Nuevas caracter\u00edsticas<\/strong><\/h2>\n\nMacros en partes de horas<\/strong><\/h3>\n\nMuchas hojas de tiempo en OneDesk se pueden modificar a la vez mediante el uso de macros. Seleccione las hojas de horas que desea modificar en su aplicaci\u00f3n Hojas de horas y elija “Modificar elementos” en el men\u00fa Acciones (tres puntos en la columna “Acciones”) para crear y aplicar macros.<\/p>\n\n
<\/div>\n\n![\"hoja](\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-1-1024x595.png\")
<\/figure>\n\n<\/div>\n\nLas macros cambian la informaci\u00f3n en el panel de detalles del parte de horas. Los casos de uso comunes incluyen la aprobaci\u00f3n de muchas hojas de tiempo a la vez o la configuraci\u00f3n del estado facturable de muchas hojas de tiempo al mismo tiempo. Las macros tambi\u00e9n pueden ejecutarse en campos personalizados que configure.<\/p>\n\n
<\/div>\n\nValidar boletos cuando se actualiza el estado<\/strong><\/h3>\n\nLos tickets ahora se pueden configurar para confirmar que ciertos campos se completen antes de que se cambie su estado de ciclo de vida.<\/p>\n\n
En M\u00e1s Aplicaciones –<\/strong>> administraci\u00f3n –<\/strong>> Entradas –<\/strong>> Administrar estado<\/strong> , establece la lista de campos que deben completarse cuando un usuario cambia a ese estado. OneDesk luego le preguntar\u00e1 al usuario si alguno de sus campos seleccionados est\u00e1 vac\u00edo cada vez que establezca ese estado. Tenga en cuenta que las automatizaciones y otros procesos de flujo de trabajo que pueden establecer el estado no se ven afectados por esto<\/strong> .<\/p>\n\n<\/div>\n\n![\"validar](\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-1024x537.png\")
<\/figure>\n\n<\/div>\n\nM\u00e1s opciones de rango de fechas en filtros<\/strong><\/h3>\n\nAl filtrar por fecha en sus vistas, informes o crear automatizaciones, puede establecer intervalos de fechas. El lanzamiento de abril de OneDesk ampl\u00eda las opciones de rango de fechas para elegir al editar cualquiera de estos rangos de fechas.<\/p>\n\n
<\/div>\n\nEl nuevo y mejorado OneDesk compatible con dispositivos m\u00f3viles (MFOD – Beta)<\/strong><\/h3>\n\nEl MFOD es la versi\u00f3n de OneDesk en la que carga cuando accede a OneDesk desde una pantalla m\u00e1s peque\u00f1a, como un tel\u00e9fono m\u00f3vil o una tableta. En la actualizaci\u00f3n de abril de 2022 de OneDesk, el MFOD recibi\u00f3 una revisi\u00f3n e incluye una interfaz mejorada, m\u00e1s aplicaciones para usar y otras opciones de personalizaci\u00f3n.<\/p>\n\n
El MFOD est\u00e1 dise\u00f1ado para usuarios que desean una experiencia liviana al usar OneDesk al actualizar sus elementos, responder mensajes y enviar sus hojas de tiempo. Las capacidades de gesti\u00f3n avanzada, las herramientas de an\u00e1lisis y las opciones de visualizaci\u00f3n, como los diagramas de Gantt, permanecer\u00e1n en la aplicaci\u00f3n web de escritorio normal (por ahora).<\/p>\n\n
<\/div>\n\n![\"Actualización](\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-2.png\")
<\/figure>\n\n<\/div>\n\nQu\u00e9 caracter\u00edsticas ya est\u00e1n en el nuevo MFOD<\/strong> (Beta)<\/h4>\n\nLa l\u00f3gica del nuevo MFOD sigue de cerca la de la aplicaci\u00f3n principal: elija en qu\u00e9 aplicaci\u00f3n desea trabajar y edite los detalles sobre sus tickets y tareas.<\/p>\n\n
<\/div>\n\nPara usuarios:<\/strong><\/p>\n\n- Los usuarios ver\u00e1n \u00edconos para su aplicaci\u00f3n de tickets, aplicaci\u00f3n de tareas, aplicaci\u00f3n de caracter\u00edsticas (si est\u00e1 habilitada), formularios y base de conocimiento<\/li>
- Dentro de las aplicaciones podr\u00e1n ver, editar y crear elementos. Algunas vistas est\u00e1ndar tambi\u00e9n est\u00e1n disponibles para ellos<\/li>
- Los usuarios tendr\u00e1n acceso a los mismos tickets, tareas y permisos que tendr\u00edan en la aplicaci\u00f3n principal<\/li><\/ul>\n\n<\/div>\n\n
Para clientes:<\/strong><\/p>\n\n- Los clientes ver\u00e1n \u00edconos para cada nueva aplicaci\u00f3n de cliente que haya habilitado, incluido el portal de tickets, el portal de tareas, la base de conocimientos y el chat. <\/li>
- Podr\u00e1n ver, editar y crear en cada aplicaci\u00f3n seg\u00fan sus ajustes de configuraci\u00f3n<\/li>
- Tendr\u00e1n acceso a tickets, tareas y art\u00edculos de KB seg\u00fan su configuraci\u00f3n y opciones para compartir<\/li>
- Los widgets que ya est\u00e1n integrados en su sitio web permanecer\u00e1n sin cambios, pero<\/strong> le recomendamos que consulte la versi\u00f3n beta del nuevo widget y lo instale si le gusta.<\/li><\/ul>\n\n<\/div>\n\n
Hay m\u00e1s funciones en camino para el nuevo MFOD, como los paneles de detalles del proyecto y la hoja de tiempo, as\u00ed como m\u00e1s controles sobre sus vistas y filtros. Est\u00e9 atento a futuras versiones de OneDesk para ver qu\u00e9 nuevas caracter\u00edsticas se agregan al MFOD con el tiempo.<\/p>\n\n
<\/div>\n\nOtras caracter\u00edsticas nuevas<\/strong><\/h2>\n\n- Se agreg\u00f3 soporte para los idiomas chino y croata.<\/li>
- Se agreg\u00f3 la capacidad de importar puntos Agile<\/li>
- Se agreg\u00f3 la capacidad de copiar archivos adjuntos para activar elementos, al usar automatizaciones para crear un elemento o proyecto.<\/li>
- Se agreg\u00f3 la capacidad de filtrar por trabajo real en proyectos<\/li>
- Se agreg\u00f3 la capacidad de insertar el nombre del solicitante en las respuestas guardadas<\/li>
- Se agreg\u00f3 una nueva opci\u00f3n para las plantillas de correo electr\u00f3nico: Enviar al equipo<\/li>
- OneDesk ahora captura y expone la fecha en que se archiv\u00f3 un proyecto<\/li>
- Se agreg\u00f3 la capacidad de generar un informe combinado que incluye todos los elementos (tickets y tareas) en un solo informe<\/li>
- Se agreg\u00f3 la columna “cola entrante” a la vista de ticket predeterminada<\/li>
- Se agreg\u00f3 una nueva columna para “Seguidor”<\/li>
- Se agreg\u00f3 una nueva opci\u00f3n de agrupaci\u00f3n para Informes: Agrupar por ‘Organizaci\u00f3n solicitante’<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"
La actualizaci\u00f3n de OneDesk de abril de 2022 se lanz\u00f3 el 22 de abril de 2022 y trae muchas caracter\u00edsticas nuevas, incluida una renovaci\u00f3n total de Mobile Friendly OneDesk (MFOD), macros en las hojas de tiempo y m\u00e1s. Nuevas caracter\u00edsticas Macros en partes de horas Muchas hojas de tiempo en OneDesk se pueden modificar a […]<\/p>\n","protected":false},"author":29,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_first_post":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9457],"tags":[],"class_list":["post-236272","post","type-post","status-publish","format-standard","hentry","category-3-notas-de-la-version"],"yoast_head":"\n
Nuevas caracter\u00edsticas y cambios dentro de la actualizaci\u00f3n de abril de 2022 de OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk es mesa de ayuda y gesti\u00f3n de proyectos en uno. Conozca las novedades de la actualizaci\u00f3n de abril de 2022 de OneDesk en esta publicaci\u00f3n de blog instructiva.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/es\/onedesk-update-abril-202\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Nuevas caracter\u00edsticas y cambios dentro de la actualizaci\u00f3n de abril de 2022 de OneDesk\" \/>\n<meta property=\"og:description\" content=\"OneDesk es mesa de ayuda y gesti\u00f3n de proyectos en uno. 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Muchas hojas de tiempo en OneDesk se pueden modificar a la vez mediante el uso de macros. Seleccione las hojas de horas que desea modificar en su aplicaci\u00f3n Hojas de horas y elija “Modificar elementos” en el men\u00fa Acciones (tres puntos en la columna “Acciones”) para crear y aplicar macros.<\/p>\n\n
<\/figure>\n\nLas macros cambian la informaci\u00f3n en el panel de detalles del parte de horas. Los casos de uso comunes incluyen la aprobaci\u00f3n de muchas hojas de tiempo a la vez o la configuraci\u00f3n del estado facturable de muchas hojas de tiempo al mismo tiempo. Las macros tambi\u00e9n pueden ejecutarse en campos personalizados que configure.<\/p>\n\n
Validar boletos cuando se actualiza el estado<\/strong><\/h3>\n\nLos tickets ahora se pueden configurar para confirmar que ciertos campos se completen antes de que se cambie su estado de ciclo de vida.<\/p>\n\n
En M\u00e1s Aplicaciones –<\/strong>> administraci\u00f3n –<\/strong>> Entradas –<\/strong>> Administrar estado<\/strong> , establece la lista de campos que deben completarse cuando un usuario cambia a ese estado. OneDesk luego le preguntar\u00e1 al usuario si alguno de sus campos seleccionados est\u00e1 vac\u00edo cada vez que establezca ese estado. Tenga en cuenta que las automatizaciones y otros procesos de flujo de trabajo que pueden establecer el estado no se ven afectados por esto<\/strong> .<\/p>\n\n<\/div>\n\n<\/figure>\n\n<\/div>\n\nM\u00e1s opciones de rango de fechas en filtros<\/strong><\/h3>\n\nAl filtrar por fecha en sus vistas, informes o crear automatizaciones, puede establecer intervalos de fechas. El lanzamiento de abril de OneDesk ampl\u00eda las opciones de rango de fechas para elegir al editar cualquiera de estos rangos de fechas.<\/p>\n\n
<\/div>\n\nEl nuevo y mejorado OneDesk compatible con dispositivos m\u00f3viles (MFOD – Beta)<\/strong><\/h3>\n\nEl MFOD es la versi\u00f3n de OneDesk en la que carga cuando accede a OneDesk desde una pantalla m\u00e1s peque\u00f1a, como un tel\u00e9fono m\u00f3vil o una tableta. En la actualizaci\u00f3n de abril de 2022 de OneDesk, el MFOD recibi\u00f3 una revisi\u00f3n e incluye una interfaz mejorada, m\u00e1s aplicaciones para usar y otras opciones de personalizaci\u00f3n.<\/p>\n\n
El MFOD est\u00e1 dise\u00f1ado para usuarios que desean una experiencia liviana al usar OneDesk al actualizar sus elementos, responder mensajes y enviar sus hojas de tiempo. Las capacidades de gesti\u00f3n avanzada, las herramientas de an\u00e1lisis y las opciones de visualizaci\u00f3n, como los diagramas de Gantt, permanecer\u00e1n en la aplicaci\u00f3n web de escritorio normal (por ahora).<\/p>\n\n
<\/div>\n\n<\/figure>\n\n<\/div>\n\nQu\u00e9 caracter\u00edsticas ya est\u00e1n en el nuevo MFOD<\/strong> (Beta)<\/h4>\n\nLa l\u00f3gica del nuevo MFOD sigue de cerca la de la aplicaci\u00f3n principal: elija en qu\u00e9 aplicaci\u00f3n desea trabajar y edite los detalles sobre sus tickets y tareas.<\/p>\n\n
<\/div>\n\nPara usuarios:<\/strong><\/p>\n\n- Los usuarios ver\u00e1n \u00edconos para su aplicaci\u00f3n de tickets, aplicaci\u00f3n de tareas, aplicaci\u00f3n de caracter\u00edsticas (si est\u00e1 habilitada), formularios y base de conocimiento<\/li>
- Dentro de las aplicaciones podr\u00e1n ver, editar y crear elementos. Algunas vistas est\u00e1ndar tambi\u00e9n est\u00e1n disponibles para ellos<\/li>
- Los usuarios tendr\u00e1n acceso a los mismos tickets, tareas y permisos que tendr\u00edan en la aplicaci\u00f3n principal<\/li><\/ul>\n\n<\/div>\n\n
Para clientes:<\/strong><\/p>\n\n- Los clientes ver\u00e1n \u00edconos para cada nueva aplicaci\u00f3n de cliente que haya habilitado, incluido el portal de tickets, el portal de tareas, la base de conocimientos y el chat. <\/li>
- Podr\u00e1n ver, editar y crear en cada aplicaci\u00f3n seg\u00fan sus ajustes de configuraci\u00f3n<\/li>
- Tendr\u00e1n acceso a tickets, tareas y art\u00edculos de KB seg\u00fan su configuraci\u00f3n y opciones para compartir<\/li>
- Los widgets que ya est\u00e1n integrados en su sitio web permanecer\u00e1n sin cambios, pero<\/strong> le recomendamos que consulte la versi\u00f3n beta del nuevo widget y lo instale si le gusta.<\/li><\/ul>\n\n<\/div>\n\n
Hay m\u00e1s funciones en camino para el nuevo MFOD, como los paneles de detalles del proyecto y la hoja de tiempo, as\u00ed como m\u00e1s controles sobre sus vistas y filtros. Est\u00e9 atento a futuras versiones de OneDesk para ver qu\u00e9 nuevas caracter\u00edsticas se agregan al MFOD con el tiempo.<\/p>\n\n
<\/div>\n\nOtras caracter\u00edsticas nuevas<\/strong><\/h2>\n\n- Se agreg\u00f3 soporte para los idiomas chino y croata.<\/li>
- Se agreg\u00f3 la capacidad de importar puntos Agile<\/li>
- Se agreg\u00f3 la capacidad de copiar archivos adjuntos para activar elementos, al usar automatizaciones para crear un elemento o proyecto.<\/li>
- Se agreg\u00f3 la capacidad de filtrar por trabajo real en proyectos<\/li>
- Se agreg\u00f3 la capacidad de insertar el nombre del solicitante en las respuestas guardadas<\/li>
- Se agreg\u00f3 una nueva opci\u00f3n para las plantillas de correo electr\u00f3nico: Enviar al equipo<\/li>
- OneDesk ahora captura y expone la fecha en que se archiv\u00f3 un proyecto<\/li>
- Se agreg\u00f3 la capacidad de generar un informe combinado que incluye todos los elementos (tickets y tareas) en un solo informe<\/li>
- Se agreg\u00f3 la columna “cola entrante” a la vista de ticket predeterminada<\/li>
- Se agreg\u00f3 una nueva columna para “Seguidor”<\/li>
- Se agreg\u00f3 una nueva opci\u00f3n de agrupaci\u00f3n para Informes: Agrupar por ‘Organizaci\u00f3n solicitante’<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"
La actualizaci\u00f3n de OneDesk de abril de 2022 se lanz\u00f3 el 22 de abril de 2022 y trae muchas caracter\u00edsticas nuevas, incluida una renovaci\u00f3n total de Mobile Friendly OneDesk (MFOD), macros en las hojas de tiempo y m\u00e1s. Nuevas caracter\u00edsticas Macros en partes de horas Muchas hojas de tiempo en OneDesk se pueden modificar a […]<\/p>\n","protected":false},"author":29,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_first_post":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9457],"tags":[],"class_list":["post-236272","post","type-post","status-publish","format-standard","hentry","category-3-notas-de-la-version"],"yoast_head":"\n
Nuevas caracter\u00edsticas y cambios dentro de la actualizaci\u00f3n de abril de 2022 de OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk es mesa de ayuda y gesti\u00f3n de proyectos en uno. Conozca las novedades de la actualizaci\u00f3n de abril de 2022 de OneDesk en esta publicaci\u00f3n de blog instructiva.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/es\/onedesk-update-abril-202\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Nuevas caracter\u00edsticas y cambios dentro de la actualizaci\u00f3n de abril de 2022 de OneDesk\" \/>\n<meta property=\"og:description\" content=\"OneDesk es mesa de ayuda y gesti\u00f3n de proyectos en uno. Conozca las novedades de la actualizaci\u00f3n de abril de 2022 de OneDesk en esta publicaci\u00f3n de blog instructiva.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/es\/onedesk-update-abril-202\/\" \/>\n<meta property=\"og:site_name\" content=\"Un escritorio\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:published_time\" content=\"2022-07-08T13:23:38+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-07-08T13:23:39+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-1-1024x595.png\" \/>\n<meta name=\"author\" content=\"Collin Downs\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Collin Downs\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Nuevas caracter\u00edsticas y cambios dentro de la actualizaci\u00f3n de abril de 2022 de OneDesk","description":"OneDesk es mesa de ayuda y gesti\u00f3n de proyectos en uno. 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<\/figure>\n\nM\u00e1s opciones de rango de fechas en filtros<\/strong><\/h3>\n\nAl filtrar por fecha en sus vistas, informes o crear automatizaciones, puede establecer intervalos de fechas. El lanzamiento de abril de OneDesk ampl\u00eda las opciones de rango de fechas para elegir al editar cualquiera de estos rangos de fechas.<\/p>\n\n
<\/div>\n\nEl nuevo y mejorado OneDesk compatible con dispositivos m\u00f3viles (MFOD – Beta)<\/strong><\/h3>\n\nEl MFOD es la versi\u00f3n de OneDesk en la que carga cuando accede a OneDesk desde una pantalla m\u00e1s peque\u00f1a, como un tel\u00e9fono m\u00f3vil o una tableta. En la actualizaci\u00f3n de abril de 2022 de OneDesk, el MFOD recibi\u00f3 una revisi\u00f3n e incluye una interfaz mejorada, m\u00e1s aplicaciones para usar y otras opciones de personalizaci\u00f3n.<\/p>\n\n
El MFOD est\u00e1 dise\u00f1ado para usuarios que desean una experiencia liviana al usar OneDesk al actualizar sus elementos, responder mensajes y enviar sus hojas de tiempo. Las capacidades de gesti\u00f3n avanzada, las herramientas de an\u00e1lisis y las opciones de visualizaci\u00f3n, como los diagramas de Gantt, permanecer\u00e1n en la aplicaci\u00f3n web de escritorio normal (por ahora).<\/p>\n\n
<\/div>\n\n<\/figure>\n\n<\/div>\n\nQu\u00e9 caracter\u00edsticas ya est\u00e1n en el nuevo MFOD<\/strong> (Beta)<\/h4>\n\nLa l\u00f3gica del nuevo MFOD sigue de cerca la de la aplicaci\u00f3n principal: elija en qu\u00e9 aplicaci\u00f3n desea trabajar y edite los detalles sobre sus tickets y tareas.<\/p>\n\n
<\/div>\n\nPara usuarios:<\/strong><\/p>\n\n- Los usuarios ver\u00e1n \u00edconos para su aplicaci\u00f3n de tickets, aplicaci\u00f3n de tareas, aplicaci\u00f3n de caracter\u00edsticas (si est\u00e1 habilitada), formularios y base de conocimiento<\/li>
- Dentro de las aplicaciones podr\u00e1n ver, editar y crear elementos. Algunas vistas est\u00e1ndar tambi\u00e9n est\u00e1n disponibles para ellos<\/li>
- Los usuarios tendr\u00e1n acceso a los mismos tickets, tareas y permisos que tendr\u00edan en la aplicaci\u00f3n principal<\/li><\/ul>\n\n<\/div>\n\n
Para clientes:<\/strong><\/p>\n\n- Los clientes ver\u00e1n \u00edconos para cada nueva aplicaci\u00f3n de cliente que haya habilitado, incluido el portal de tickets, el portal de tareas, la base de conocimientos y el chat. <\/li>
- Podr\u00e1n ver, editar y crear en cada aplicaci\u00f3n seg\u00fan sus ajustes de configuraci\u00f3n<\/li>
- Tendr\u00e1n acceso a tickets, tareas y art\u00edculos de KB seg\u00fan su configuraci\u00f3n y opciones para compartir<\/li>
- Los widgets que ya est\u00e1n integrados en su sitio web permanecer\u00e1n sin cambios, pero<\/strong> le recomendamos que consulte la versi\u00f3n beta del nuevo widget y lo instale si le gusta.<\/li><\/ul>\n\n<\/div>\n\n
Hay m\u00e1s funciones en camino para el nuevo MFOD, como los paneles de detalles del proyecto y la hoja de tiempo, as\u00ed como m\u00e1s controles sobre sus vistas y filtros. Est\u00e9 atento a futuras versiones de OneDesk para ver qu\u00e9 nuevas caracter\u00edsticas se agregan al MFOD con el tiempo.<\/p>\n\n
<\/div>\n\nOtras caracter\u00edsticas nuevas<\/strong><\/h2>\n\n- Se agreg\u00f3 soporte para los idiomas chino y croata.<\/li>
- Se agreg\u00f3 la capacidad de importar puntos Agile<\/li>
- Se agreg\u00f3 la capacidad de copiar archivos adjuntos para activar elementos, al usar automatizaciones para crear un elemento o proyecto.<\/li>
- Se agreg\u00f3 la capacidad de filtrar por trabajo real en proyectos<\/li>
- Se agreg\u00f3 la capacidad de insertar el nombre del solicitante en las respuestas guardadas<\/li>
- Se agreg\u00f3 una nueva opci\u00f3n para las plantillas de correo electr\u00f3nico: Enviar al equipo<\/li>
- OneDesk ahora captura y expone la fecha en que se archiv\u00f3 un proyecto<\/li>
- Se agreg\u00f3 la capacidad de generar un informe combinado que incluye todos los elementos (tickets y tareas) en un solo informe<\/li>
- Se agreg\u00f3 la columna “cola entrante” a la vista de ticket predeterminada<\/li>
- Se agreg\u00f3 una nueva columna para “Seguidor”<\/li>
- Se agreg\u00f3 una nueva opci\u00f3n de agrupaci\u00f3n para Informes: Agrupar por ‘Organizaci\u00f3n solicitante’<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"
La actualizaci\u00f3n de OneDesk de abril de 2022 se lanz\u00f3 el 22 de abril de 2022 y trae muchas caracter\u00edsticas nuevas, incluida una renovaci\u00f3n total de Mobile Friendly OneDesk (MFOD), macros en las hojas de tiempo y m\u00e1s. Nuevas caracter\u00edsticas Macros en partes de horas Muchas hojas de tiempo en OneDesk se pueden modificar a […]<\/p>\n","protected":false},"author":29,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_first_post":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9457],"tags":[],"class_list":["post-236272","post","type-post","status-publish","format-standard","hentry","category-3-notas-de-la-version"],"yoast_head":"\n
Nuevas caracter\u00edsticas y cambios dentro de la actualizaci\u00f3n de abril de 2022 de OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk es mesa de ayuda y gesti\u00f3n de proyectos en uno. Conozca las novedades de la actualizaci\u00f3n de abril de 2022 de OneDesk en esta publicaci\u00f3n de blog instructiva.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/es\/onedesk-update-abril-202\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Nuevas caracter\u00edsticas y cambios dentro de la actualizaci\u00f3n de abril de 2022 de OneDesk\" \/>\n<meta property=\"og:description\" content=\"OneDesk es mesa de ayuda y gesti\u00f3n de proyectos en uno. Conozca las novedades de la actualizaci\u00f3n de abril de 2022 de OneDesk en esta publicaci\u00f3n de blog instructiva.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/es\/onedesk-update-abril-202\/\" \/>\n<meta property=\"og:site_name\" content=\"Un escritorio\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:published_time\" content=\"2022-07-08T13:23:38+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-07-08T13:23:39+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-1-1024x595.png\" \/>\n<meta name=\"author\" content=\"Collin Downs\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Collin Downs\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Nuevas caracter\u00edsticas y cambios dentro de la actualizaci\u00f3n de abril de 2022 de OneDesk","description":"OneDesk es mesa de ayuda y gesti\u00f3n de proyectos en uno. 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El nuevo y mejorado OneDesk compatible con dispositivos m\u00f3viles (MFOD – Beta)<\/strong><\/h3>\n\nEl MFOD es la versi\u00f3n de OneDesk en la que carga cuando accede a OneDesk desde una pantalla m\u00e1s peque\u00f1a, como un tel\u00e9fono m\u00f3vil o una tableta. En la actualizaci\u00f3n de abril de 2022 de OneDesk, el MFOD recibi\u00f3 una revisi\u00f3n e incluye una interfaz mejorada, m\u00e1s aplicaciones para usar y otras opciones de personalizaci\u00f3n.<\/p>\n\n
El MFOD est\u00e1 dise\u00f1ado para usuarios que desean una experiencia liviana al usar OneDesk al actualizar sus elementos, responder mensajes y enviar sus hojas de tiempo. Las capacidades de gesti\u00f3n avanzada, las herramientas de an\u00e1lisis y las opciones de visualizaci\u00f3n, como los diagramas de Gantt, permanecer\u00e1n en la aplicaci\u00f3n web de escritorio normal (por ahora).<\/p>\n\n
<\/div>\n\n<\/figure>\n\n<\/div>\n\nQu\u00e9 caracter\u00edsticas ya est\u00e1n en el nuevo MFOD<\/strong> (Beta)<\/h4>\n\nLa l\u00f3gica del nuevo MFOD sigue de cerca la de la aplicaci\u00f3n principal: elija en qu\u00e9 aplicaci\u00f3n desea trabajar y edite los detalles sobre sus tickets y tareas.<\/p>\n\n
<\/div>\n\nPara usuarios:<\/strong><\/p>\n\n- Los usuarios ver\u00e1n \u00edconos para su aplicaci\u00f3n de tickets, aplicaci\u00f3n de tareas, aplicaci\u00f3n de caracter\u00edsticas (si est\u00e1 habilitada), formularios y base de conocimiento<\/li>
- Dentro de las aplicaciones podr\u00e1n ver, editar y crear elementos. Algunas vistas est\u00e1ndar tambi\u00e9n est\u00e1n disponibles para ellos<\/li>
- Los usuarios tendr\u00e1n acceso a los mismos tickets, tareas y permisos que tendr\u00edan en la aplicaci\u00f3n principal<\/li><\/ul>\n\n<\/div>\n\n
Para clientes:<\/strong><\/p>\n\n- Los clientes ver\u00e1n \u00edconos para cada nueva aplicaci\u00f3n de cliente que haya habilitado, incluido el portal de tickets, el portal de tareas, la base de conocimientos y el chat. <\/li>
- Podr\u00e1n ver, editar y crear en cada aplicaci\u00f3n seg\u00fan sus ajustes de configuraci\u00f3n<\/li>
- Tendr\u00e1n acceso a tickets, tareas y art\u00edculos de KB seg\u00fan su configuraci\u00f3n y opciones para compartir<\/li>
- Los widgets que ya est\u00e1n integrados en su sitio web permanecer\u00e1n sin cambios, pero<\/strong> le recomendamos que consulte la versi\u00f3n beta del nuevo widget y lo instale si le gusta.<\/li><\/ul>\n\n<\/div>\n\n
Hay m\u00e1s funciones en camino para el nuevo MFOD, como los paneles de detalles del proyecto y la hoja de tiempo, as\u00ed como m\u00e1s controles sobre sus vistas y filtros. Est\u00e9 atento a futuras versiones de OneDesk para ver qu\u00e9 nuevas caracter\u00edsticas se agregan al MFOD con el tiempo.<\/p>\n\n
<\/div>\n\nOtras caracter\u00edsticas nuevas<\/strong><\/h2>\n\n- Se agreg\u00f3 soporte para los idiomas chino y croata.<\/li>
- Se agreg\u00f3 la capacidad de importar puntos Agile<\/li>
- Se agreg\u00f3 la capacidad de copiar archivos adjuntos para activar elementos, al usar automatizaciones para crear un elemento o proyecto.<\/li>
- Se agreg\u00f3 la capacidad de filtrar por trabajo real en proyectos<\/li>
- Se agreg\u00f3 la capacidad de insertar el nombre del solicitante en las respuestas guardadas<\/li>
- Se agreg\u00f3 una nueva opci\u00f3n para las plantillas de correo electr\u00f3nico: Enviar al equipo<\/li>
- OneDesk ahora captura y expone la fecha en que se archiv\u00f3 un proyecto<\/li>
- Se agreg\u00f3 la capacidad de generar un informe combinado que incluye todos los elementos (tickets y tareas) en un solo informe<\/li>
- Se agreg\u00f3 la columna “cola entrante” a la vista de ticket predeterminada<\/li>
- Se agreg\u00f3 una nueva columna para “Seguidor”<\/li>
- Se agreg\u00f3 una nueva opci\u00f3n de agrupaci\u00f3n para Informes: Agrupar por ‘Organizaci\u00f3n solicitante’<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"
La actualizaci\u00f3n de OneDesk de abril de 2022 se lanz\u00f3 el 22 de abril de 2022 y trae muchas caracter\u00edsticas nuevas, incluida una renovaci\u00f3n total de Mobile Friendly OneDesk (MFOD), macros en las hojas de tiempo y m\u00e1s. Nuevas caracter\u00edsticas Macros en partes de horas Muchas hojas de tiempo en OneDesk se pueden modificar a […]<\/p>\n","protected":false},"author":29,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_first_post":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9457],"tags":[],"class_list":["post-236272","post","type-post","status-publish","format-standard","hentry","category-3-notas-de-la-version"],"yoast_head":"\n
Nuevas caracter\u00edsticas y cambios dentro de la actualizaci\u00f3n de abril de 2022 de OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk es mesa de ayuda y gesti\u00f3n de proyectos en uno. Conozca las novedades de la actualizaci\u00f3n de abril de 2022 de OneDesk en esta publicaci\u00f3n de blog instructiva.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/es\/onedesk-update-abril-202\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Nuevas caracter\u00edsticas y cambios dentro de la actualizaci\u00f3n de abril de 2022 de OneDesk\" \/>\n<meta property=\"og:description\" content=\"OneDesk es mesa de ayuda y gesti\u00f3n de proyectos en uno. Conozca las novedades de la actualizaci\u00f3n de abril de 2022 de OneDesk en esta publicaci\u00f3n de blog instructiva.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/es\/onedesk-update-abril-202\/\" \/>\n<meta property=\"og:site_name\" content=\"Un escritorio\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:published_time\" content=\"2022-07-08T13:23:38+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-07-08T13:23:39+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/image-1-1024x595.png\" \/>\n<meta name=\"author\" content=\"Collin Downs\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Collin Downs\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Nuevas caracter\u00edsticas y cambios dentro de la actualizaci\u00f3n de abril de 2022 de OneDesk","description":"OneDesk es mesa de ayuda y gesti\u00f3n de proyectos en uno. 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<\/figure>\n\nQu\u00e9 caracter\u00edsticas ya est\u00e1n en el nuevo MFOD<\/strong> (Beta)<\/h4>\n\nLa l\u00f3gica del nuevo MFOD sigue de cerca la de la aplicaci\u00f3n principal: elija en qu\u00e9 aplicaci\u00f3n desea trabajar y edite los detalles sobre sus tickets y tareas.<\/p>\n\n
<\/div>\n\nPara usuarios:<\/strong><\/p>\n\n- Los usuarios ver\u00e1n \u00edconos para su aplicaci\u00f3n de tickets, aplicaci\u00f3n de tareas, aplicaci\u00f3n de caracter\u00edsticas (si est\u00e1 habilitada), formularios y base de conocimiento<\/li>
- Dentro de las aplicaciones podr\u00e1n ver, editar y crear elementos. Algunas vistas est\u00e1ndar tambi\u00e9n est\u00e1n disponibles para ellos<\/li>
- Los usuarios tendr\u00e1n acceso a los mismos tickets, tareas y permisos que tendr\u00edan en la aplicaci\u00f3n principal<\/li><\/ul>\n\n<\/div>\n\n
Para clientes:<\/strong><\/p>\n\n- Los clientes ver\u00e1n \u00edconos para cada nueva aplicaci\u00f3n de cliente que haya habilitado, incluido el portal de tickets, el portal de tareas, la base de conocimientos y el chat. <\/li>
- Podr\u00e1n ver, editar y crear en cada aplicaci\u00f3n seg\u00fan sus ajustes de configuraci\u00f3n<\/li>
- Tendr\u00e1n acceso a tickets, tareas y art\u00edculos de KB seg\u00fan su configuraci\u00f3n y opciones para compartir<\/li>
- Los widgets que ya est\u00e1n integrados en su sitio web permanecer\u00e1n sin cambios, pero<\/strong> le recomendamos que consulte la versi\u00f3n beta del nuevo widget y lo instale si le gusta.<\/li><\/ul>\n\n<\/div>\n\n
Hay m\u00e1s funciones en camino para el nuevo MFOD, como los paneles de detalles del proyecto y la hoja de tiempo, as\u00ed como m\u00e1s controles sobre sus vistas y filtros. Est\u00e9 atento a futuras versiones de OneDesk para ver qu\u00e9 nuevas caracter\u00edsticas se agregan al MFOD con el tiempo.<\/p>\n\n
<\/div>\n\nOtras caracter\u00edsticas nuevas<\/strong><\/h2>\n\n- Se agreg\u00f3 soporte para los idiomas chino y croata.<\/li>
- Se agreg\u00f3 la capacidad de importar puntos Agile<\/li>
- Se agreg\u00f3 la capacidad de copiar archivos adjuntos para activar elementos, al usar automatizaciones para crear un elemento o proyecto.<\/li>
- Se agreg\u00f3 la capacidad de filtrar por trabajo real en proyectos<\/li>
- Se agreg\u00f3 la capacidad de insertar el nombre del solicitante en las respuestas guardadas<\/li>
- Se agreg\u00f3 una nueva opci\u00f3n para las plantillas de correo electr\u00f3nico: Enviar al equipo<\/li>
- OneDesk ahora captura y expone la fecha en que se archiv\u00f3 un proyecto<\/li>
- Se agreg\u00f3 la capacidad de generar un informe combinado que incluye todos los elementos (tickets y tareas) en un solo informe<\/li>
- Se agreg\u00f3 la columna “cola entrante” a la vista de ticket predeterminada<\/li>
- Se agreg\u00f3 una nueva columna para “Seguidor”<\/li>
- Se agreg\u00f3 una nueva opci\u00f3n de agrupaci\u00f3n para Informes: Agrupar por ‘Organizaci\u00f3n solicitante’<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"
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Nuevas caracter\u00edsticas y cambios dentro de la actualizaci\u00f3n de abril de 2022 de OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk es mesa de ayuda y gesti\u00f3n de proyectos en uno. Conozca las novedades de la actualizaci\u00f3n de abril de 2022 de OneDesk en esta publicaci\u00f3n de blog instructiva.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/es\/onedesk-update-abril-202\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Nuevas caracter\u00edsticas y cambios dentro de la actualizaci\u00f3n de abril de 2022 de OneDesk\" \/>\n<meta property=\"og:description\" content=\"OneDesk es mesa de ayuda y gesti\u00f3n de proyectos en uno. 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Para usuarios:<\/strong><\/p>\n\n Para clientes:<\/strong><\/p>\n\n Hay m\u00e1s funciones en camino para el nuevo MFOD, como los paneles de detalles del proyecto y la hoja de tiempo, as\u00ed como m\u00e1s controles sobre sus vistas y filtros. Est\u00e9 atento a futuras versiones de OneDesk para ver qu\u00e9 nuevas caracter\u00edsticas se agregan al MFOD con el tiempo.<\/p>\n\n La actualizaci\u00f3n de OneDesk de abril de 2022 se lanz\u00f3 el 22 de abril de 2022 y trae muchas caracter\u00edsticas nuevas, incluida una renovaci\u00f3n total de Mobile Friendly OneDesk (MFOD), macros en las hojas de tiempo y m\u00e1s. Nuevas caracter\u00edsticas Macros en partes de horas Muchas hojas de tiempo en OneDesk se pueden modificar a […]<\/p>\n","protected":false},"author":29,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_first_post":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9457],"tags":[],"class_list":["post-236272","post","type-post","status-publish","format-standard","hentry","category-3-notas-de-la-version"],"yoast_head":"\nOtras caracter\u00edsticas nuevas<\/strong><\/h2>\n\n