{"id":70690,"date":"2021-03-16T18:48:32","date_gmt":"2021-03-16T18:48:32","guid":{"rendered":"https:\/\/onedesk.com\/como-habilitar-y-usar-la-base-de-conocimientos-onedesk\/"},"modified":"2021-03-16T18:48:47","modified_gmt":"2021-03-16T18:48:47","slug":"como-habilitar-y-usar-la-base-de-conocimientos-onedesk","status":"publish","type":"post","link":"https:\/\/onedesk.com\/es\/como-habilitar-y-usar-la-base-de-conocimientos-onedesk\/","title":{"rendered":"C\u00f3mo habilitar y utilizar la base de conocimientos de OneDesk"},"content":{"rendered":"

Acabamos de lanzar nuestra nueva funci\u00f3n de Base de conocimientos en OneDesk para permitirle proporcionar un lugar para que sus clientes busquen y encuentren respuestas a sus preguntas. Hay muchas funciones en la base de conocimientos (y m\u00e1s por venir) que cubro con m\u00e1s detalle en otra publicaci\u00f3n<\/a> . Si se registra en OneDesk hoy, ya tendr\u00e1 habilitada la Base de conocimientos para que pueda ir directamente a ese art\u00edculo para obtener m\u00e1s informaci\u00f3n al respecto.<\/p>\n

Sin embargo, si es un usuario actual, estar\u00e1 deshabilitado de forma predeterminada, por lo que el prop\u00f3sito de este art\u00edculo es informarle c\u00f3mo puede habilitarlo y comenzar a trabajar con \u00e9l.<\/p>\n

OneDesk le permite crear un elemento de trabajo (que llamaremos un “art\u00edculo de la base de conocimientos”) y publicarlos en la “aplicaci\u00f3n del cliente” de la base de conocimientos para que sus clientes lo vean. Para habilitar esta funci\u00f3n, deber\u00e1 hacer lo siguiente:<\/p>\n

1) Habilite el tipo de ticket “Art\u00edculo de la base de conocimientos”<\/h3>\n

Esto se encuentra en Admin> Entradas> Tipos de entradas<\/p>\n

<\/p>\n

– Es posible que deba ‘Mostrar tipos ocultos’ si no puede verlo
\n– Es posible que haya cambiado el nombre de sus tipos de entrada en el pasado, en cuyo caso puede habilitar un tipo no utilizado y cambiarle el nombre.
\n– Aqu\u00ed tambi\u00e9n puedes ajustar los estados por los que pasa un art\u00edculo.<\/p>\n

2) Habilite la aplicaci\u00f3n para clientes de Knowledge Base<\/h3>\n

Esto se puede encontrar en Admin> Aplicaciones para clientes> Lista de aplicaciones del cliente<\/p>\n

\"enable<\/p>\n

– Es posible que deba ‘Mostrar aplicaciones ocultas’ si no puede verlo
\n– Aparecer\u00e1 una nueva p\u00e1gina en la lista de aplicaciones de sus clientes a la izquierda del panel de Administraci\u00f3n.<\/p>\n

3) Vincular el tipo de art\u00edculo del art\u00edculo a la aplicaci\u00f3n para clientes de la base de conocimientos<\/h3>\n

Esto se hace en Admin> Base de conocimientos> \u00bfQu\u00e9 elementos puede ver el cliente en esta aplicaci\u00f3n para clientes?<\/p>\n

\"item<\/p>\n

– Seleccionar: el cliente puede ver … “Tipos de elementos publicados espec\u00edficos”
\n– Agregue el tipo ‘art\u00edculo de la base de conocimientos’.<\/p>\n

4) Crea algunos art\u00edculos<\/h3>\n

\u00a1Su base de conocimientos ahora est\u00e1 activa y solo necesita algunos art\u00edculos! Puede crearlos haciendo clic en el bot\u00f3n Agregar en la barra azul superior y creando un art\u00edculo de la Base de conocimientos (aseg\u00farese de que est\u00e9n publicados). Dado que cre\u00f3 el art\u00edculo de la base de conocimientos como un tipo de ticket, se administran en la aplicaci\u00f3n de tickets. Cree las vistas y los filtros que necesite para administrarlos.<\/p>\n

Cuando visite su Base de conocimientos, ver\u00e1 all\u00ed su nuevo art\u00edculo. De forma predeterminada, su base de conocimientos se agrega como una nueva pesta\u00f1a en el widget de su sitio web. Si desea vincularlo directamente en su sitio web, puede encontrar el v\u00ednculo en
\nAdministraci\u00f3n> Base de conocimientos> Vista previa (enlace).<\/p>\n

\"preview<\/p>\n

Para obtener m\u00e1s informaci\u00f3n sobre c\u00f3mo utilizar la base de conocimientos y qu\u00e9 se puede configurar all\u00ed, lea m\u00e1s en este articulo.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Acabamos de lanzar nuestra nueva funci\u00f3n de Base de conocimientos en OneDesk para permitirle proporcionar un lugar para que sus clientes busquen y encuentren respuestas a sus preguntas. Hay muchas funciones en la base de conocimientos (y m\u00e1s por venir) que cubro con m\u00e1s detalle en otra publicaci\u00f3n . Si se registra en OneDesk hoy, […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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