{"id":62386,"date":"2021-03-09T15:01:53","date_gmt":"2021-03-09T15:01:53","guid":{"rendered":"https:\/\/onedesk.com\/equipos\/eso\/"},"modified":"2025-06-04T20:21:43","modified_gmt":"2025-06-04T20:21:43","slug":"it","status":"publish","type":"page","link":"https:\/\/onedesk.com\/es\/equipos\/it\/","title":{"rendered":"ESO"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"62386\" class=\"elementor elementor-62386 elementor-51731\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-06b577b e-flex e-con-boxed e-con e-parent\" data-id=\"06b577b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f6385a6 e-con-full e-flex e-con e-child\" data-id=\"f6385a6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-831b5ce elementor-widget elementor-widget-heading\" data-id=\"831b5ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">OneDesk para equipos de TI<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c74821 elementor-widget__width-initial elementor-widget-widescreen__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"7c74821\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Automatice tareas repetitivas, administre proyectos y controle los tickets con el software de gesti\u00f3n de proyectos y soporte t\u00e9cnico de OneDesk.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-687e912 elementor-align-left elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"687e912\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/es\/registrate-gratis-2\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">\u00a1Reg\u00edstrate gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ca020db e-con-full e-flex e-con e-child\" data-id=\"ca020db\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1a260f7 elementor-widget elementor-widget-image\" data-id=\"1a260f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"506\" height=\"359\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/IT-Team-1.webp\" class=\"attachment-large size-large wp-image-266265\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/IT-Team-1.webp 506w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/IT-Team-1-300x213.webp 300w\" sizes=\"(max-width: 506px) 100vw, 506px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6bfdc80 e-flex e-con-boxed e-con e-parent\" data-id=\"6bfdc80\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1be7630 e-con-full e-flex e-con e-child\" data-id=\"1be7630\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76b3b40 elementor-widget elementor-widget-heading\" data-id=\"76b3b40\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfC\u00f3mo ayuda OneDesk a mi equipo de TI?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ff3e21a e-flex e-con-boxed e-con e-parent\" data-id=\"ff3e21a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-08626b2 e-con-full e-flex e-con e-child\" data-id=\"08626b2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c6f013 elementor-widget elementor-widget-image\" data-id=\"6c6f013\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"927\" height=\"484\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Management-Views-1.webp\" class=\"attachment-large size-large wp-image-266893\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Management-Views-1.webp 927w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Management-Views-1-300x157.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Management-Views-1-768x401.webp 768w\" sizes=\"(max-width: 927px) 100vw, 927px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-42e1cc4 e-con-full e-flex e-con e-child\" data-id=\"42e1cc4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a22f2a6 elementor-widget elementor-widget-heading\" data-id=\"a22f2a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Organizar y gestionar tickets<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1506c37 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"1506c37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Con el sistema de emisi\u00f3n de tickets de OneDesk, puede rastrear, monitorear y resolver tickets en una ubicaci\u00f3n centralizada. Capture tickets de <a href=\"https:\/\/onedesk.com\/es\/caracteristicas-indice\/multiples-formas-de-crear-boletos\/\">m\u00faltiples formas<\/a> , como correo electr\u00f3nico, chat, formularios, llamadas entrantes o aplicaciones de terceros.  <\/p><p>Elige entre diferentes vistas, como el panel, el tablero, la lista o la vista jer\u00e1rquica. Usa filtros, agrupaciones, b\u00fasquedas y vistas guardadas para ver lo que necesitas y no perderte nada.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-360feab e-flex e-con-boxed e-con e-parent\" data-id=\"360feab\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-928c95a e-con-full e-flex e-con e-child\" data-id=\"928c95a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9efcc27 elementor-widget elementor-widget-heading\" data-id=\"9efcc27\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Capturar tickets completos<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a12fe0 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"0a12fe0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Sus usuarios finales env\u00edan solicitudes de TI a diario. Utilice formularios de tickets para recopilar la informaci\u00f3n correcta y garantizar que todo funcione correctamente. <\/p><p>Personalice sus formularios de tickets mediante:<\/p><ul><li>Agregar campos personalizados<\/li><li>Establecer campos como obligatorios o no<\/li><li>Creaci\u00f3n de formularios de tickets para diferentes tipos de problemas<\/li><li>Tickets de ruta basados en opciones de campo<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a89f943 e-con-full e-flex e-con e-child\" data-id=\"a89f943\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-92b1f65 elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"92b1f65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"672\" height=\"803\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/IT-Form.webp\" class=\"attachment-large size-large wp-image-256071\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/IT-Form.webp 672w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/IT-Form-251x300.webp 251w\" sizes=\"(max-width: 672px) 100vw, 672px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0124cc7 e-flex e-con-boxed e-con e-parent\" data-id=\"0124cc7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9f8cde1 e-con-full e-flex e-con e-child\" data-id=\"9f8cde1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23b01f7 elementor-widget elementor-widget-image\" data-id=\"23b01f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"637\" height=\"258\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Project-Management_Gantt-Chart.png\" class=\"attachment-large size-large wp-image-205956\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Project-Management_Gantt-Chart.png 637w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Project-Management_Gantt-Chart-300x122.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Project-Management_Gantt-Chart-255x103.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Project-Management_Gantt-Chart-198x80.png 198w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Project-Management_Gantt-Chart-99x40.png 99w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Project-Management_Gantt-Chart-480x194.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Project-Management_Gantt-Chart-500x203.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Project-Management_Gantt-Chart-360x146.png 360w\" sizes=\"(max-width: 637px) 100vw, 637px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ab6dee2 e-con-full e-flex e-con e-child\" data-id=\"ab6dee2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ee03fc elementor-widget elementor-widget-heading\" data-id=\"6ee03fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Agilice el proceso de implementaci\u00f3n de TI<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-92efc0a elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"92efc0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Los equipos de TI gestionan diversos proyectos, como la implementaci\u00f3n de software. Las funciones de gesti\u00f3n de proyectos y tareas de OneDesk permiten gestionar los tickets desde el mismo lugar que los proyectos.   <span style=\"font-style: inherit; font-weight: inherit; color: var( --e-global-color-secondary ); font-family: var( --e-global-typography-a428b29-font-family ), Sans-serif; letter-spacing: var( --e-global-typography-a428b29-letter-spacing ); word-spacing: var( --e-global-typography-a428b29-word-spacing ); text-align: var(--text-align);\">Realice un seguimiento y registre todos los pasos necesarios para completar proyectos de TI. Gestione incluso proyectos de TI complejos con funciones como dependencias de tareas, subtareas y flujos de trabajo automatizados.   <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5bac0e0 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"5bac0e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk le permite crear sus propias <a href=\"https:\/\/onedesk.com\/features-index\/project-cloning\/\">plantillas<\/a> para simplificar la implementaci\u00f3n de su software. Las plantillas le permiten iniciar f\u00e1cilmente un nuevo proyecto con todas las tareas creadas y asignadas seg\u00fan corresponda. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-459415a e-flex e-con-boxed e-con e-parent\" data-id=\"459415a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a5af0f7 e-con-full e-flex e-con e-child\" data-id=\"a5af0f7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-79c6293 elementor-widget elementor-widget-heading\" data-id=\"79c6293\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Seguimiento del tiempo con precisi\u00f3n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc4e4ec elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"bc4e4ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>El seguimiento del tiempo permite a los equipos de TI supervisar la productividad del equipo o proporcionar informes a los gerentes. Los equipos de TI tambi\u00e9n pueden identificar cu\u00e1nto tiempo dedicar a cada tarea, lo que les permite priorizar las tareas en el nivel adecuado.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b73bfc0 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"b73bfc0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Con OneDesk, puede registrar <a href=\"https:\/\/onedesk.com\/features-index\/tracking-work\/\">las hojas de horas<\/a> en sus tickets y tareas. De esta manera, podr\u00e1 supervisar el uso de sus horas. Esto permite a su equipo concentrarse en el trabajo en curso y tomar decisiones basadas en datos. Las hojas de horas y los cron\u00f3metros en OneDesk son f\u00e1ciles de usar mientras trabaja.     <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b045701 e-con-full e-flex e-con e-child\" data-id=\"b045701\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0ed6381 elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"0ed6381\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1005\" height=\"450\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/timesheet.webp\" class=\"attachment-large size-large wp-image-168895\" alt=\"aplicaci\u00f3n de temporizador\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/timesheet.webp 1005w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/timesheet-300x134.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/timesheet-768x344.webp 768w\" sizes=\"(max-width: 1005px) 100vw, 1005px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e78b450 e-flex e-con-boxed e-con e-parent\" data-id=\"e78b450\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6001506 e-con-full e-flex e-con e-child\" data-id=\"6001506\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c2f6748 elementor-widget elementor-widget-image\" data-id=\"c2f6748\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"558\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/PSA-financials-1024x558.webp\" class=\"attachment-large size-large wp-image-267347\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/PSA-financials-1024x558.webp 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/PSA-financials-300x164.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/PSA-financials-768x419.webp 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/PSA-financials.webp 1075w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3420b47 e-con-full e-flex e-con e-child\" data-id=\"3420b47\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9b253e9 elementor-widget elementor-widget-heading\" data-id=\"9b253e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Factura por tu tiempo y proyectos<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b1e78a3 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"b1e78a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si trabajas en una empresa externa de TI, probablemente factures por tiempo o por la implementaci\u00f3n de proyectos. OneDesk lo facilita con funciones integradas de cotizaci\u00f3n y facturaci\u00f3n. Crea y env\u00eda facturas seg\u00fan el tiempo facturable registrado. O bien, cobra a tus clientes por horas prepagadas. El tiempo prepagado se reduce de la cuenta del cliente a medida que tu equipo registra el tiempo.    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f8b1a8b e-flex e-con-boxed e-con e-parent\" data-id=\"f8b1a8b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-bc2f74d e-con-full e-flex e-con e-child\" data-id=\"bc2f74d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cba93c5 elementor-widget elementor-widget-heading\" data-id=\"cba93c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ahorre tiempo en problemas comunes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc0a0d7 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"cc0a0d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Como profesional de TI, probablemente haya gestionado muchos tickets comunes. En lugar de eso, reduzca el volumen de tickets y ahorre tiempo con funciones como herramientas de autoservicio, IA y respuestas predefinidas.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-921c1b2 elementor-widget elementor-widget-heading\" data-id=\"921c1b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Autoservicio impulsado por IA<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de6db10 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"de6db10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk incluye una base de conocimiento de autoservicio donde los usuarios finales pueden explorar y buscar respuestas.  <\/p><p>Las herramientas de autoservicio de OneDesk tambi\u00e9n pueden funcionar <a href=\"https:\/\/onedesk.com\/es\/aplicaciones-de-cliente\/base-de-conocimientos-de-ai\/\">con IA<\/a> . El agente de IA se entrena con su contenido: art\u00edculos, respuestas guardadas o p\u00e1ginas web. Este agente de IA, similar a GPT, puede responder preguntas en el chat, desviar problemas antes de que se env\u00eden los tickets o resumir el contenido de su base de conocimientos.    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-89f4225 e-con-full e-flex e-con e-child\" data-id=\"89f4225\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d50de5 elementor-widget elementor-widget-image\" data-id=\"5d50de5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"471\" height=\"582\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/IT_Knowledgebase.webp\" class=\"attachment-large size-large wp-image-232762\" alt=\"Base de conocimientos de servicios de TI\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/IT_Knowledgebase.webp 471w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/IT_Knowledgebase-243x300.webp 243w\" sizes=\"(max-width: 471px) 100vw, 471px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bbb7aa0 e-flex e-con-boxed e-con e-parent\" data-id=\"bbb7aa0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-deb696d e-con-full e-flex e-con e-child\" data-id=\"deb696d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ea2c651 elementor-widget elementor-widget-image\" data-id=\"ea2c651\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"739\" height=\"317\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/slbreaches.webp\" class=\"attachment-large size-large wp-image-168906\" alt=\"soporte de acuerdo de nivel de servicio\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/slbreaches.webp 739w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/slbreaches-300x129.webp 300w\" sizes=\"(max-width: 739px) 100vw, 739px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e91b7fb e-con-full e-flex e-con e-child\" data-id=\"e91b7fb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-505508a elementor-widget elementor-widget-heading\" data-id=\"505508a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Automatizar los acuerdos de nivel de servicio (SLA)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef1d64a elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"ef1d64a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Los SLA son pol\u00edticas que definen el nivel de servicio que usted brinda a sus usuarios finales. Los SLA pueden definir el tiempo de respuesta del ticket, el tiempo de resoluci\u00f3n del ticket y m\u00e1s. Los equipos de TI generalmente usan SLA para medir y mejorar la capacidad de respuesta de sus equipos y aumentar la satisfacci\u00f3n del cliente.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e38731a elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"e38731a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk automatiza la vinculaci\u00f3n de las pol\u00edticas de SLA con los tickets de soporte. Esto elimina la necesidad de <a href=\"https:\/\/onedesk.com\/es\/caracteristicas-indice\/gestion-de-sla\/\">agregar pol\u00edticas de SLA<\/a> a cada tipo de ticket y reduce el trabajo repetitivo de su equipo. As\u00ed, puede supervisar los SLA por incumplimientos, prioridad, asignados, etc.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4f3c2ee e-flex e-con-boxed e-con e-parent\" data-id=\"4f3c2ee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-03d4835 e-con-full e-flex e-con e-child\" data-id=\"03d4835\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e90a054 elementor-widget elementor-widget-heading\" data-id=\"e90a054\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Gestionar proyectos de TI de forma colaborativa  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7690e73 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"7690e73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Los proyectos de TI requieren colaboraci\u00f3n con equipos y clientes para identificar e implementar soluciones adecuadas. Estas soluciones pueden contener errores, solicitudes de funciones o actualizaciones que se resuelven mediante la comunicaci\u00f3n continua entre el equipo de TI y las partes interesadas. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bfe9cd elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2bfe9cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Las funciones de comunicaci\u00f3n de OneDesk permiten a sus clientes y usuarios enviar comentarios e informar errores. Puede mantener discusiones sobre las necesidades de su usuario final o hacer m\u00e1s preguntas sobre errores reportados. Con la opci\u00f3n para compartir archivos, puede adjuntar archivos f\u00e1cilmente y mantener a todos actualizados sobre las nuevas versiones y productos.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9754611 e-con-full e-flex e-con e-child\" data-id=\"9754611\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d4a6bc elementor-widget elementor-widget-image\" data-id=\"5d4a6bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"866\" height=\"481\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/details-communication.webp\" class=\"attachment-large size-large wp-image-265575\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/details-communication.webp 866w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/details-communication-300x167.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/details-communication-768x427.webp 768w\" sizes=\"(max-width: 866px) 100vw, 866px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4598291 e-flex e-con-boxed e-con e-parent\" data-id=\"4598291\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1c3bec0 e-con-full e-flex e-con e-child\" data-id=\"1c3bec0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4588003 elementor-widget elementor-widget-image\" data-id=\"4588003\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"334\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/IT-Team-Collaborating.jpg\" class=\"attachment-large size-large wp-image-238576\" alt=\"it teams\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/IT-Team-Collaborating.jpg 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/IT-Team-Collaborating-300x200.jpg 300w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-acfe35e e-con-full e-flex e-con e-child\" data-id=\"acfe35e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-39234ba elementor-widget elementor-widget-heading\" data-id=\"39234ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">OneDesk para equipos de TI<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de3b089 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"de3b089\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk simplifica la gesti\u00f3n de tickets y la planificaci\u00f3n de proyectos de TI. Con OneDesk, puede gestionar proyectos de principio a fin; capturar y resolver tickets desde diferentes canales; mantener informados a los usuarios finales y compa\u00f1eros de equipo con mensajer\u00eda en tiempo real e integraci\u00f3n de correo electr\u00f3nico; y automatizar procesos con reglas flexibles. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d9aa847 elementor-widget elementor-widget-heading\" data-id=\"d9aa847\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u00bfPor qu\u00e9 OneDesk?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c9fd25 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2c9fd25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk es una combinaci\u00f3n de mesa de ayuda y gesti\u00f3n de proyectos en una sola aplicaci\u00f3n. Estas funciones te permiten gestionar tu soporte t\u00e9cnico durante la finalizaci\u00f3n de los proyectos. Tambi\u00e9n puedes incorporar problemas o errores en los planes de proyecto. Y lo mejor de todo: no necesitas comprar, aprender, integrar ni cambiar entre varias aplicaciones.    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-702daf4 e-flex e-con-boxed e-con e-parent\" data-id=\"702daf4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-cefbf8d e-con-full e-flex e-con e-child\" data-id=\"cefbf8d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7cce238 elementor-widget elementor-widget-heading\" data-id=\"7cce238\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Preguntas frecuentes sobre OneDesk para equipos de TI<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ec55f7 elementor-widget__width-initial elementor-widget-mobile__width-initial uael-faq-box-layout-yes align-at-left elementor-widget elementor-widget-uael-faq\" data-id=\"0ec55f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"uael-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t\t<div id='uael-faq-wrapper-154' class=\"uael-faq-wrapper\">\n\t\t\t\t<div class=\"uael-faq-container uael-faq-layout-accordion\" data-layout=\"accordion\" >\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-76fb8d3\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-76fb8d3 uael-question-span\" tabindex=\"0\" id=\"uael-faq-1-6a089343d7896\">\u00bfPodemos utilizar OneDesk para una empresa de TI externa?<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>S\u00ed, OneDesk es popular entre las empresas de TI externas. Ofrecemos un widget web que puede a\u00f1adirse a su sitio web. Esta funci\u00f3n permite a clientes y clientes potenciales contactar y enviar tickets. Tambi\u00e9n puede recibir tickets por correo electr\u00f3nico y formularios. Con funciones integradas de seguimiento de tiempo, facturaci\u00f3n y gesti\u00f3n de proyectos, puede gestionar muchos aspectos de su empresa de TI.      <\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-2b7fd2d\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-2b7fd2d uael-question-span\" tabindex=\"0\" id=\"uael-faq-2-6a089343d7a93\">\u00bfPuede un equipo de TI interno utilizar OneDesk?  <\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>S\u00ed, OneDesk puede ser utilizado por equipos internos de TI. Ofrece gesti\u00f3n de tickets desde correo electr\u00f3nico, chat, formularios y herramientas populares entre los equipos internos, como Teams y Slack. Puede usar las funciones de gesti\u00f3n de proyectos de OneDesk para gestionar tareas internas de TI, como la implementaci\u00f3n de software. Nuestros precios se basan \u00fanicamente en el n\u00famero de agentes de TI.     <\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-993fad5\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-993fad5 uael-question-span\" tabindex=\"0\" id=\"uael-faq-3-6a089343d7c13\">\u00bfQu\u00e9 funciones de OneDesk son \u00fatiles para los equipos de TI?<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>OneDesk cuenta con numerosas funciones \u00fatiles para los equipos de TI. Su equipo puede centralizar la recepci\u00f3n de tickets desde m\u00faltiples canales, reducir el volumen de tickets con herramientas de autoservicio y planificar proyectos de TI. <\/p><p>Las caracter\u00edsticas incluyen:  <\/p><ul><li>Plantillas de proyecto<\/li><li>Automatizaciones<\/li><li>Formularios de solicitud personalizados<\/li><li>mensajer\u00eda en tiempo real<\/li><li>Integraci\u00f3n de correo electr\u00f3nico<\/li><li>Planificaci\u00f3n de proyectos y tareas<\/li><li>y m\u00e1s<\/li><\/ul><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4c8b691 e-flex e-con-boxed e-con e-parent\" data-id=\"4c8b691\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d7bd519 e-con-full e-flex e-con e-child\" data-id=\"d7bd519\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0c260d2 elementor-widget elementor-widget-heading\" data-id=\"0c260d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Empieza gratis<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-573e031 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"573e031\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Eval\u00fae OneDesk usted mismo con nuestra prueba completamente gratuita de 14 d\u00edas.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f57c20 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"5f57c20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/onedesk.com\/es\/registrate-gratis-2\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Empieza gratis<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0a80220 e-con-full e-flex e-con e-child\" data-id=\"0a80220\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ce2db13 elementor-widget elementor-widget-image\" data-id=\"ce2db13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"398\" height=\"215\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/OD-Rocket.png\" class=\"attachment-large size-large wp-image-255548\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/OD-Rocket.png 398w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/OD-Rocket-300x162.png 300w\" sizes=\"(max-width: 398px) 100vw, 398px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d34f4d8 e-flex e-con-boxed e-con e-parent\" data-id=\"d34f4d8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f15c2b4 elementor-widget elementor-widget-heading\" data-id=\"f15c2b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">M\u00e1s soluciones para el equipo de TI<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cd7a525 e-flex e-con-boxed e-con e-parent\" data-id=\"cd7a525\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5c0d770 e-con-full e-flex e-con e-child\" data-id=\"5c0d770\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eef03cf elementor-widget elementor-widget-shortcode\" data-id=\"eef03cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n    <a href=\"https:\/\/onedesk.com\/industry-cases\/%7B%7Bmpg_industry%7D%7D\/%7B%7Bmpg_team%7D%7D\/%7B%7Bmpg_interest%7D%7D\">{{mpg_interest} } para {{mpg_industry} } {{mpg_team} } equipos<\/a><br>\n    <a href=\"https:\/\/onedesk.com\/industry-cases\/%7B%7Bmpg_industry%7D%7D\/%7B%7Bmpg_team%7D%7D\/%7B%7Bmpg_interest%7D%7D\">{{mpg_interest} } para {{mpg_industry} } {{mpg_team} } equipos<\/a><br>\n    <a href=\"https:\/\/onedesk.com\/industry-cases\/%7B%7Bmpg_industry%7D%7D\/%7B%7Bmpg_team%7D%7D\/%7B%7Bmpg_interest%7D%7D\">{{mpg_interest} } para {{mpg_industry} } {{mpg_team} } equipos<\/a><br>\n    <a href=\"https:\/\/onedesk.com\/industry-cases\/%7B%7Bmpg_industry%7D%7D\/%7B%7Bmpg_team%7D%7D\/%7B%7Bmpg_interest%7D%7D\">{{mpg_interest} } para {{mpg_industry} } {{mpg_team} } equipos<\/a><br>\n    <a href=\"https:\/\/onedesk.com\/industry-cases\/%7B%7Bmpg_industry%7D%7D\/%7B%7Bmpg_team%7D%7D\/%7B%7Bmpg_interest%7D%7D\">{{mpg_interest} } para {{mpg_industry} } {{mpg_team} } equipos<\/a><br>\n    <a href=\"https:\/\/onedesk.com\/industry-cases\/%7B%7Bmpg_industry%7D%7D\/%7B%7Bmpg_team%7D%7D\/%7B%7Bmpg_interest%7D%7D\">{{mpg_interest} } para {{mpg_industry} } {{mpg_team} } equipos<\/a><br>\n    <a href=\"https:\/\/onedesk.com\/industry-cases\/%7B%7Bmpg_industry%7D%7D\/%7B%7Bmpg_team%7D%7D\/%7B%7Bmpg_interest%7D%7D\">{{mpg_interest} } para {{mpg_industry} } {{mpg_team} } equipos<\/a><br>\n    <a href=\"https:\/\/onedesk.com\/industry-cases\/%7B%7Bmpg_industry%7D%7D\/%7B%7Bmpg_team%7D%7D\/%7B%7Bmpg_interest%7D%7D\">{{mpg_interest} } para {{mpg_industry} } {{mpg_team} } equipos<\/a><br>\n   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 <a href=\"https:\/\/onedesk.com\/industry-cases\/%7B%7Bmpg_industry%7D%7D\/%7B%7Bmpg_team%7D%7D\/%7B%7Bmpg_interest%7D%7D\">{{mpg_interest} } para {{mpg_industry} } {{mpg_team} } equipos<\/a><br>\n    <a href=\"https:\/\/onedesk.com\/industry-cases\/%7B%7Bmpg_industry%7D%7D\/%7B%7Bmpg_team%7D%7D\/%7B%7Bmpg_interest%7D%7D\">{{mpg_interest} } para {{mpg_industry} } {{mpg_team} } equipos<\/a><br>\n    <a href=\"https:\/\/onedesk.com\/industry-cases\/%7B%7Bmpg_industry%7D%7D\/%7B%7Bmpg_team%7D%7D\/%7B%7Bmpg_interest%7D%7D\">{{mpg_interest} } para {{mpg_industry} } {{mpg_team} } equipos<\/a><br>\n    <a href=\"https:\/\/onedesk.com\/industry-cases\/%7B%7Bmpg_industry%7D%7D\/%7B%7Bmpg_team%7D%7D\/%7B%7Bmpg_interest%7D%7D\">{{mpg_interest} } para {{mpg_industry} } {{mpg_team} } equipos<\/a><br><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>OneDesk para equipos de TI Automatice tareas repetitivas, administre proyectos y controle los tickets con el software de gesti\u00f3n de proyectos y soporte t\u00e9cnico de OneDesk. \u00a1Reg\u00edstrate gratis! \u00bfC\u00f3mo ayuda OneDesk a mi equipo de TI? Organizar y gestionar tickets Con el sistema de emisi\u00f3n de tickets de OneDesk, puede rastrear, monitorear y resolver tickets [&hellip;]<\/p>\n","protected":false},"author":25,"featured_media":0,"parent":62043,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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