{"id":63341,"date":"2021-03-09T20:16:45","date_gmt":"2021-03-09T20:16:45","guid":{"rendered":"https:\/\/onedesk.com\/aplicaciones-de-cliente\/software-de-base-de-conocimientos\/"},"modified":"2023-09-27T17:27:56","modified_gmt":"2023-09-27T17:27:56","slug":"software-de-base-de-conocimientos","status":"publish","type":"page","link":"https:\/\/onedesk.com\/es\/aplicaciones-de-cliente\/software-de-base-de-conocimientos\/","title":{"rendered":"Software de base de conocimientos"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"63341\" class=\"elementor elementor-63341 elementor-48713\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6cac25ef elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6cac25ef\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-14301a03\" data-id=\"14301a03\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-62c1a61 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"62c1a61\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b3faa22\" data-id=\"b3faa22\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-16bbc12b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"16bbc12b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c6d3043\" data-id=\"c6d3043\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5f622ff1 elementor-widget elementor-widget-heading\" data-id=\"5f622ff1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Software de base de conocimientos<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a569ac elementor-align-center elementor-widget elementor-widget-global elementor-global-161538 elementor-global-131872 elementor-widget-button\" data-id=\"0a569ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/es\/registrate-gratis\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">\u00a1Reg\u00edstrate gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4bd477e3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4bd477e3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3837776e\" data-id=\"3837776e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ce5e759 elementor-widget elementor-widget-image\" data-id=\"ce5e759\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"997\" height=\"554\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM.png\" class=\"attachment-large size-large wp-image-63355\" alt=\"Base de conocimientos\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM.png 997w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-300x167.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-768x427.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-540x300.png 540w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-255x142.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-144x80.png 144w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-72x40.png 72w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-480x267.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-500x278.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-750x417.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-360x200.png 360w\" sizes=\"(max-width: 997px) 100vw, 997px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4be45196\" data-id=\"4be45196\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7cc2bff5 elementor-widget elementor-widget-heading\" data-id=\"7cc2bff5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Software de base de conocimientos<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d69f4d7 elementor-widget elementor-widget-text-editor\" data-id=\"3d69f4d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>El software de la base de conocimientos de OneDesk permite a los usuarios utilizar una aplicaci\u00f3n de autoayuda para encontrar respuestas a sus preguntas frecuentes. Una base de conocimientos contiene muchos art\u00edculos para ayudar a resolver cualquier problema t\u00e9cnico que pueda encontrar un usuario sin tener que preguntar a sus agentes de soporte. Utilizando la<a href=\"https:\/\/onedesk.com\/videos\/the-knowledgebase-app\/\"> Aplicaci\u00f3n de la base de conocimientos de OneDesk<\/a> , puede crear diferentes tipos de entradas, cargar videos e im\u00e1genes para ayudar a responder las preguntas que puedan tener los usuarios. Los usuarios pueden buscar art\u00edculos que sean relevantes para su consulta mediante b\u00fasquedas de palabras clave.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3b75ad9a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3b75ad9a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3d709a16\" data-id=\"3d709a16\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-64c90b42 elementor-widget elementor-widget-heading\" data-id=\"64c90b42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Software de tickets de soporte<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e8054ed elementor-widget elementor-widget-text-editor\" data-id=\"7e8054ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>El software de tickets de soporte es a\u00fan m\u00e1s poderoso con una base de conocimientos integrada. Cuando un<a href=\"https:\/\/onedesk.com\/es\/configurar-su-escritorio-para-soportar-multiples-productos-o-servicios\/\"> ticket de soporte<\/a> se ha completado, puede convertir f\u00e1cilmente esta tarea en un art\u00edculo. Simplemente as\u00edgnelo a alguien para que lo perfeccione para que est\u00e9 listo para publicarse en esta aplicaci\u00f3n de cliente. Esto permite una mayor productividad ya que se dedica menos tiempo a escribir art\u00edculos desde cero. El software integrado de base de conocimientos y ticket de soporte permite a los clientes servirse a s\u00ed mismos, ya que pueden buscar una palabra clave para responder a sus preguntas que normalmente ser\u00edan el resultado de un ticket de soporte.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-393e00d7\" data-id=\"393e00d7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6d13c09 elementor-widget elementor-widget-image\" data-id=\"6d13c09\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"618\" height=\"640\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.01.49-PM.png\" class=\"attachment-large size-large wp-image-63346\" alt=\"Software de tickets de soporte de la base de conocimientos\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.01.49-PM.png 618w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.01.49-PM-290x300.png 290w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.01.49-PM-255x264.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.01.49-PM-77x80.png 77w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.01.49-PM-39x40.png 39w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.01.49-PM-480x497.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.01.49-PM-500x518.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.01.49-PM-360x373.png 360w\" sizes=\"(max-width: 618px) 100vw, 618px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-700a77ff elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"700a77ff\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-44c0ace3\" data-id=\"44c0ace3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1142c46 elementor-widget elementor-widget-image\" data-id=\"1142c46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"604\" height=\"378\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.14.37-PM.png\" class=\"attachment-large size-large wp-image-63348\" alt=\"Base de conocimientos y rastreador de tareas\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.14.37-PM.png 604w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.14.37-PM-300x188.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.14.37-PM-479x300.png 479w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.14.37-PM-255x160.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.14.37-PM-128x80.png 128w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.14.37-PM-64x40.png 64w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.14.37-PM-480x300.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.14.37-PM-500x313.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.14.37-PM-360x225.png 360w\" sizes=\"(max-width: 604px) 100vw, 604px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-40baaee0\" data-id=\"40baaee0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-14074011 elementor-widget elementor-widget-heading\" data-id=\"14074011\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Base de conocimientos y rastreador de tareas<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3568c8a6 elementor-widget elementor-widget-text-editor\" data-id=\"3568c8a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La base de conocimientos de OneDesk se integra con la gesti\u00f3n de tareas para aumentar la cantidad de contenido en su base de conocimientos. Esta aplicaci\u00f3n funciona a la perfecci\u00f3n con la gesti\u00f3n de tareas y le permite crear contenido y asignar art\u00edculos para que los escriban sus usuarios. Las funciones de administraci\u00f3n de tareas le permiten programar sus art\u00edculos, as\u00ed como categorizar los estados de ellos para que pueda canalizar lo que debe completarse.<\/p>\n<p>Los beneficios de tener una base de conocimientos integrada con la gesti\u00f3n de tareas incluyen:<\/p>\n<ul>\n<li>Mejora la productividad ya que los usuarios pasan menos tiempo pidiendo ayuda a los agentes.<\/li>\n<li>Permite un proceso de incorporaci\u00f3n sin problemas para los nuevos usuarios, ya que estos art\u00edculos podr\u00edan incluir m\u00f3dulos de capacitaci\u00f3n.<\/li>\n<li>Proporciona contenido actualizado, ya que siempre se asignan tareas a los usuarios para redactar nuevos art\u00edculos.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-770caad elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"770caad\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-09c92c3\" data-id=\"09c92c3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4cf4b64 elementor-widget elementor-widget-heading\" data-id=\"4cf4b64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Software de la base de conocimientos de la mesa de ayuda<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec4ef35 elementor-widget elementor-widget-text-editor\" data-id=\"ec4ef35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Tener una base de conocimientos integrada permite que su equipo de soporte t\u00e9cnico trabaje de manera m\u00e1s eficiente. Los art\u00edculos se publican en la base de conocimientos para responder a las preguntas m\u00e1s frecuentes. Esta plataforma no solo permite a los clientes descubrir respuestas en su propio tiempo, sino que tambi\u00e9n permite a los agentes de su mesa de ayuda redirigir a los clientes a art\u00edculos escritos previamente para responder a sus consultas. El equipo de la mesa de ayuda puede evaluar qu\u00e9 es una pregunta sin respuesta y luego emitir un ticket para crear un art\u00edculo que responda a esta pregunta.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-613bb7d\" data-id=\"613bb7d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-56ebb46 elementor-widget elementor-widget-image\" data-id=\"56ebb46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"553\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM.png\" class=\"attachment-large size-large wp-image-63350\" alt=\"Software de la base de conocimientos de la mesa de ayuda\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM.png 1000w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM-300x166.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM-768x425.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM-542x300.png 542w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM-255x141.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM-145x80.png 145w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM-72x40.png 72w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM-480x265.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM-500x277.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM-750x415.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM-360x199.png 360w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c7a8273 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c7a8273\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3335527\" data-id=\"3335527\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fb1adc7 elementor-widget elementor-widget-image\" data-id=\"fb1adc7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"679\" height=\"640\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-Knowledgebase.png\" class=\"attachment-large size-large wp-image-63354\" alt=\"Soporte de tickets y plataforma de base de conocimientos\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-Knowledgebase.png 679w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-Knowledgebase-300x283.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-Knowledgebase-318x300.png 318w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-Knowledgebase-255x240.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-Knowledgebase-85x80.png 85w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-Knowledgebase-42x40.png 42w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-Knowledgebase-480x452.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-Knowledgebase-500x471.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-Knowledgebase-360x339.png 360w\" sizes=\"(max-width: 679px) 100vw, 679px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c56a4fe\" data-id=\"c56a4fe\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fea665f elementor-widget elementor-widget-heading\" data-id=\"fea665f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Plataforma de soporte de tickets de la mesa de ayuda<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6de879 elementor-widget elementor-widget-text-editor\" data-id=\"f6de879\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>El sistema de soporte con tickets de OneDesk permite a los usuarios emitir tickets para las preguntas sin respuesta de un cliente. Sin embargo, con una plataforma de base de conocimientos integrada, ahora agiliza este proceso para aumentar la productividad de sus usuarios, ya que simplemente pueden responder a la consulta de un cliente con un enlace al art\u00edculo de su base de conocimientos. La funci\u00f3n de soporte con ticket tambi\u00e9n permite al usuario convertir un ticket de soporte en un art\u00edculo una vez que se ha evaluado adecuadamente para que pueda distribuirse a cualquier persona con preguntas similares. Puede vincular un video en estos boletos o adjuntar im\u00e1genes para ayudar a responder estas consultas.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ddfe2f9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ddfe2f9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7851ae9\" data-id=\"7851ae9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8b74f45 elementor-widget elementor-widget-heading\" data-id=\"8b74f45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Un software de mesa de ayuda con una aplicaci\u00f3n de base de conocimientos<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d72bfa4 elementor-widget elementor-widget-text-editor\" data-id=\"d72bfa4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>El software de mesa de ayuda facilita el proceso de comunicaci\u00f3n entre agentes y clientes. Con una base de conocimientos integrada, este proceso se vuelve a\u00fan m\u00e1s f\u00e1cil, ya que puede redirigir a los clientes para que encuentren respuestas m\u00e1s r\u00e1pidamente. Puede utilizar la mesa de ayuda para<a href=\"https:\/\/onedesk.com\/videos\/the-onedesk-live-chat-messenger\/\"> chat<\/a> con los clientes para encontrar art\u00edculos de noticias que potencialmente podr\u00eda agregar a esta plataforma. Puede buscar f\u00e1cilmente un art\u00edculo en la base de conocimientos para ver si se ha escrito y actualizar constantemente el art\u00edculo con nuevas solicitudes relacionadas de los clientes.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-565fe21\" data-id=\"565fe21\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-47450a8 elementor-widget elementor-widget-image\" data-id=\"47450a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"822\" height=\"492\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12.png\" class=\"attachment-large size-large wp-image-63353\" alt=\"Por qu\u00e9 necesita el software de mesa de ayuda con la base de conocimientos\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12.png 822w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12-300x180.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12-768x460.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12-501x300.png 501w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12-255x153.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12-134x80.png 134w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12-67x40.png 67w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12-480x287.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12-500x299.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12-750x449.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12-360x215.png 360w\" sizes=\"(max-width: 822px) 100vw, 822px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-791fab5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"791fab5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6bd57fec\" data-id=\"6bd57fec\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2024655 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"2024655\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/es\/registrate-gratis-2\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">\u00a1Reg\u00edstrate gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-35261ec elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"35261ec\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-345df62\" data-id=\"345df62\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5351c3b elementor-widget elementor-widget-heading\" data-id=\"5351c3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Leer m\u00e1s sobre la aplicaci\u00f3n OneDesk KB<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bce38a6 elementor-widget elementor-widget-text-editor\" data-id=\"bce38a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/onedesk.com\/es\/como-utilizar-la-base-de-conocimientos-onedesk\/\">C\u00f3mo utilizar la base de conocimientos<\/a><br \/><a href=\"https:\/\/onedesk.com\/videos\/the-knowledgebase-app\/\">Video: la aplicaci\u00f3n Knowledgebase<\/a><br \/><a href=\"https:\/\/onedesk.com\/es\/como-habilitar-y-usar-la-base-de-conocimientos-onedesk\/\">C\u00f3mo habilitar y utilizar la base de conocimientos<\/a><br \/><a href=\"https:\/\/onedesk.com\/es\/como-un-corredor-de-bienes-raices-utiliza-un-escritorio-para-capturar-disenos-solicitar-tickets\/\">C\u00f3mo un corredor de bienes ra\u00edces captura los tickets de solicitud de dise\u00f1o<\/a><br \/>C\u00f3mo incrustar la base de conocimientos en su sitio web utilizando un iFrame \/ a Cambiar la apariencia de las aplicaciones de sus clientes<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Software de base de conocimientos Sign up free! Software de base de conocimientos El software de la base de conocimientos de OneDesk permite a los usuarios utilizar una aplicaci\u00f3n de autoayuda para encontrar respuestas a sus preguntas frecuentes. Una base de conocimientos contiene muchos art\u00edculos para ayudar a resolver cualquier problema t\u00e9cnico que pueda encontrar [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":62815,"parent":61645,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-63341","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Soluci\u00f3n de software de base de conocimientos | Caracteristicas | Un escritorio<\/title>\n<meta name=\"description\" content=\"Permita que sus clientes encuentren respuestas a sus preguntas dentro del software de la base de conocimientos de OneDesk para permitir que sus agentes se concentren en las tareas productivas que tienen entre manos.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/es\/aplicaciones-de-cliente\/software-de-base-de-conocimientos\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Soluci\u00f3n de software de base de conocimientos | Caracteristicas | Un escritorio\" \/>\n<meta property=\"og:description\" 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