{"id":234205,"date":"2022-06-21T14:06:46","date_gmt":"2022-06-21T14:06:46","guid":{"rendered":"https:\/\/onedesk.com\/pop-up-widgets-explicacion\/"},"modified":"2022-06-21T14:06:48","modified_gmt":"2022-06-21T14:06:48","slug":"pop-up-widgets-explicacion","status":"publish","type":"post","link":"https:\/\/onedesk.com\/es\/pop-up-widgets-explicacion\/","title":{"rendered":"Explicaci\u00f3n de los dos widgets emergentes de servicio al cliente de OneDesk"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">OneDesk ofrece dos widgets emergentes para elegir al incorporar las aplicaciones de cliente de OneDesk en su sitio web: el <strong>widget de cliente de OneDesk y el nuevo widget de OneDesk (Beta)<\/strong> . Estos widgets cumplen funciones similares, pero hay circunstancias en las que puede preferir incrustar uno en su sitio web sobre el otro.<\/p>\n\n<p class=\"wp-block-paragraph\">Ambas opciones de widgets est\u00e1n destinadas a ser utilizadas principalmente por sus clientes, pero tambi\u00e9n puede iniciar sesi\u00f3n un usuario interno de su organizaci\u00f3n. Los usuarios pueden ver informaci\u00f3n diferente a la de sus clientes, ya que ver\u00e1n sus propias conversaciones en la aplicaci\u00f3n Messenger y sus propios elementos enviados (seg\u00fan la configuraci\u00f3n) en el Portal del cliente. Esto se indica mediante el &#8220;acceso del cliente&#8221; en la URL: ver\u00e1 lo que ve dentro de OneDesk, pero en el mismo dise\u00f1o que usan sus clientes.<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-previewing-the-onedesk-widgets\"><strong>Vista previa de los widgets de OneDesk<\/strong><\/h2>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">Para ver c\u00f3mo se ver\u00eda cada widget, navegue hasta su nombre en la esquina superior derecha de la aplicaci\u00f3n principal de OneDesk. Seleccione su nombre y despl\u00e1cese hacia abajo hasta &#8220;Aplicaciones del cliente&#8221; &#8211; seleccione &#8220;Widget&#8221;.<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"765\" height=\"610\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-12.png\" alt=\"configuraci&#xF3;n de widgets en la aplicaci&#xF3;n de escritorio\" class=\"wp-image-231081\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-12.png 765w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-12-300x239.png 300w\" sizes=\"(max-width: 765px) 100vw, 765px\" \/><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">En la p\u00e1gina resultante, ver\u00e1 primero el widget de cliente de OneDesk, junto con una breve descripci\u00f3n e instrucciones sobre c\u00f3mo insertar este widget emergente en su sitio web. Puede cambiar al OneDesk Widget (Beta) a trav\u00e9s de las pesta\u00f1as en la parte superior de su pantalla.<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"503\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-13-1024x503.png\" alt=\"widget emergente\" class=\"wp-image-231094\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-13-1024x503.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-13-300x147.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-13-768x377.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-13-1536x755.png 1536w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-13.png 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-difference-between-the-two-widget-options\"><strong>Diferencia entre las dos opciones de widget<\/strong><\/h2>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">Las principales diferencias entre OneDesk Customer Widget y OneDesk Widget (Beta) son la forma en que se manejan los portales, la compatibilidad con tama\u00f1os de pantalla m\u00e1s peque\u00f1os (tableta, m\u00f3vil, etc.) y la compatibilidad con varios idiomas. Hay varias diferencias adicionales en la configuraci\u00f3n disponible entre los dos widgets. La configuraci\u00f3n se encuentra en <strong>M\u00e1s aplicaciones &#8211;<\/strong>&gt; <strong>administraci\u00f3n &#8211;<\/strong>&gt; <strong>Aplicaciones para clientes &#8211;<\/strong>&gt; <strong>Widget de sitio web<\/strong> dentro de la aplicaci\u00f3n principal de OneDesk. <\/p>\n\n<p class=\"wp-block-paragraph\">Se puede acceder a la personalizaci\u00f3n adicional para las aplicaciones del cliente incluidas en los widgets debajo del encabezado &#8220;Aplicaciones del cliente&#8221;.<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"488\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-14-1024x488.png\" alt=\"configuraci&#xF3;n del widget ampliada\" class=\"wp-image-231107\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-14-1024x488.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-14-300x143.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-14-768x366.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-14-1536x732.png 1536w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-14.png 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-portals\"><strong>Portales<\/strong><\/h3>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\"><strong>Widget de cliente de OneDesk<\/strong> <\/p>\n\n<ul class=\"wp-block-list\"><li>Utiliza el Portal de clientes est\u00e1ndar que contiene todos sus tickets y tareas en una sola ubicaci\u00f3n. Este portal puede cambiar sus propiedades de visibilidad, inicio de sesi\u00f3n y panel de detalles\/filtro dentro de OneDesk en <strong>M\u00e1s aplicaciones &#8211;<\/strong>&gt; <strong>administraci\u00f3n &#8211;<\/strong>&gt; <strong>Portal.<\/strong> Estos ajustes afectar\u00e1n a todos los elementos.<\/li><\/ul>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"458\" height=\"476\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-15.png\" alt=\"portal de clientes de widgets\" class=\"wp-image-231120\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-15.png 458w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-15-289x300.png 289w\" sizes=\"(max-width: 458px) 100vw, 458px\" \/><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\"><strong>Widget de OneDesk (Beta)<\/strong><\/p>\n\n<ul class=\"wp-block-list\"><li>Divide el Portal del Cliente en dos Portales de Tickets y Tareas separados. Optimizados para pantallas m\u00e1s peque\u00f1as, estos portales solo muestran los tickets o tareas b\u00e1sicos de forma predeterminada, pero pueden tener tipos de tareas y tickets adicionales habilitados en la configuraci\u00f3n del portal dentro de la aplicaci\u00f3n principal de OneDesk. La configuraci\u00f3n realizada en un portal no afectar\u00e1 al otro.<\/li><\/ul>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"442\" height=\"503\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-16.png\" alt=\"portal de boletos\" class=\"wp-image-231133\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-16.png 442w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-16-264x300.png 264w\" sizes=\"(max-width: 442px) 100vw, 442px\" \/><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-smaller-screen-optimization\"><strong>Optimizaci\u00f3n de pantalla m\u00e1s peque\u00f1a<\/strong><\/h3>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">El <strong>widget de cliente de OneDesk<\/strong> no est\u00e1 optimizado para pantallas m\u00e1s peque\u00f1as, mientras que el widget de <strong>OneDesk (Beta) s\u00ed<\/strong> lo est\u00e1. Los \u00edconos y el texto m\u00e1s grandes brindan una experiencia m\u00e1s navegable para los usuarios y clientes que acceden al widget desde una tableta o dispositivo m\u00f3vil. Sin embargo, <strong>ambos widgets<\/strong> se pueden usar desde cualquier dispositivo desde el que sus clientes accedan a su sitio web.<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-language-offerings\"><strong>Ofertas de idiomas<\/strong><\/h3>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\"><strong>Widget de cliente de OneDesk<\/strong><\/p>\n\n<ul class=\"wp-block-list\"><li>Usted o sus usuarios pueden traducir manualmente el idioma del OneDesk Customer Widget&#8217;s Customer Portal. Accede <strong>a m\u00e1s aplicaciones &#8211;<\/strong>&gt; <strong>administraci\u00f3n &#8211;<\/strong>&gt; <strong>Aplicaciones del cliente<\/strong> dentro de la aplicaci\u00f3n principal de OneDesk, y descargue, edite y cargue su archivo de traducci\u00f3n. M\u00e1s informaci\u00f3n sobre <a href=\"https:\/\/onedesk.com\/es\/traducir-el-portal-de-su-cliente-a-un-idioma-diferente\/\">c\u00f3mo traducir las aplicaciones de sus clientes.<\/a><\/li><\/ul>\n\n<p class=\"wp-block-paragraph\"><strong>Widget de OneDesk (Beta)<\/strong><\/p>\n\n<ul class=\"wp-block-list\"><li>Puede traducir todas las aplicaciones en OneDesk Widget (Beta) cambiando su preferencia de idioma. Seleccione el men\u00fa de hamburguesas en la esquina superior derecha del widget, luego su nombre y seleccione a qu\u00e9 idioma desea traducir sus aplicaciones en el men\u00fa desplegable &#8220;Idioma&#8221;.<ul><li>Tenga en cuenta que estas traducciones se realizan autom\u00e1ticamente; ocasionalmente se pueden encontrar errores. Si es as\u00ed, p\u00f3ngase en contacto con OneDesk e inf\u00f3rmenos del error de traducci\u00f3n.<\/li><\/ul><\/li><\/ul>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"451\" height=\"452\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-17.png\" alt=\" soporte multi-idioma\" class=\"wp-image-231146\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-17.png 451w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-17-300x300.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-17-150x150.png 150w\" sizes=\"(max-width: 451px) 100vw, 451px\" \/><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-when-to-use-each-widget-some-considerations\"><strong>Cu\u00e1ndo usar cada widget: algunas consideraciones<\/strong><\/h2>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">Cada widget emergente orientado al cliente que ofrece OneDesk brinda muchas opciones para que sus clientes se comuniquen con usted y env\u00eden elementos para trabajar. Seg\u00fan su organizaci\u00f3n y las necesidades de su base de clientes, puede encontrar una opci\u00f3n de widget m\u00e1s aplicable que la otra.<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\"><strong>Consideraciones sobre el uso del widget de cliente de OneDesk<\/strong><\/p>\n\n<ul class=\"wp-block-list\"><li>Para organizaciones cuyos clientes acceder\u00e1n al widget desde dispositivos de escritorio principalmente<\/li><li>Clientes que env\u00edan tipos de elementos de tareas y tickets y desean ver todos los elementos enviados en un \u00fanico portal con configuraciones de visibilidad que afectan a todos sus elementos<\/li><li>Organizaciones que desean tener control directo sobre la traducci\u00f3n del Portal del cliente, pero no quieren\/necesitan personalizar las otras aplicaciones del cliente<\/li><\/ul>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\"><strong>Consideraciones sobre el uso del widget de OneDesk (Beta)<\/strong><\/p>\n\n<ul class=\"wp-block-list\"><li>Para organizaciones cuyos clientes acceder\u00e1n al widget desde una variedad de dispositivos y desean brindar la experiencia m\u00e1s optimizada en pantallas m\u00e1s peque\u00f1as<\/li><li>Los clientes que env\u00edan solo tickets o solo tareas, u organizaciones que desean controlar la visibilidad de los tipos de tareas y tickets por separado, divididos entre dos portales<\/li><li>Organizaciones que desean traducir autom\u00e1ticamente las aplicaciones de sus clientes y no necesitan\/quieren traducir manualmente t\u00e9rminos y frases<\/li><\/ul>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-related-articles\"><strong>Art\u00edculos relacionados<\/strong><\/h2>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/onedesk.com\/es\/configuracion-interna-vs-externa-onedesk\/\">Configuraci\u00f3n de OneDesk para usuarios finales internos frente a clientes externos<\/a><\/li><li><a href=\"https:\/\/onedesk.com\/es\/invitar-clientes-al-portal\/\">Invitaci\u00f3n de clientes al portal de clientes<\/a><\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>OneDesk ofrece dos widgets emergentes para elegir al incorporar las aplicaciones de cliente de OneDesk en su sitio web: el widget de cliente de OneDesk y el nuevo widget de OneDesk (Beta) . Estos widgets cumplen funciones similares, pero hay circunstancias en las que puede preferir incrustar uno en su sitio web sobre el otro. [&hellip;]<\/p>\n","protected":false},"author":29,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[9443],"tags":[],"class_list":["post-234205","post","type-post","status-publish","format-standard","hentry","category-1-como-utilizar-onedesk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Explicaci\u00f3n de los dos widgets emergentes de servicio al cliente de OneDesk | Un escritorio<\/title>\n<meta name=\"description\" content=\"OneDesk es mesa de ayuda y gesti\u00f3n de proyectos en uno. Conozca la diferencia entre los dos widgets emergentes que ofrece OneDesk en esta publicaci\u00f3n de blog.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/es\/pop-up-widgets-explicacion\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Explicaci\u00f3n de los dos widgets emergentes de servicio al cliente de OneDesk | Un escritorio\" \/>\n<meta property=\"og:description\" content=\"OneDesk es mesa de ayuda y gesti\u00f3n de proyectos en uno. 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