{"id":62723,"date":"2021-03-09T16:50:39","date_gmt":"2021-03-09T16:50:39","guid":{"rendered":"https:\/\/onedesk.com\/software-de-asistencia-tecnica\/software-de-gestion-de-correo-electronico-del-cliente\/"},"modified":"2023-09-27T17:27:58","modified_gmt":"2023-09-27T17:27:58","slug":"software-de-gestion-de-correo-electronico-del-cliente","status":"publish","type":"page","link":"https:\/\/onedesk.com\/es\/software-de-asistencia-tecnica-2\/software-de-gestion-de-correo-electronico-del-cliente\/","title":{"rendered":"Software de gesti\u00f3n de correo electr\u00f3nico del cliente"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"62723\" class=\"elementor elementor-62723 elementor-47526\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2baaf92c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2baaf92c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2cd4b242\" data-id=\"2cd4b242\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f8b6166 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f8b6166\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cbad06c\" data-id=\"cbad06c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3ca93a3 elementor-widget elementor-widget-heading\" data-id=\"3ca93a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Software de gesti\u00f3n de correo electr\u00f3nico del cliente<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-25b13fa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"25b13fa\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7a28c8e\" data-id=\"7a28c8e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4a5778a elementor-widget elementor-widget-heading\" data-id=\"4a5778a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfQu\u00e9 es el software de gesti\u00f3n de correo electr\u00f3nico de clientes?  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b8bd93 elementor-widget elementor-widget-text-editor\" data-id=\"6b8bd93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Un software de administraci\u00f3n de correo electr\u00f3nico le permite administrar, rastrear y responder mejor a los correos electr\u00f3nicos. Si recibe un gran volumen de correos electr\u00f3nicos de clientes o administra varias bandejas de entrada, mantener el rumbo y organizar las respuestas de los clientes puede resultar abrumador. Adem\u00e1s, las bandejas de entrada compartidas no son propicias para la colaboraci\u00f3n. Los equipos se benefician de mantenerse actualizados y colaborativos en las solicitudes de los clientes. Un software de gesti\u00f3n de correo electr\u00f3nico de clientes est\u00e1 dise\u00f1ado para agilizar el proceso de soporte.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f65afd4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f65afd4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1dab672\" data-id=\"1dab672\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3a7d670 elementor-widget elementor-widget-heading\" data-id=\"3a7d670\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Funciones a buscar en el software de gesti\u00f3n de correo electr\u00f3nico<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b9cb6c8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b9cb6c8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-4e0b587\" data-id=\"4e0b587\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a062b22 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"a062b22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-envelope-open\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tEnviar correo electr\u00f3nico al ticket\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tCree tickets autom\u00e1ticamente desde el correo electr\u00f3nico y capture toda la informaci\u00f3n necesaria.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-9154c87\" data-id=\"9154c87\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f719247 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"f719247\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-exchange-alt\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tSolicitudes centralizadas\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tRecopile solicitudes de m\u00faltiples canales en una sola ubicaci\u00f3n.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-6e60b8a\" data-id=\"6e60b8a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6053ae3 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"6053ae3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-robot\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tHerramientas de automatizaci\u00f3n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tReduzca las tareas repetitivas con la automatizaci\u00f3n del flujo de trabajo.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-2cc7085\" data-id=\"2cc7085\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7a20f5b elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"7a20f5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-comments\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tColaboraci\u00f3n en equipo\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tColabora y comun\u00edcate en tiempo real con tu equipo.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-e70c95a\" data-id=\"e70c95a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e5b6428 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"e5b6428\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-tasks\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tPanel personalizado\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tVea la informaci\u00f3n que desee de la forma que desee.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-127d954 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"127d954\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6eac30e\" data-id=\"6eac30e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7af7b9b elementor-widget elementor-widget-heading\" data-id=\"7af7b9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">La gesti\u00f3n del correo electr\u00f3nico de los clientes es m\u00e1s f\u00e1cil con OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2cb3845 elementor-widget elementor-widget-text-editor\" data-id=\"2cb3845\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk combina la mesa de ayuda y la gesti\u00f3n de proyectos en una sola aplicaci\u00f3n.<\/p>\n<p><a href=\"https:\/\/onedesk.com\/es\/caracteristicas-indice\/\">&gt;Ver una lista completa de las funciones de OneDesk<\/a><\/p>\n<p>Realice un seguimiento de las interacciones de los clientes con el potente software de gesti\u00f3n de correo electr\u00f3nico de clientes de OneDesk. Reenv\u00ede autom\u00e1ticamente todos los correos electr\u00f3nicos externos a su OneDesk y elimine la gesti\u00f3n de m\u00faltiples canales de comunicaci\u00f3n. No es necesario ingresar manualmente los datos del cliente. OneDesk convierte autom\u00e1ticamente las solicitudes de correo electr\u00f3nico de los clientes en tickets, lo que reduce el trabajo repetitivo de los agentes de soporte. Mant\u00e9ngase informado y actualizado en cada paso del camino. Con la funci\u00f3n de chat integrada de OneDesk, responda las preguntas de los clientes y colabore con los miembros de su equipo simult\u00e1neamente. Si no ven su mensaje de chat, se les enviar\u00e1 autom\u00e1ticamente por correo electr\u00f3nico despu\u00e9s de 1 minuto.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c03a98b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c03a98b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-650419f\" data-id=\"650419f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-954ee20 elementor-widget elementor-widget-heading\" data-id=\"954ee20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Software de servicio de asistencia por correo electr\u00f3nico<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fabba3c elementor-widget elementor-widget-text-editor\" data-id=\"fabba3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Con OneDesk, la integraci\u00f3n del correo electr\u00f3nico con el servicio de asistencia t\u00e9cnica es sencilla. Cree <a href=\"https:\/\/onedesk.com\/es\/caracteristicas-indice\/gestion-de-correo-electronico\/\">tickets a partir de correos electr\u00f3nicos de clientes<\/a> para rastrear, administrar y responder seg\u00fan la prioridad. Resuelva los tickets mediante la colaboraci\u00f3n en equipo mediante la publicaci\u00f3n de notas internas dentro del software de asistencia t\u00e9cnica por correo electr\u00f3nico. Mantenga informados a los clientes actualiz\u00e1ndolos sobre el progreso continuo hasta la resoluci\u00f3n.<\/p>\n<p>Puede asignar usuarios autom\u00e1ticamente o utilizando el formulario de creaci\u00f3n de tickets de OneDesk. Con la funci\u00f3n de emisi\u00f3n de tickets del servicio de asistencia por correo electr\u00f3nico, todos los usuarios pueden ser notificados por correo electr\u00f3nico si hay una actualizaci\u00f3n o un recordatorio para el ticket.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-aeaff4f\" data-id=\"aeaff4f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f598985 elementor-widget elementor-widget-image\" data-id=\"f598985\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"652\" height=\"606\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Asset-1ss.png\" class=\"attachment-large size-large wp-image-167506\" alt=\"help desk ticket software\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Asset-1ss.png 652w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Asset-1ss-300x279.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Asset-1ss-323x300.png 323w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Asset-1ss-255x237.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Asset-1ss-86x80.png 86w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Asset-1ss-43x40.png 43w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Asset-1ss-480x446.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Asset-1ss-500x465.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Asset-1ss-360x335.png 360w\" sizes=\"(max-width: 652px) 100vw, 652px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5e93a07 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5e93a07\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7647f2a\" data-id=\"7647f2a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f4983e9 elementor-widget elementor-widget-heading\" data-id=\"f4983e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">software de gesti\u00f3n de clientes<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57a639d elementor-widget elementor-widget-text-editor\" data-id=\"57a639d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk agrega autom\u00e1ticamente al cliente como seguidor del ticket. Esto significa que tambi\u00e9n puede mantener informados a sus clientes a trav\u00e9s del correo electr\u00f3nico. Tambi\u00e9n puede enviar correos electr\u00f3nicos grupales a trav\u00e9s de OneDesk.<\/p>\n<p>Puede clasificar usuarios y clientes en nuestro software de asistencia t\u00e9cnica. Al clasificar a los clientes en organizaciones de clientes y a los usuarios en equipos, puede enviar correos electr\u00f3nicos a un grupo de personas en lugar de comunicarse con una persona a la vez.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8d69968 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8d69968\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-be2cb70\" data-id=\"be2cb70\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b5da0ec elementor-widget elementor-widget-image\" data-id=\"b5da0ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"614\" height=\"419\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses.png\" class=\"attachment-large size-large wp-image-118209\" alt=\"Estados configurables\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses.png 614w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-300x205.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-440x300.png 440w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-255x174.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-117x80.png 117w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-59x40.png 59w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-480x328.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-500x341.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-360x246.png 360w\" sizes=\"(max-width: 614px) 100vw, 614px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ee605b2\" data-id=\"ee605b2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-899b93e elementor-widget elementor-widget-heading\" data-id=\"899b93e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Sistema de emisi\u00f3n de tickets por correo electr\u00f3nico<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ca6227 elementor-widget elementor-widget-text-editor\" data-id=\"9ca6227\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La emisi\u00f3n de tickets de soporte por correo electr\u00f3nico de OneDesk es una soluci\u00f3n vers\u00e1til que sirve tanto al cliente como al equipo de soporte interno. Con este sistema de emisi\u00f3n de tickets por correo electr\u00f3nico, los usuarios pueden rastrear, administrar y priorizar tickets hasta su resoluci\u00f3n.<\/p>\n<p>Una vez que la solicitud de un cliente se convierte en un ticket, el ciclo de vida del ticket pasa por una serie de cambios. Cada vez que el usuario toma medidas para progresar, el software de emisi\u00f3n de tickets por correo electr\u00f3nico actualiza el estado del ciclo de vida y notifica al cliente sobre el progreso. Todos los ciclos de vida de los tickets se pueden configurar en OneDesk. Los usuarios pueden cambiar el nombre o agregar m\u00e1s entradas estados del ciclo de vida , cambiar sus colores, habilitarlos o deshabilitarlos, y m\u00e1s.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5e175ce elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5e175ce\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ccbace9\" data-id=\"ccbace9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7a05aae elementor-widget elementor-widget-heading\" data-id=\"7a05aae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Correo electr\u00f3nico de gesti\u00f3n de proyectos<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-092e53e elementor-widget elementor-widget-text-editor\" data-id=\"092e53e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Comparta documentos y carpetas importantes con la funci\u00f3n de correo electr\u00f3nico de gesti\u00f3n de proyectos de OneDesk. Con la opci\u00f3n de chat incorporada, los equipos pueden ver y descargar archivos asignados a ellos. Esto tambi\u00e9n sirve como un sistema de correo electr\u00f3nico de gesti\u00f3n de proyectos que permite a los miembros del equipo capturar tareas del correo electr\u00f3nico. Los equipos tambi\u00e9n tienen la posibilidad de colaborar y mejorar la calidad del trabajo a trav\u00e9s de la aplicaci\u00f3n de mensajer\u00eda OneDesk. Como resultado, usted y su equipo pueden administrar mejor sus proyectos.<\/p>\n<p>Tambi\u00e9n puede crear una variedad de informes en OneDesk. Estos informes se pueden personalizar seg\u00fan las propiedades que necesite. En caso de compartir informaci\u00f3n confidencial, OneDesk transfiere sus documentos de forma segura a trav\u00e9s de SSL.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-58099a5\" data-id=\"58099a5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-db04813 elementor-widget elementor-widget-image\" data-id=\"db04813\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"511\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/SupportTeamPerformanceCHarts-1024x511.png\" class=\"attachment-large size-large wp-image-167517\" alt=\"customer support management software analytics\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/SupportTeamPerformanceCHarts-1024x511.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/SupportTeamPerformanceCHarts-300x150.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/SupportTeamPerformanceCHarts-768x383.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/SupportTeamPerformanceCHarts.png 1357w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c7fa234 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c7fa234\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8d02027\" data-id=\"8d02027\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-90e2809 elementor-widget elementor-widget-heading\" data-id=\"90e2809\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Gesti\u00f3n de correo electr\u00f3nico de servicio al cliente<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68b6be5 elementor-widget elementor-widget-text-editor\" data-id=\"68b6be5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>El software de gesti\u00f3n de correo electr\u00f3nico de servicio al cliente de OneDesk centraliza todos los correos electr\u00f3nicos entrantes en una sola plataforma. Todas las conversaciones relacionadas con el ticket con el cliente o el equipo interno se adjuntan al ticket. Tiene la opci\u00f3n de crear una conversaci\u00f3n con el cliente o el equipo interno dentro del propio ticket alternando entre las dos pesta\u00f1as: Respuestas del cliente y Mensajes internos.<\/p>\n<p>Para facilitar las cosas, OneDesk vincula los mensajes a los tickets, lo que permite a los usuarios acceder a tickets o mensajes en m\u00e1s de una aplicaci\u00f3n. Tambi\u00e9n puede adjuntar documentos esenciales si lo considera necesario. El sistema de mensajer\u00eda de OneDesk le permitir\u00e1 adjuntar archivos a todos los correos electr\u00f3nicos de los clientes.<\/p>\n<p>Lo que hace que OneDesk sea \u00fanico es su capacidad para <a href=\"https:\/\/onedesk.com\/es\/integrar-con-onedesk\/\">integrar su software de asistencia t\u00e9cnica con muchas otras aplicaciones.<\/a> Tambi\u00e9n puedes integrarte con otras aplicaciones a trav\u00e9s de tu cuenta Zapier. Zapier admite m\u00e1s de 2000 aplicaciones, lo que le permite conectarse a pr\u00e1cticamente cualquier cosa que use.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-29c2f83\" data-id=\"29c2f83\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8269940 elementor-widget elementor-widget-image\" data-id=\"8269940\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"697\" height=\"476\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/help-desk-email-response.png\" class=\"attachment-large size-large wp-image-133225\" alt=\"software de gesti\u00f3n de correo electr\u00f3nico automatizado\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/help-desk-email-response.png 697w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/help-desk-email-response-300x205.png 300w\" sizes=\"(max-width: 697px) 100vw, 697px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-86c1044 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"86c1044\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-46f5759\" data-id=\"46f5759\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b6d06a3 elementor-widget elementor-widget-image\" data-id=\"b6d06a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"639\" height=\"339\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/helpdesk-automation-tools.png\" class=\"attachment-large size-large wp-image-133214\" alt=\"sistema de automatizaci\u00f3n de ticketing\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/helpdesk-automation-tools.png 639w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/helpdesk-automation-tools-300x159.png 300w\" sizes=\"(max-width: 639px) 100vw, 639px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4a96c70\" data-id=\"4a96c70\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c668da4 elementor-widget elementor-widget-heading\" data-id=\"c668da4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Software automatizado de gesti\u00f3n de correo electr\u00f3nico de clientes<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40b2fd4 elementor-widget elementor-widget-text-editor\" data-id=\"40b2fd4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Elimine las respuestas manuales repetitivas para que su equipo pueda concentrarse en tareas m\u00e1s productivas. El software de gesti\u00f3n de respuestas de correo electr\u00f3nico OneDesk automatiza las respuestas en funci\u00f3n de categor\u00edas y especificaciones.<\/p>\n<p>OneDesk genera todos los correos electr\u00f3nicos automatizados a trav\u00e9s de su funci\u00f3n de automatizaci\u00f3n de flujo de trabajo configurable. La automatizaci\u00f3n del flujo de trabajo le permite crear correos electr\u00f3nicos del sistema automatizados para notificar a los clientes sobre actualizaciones o recordatorios.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1271bba elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1271bba\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9d58bc2\" data-id=\"9d58bc2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-35c199c elementor-widget elementor-widget-heading\" data-id=\"35c199c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Software de gesti\u00f3n de respuesta por correo electr\u00f3nico<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-914e0aa elementor-widget elementor-widget-text-editor\" data-id=\"914e0aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Personalice la mensajer\u00eda de correo electr\u00f3nico creando nuevas plantillas de correo electr\u00f3nico en la configuraci\u00f3n de correo electr\u00f3nico de OneDesk. Marca todos tus correos electr\u00f3nicos con el logotipo y los colores de tu empresa. La marca por correo electr\u00f3nico le permite destacarse como organizaci\u00f3n, aumentando el valor de su marca para sus clientes.<\/p>\n<p>Humanice su comunicaci\u00f3n: agregue su firma de correo electr\u00f3nico, cargue una foto de agente de soporte como su avatar BOT. Con las aplicaciones para clientes de OneDesk, puede chatear en tiempo real con sus clientes. Los chats en vivo brindan una respuesta inmediata a las preguntas o solicitudes de sus clientes. Al conversar uno a uno con los clientes, los usuarios pueden descubrir los puntos d\u00e9biles de los clientes m\u00e1s r\u00e1pido y, como resultado, tomar medidas r\u00e1pidas para resolverlos.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4277ed0\" data-id=\"4277ed0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-143b5c7 elementor-widget elementor-widget-image\" data-id=\"143b5c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"480\" height=\"477\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/flexible-helpdesk.png\" class=\"attachment-large size-large wp-image-127978\" alt=\"software de gesti\u00f3n de mesa de ayuda\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/flexible-helpdesk.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/flexible-helpdesk-300x298.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/flexible-helpdesk-150x150.png 150w\" sizes=\"(max-width: 480px) 100vw, 480px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-147dcb6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"147dcb6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b368265\" data-id=\"b368265\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-201bfce elementor-widget elementor-widget-image\" data-id=\"201bfce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"883\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration-1024x883.png\" class=\"attachment-large size-large wp-image-82081\" alt=\"Colaboraci\u00f3n de tareas\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration-1024x883.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration-300x259.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration-768x662.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration-348x300.png 348w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration-1044x900.png 1044w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration-255x220.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration-93x80.png 93w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration-46x40.png 46w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration-480x414.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration-500x431.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration-750x647.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration-360x310.png 360w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration.png 1053w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b7f7810\" data-id=\"b7f7810\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1456d93 elementor-widget elementor-widget-heading\" data-id=\"1456d93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Sistema de soporte por correo electr\u00f3nico<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e28d03 elementor-widget elementor-widget-text-editor\" data-id=\"4e28d03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Resuelva tickets a trav\u00e9s de la colaboraci\u00f3n en equipo. El software de soporte por correo electr\u00f3nico de OneDesk le permite participar en debates sobre tickets, lo que permite a los agentes de soporte resolver las solicitudes de los clientes m\u00e1s r\u00e1pido. La aplicaci\u00f3n de chat incorporada proporciona una cronolog\u00eda del historial de mensajes que se adjunta a cada ticket. Los mensajes anteriores ofrecen un punto de referencia para que los agentes de soporte tomen las medidas adecuadas para solucionar un problema t\u00e9cnico en curso. Crear<a href=\"https:\/\/onedesk.com\/pt-pt\/videos\/servico-nivel-acordos-slas-in-onedesk\/\"> Acuerdos de Nivel de Servicio<\/a> (SLA) en OneDesk para sus clientes comerciales y supervise el rendimiento del agente de soporte.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-50fe6c7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"50fe6c7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5870192\" data-id=\"5870192\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4813721 elementor-widget elementor-widget-heading\" data-id=\"4813721\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Otros beneficios del software de gesti\u00f3n de correo electr\u00f3nico OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-47b835e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"47b835e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0961598\" data-id=\"0961598\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a9dc8ea elementor-widget elementor-widget-image\" data-id=\"a9dc8ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"473\" height=\"632\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/02\/NeutralLiveChat.png\" class=\"attachment-large size-large wp-image-163652\" alt=\"aplicaci\u00f3n de software de chat en vivo\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/02\/NeutralLiveChat.png 473w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/02\/NeutralLiveChat-225x300.png 225w\" sizes=\"(max-width: 473px) 100vw, 473px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-cc0e786\" data-id=\"cc0e786\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-320df96 elementor-widget elementor-widget-heading\" data-id=\"320df96\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Software de aplicaci\u00f3n de chat en vivo<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ad8c6b elementor-widget elementor-widget-text-editor\" data-id=\"4ad8c6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Incorpore una <a href=\"https:\/\/onedesk.com\/es\/caracteristicas-indice\/widget-web\/\">aplicaci\u00f3n de widget<\/a> orientada al cliente en su sitio web. El widget de cliente permite a los clientes comunicarse a trav\u00e9s del chat en vivo. Adem\u00e1s de la gesti\u00f3n de correo electr\u00f3nico, OneDesk permite el chat en vivo para la creaci\u00f3n de tickets. Comun\u00edquese con clientes o clientes potenciales para brindar soporte instant\u00e1neo.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0c973cb elementor-widget elementor-widget-heading\" data-id=\"0c973cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Aplicaci\u00f3n de base de conocimientos<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76dc2f5 elementor-widget elementor-widget-text-editor\" data-id=\"76dc2f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Su widget de cliente integrable tambi\u00e9n puede incluir una <a href=\"https:\/\/onedesk.com\/es\/onedesk-knowledgebase\/\">aplicaci\u00f3n de base de conocimientos<\/a> . \u00a1Deje que los clientes se ayuden a s\u00ed mismos! Escriba art\u00edculos sobre su negocio o sobre preguntas frecuentes. Puede reducir las solicitudes de soporte proporcionando art\u00edculos \u00fatiles y accesibles a sus clientes.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd9108c elementor-widget elementor-widget-heading\" data-id=\"fd9108c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Es f\u00e1cil empezar<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8ab95d elementor-widget elementor-widget-text-editor\" data-id=\"d8ab95d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>El software de gesti\u00f3n de correo electr\u00f3nico OneDesk ofrece una prueba gratuita con todas las funciones. Pru\u00e9belo usted mismo durante 14 d\u00edas. Eche un vistazo a nuestra <a href=\"https:\/\/onedesk.com\/es\/empezar-con-onedesk\/\">gu\u00eda de incorporaci\u00f3n<\/a> y comience a atender a los clientes en minutos.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b39cc25 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b39cc25\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7c6a058\" data-id=\"7c6a058\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cfff0a0 elementor-align-center elementor-widget elementor-widget-global elementor-global-161538 elementor-global-131872 elementor-widget-button\" data-id=\"cfff0a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/es\/registrate-gratis\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">\u00a1Reg\u00edstrate gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Software de gesti\u00f3n de correo electr\u00f3nico del cliente \u00bfQu\u00e9 es el software de gesti\u00f3n de correo electr\u00f3nico de clientes? Un software de administraci\u00f3n de correo electr\u00f3nico le permite administrar, rastrear y responder mejor a los correos electr\u00f3nicos. Si recibe un gran volumen de correos electr\u00f3nicos de clientes o administra varias bandejas de entrada, mantener el [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":62731,"parent":61340,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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