debe saber sobre esta funci\u00f3n:<\/h6>\n
    \n
  • Si utiliza su propio servidor, no podremos rastrear sus correos electr\u00f3nicos salientes ni brindarle informaci\u00f3n sobre el estado de su entrega. Para ello, deber\u00e1 comprobar los registros de su propio servidor.<\/li>\n
  • Si ha configurado incorrectamente su servidor SMTP o su servidor no est\u00e1 disponible, esto resultar\u00e1 en la p\u00e9rdida de correos electr\u00f3nicos<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    Integraci\u00f3n de correo electr\u00f3nico \/ SMTP con la mesa de ayuda y el software de gesti\u00f3n de proyectos OneDesk integra el software de gesti\u00f3n de proyectos y soporte t\u00e9cnico con su servidor de correo electr\u00f3nico IMAP y SMTP Sign up free! Conecte su servidor de Office 365, Google Workspace o Gmail a su cuenta OneDesk […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":61650,"menu_order":11,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-62019","page","type-page","status-publish","hentry"],"yoast_head":"\nIntegraci\u00f3n de correo electr\u00f3nico \/ SMTP | Software de mesa de ayuda y gesti\u00f3n de proyectos<\/title>\n<meta name=\"description\" content=\"La integraci\u00f3n de correo electr\u00f3nico \/ SMTP est\u00e1 disponible para la mesa de ayuda de OneDesk y el software de gesti\u00f3n de proyectos. Conecte su cuenta para trabajar en sus proyectos de manera m\u00e1s eficiente.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/es\/integrar-con-onedesk\/email-smtp\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Integraci\u00f3n de correo electr\u00f3nico \/ SMTP | Software de mesa de ayuda y gesti\u00f3n de proyectos\" \/>\n<meta property=\"og:description\" content=\"La integraci\u00f3n de correo electr\u00f3nico \/ SMTP est\u00e1 disponible para la mesa de ayuda de OneDesk y el software de gesti\u00f3n de proyectos. Conecte su cuenta para trabajar en sus proyectos de manera m\u00e1s eficiente.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/es\/integrar-con-onedesk\/email-smtp\/\" \/>\n<meta property=\"og:site_name\" content=\"Un escritorio\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:modified_time\" content=\"2023-09-27T17:22:47+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/email-2-80x80-1.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Integraci\u00f3n de correo electr\u00f3nico \/ SMTP | Software de mesa de ayuda y gesti\u00f3n de proyectos","description":"La integraci\u00f3n de correo electr\u00f3nico \/ SMTP est\u00e1 disponible para la mesa de ayuda de OneDesk y el software de gesti\u00f3n de proyectos. Conecte su cuenta para trabajar en sus proyectos de manera m\u00e1s eficiente.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/onedesk.com\/es\/integrar-con-onedesk\/email-smtp\/","og_locale":"es_ES","og_type":"article","og_title":"Integraci\u00f3n de correo electr\u00f3nico \/ SMTP | Software de mesa de ayuda y gesti\u00f3n de proyectos","og_description":"La integraci\u00f3n de correo electr\u00f3nico \/ SMTP est\u00e1 disponible para la mesa de ayuda de OneDesk y el software de gesti\u00f3n de proyectos. Conecte su cuenta para trabajar en sus proyectos de manera m\u00e1s eficiente.","og_url":"https:\/\/onedesk.com\/es\/integrar-con-onedesk\/email-smtp\/","og_site_name":"Un escritorio","article_publisher":"https:\/\/www.facebook.com\/OneDeskApp","article_modified_time":"2023-09-27T17:22:47+00:00","og_image":[{"url":"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/email-2-80x80-1.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_site":"@OneDeskApp","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/onedesk.com\/es\/integrar-con-onedesk\/email-smtp\/","url":"https:\/\/onedesk.com\/es\/integrar-con-onedesk\/email-smtp\/","name":"Integraci\u00f3n de correo electr\u00f3nico \/ SMTP | Software de mesa de ayuda y gesti\u00f3n de proyectos","isPartOf":{"@id":"https:\/\/onedesk.com\/es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/onedesk.com\/es\/integrar-con-onedesk\/email-smtp\/#primaryimage"},"image":{"@id":"https:\/\/onedesk.com\/es\/integrar-con-onedesk\/email-smtp\/#primaryimage"},"thumbnailUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/email-2-80x80-1.png","datePublished":"2021-03-08T21:06:55+00:00","dateModified":"2023-09-27T17:22:47+00:00","description":"La integraci\u00f3n de correo electr\u00f3nico \/ SMTP est\u00e1 disponible para la mesa de ayuda de OneDesk y el software de gesti\u00f3n de proyectos. Conecte su cuenta para trabajar en sus proyectos de manera m\u00e1s eficiente.","breadcrumb":{"@id":"https:\/\/onedesk.com\/es\/integrar-con-onedesk\/email-smtp\/#breadcrumb"},"inLanguage":"es-ES","potentialAction":[{"@type":"ReadAction","target":["https:\/\/onedesk.com\/es\/integrar-con-onedesk\/email-smtp\/"]}]},{"@type":"ImageObject","inLanguage":"es-ES","@id":"https:\/\/onedesk.com\/es\/integrar-con-onedesk\/email-smtp\/#primaryimage","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/email-2-80x80-1.png","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/email-2-80x80-1.png"},{"@type":"BreadcrumbList","@id":"https:\/\/onedesk.com\/es\/integrar-con-onedesk\/email-smtp\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Integrar con OneDesk","item":"https:\/\/onedesk.com\/es\/integrar-con-onedesk\/"},{"@type":"ListItem","position":2,"name":"Correo electr\u00f3nico \/ SMTP"}]},{"@type":"WebSite","@id":"https:\/\/onedesk.com\/es\/#website","url":"https:\/\/onedesk.com\/es\/","name":"Un escritorio","description":"Software de gesti\u00f3n de proyectos y asistencia t\u00e9cnica","publisher":{"@id":"https:\/\/onedesk.com\/es\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/onedesk.com\/es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es-ES"},{"@type":"Organization","@id":"https:\/\/onedesk.com\/es\/#organization","name":"Un escritorio","url":"https:\/\/onedesk.com\/es\/","logo":{"@type":"ImageObject","inLanguage":"es-ES","@id":"https:\/\/onedesk.com\/es\/#\/schema\/logo\/image\/","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","width":207,"height":40,"caption":"Un escritorio"},"image":{"@id":"https:\/\/onedesk.com\/es\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/OneDeskApp","https:\/\/x.com\/OneDeskApp","https:\/\/www.instagram.com\/onedeskapp\/","https:\/\/www.linkedin.com\/company\/onedesk-inc-1","https:\/\/www.pinterest.com\/onedesk\/","https:\/\/www.youtube.com\/user\/OneDeskApp"]}]}},"tpgb_featured_images":null,"tpgb_post_meta_info":{"get_date":"March 8, 2021","get_modified_date":"September 27, 2023","author_name":"server.admin@onedesk.com","author_url":"https:\/\/onedesk.com\/es\/author\/server-adminonedesk-com\/","author_email":"server.admin@onedesk.com","author_website":"","author_description":"","author_facebook":"","author_twitter":"","author_instagram":"","author_role":["administrator"],"author_firstname":"","author_lastname":"","user_login":"server.admin@onedesk.com","author_avatar":"<img alt='' src='https:\/\/secure.gravatar.com\/avatar\/a37d6b270be81ecbf4ab9ca7260f2d1ee4d0295343706f0648e9d7a0d75243d3?s=200&d=mm&r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/a37d6b270be81ecbf4ab9ca7260f2d1ee4d0295343706f0648e9d7a0d75243d3?s=400&d=mm&r=g 2x' class='avatar avatar-200 photo' height='200' width='200' decoding='async'\/>","author_avatar_url":"https:\/\/secure.gravatar.com\/avatar\/a37d6b270be81ecbf4ab9ca7260f2d1ee4d0295343706f0648e9d7a0d75243d3?s=96&d=mm&r=g","comment_count":0,"post_likes":0,"post_views":0},"tpgb_post_category":[],"jetpack_shortlink":"https:\/\/wp.me\/PfpPaI-g8j","amp_enabled":true,"_links":{"self":[{"href":"https:\/\/onedesk.com\/es\/wp-json\/wp\/v2\/pages\/62019","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onedesk.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/onedesk.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/onedesk.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/onedesk.com\/es\/wp-json\/wp\/v2\/comments?post=62019"}],"version-history":[{"count":3,"href":"https:\/\/onedesk.com\/es\/wp-json\/wp\/v2\/pages\/62019\/revisions"}],"predecessor-version":[{"id":258620,"href":"https:\/\/onedesk.com\/es\/wp-json\/wp\/v2\/pages\/62019\/revisions\/258620"}],"up":[{"embeddable":true,"href":"https:\/\/onedesk.com\/es\/wp-json\/wp\/v2\/pages\/61650"}],"wp:attachment":[{"href":"https:\/\/onedesk.com\/es\/wp-json\/wp\/v2\/media?parent=62019"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}