{"id":242868,"date":"2022-11-04T18:40:56","date_gmt":"2022-11-04T18:40:56","guid":{"rendered":"https:\/\/onedesk.com\/an-it-non-profit-cambia-de-spiceworks-a-onedesk\/"},"modified":"2022-11-04T18:40:56","modified_gmt":"2022-11-04T18:40:56","slug":"an-it-non-profit-cambia-de-spiceworks-a-onedesk","status":"publish","type":"post","link":"https:\/\/onedesk.com\/es\/an-it-non-profit-cambia-de-spiceworks-a-onedesk\/","title":{"rendered":"Una organizaci\u00f3n sin fines de lucro de TI cambia de Spiceworks a OneDesk"},"content":{"rendered":"<p><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/thisisengineering-raeng-lr5RHwBmrbs-unsplash-1024x683.jpg\" alt=\"Una organizaci\u00f3n sin fines de lucro de TI cambia de Spiceworks a OneDesk\" width=\"1024\" height=\"683\" class=\"alignnone size-large wp-image-141046\"><br \/>\n<\/br><br \/>\nHay muchas soluciones de software de mesa de ayuda disponibles en el mercado hoy en d\u00eda. La mayor\u00eda de estas aplicaciones brindan las funcionalidades b\u00e1sicas de la mesa de ayuda, pero carecen de las herramientas s\u00f3lidas y la flexibilidad para adaptarse a las necesidades y flujos de trabajo espec\u00edficos de los diferentes equipos de TI. En otros casos, las aplicaciones de la mesa de ayuda cobran precios elevados por el acceso a las funciones de alto nivel.<br \/>\n<\/br><br \/>\nUn cliente acudi\u00f3 a nosotros con estos problemas y deseaba dejar la aplicaci\u00f3n de mesa de ayuda Spiceworks, ya que la aplicaci\u00f3n no satisfac\u00eda las necesidades de su empresa en ese momento. Nuestro cliente era un servicio de TI sin fines de lucro que atend\u00eda a m\u00e1s de 150 clientes internos y externos. Expresaron que Spiceworks no pod\u00eda brindarles la flexibilidad, la personalizaci\u00f3n y las automatizaciones de alto nivel que necesitaban para que el flujo de tickets fuera un proceso fluido. Adem\u00e1s, nuestro cliente quer\u00eda capacidades de gesti\u00f3n de proyectos sin necesidad de pagar un alto costo; ya que el presupuesto es una consideraci\u00f3n crucial en las operaciones sin fines de lucro.<br \/>\n<\/br><\/p>\n<h2>Dos aplicaciones en una<\/h2>\n<p>Al igual que con la mayor\u00eda de los otros software de mesa de ayuda disponibles, la gesti\u00f3n de proyectos es una caracter\u00edstica que falta en Spiceworks. En lugar de tratar de hacer malabares con dos aplicaciones, OneDesk combina la funcionalidad completa de la mesa de ayuda y la gesti\u00f3n de proyectos sin romper su presupuesto.<br \/>\nNuestro cliente puede aprovechar el diagrama de Gantt personalizable y el tablero de estado, lo que permite a los administradores de TI asignar o reasignar tareas f\u00e1cilmente, optimizar los cronogramas y realizar un seguimiento de las operaciones. Adem\u00e1s, OneDesk presenta vistas personalizadas para rastrear y visualizar KPI.<br \/>\nNo hay necesidad de pagar por un software diferente o perder el tiempo cambiando constantemente entre ellos. Junto con las capacidades completas de gesti\u00f3n de proyectos, las funcionalidades de la mesa de ayuda brindan la capacidad de capturar tickets de correo electr\u00f3nico, chat en vivo y formulario web. Nuestro cliente encontr\u00f3 que las herramientas de automatizaci\u00f3n eran especialmente valiosas. La automatizaci\u00f3n de alto nivel simplifica a\u00fan m\u00e1s el flujo de tickets. Nuestro cliente estaba interesado en la capacidad de asignar tickets autom\u00e1ticamente de manera flexible y automatizar la creaci\u00f3n de tickets, tareas y proyectos.<br \/>\n<\/br><\/p>\n<h2>Lo que distingue a OneDesk<\/h2>\n<p>Como se mencion\u00f3, la mayor\u00eda de las otras aplicaciones le brindan solo una herramienta, pero OneDesk combina a la perfecci\u00f3n la mesa de ayuda y la gesti\u00f3n de proyectos en una sola aplicaci\u00f3n. Simplifique a\u00fan m\u00e1s sus operaciones con docenas de integraciones integradas o utilice nuestra API p\u00fablica. Adem\u00e1s, OneDesk brinda alta flexibilidad y personalizaci\u00f3n para adaptarse a su negocio de TI. Nuestro cliente deseaba ver todos sus boletos ordenados por compa\u00f1\u00eda. OneDesk proporciona un filtrado potente pero f\u00e1cil de usar, para que los equipos puedan administrar f\u00e1cilmente su trabajo. Aqu\u00ed en OneDesk, una talla sirve para todos. Personalice el portal del cliente, el chat en vivo, el formulario web, la base de conocimientos, as\u00ed como los tipos de tickets, los nombres y mucho m\u00e1s para que OneDesk sea realmente suyo.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hay muchas soluciones de software de mesa de ayuda disponibles en el mercado hoy en d\u00eda. La mayor\u00eda de estas aplicaciones brindan las funcionalidades b\u00e1sicas de la mesa de ayuda, pero carecen de las herramientas s\u00f3lidas y la flexibilidad para adaptarse a las necesidades y flujos de trabajo espec\u00edficos de los diferentes equipos de TI. [&hellip;]<\/p>\n","protected":false},"author":32,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_first_post":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9470],"tags":[],"class_list":["post-242868","post","type-post","status-publish","format-standard","hentry","category-4-aplicaciones-industriales"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>El departamento de TI de una organizaci\u00f3n sin fines de lucro cambia de Spiceworks a OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk es servicio de asistencia t\u00e9cnica y gesti\u00f3n de proyectos en una sola aplicaci\u00f3n. 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